MetLife is a life insurer. It has been providing insurance, annuities, and employee benefit programs since 1868. It is a global leader in the field and received top ratings in financial strength. While having received high financial ratings, MetLife was involved in class action lawsuits in 2013 and 2015 for allegedly misrepresenting its financial stability. Potential customers should review the cases and look at customer reviews before purchasing insurance coverage from MetLife.
MetLife specializes in employer-provided benefits. It offers term and permanent life insurance in addition to other employee benefits, like dental and disability insurance.
MetLife serves approximately 100 million customers, 90 of which are Fortune 100 companies. It has branches and subsidiaries throughout North America, South America, Europe, Asia, the Middle East and Australia. It also invests substantially in the community through volunteering, infrastructure projects and green technologies around the globe.
MetLife's high financial strength rating denotes financial stability when it comes to processing and making payments on insurance claims. It consistently rates in the A and AA ranges of AM Best and Standard & Poor's, respectively. These are some of the highest financial ratings available to life insurance carriers. It's a good idea to purchase a life policy from a life insurance provider with good financial ratings.
Customers can choose to buy a term life insurance plan, a permanent life policy, or a universal life insurance policy from MetLife. These policies also allow quite a bit of flexibility when it comes to coverage and monthly premium payments. MetLife offers one of the widest variety of policies in the field, ensuring that you can find an insurance policy to suite your needs.
A term life insurance policy offers coverage for a set period of time. These policies are often more affordable than permanent life insurance products.
MetLife's permanent life Insurance policies do not expire. Although the premiums are initially higher, these plans tend to be more cost effective in the long term as well. Many of these plans also have cash value accumulation over the years, which term policies do not.
However, the premium rate for a term policy tends to be cheaper. Permanent life insurance policyholders can sometimes use the accrued cash value to add additional insurance coverage or to make premium payments. Sometimes insurance companies allow the beneficiaries of a life insurance policy to receive some or part of the cash value in addition to the death benefit.
MetLife offers several other kinds of insurance. In addition to life insurance, MetLife offers short term disability insurance, long term disability insurance, dental insurance, accident insurance, and health insurance plans that employers can offer their employees. MetLife disability insurance options include long-term disability and short-term disability.
Individuals and families can purchase auto insurance, dental insurance, and home insurance policies directly through MetLife.
While MetLife provides lots of information about life insurance on the company's website, it does not have an online application process or offer online life insurance quotes. Instead, employers should work with MetLife agents in order to get a life insurance quote and find a group policy. MetLife's customer service contact information easily available online, so connecting with an insurance agent should be simple.
Unlike some life insurance companies, MetLife gears its life insurance products towards employers. It is a great option for employers seeking to provide their employees benefits. Individuals interested in purchasing their own life insurance policy should enroll in an insurance policy with another company.
In 2013 and 2015 major class action lawsuits have been filed against MetLife alleging that they have misrepresented their financial ratings and kept capital in offshore accounts that are not regulated as stringently as those in the United States. This amounts to MetLife's reserves being misrepresented as greater than they actually are, these reserves are used to pay out any insurance claim made and federally required to ensure the stability of the company. MetLife has denied all allegations.
Before working with MetLife, it potential customers should review the cases to get a better understanding of them. It's also a good idea to consider customer reviews before purchasing an insurance policy.
Had no issues setting up and getting my questions answered. Great representative. Also great customer service when I had questions
I am on met life and they have always had good coverage. I feel confident that incase of an unfortunate accident that I will be covered and be best taken care of without a doubt.
It's very frustrating to call because of phone waiting time. First person I talked got transfer to someone who can help me, then 2nd person said: Please let me transfer you to a right department. I just got transferred! And now I'm on hold for ever! No one is knowing what they are doing besides first phone associate Benjamin that i talked to. This is a company that uses mail only for communication. What century are we in? They never get back to you once they said we will investigate.
I went to metlife for cheaper insurance and within 2 months my insurance went from $1600.00 a year to $2400.00 a year. Call up and was advised that the underwriter word was final. Guess I'm going back to the old company.
I like the insurance and enjoy the good price. But not sure I will keep it or just bundle with other insurance I own.
They have a good product and have me one of the better prices for my health background which wasn't bad. The interactions have been good but i wish they provide long-term incentives
Typical offerings from a large insurance provider. Service depends on the qualifications of the local representatives and can be good or not.
Filed a death claim since August 9th that was to be paid within 10 to14 days. After numeros telephone calls to hear the claim is in process I have not received any money to date of writing Nov12th 2019 and I do not know what to do to get my money since it is such a small amount.
We have had a life insurance policy with Met Life for 20 years. Very affordable
The customer service was very helpful when I had questions when we transferred our policies to MetLife.
I currently have life insurance through work, through MetLife. It was easy to add onto my benefits package and is under $10 a month and has me and my family covered. It is a great relief for me to know that this is in place.
Their website claims that they process life insurance claims within 5-7 business days. It's been 37 business days (7 weeks) since they received the completed claim form and have not received payment. They give different answers every time I call. They have sent me conflicting information. They are a joke.
MetLife sucks. After major surgery and a few days in hospital they denied my STD benefits. Why? For a reason beyond my control. My case manager Tyisha H had me sign (at the docs office) the papers to ok release information twice. She even talked to the surgeons nurse assistant. They still denied it. I would never reccomend MetLife to anyone. I've read horrible reviews about them today. Even open heart surgery didn't get one gentleman's STD. I'm shocked there still in business. Cheers...and don't use MetLife. Read the reviews to be well informed. There are no good ones.
This is the absolute worst company I have ever dealt with. They are literally incompetent. Their call center is out-sourced to a foreign country and the people barely speak English so it's hard to understand. Nobody is trained and you get different answers for everything depending on who you ask which results in serious delays in getting any results. THE WORST. AVOID!
This is the life insurance that I have right now through my employment with Wells Fargo Bank. It is only a few dollars a month and gives me $100,000 in coverage. It gives me the peace of mind that my family will be ok if something were to happen to me. I can also make changes and increase coverage at any time.
I currently have a MetLife life insurance policy. The price on my term policy is very cheap for a lot of coverage. I have had other life insurance policies in the past that haven't been nearly this good. I will stick with MetLife for a long time.
We have a substantial term policy through MetLife and it has been wonderful knowing things would be alright if something terrible happened. We pay very little for this calming insurance. I would recommend MetLife to anyone needing life insurance coverage.
We have had a MetLife term policy for about 13 years and really like it. When we shopped around MetLife had the best rates for the 20 year term we were looking for. When it comes time to renew that policy I'm positive we will get the same results.
MetLife offers all of the best life insurance choices such as term, variable, universal, whole and survivorship. it offers a great wide range of plans
I haven't had to use my policy, thank goodness, but I think that their prices are good and naming my beneficiaries has been easy.
Coverage seemed thorough. Easy to get answers on policies. Agent was attentive and proactive.
I went to update payment on my policy and could not access it online. When I called, no one seemed to be able to locate my policy based on the number I was provided. After finding another company for half the price I decided to cancel the policy. First, after going through the automated voice system several times and it always telling me I needed to call back during business hours, no matter what time of day I tried, I finally said "new policy". I miraculously got through to a person. They still could not locate my policy but assured me it was canceled. When I called back the next day to get a cancellation number the lady tried for TWENTY MINUTES to locate my policy and finally said, "yeah, I'd cancel too." It wasn't until I requested a refund of the money paid over the past year, since clearly I didn't have a policy, that they managed to locate my policy. These people are a joke and I question their ability to actually cover you should you need to file a claim.
Metlife is very affordable. I liked that when i called in to shop, they were very detailed and informational telling me about all the coverage that they have and making sure i get what was best for me and my family.
I have MetLife life insurance through my employer. Their website is simple to navigate and I have never had problems
I had metlife before. They were great with customers. They had lots of great info to understand coverage. The only thing I would say is that they should hire only agents who are very personable and can sell. The guys that came over was very boring and didn't look like he liked his job much. BUT the company is great!
Friendly customer service. Statements were always mailed out to me and easy to read. great customer experience from everyone i spoke with over the phone.
Responsibly prices insurance if you get it when you are young. Get as long of tern as you can.
Great coverage for term life. Great rates were low enough to add coverage.
With MetLife insurance, you know someone is always there for you and has your back in any situation.
michelle l pierce
We have life insurance with them, I am hoping when we need it ,they will come through
This is the life insurance my parents have and what we have set up would take care of my sister and I if anything happened to my parents and its very comforting knowing that if something tragic happened I wouldn't be completely helpless.
they took care of me whenever I had any kind of problem
no problems. Efficient. Provides updates and information.
Great company highly recommend you won't go wrong. Great rates and customer service
Best vision and health coverage I ever had out of several my company has used
HAVE HAD NO PROBLEMS WITH THEIR PRODUCTS OR THEIR SERVICES
The insurance representatives are knowledgeable and courtious and answer all our questions
Good service and good rates. Quick payout with accidents
Great company- very responsive during interactions and dealings.
They're a good company, don't charge too much
my mom had a policy all my life and when she died it paid off immediately.
I think I get a good deal... They seem to be a very trustworthy company and I have no complaints to date.
Lee Ann Bandy
-000 customer service; exponentially worse for communications. No humans exist in this department. Yes, my mistake for going with MyDirect. It's fully automated and once they get you in The System, getting away from it has been humiliating. Look forward to unauthorized use of your credit card account, no response from your emails, broken website, missing chat links and if you try calling ... at least an hour wait just to hear a, shocker here, real person tell you she can't help you. Shame on you MetLife. There is no excuse for communication practices this bad.
MetLife is slow to respond to claim requests.
MetLife is slow to respond to claim requests.