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6.4

Overall Score

LAST UPDATED: October 26th, 2023

MetLife has been providing insurance, annuities, and employee benefit programs since 1868. It is a global leader in the field and received top ratings in financial strength. 

Although the life insurer received high financial ratings, MetLife was involved in class action lawsuits in 2013 and 2015 for allegedly misrepresenting its financial stability. Potential customers should review the cases, check current financial strength ratings, and look at customer reviews before purchasing insurance coverage from MetLife.

View MetLife Reviews

MetLife specializes in employer-provided benefits. It offers term and permanent life insurance in addition to other employee benefits, like dental and disability insurance.

MetLife serves millions of customers, 90 of which are Fortune 100 companies. It has branches and subsidiaries throughout North America, South America, Europe, Asia, the Middle East and Australia. It also invests substantially in the community through volunteering, infrastructure projects and green technologies around the globe.

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The Good

  • High Financial Ratings
  • Positive Customer Ratings
  • Policy Variety
  • Additional Insurance Coverage Options

High Financial Ratings

MetLife's high financial strength rating denotes financial stability when it comes to processing and making payments on insurance claims. It has consistently earned high financial strength ratings from AM Best and Standard & Poor's. These are some of the highest financial ratings available to life insurance carriers. It's a good idea to purchase a life policy from a life insurance provider with good financial ratings.

Positive Customer Ratings

MetLife customer reviews on BestCompany.com are largely positive. Reviewers appreciate the peace of mind a life insurance policy offers. Reviews generally mention positive interactions with the life insurance company and satisfaction with rates and coverage. Some reviewers also mention claims satisfaction.

Customer Review: Cheryl Nichols
"my mom had a policy all my life and when she died it paid off immediately."

Policy Variety

Customers can choose to buy a term life insurance plan, a permanent life policy, or a universal life insurance policy from MetLife. These policies also allow quite a bit of flexibility when it comes to coverage and monthly premium payments. MetLife offers one of the widest variety of policies in the field, ensuring that you can find an insurance policy to suit your needs.

A term life insurance policy offers coverage for a set period of time. These policies are often more affordable than permanent life insurance products.

MetLife's permanent life Insurance policies do not expire. Although the premiums are initially higher, these plans tend to be more cost effective in the long term as well. Many of these plans also have cash value accumulation over the years, which term policies do not.

However, the premium rate for a term policy tends to be cheaper. Permanent life insurance policyholders can sometimes use the accrued cash value to add additional insurance coverage or to make premium payments. Sometimes insurance companies allow the beneficiaries of a life insurance policy to receive some or part of the cash value in addition to the death benefit.

Additional Insurance Coverage Options

MetLife offers several other kinds of insurance. In addition to life insurance, MetLife offers short term disability insurance, long term disability insurance, dental insurance, accident insurance, and health insurance plans that employers can offer their employees. MetLife disability insurance options include long-term disability and short-term disability.

Individuals and families can purchase auto insurance, dental insurance, and home insurance policies directly through MetLife.

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The Bad

  • Negative Reviews
  • No Online Application
  • Offered Through Employers
  • Lawsuits

Negative Reviews

Although MetLife's reviews are mostly positive, the company has received a sizable number of negative reviews and low ratings. Complaints are primarily about customer service, wait times, and issues with claims.

No Online Application

While MetLife provides lots of information about life insurance on the company's website, it does not have an online application process or offer online life insurance quotes. Instead, employers should work with MetLife agents in order to get a life insurance quote and find a group policy. MetLife's customer service contact information easily available online, so connecting with an insurance agent should be simple.

Offered Through Employers

Unlike some life insurance companies, MetLife gears its life insurance products towards employers. It is a great option for employers seeking to provide group life insurance with their employee benefits. Individuals interested in purchasing their own life insurance policy should enroll in an insurance policy with another company.

Lawsuits

In 2013 and 2015 major class action lawsuits have been filed against MetLife alleging that they have misrepresented their financial ratings and kept capital in offshore accounts that are not regulated as stringently as those in the United States. This amounts to MetLife's reserves being misrepresented as greater than they actually are, these reserves are used to pay out any insurance claim made and federally required to ensure the stability of the company. MetLife has denied all allegations.

Before working with MetLife, it potential customers should review the cases to get a better understanding of them. It's also a good idea to consider customer reviews before purchasing an insurance policy.

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The Bottom Line

While MetLife does not offer final expense insurance or individual life insurance, it does offer a variety of life insurance coverage options for employers. Life insurance coverage is a nice benefit to include in an employee benefits package whether the employer pays the premiums or employees pay them as a voluntary benefit.

Employers can offer their employees a term life policy or permanent life insurance policy from MetLife. The insurer's variety of life insurance products makes it easy for employers to find something to suit their needs and budget. These are group plans offered through an employer, which contributes to lower premium rates.

While the wide range of life insurance policies and employee benefits make MetLife an insurance and employee benefits provider to consider, it would be wise to review past lawsuits and recent customer reviews before purchasing a policy.

Individuals seeking to purchase their own life insurance coverage or final expense insurance, should investigate other life insurers. If your an employer, MetLife is a good insurance carrier to consider for your business.

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Star Rating

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3.7

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65 Reviews

Review Breakdown

5 grade

49%

4 grade

20%

3 grade

3%

2 grade

3%

1 grade

25%

Sentiment Criteria

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Brianna bourgeois Long Beach, MS

I am on met life and they have always had good coverage. I feel confident that incase of an unfortunate accident that I will be covered and be best taken care of without a doubt.

4 years ago

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Samarra Miller Fort Lauderdale, FL

I helped one of my older residents shop around for insurance. Being that they are 69yrs he needed a little help. when I was Speaking with the customer service rep he explained to me the benefits that my resident would have getting met life his knowledge was over and beyond that day we signed with MetLife

2 years ago

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Mike D Washington, DC

MetLife was an excellent company to work with when my wife’s mother passed away. They verified the necessary documents quickly and paid the policy within a few weeks. The customer service representatives were kind and considerate

2 years ago

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Ted Johnson Pleasant Grove, UT

I currently have life insurance through work, through MetLife. It was easy to add onto my benefits package and is under $10 a month and has me and my family covered. It is a great relief for me to know that this is in place.

4 years ago

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Reese Pleasant Grove, UT

This is the life insurance that I have right now through my employment with Wells Fargo Bank. It is only a few dollars a month and gives me $100,000 in coverage. It gives me the peace of mind that my family will be ok if something were to happen to me. I can also make changes and increase coverage at any time.

4 years ago

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Karrie Ogden, UT

We have a substantial term policy through MetLife and it has been wonderful knowing things would be alright if something terrible happened. We pay very little for this calming insurance. I would recommend MetLife to anyone needing life insurance coverage.

4 years ago

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Scott Orem, UT

I currently have a MetLife life insurance policy. The price on my term policy is very cheap for a lot of coverage. I have had other life insurance policies in the past that haven't been nearly this good. I will stick with MetLife for a long time.

4 years ago

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Dean Ogden, UT

We have had a MetLife term policy for about 13 years and really like it. When we shopped around MetLife had the best rates for the 20 year term we were looking for. When it comes time to renew that policy I'm positive we will get the same results.

4 years ago

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tini mapu Orem, UT

I had metlife before. They were great with customers. They had lots of great info to understand coverage. The only thing I would say is that they should hire only agents who are very personable and can sell. The guys that came over was very boring and didn't look like he liked his job much. BUT the company is great!

5 years ago

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Hunter Kasprzyk Gilbert, AZ

This is the life insurance my parents have and what we have set up would take care of my sister and I if anything happened to my parents and its very comforting knowing that if something tragic happened I wouldn't be completely helpless.

5 years ago

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Kent Logan, UT

I have a whole life policy through MetLife on a family member. Premium billing and annual statements are all automatic so that adds to the peace f mind a life insurance policy affords.

3 years ago

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Kaitlyn Rios Ogden, UT

I like MetLife because they have easy to understand policies that cover you well in case of emergency. They are pretty economical too. I will continue to use them for all of my life planning to keep my family safeguarded.

4 years ago

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Erinmarie Xian Seffner, FL

I had Metlife when I worked with Cingular - though I never had to use it I felt pretty good about having it. The overhead was pretty low and customer service was easy.

2 years ago

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Kymberlee Yack Orem, UT

MetLife offers all of the best life insurance choices such as term, variable, universal, whole and survivorship. it offers a great wide range of plans

5 years ago

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NT Pleasant Grove, UT

Friendly customer service. Statements were always mailed out to me and easy to read. great customer experience from everyone i spoke with over the phone.

5 years ago Edited September 14, 2021

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George Lozier Puyallup, WA

I have MetLife for my Auto and Home insurance and have had really good service. The monthly bills are high but that's the way it goes.

3 years ago

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Danielle Powell Long Beach, MS

Had no issues setting up and getting my questions answered. Great representative. Also great customer service when I had questions

4 years ago

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John Daniel Diamondhead, MS

Great company highly recommend you won't go wrong. Great rates and customer service

6 years ago

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John Carpenter

The insurance representatives are knowledgeable and courtious and answer all our questions

6 years ago

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Leslie West Jordan, UT

I have MetLife life insurance through my employer. Their website is simple to navigate and I have never had problems

5 years ago Edited September 14, 2021

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Taylor Siren Gilbert, AZ

With MetLife insurance, you know someone is always there for you and has your back in any situation.

5 years ago

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Nicole Dash St Louis, MO

Best vision and health coverage I ever had out of several my company has used

6 years ago

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Joe

Great company- very responsive during interactions and dealings.

6 years ago

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Cheryl Nichols

my mom had a policy all my life and when she died it paid off immediately.

6 years ago

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Lisa Hanson Calabasas, CA

Coverage seemed thorough. Easy to get answers on policies. Agent was attentive and proactive.

5 years ago

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Sharon Reed Gilbert, AZ

Responsibly prices insurance if you get it when you are young. Get as long of tern as you can.

5 years ago

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michelle l pierce Gilbert, AZ

We have life insurance with them, I am hoping when we need it ,they will come through

5 years ago

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george dinges Altoona, PA

they took care of me whenever I had any kind of problem

6 years ago

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Carole Rothberg Las Vegas, NV

no problems. Efficient. Provides updates and information.

6 years ago

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Jody

Good service and good rates. Quick payout with accidents

6 years ago

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Glenn Dalton Salt Lake City, UT

Great insurance provider. Low rates for the coverage provided.

2 years ago

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Troy Siren Gilbert, AZ

Great coverage for term life. Great rates were low enough to add coverage.

5 years ago