Kitchen Tune-Up

We were excited to be doing refacing of our cabinets and updating the countertops and backsplash with the Coral Springs/ boca Del Mar franchise in January 2023. Sofia seemed knowledgeable and kind do we went for it. We began picking out and matching up all that would be needed for the project. The entire process lasted over 9 months with many problems popping up. There was basically just one person doing most of the work and he tried his best but it was not always smooth sailing for him. There were issues with incorrect color paint which had to completely be redone. The doors were manufactured poorly or miss measured and the hinges did not fit correctly causing rubbing and damage. Some doors were sent back 3 times. The pantry has 3 existing drawers and the door circumference was not taken int account so when you pull out the drawers they rub on the door if not held at a 90 degree angle. The project manager Sofia felt because the drawers were there that is not there problem. Where are the details that were promised for our dream kitchen that was originally only to take a few weeks. When extending our bar area over the sink, The people who installed the countertop did not install it. The kitchen Tune up contractor put it up with a metal piece you would use in your garage! It took months but they finally brought in some different contractors to make it a floating countertop as it should have been. Somehow in the last weeks of the project our stovetop cracked and we noticed paint on top and under our fairly new fridge. We didn’t even want to go there. Now with a new stove there are messy cuts where the countertop installers cut the quartz to fit the old stove and it’s just one more thing to add to our frustration. Sofia tried and was responsive but it was known and felt that she was done, she wanted her money and really didn’t care if we weren’t happy with the end product. I ended up signing the project as done because I was done too and it was time to move on. We learned our lesson. Research before you decide on a contractor and then research some more. It’s money and time. Many more important things than this to worry and be happy about.

This is such a highly touted company-but I can't say my experience was that good. I truly wish I had shopped around more and gotten other bids. $20K+ for my kitchen remodel. Add cabinets in the 23 inches of wasted space above the 20 yr old ones. Remove a curved cabinet on the floor and replace with a straighter, bigger one. Add drawers for pans, undermount the sink and replace a cupboard with a 2 bin garbage can pull out. Long story short, this took 6 months from start to final completion due to the errors. If I did not have a good friend who knew cabinetry, I probably would have not seen or paid attention to some of the issues. (I also would have been a chicken and not have done anything about it) I didn't get the coveted undermount sink...because "you can't have that with laminate countertops". (Then why didn't the salesman tell me that!?) I got a 1 bin trash can slot, in the wrong location. Finally got the 2 bin after complaining. The one bin is still there-suggested use? Pet food-not a bad idea. Through this odyssey I did contact the parent company, which resulted in the owner coming to see me and assuring me it would be made right. The workers were awesome. Always there, very kind and mostly cleaned up after themselves. You would think that when you removed the cabinet on the floor and got ready for the next one you would have thought of the new, laminate floor. Nope! All of a sudden I had a triangle that I had to pay the floor installer to come out and fix. They don't do plumbing-so pay a plumber to come and put in your sink. Oh! Check that your dishwasher is re-mounted! Mine wasn't for TWO months while I waited for them to come back! And don't get me started on my lovely shiny sealant that marries the backsplash to the kitchen countertops. Sighhhh