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56 User Reviews

7.6

Overall Score

LAST UPDATED: August 18th, 2021

MetLife has been providing insurance, annuities, and employee benefit programs since 1868. It is a global leader in the field and received top ratings in financial strength. 

Although the life insurer received high financial ratings, MetLife was involved in class action lawsuits in 2013 and 2015 for allegedly misrepresenting its financial stability. Potential customers should review the cases, check current financial strength ratings, and look at customer reviews before purchasing insurance coverage from MetLife.

View MetLife Reviews

MetLife specializes in employer-provided benefits. It offers term and permanent life insurance in addition to other employee benefits, like dental and disability insurance.

MetLife serves millions of customers, 90 of which are Fortune 100 companies. It has branches and subsidiaries throughout North America, South America, Europe, Asia, the Middle East and Australia. It also invests substantially in the community through volunteering, infrastructure projects and green technologies around the globe.

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The Good

  • High Financial Ratings
  • Positive Customer Ratings
  • Policy Variety
  • Additional Insurance Coverage Options

High Financial Ratings

MetLife's high financial strength rating denotes financial stability when it comes to processing and making payments on insurance claims. It has consistently earned high financial strength ratings from AM Best and Standard & Poor's. These are some of the highest financial ratings available to life insurance carriers. It's a good idea to purchase a life policy from a life insurance provider with good financial ratings.

Positive Customer Ratings

MetLife customer reviews on BestCompany.com are largely positive. Reviewers appreciate the peace of mind a life insurance policy offers. Reviews generally mention positive interactions with the life insurance company and satisfaction with rates and coverage. Some reviewers also mention claims satisfaction.

Customer Review: Cheryl Nichols
"my mom had a policy all my life and when she died it paid off immediately."

Policy Variety

Customers can choose to buy a term life insurance plan, a permanent life policy, or a universal life insurance policy from MetLife. These policies also allow quite a bit of flexibility when it comes to coverage and monthly premium payments. MetLife offers one of the widest variety of policies in the field, ensuring that you can find an insurance policy to suit your needs.

A term life insurance policy offers coverage for a set period of time. These policies are often more affordable than permanent life insurance products.

MetLife's permanent life Insurance policies do not expire. Although the premiums are initially higher, these plans tend to be more cost effective in the long term as well. Many of these plans also have cash value accumulation over the years, which term policies do not.

However, the premium rate for a term policy tends to be cheaper. Permanent life insurance policyholders can sometimes use the accrued cash value to add additional insurance coverage or to make premium payments. Sometimes insurance companies allow the beneficiaries of a life insurance policy to receive some or part of the cash value in addition to the death benefit.

Additional Insurance Coverage Options

MetLife offers several other kinds of insurance. In addition to life insurance, MetLife offers short term disability insurance, long term disability insurance, dental insurance, accident insurance, and health insurance plans that employers can offer their employees. MetLife disability insurance options include long-term disability and short-term disability.

Individuals and families can purchase auto insurance, dental insurance, and home insurance policies directly through MetLife.

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The Bad

  • Negative Reviews
  • No Online Application
  • Offered Through Employers
  • Lawsuits

Negative Reviews

Although MetLife's reviews are mostly positive, the company has received a sizable number of negative reviews and low ratings. Complaints are primarily about customer service, wait times, and issues with claims.

No Online Application

While MetLife provides lots of information about life insurance on the company's website, it does not have an online application process or offer online life insurance quotes. Instead, employers should work with MetLife agents in order to get a life insurance quote and find a group policy. MetLife's customer service contact information easily available online, so connecting with an insurance agent should be simple.

Offered Through Employers

Unlike some life insurance companies, MetLife gears its life insurance products towards employers. It is a great option for employers seeking to provide group life insurance with their employee benefits. Individuals interested in purchasing their own life insurance policy should enroll in an insurance policy with another company.

Lawsuits

In 2013 and 2015 major class action lawsuits have been filed against MetLife alleging that they have misrepresented their financial ratings and kept capital in offshore accounts that are not regulated as stringently as those in the United States. This amounts to MetLife's reserves being misrepresented as greater than they actually are, these reserves are used to pay out any insurance claim made and federally required to ensure the stability of the company. MetLife has denied all allegations.

Before working with MetLife, it potential customers should review the cases to get a better understanding of them. It's also a good idea to consider customer reviews before purchasing an insurance policy.

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The Bottom Line

While MetLife does not offer final expense insurance or individual life insurance, it does offer a variety of life insurance coverage options for employers. Life insurance coverage is a nice benefit to include in an employee benefits package whether the employer pays the premiums or employees pay them as a voluntary benefit.

Employers can offer their employees a term life policy or permanent life insurance policy from MetLife. The insurer's variety of life insurance products makes it easy for employers to find something to suit their needs and budget. These are group plans offered through an employer, which contributes to lower premium rates.

While the wide range of life insurance policies and employee benefits make MetLife an insurance and employee benefits provider to consider, it would be wise to review past lawsuits and recent customer reviews before purchasing a policy.

Individuals seeking to purchase their own life insurance coverage or final expense insurance, should investigate other life insurers. If your an employer, MetLife is a good insurance carrier to consider for your business.

View Best Life Insurance Companies

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Star Rating

3.8

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57 Reviews

Review Breakdown

5 grade

53%

4 grade

19%

3 grade

4%

2 grade

4%

1 grade

21%

Sentiment Criteria

Value

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Quality

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Service

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Mike D Washington, DC

MetLife was an excellent company to work with when my wife’s mother passed away. They verified the necessary documents quickly and paid the policy within a few weeks. The customer service representatives were kind and considerate

2 months ago

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Erinmarie Xian Seffner, FL

I had Metlife when I worked with Cingular - though I never had to use it I felt pretty good about having it. The overhead was pretty low and customer service was easy.

2 months ago

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Brianna bourgeois Long Beach, MS

I am on met life and they have always had good coverage. I feel confident that incase of an unfortunate accident that I will be covered and be best taken care of without a doubt.

1 year ago

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Kent Logan, UT

I have a whole life policy through MetLife on a family member. Premium billing and annual statements are all automatic so that adds to the peace f mind a life insurance policy affords.

11 months ago

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Ted Johnson Pleasant Grove, UT

I currently have life insurance through work, through MetLife. It was easy to add onto my benefits package and is under $10 a month and has me and my family covered. It is a great relief for me to know that this is in place.

2 years ago

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Reese Pleasant Grove, UT

This is the life insurance that I have right now through my employment with Wells Fargo Bank. It is only a few dollars a month and gives me $100,000 in coverage. It gives me the peace of mind that my family will be ok if something were to happen to me. I can also make changes and increase coverage at any time.

2 years ago

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Karrie Ogden, UT

We have a substantial term policy through MetLife and it has been wonderful knowing things would be alright if something terrible happened. We pay very little for this calming insurance. I would recommend MetLife to anyone needing life insurance coverage.

2 years ago

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Scott Orem, UT

I currently have a MetLife life insurance policy. The price on my term policy is very cheap for a lot of coverage. I have had other life insurance policies in the past that haven't been nearly this good. I will stick with MetLife for a long time.

2 years ago

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Dean Ogden, UT

We have had a MetLife term policy for about 13 years and really like it. When we shopped around MetLife had the best rates for the 20 year term we were looking for. When it comes time to renew that policy I'm positive we will get the same results.

2 years ago

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tini mapu Orem, UT

I had metlife before. They were great with customers. They had lots of great info to understand coverage. The only thing I would say is that they should hire only agents who are very personable and can sell. The guys that came over was very boring and didn't look like he liked his job much. BUT the company is great!

3 years ago

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Hunter Kasprzyk Gilbert, AZ

This is the life insurance my parents have and what we have set up would take care of my sister and I if anything happened to my parents and its very comforting knowing that if something tragic happened I wouldn't be completely helpless.

3 years ago

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alab50 Bloomfield Hills, MI

This company sucks and is Weight prejudice - I have absolutely no health problems except that I am heavier than they want so I was denied. I will never suggest people use this insurance as they are weight biased. I am on no medications, have no diagnosed health problems either physical/mental, probably could outrun them in a race. No worries - I am sure there are companies that want to take the money of a healthy woman.

10 months ago

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Jeremy Brown Riverton, UT

They have a good product and have me one of the better prices for my health background which wasn't bad. The interactions have been good but i wish they provide long-term incentives

1 year ago

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Nichole Lathrop Meridian, ID

I went to update payment on my policy and could not access it online. When I called, no one seemed to be able to locate my policy based on the number I was provided. After finding another company for half the price I decided to cancel the policy. First, after going through the automated voice system several times and it always telling me I needed to call back during business hours, no matter what time of day I tried, I finally said "new policy". I miraculously got through to a person. They still could not locate my policy but assured me it was canceled. When I called back the next day to get a cancellation number the lady tried for TWENTY MINUTES to locate my policy and finally said, "yeah, I'd cancel too." It wasn't until I requested a refund of the money paid over the past year, since clearly I didn't have a policy, that they managed to locate my policy. These people are a joke and I question their ability to actually cover you should you need to file a claim.

3 years ago

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Kaitlyn Rios Ogden, UT

I like MetLife because they have easy to understand policies that cover you well in case of emergency. They are pretty economical too. I will continue to use them for all of my life planning to keep my family safeguarded.

1 year ago

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Sydnee R Lovelace Salisbury, NC

MetLife Ins. Sucks. If you pay them one dime you will regret it. I paid for life ins on my 3 sons for 26 yrs. My youngest son passed away and he was totally disabled from muscular dystrophy and I filed the claim with MetLife. Everytime you call them, it is being reviewed?? After FOUR(4) months we were told that it had been denied because he had married his longtime girlfriend before passing away. I'll prob see a lawyer about my options against this piss poor company!! RUN FROM METLIFE!! DO NOT BUY INS FROM THEM!!!!

1 year ago

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Jolene Tang Breinigsville, PA

It's very frustrating to call because of phone waiting time. First person I talked got transfer to someone who can help me, then 2nd person said: Please let me transfer you to a right department. I just got transferred! And now I'm on hold for ever! No one is knowing what they are doing besides first phone associate Benjamin that i talked to. This is a company that uses mail only for communication. What century are we in? They never get back to you once they said we will investigate.

1 year ago

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Boudica Mount Holly, NC

MetLife sucks. After major surgery and a few days in hospital they denied my STD benefits. Why? For a reason beyond my control. My case manager Tyisha H had me sign (at the docs office) the papers to ok release information twice. She even talked to the surgeons nurse assistant. They still denied it. I would never reccomend MetLife to anyone. I've read horrible reviews about them today. Even open heart surgery didn't get one gentleman's STD. I'm shocked there still in business. Cheers...and don't use MetLife. Read the reviews to be well informed. There are no good ones.

2 years ago

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Jules San Francisco, CA

This is the absolute worst company I have ever dealt with. They are literally incompetent. Their call center is out-sourced to a foreign country and the people barely speak English so it's hard to understand. Nobody is trained and you get different answers for everything depending on who you ask which results in serious delays in getting any results. THE WORST. AVOID!

2 years ago

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Lee Ann Bandy Lewisville, TX

-000 customer service; exponentially worse for communications. No humans exist in this department. Yes, my mistake for going with MyDirect. It's fully automated and once they get you in The System, getting away from it has been humiliating. Look forward to unauthorized use of your credit card account, no response from your emails, broken website, missing chat links and if you try calling ... at least an hour wait just to hear a, shocker here, real person tell you she can't help you. Shame on you MetLife. There is no excuse for communication practices this bad.

3 years ago

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Maverick Denhalter Salt Lake City, UT

MetLife has been an OK company to work with. They aren’t as especially user-friendly as other companies, but they’ve done well in providing life insurance etc.

11 months ago

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D Woodstock, IL

This company has deteriorated and really should be fined. They are a complete joke and they even admit it. Don't buy life insurance from MetLife. They can't even get illustrations and rates to prospective customers. They should NOT be an option for federal employees to port their insurance because they are too incompetent to even provide appropriate customer service to get the numbers right. Our local office in northern IL is a particular joke with no one but one person there taking responsibility. They directly contradicted what we were told by another life insurance company about converting our federal life insurance. We don't trust them at all.

1 year ago

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Kymberlee Yack Orem, UT

MetLife offers all of the best life insurance choices such as term, variable, universal, whole and survivorship. it offers a great wide range of plans

2 years ago

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PolyanaL Salt Lake City, UT

Metlife is very affordable. I liked that when i called in to shop, they were very detailed and informational telling me about all the coverage that they have and making sure i get what was best for me and my family.

3 years ago

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NT Pleasant Grove, UT

Friendly customer service. Statements were always mailed out to me and easy to read. great customer experience from everyone i spoke with over the phone.

3 years ago

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myrna pigott Bowie, MD

Filed a death claim since August 9th that was to be paid within 10 to14 days. After numeros telephone calls to hear the claim is in process I have not received any money to date of writing Nov12th 2019 and I do not know what to do to get my money since it is such a small amount.

1 year ago

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Dave G Joliet, IL

Their website claims that they process life insurance claims within 5-7 business days. It's been 37 business days (7 weeks) since they received the completed claim form and have not received payment. They give different answers every time I call. They have sent me conflicting information. They are a joke.

2 years ago

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George Lozier Puyallup, WA

I have MetLife for my Auto and Home insurance and have had really good service. The monthly bills are high but that's the way it goes.

1 year ago

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Myken Salt Lake City, UT

My husband and I had a life insurance policy through MetLife offered from his employer. However, after finding a different company that had a much better rate and more responsive customer service we switched.

1 year ago

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Danielle Powell Long Beach, MS

Had no issues setting up and getting my questions answered. Great representative. Also great customer service when I had questions

1 year ago

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Jerry Burlington, KS

I went to metlife for cheaper insurance and within 2 months my insurance went from $1600.00 a year to $2400.00 a year. Call up and was advised that the underwriter word was final. Guess I'm going back to the old company.

1 year ago

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John Daniel Diamondhead, MS

Great company highly recommend you won't go wrong. Great rates and customer service

3 years ago

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John Carpenter

The insurance representatives are knowledgeable and courtious and answer all our questions

3 years ago

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James Bell

I think I get a good deal... They seem to be a very trustworthy company and I have no complaints to date.

3 years ago

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Jason Pyrah Willard, MO

I haven't had to use my policy, thank goodness, but I think that their prices are good and naming my beneficiaries has been easy.

2 years ago

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Leslie West Jordan, UT

I have MetLife life insurance through my employer. Their website is simple to navigate and I have never had problems

3 years ago

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Taylor Siren Gilbert, AZ

With MetLife insurance, you know someone is always there for you and has your back in any situation.

3 years ago

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Sylvia

When my husband died recently met was the hardest to deal with. Very slow to pay

1 year ago

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Anne Burns Goleta, CA

We have had a life insurance policy with Met Life for 20 years. Very affordable

2 years ago

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Nicole Dash St Louis, MO

Best vision and health coverage I ever had out of several my company has used

3 years ago

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Joe

Great company- very responsive during interactions and dealings.

3 years ago

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Cheryl Nichols

my mom had a policy all my life and when she died it paid off immediately.

3 years ago

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Caleb Warren Norcross, GA

My life insurance is cheap for 4 people, and I should probably pay for more coverage since it is so cheap

1 year ago

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Daphne Brown Riverton, UT

I like the insurance and enjoy the good price. But not sure I will keep it or just bundle with other insurance I own.

1 year ago

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Tom Gourley Pleasant Grove, UT

Typical offerings from a large insurance provider. Service depends on the qualifications of the local representatives and can be good or not.

1 year ago

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Cynthia Carman American Fork, UT

The customer service was very helpful when I had questions when we transferred our policies to MetLife.

2 years ago

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Lisa Hanson Calabasas, CA

Coverage seemed thorough. Easy to get answers on policies. Agent was attentive and proactive.

2 years ago

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Sharon Reed Gilbert, AZ

Responsibly prices insurance if you get it when you are young. Get as long of tern as you can.

3 years ago

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michelle l pierce Gilbert, AZ

We have life insurance with them, I am hoping when we need it ,they will come through

3 years ago

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Bobbie Giles Richmond, VA

MetLife is slow to respond to claim requests.

4 years ago

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