Kitchen Tune-Up

The workmanship was excellent the staff was very professional and they did fantastic work. Both Jays,Andy and Shea worked hard and diligently. Work was done in a very reasonable amount of time. We are extremely pleased and highly recommend Kitchen Tune-up for anyone looking to give your kitchen, bathroom or any cabinets a great facelift. Thanks again to Kitchen Tune-up for the great job!! Thanks Again Tony and Toni

Excellent company! Price was very competitive, selection of material was good and overall performance/finished product was superior! Kitchen tuneup delivered product and finish result as agreed upon. Farooq, my salesperson is honest and pays attention to detail. He was vey professional and courteous. He delivered an excellent presentation. Advertisement arrived by mail one week in advance, which gave me time to price compare with other companies. This company is the truth! You will not be disappointed! I was overjoyed and happy with the finished results. Thank you Farooq for a beautiful job! Rev. Lockhart🤗👍

I work for Bill in Beaufort and kitchen tune up and his work is awful for his age uses the wrong fasteners and cabinets to use sheetrock screws He's using regular sheetrock and bathrooms which you should not be using Bill is extremely inexperienced and underestimates jobs and rips off his employees he owes me several hundreds of dollars and materials on other houses for money that I work for and you still will not pay me back or answer my phone calls Bill will rip you off He's a military man that will rip you off

Sadly our kitchen looks worse than before we hired kitchen tune up. We poor worksmanship, the materials are bubbling. Gaps everywhere. Doors crooked. We poured almost 10,000 of our hard earned money into refacing our kitchen in our brand new home and i would have preferred our old orange cabinets at this point. Do not waste your time, money or energy. We were tossed between two failing franchises who had no idea what they were doing. The larger corporation does not care at all. Look elsewhere!

We were excited to be doing refacing of our cabinets and updating the countertops and backsplash with the Coral Springs/ boca Del Mar franchise in January 2023. Sofia seemed knowledgeable and kind do we went for it. We began picking out and matching up all that would be needed for the project. The entire process lasted over 9 months with many problems popping up. There was basically just one person doing most of the work and he tried his best but it was not always smooth sailing for him. There were issues with incorrect color paint which had to completely be redone. The doors were manufactured poorly or miss measured and the hinges did not fit correctly causing rubbing and damage. Some doors were sent back 3 times. The pantry has 3 existing drawers and the door circumference was not taken int account so when you pull out the drawers they rub on the door if not held at a 90 degree angle. The project manager Sofia felt because the drawers were there that is not there problem. Where are the details that were promised for our dream kitchen that was originally only to take a few weeks. When extending our bar area over the sink, The people who installed the countertop did not install it. The kitchen Tune up contractor put it up with a metal piece you would use in your garage! It took months but they finally brought in some different contractors to make it a floating countertop as it should have been. Somehow in the last weeks of the project our stovetop cracked and we noticed paint on top and under our fairly new fridge. We didn’t even want to go there. Now with a new stove there are messy cuts where the countertop installers cut the quartz to fit the old stove and it’s just one more thing to add to our frustration. Sofia tried and was responsive but it was known and felt that she was done, she wanted her money and really didn’t care if we weren’t happy with the end product. I ended up signing the project as done because I was done too and it was time to move on. We learned our lesson. Research before you decide on a contractor and then research some more. It’s money and time. Many more important things than this to worry and be happy about.

This is such a highly touted company-but I can't say my experience was that good. I truly wish I had shopped around more and gotten other bids. $20K+ for my kitchen remodel. Add cabinets in the 23 inches of wasted space above the 20 yr old ones. Remove a curved cabinet on the floor and replace with a straighter, bigger one. Add drawers for pans, undermount the sink and replace a cupboard with a 2 bin garbage can pull out. Long story short, this took 6 months from start to final completion due to the errors. If I did not have a good friend who knew cabinetry, I probably would have not seen or paid attention to some of the issues. (I also would have been a chicken and not have done anything about it) I didn't get the coveted undermount sink...because "you can't have that with laminate countertops". (Then why didn't the salesman tell me that!?) I got a 1 bin trash can slot, in the wrong location. Finally got the 2 bin after complaining. The one bin is still there-suggested use? Pet food-not a bad idea. Through this odyssey I did contact the parent company, which resulted in the owner coming to see me and assuring me it would be made right. The workers were awesome. Always there, very kind and mostly cleaned up after themselves. You would think that when you removed the cabinet on the floor and got ready for the next one you would have thought of the new, laminate floor. Nope! All of a sudden I had a triangle that I had to pay the floor installer to come out and fix. They don't do plumbing-so pay a plumber to come and put in your sink. Oh! Check that your dishwasher is re-mounted! Mine wasn't for TWO months while I waited for them to come back! And don't get me started on my lovely shiny sealant that marries the backsplash to the kitchen countertops. Sighhhh

Your just asking for trouble if you have them do your kitchen. Screws are not just loose but are stripped and coming out. The slide in trays are falling apart also. I paid them over $13000.00 to have my kitchen done and they refuse to stand behind their work and fix it. I would never recommend them for anything.

I wish we had done more research about remodeling companies. Using Kitchen Tune-Up of Atlanta Kennesaw was a mistake and a nightmare for us. While the people were nice, the workmanship was horrible. It’s been a year and while it finally turned out to look fine, we still deal with imperfections and poorly working drawers. What’s worse is we informed them of these issues and were told it just needed to loosen up. A year later and some drawers still stick. We were given replacement rails but that’s not the issue. The warranty is worthless, it states they’ll fix it for a fee. Basically it just states if they don’t install it correctly, they’ll charge you more later to fix it. Avoid this company. Our kitchen that we saved years to do is now just a daily reminder of the shoddy work and incompetence we had to deal with.

This company is horrible. We used a franchise in Wappinger’s, NY. Just to get exactly what we wanted, the rendering took about 2 months. We wrote a check for$5140 to get our cabinets ordered. We wrote the check in the middle of June. We got an email in August saying they were claiming bankruptcy and closed their doors in July 21, 2023. I have been calling, and emailing headquarters to get my money back and I have not heard anything. They have not returned my calls or follow up on my emails. I only wish I did research on this company prior. Now I am out that money plus the few payments I started paying on our loan. This company does not even deserve 1 star.

DO NOT USE Invoices are not transparent. Was told job was all done and looking great but there were exposed wires, faucets not reinstalled and appliances still in boxes. The project manager, AJ from their Arvada franchise, hadn't even visited the job site in close to a month I came to find out. The job quality was poor and I had to go in to finish the trim, paint, drywall repair and put up all the shelving. After demo of old cabinets, the drywall repairs were not done and the company put up the new cabinets prior to painting the walls. I was given a final balance due invoice of $13K after I was told the job "Was looking great and ready for professional pictures". However, when they did come in to finish what they said was already done they gave me an updated bill for an extra $5K. It cost me over $10K in extra time and expenses out of my own pocket to get this job done, which was fixing their mistakes due to lack of follow through and not following what I wanted them to do. After I asked for a detailed bill with the extra $5K and the entire scope of work, I was refused and the broken out bill was never provided. Then during our dispute discussions, the company put a Mechanic's Lien (which is unfortunately very easy for anyone to do without proof it is actually warranted) on my house. DO NOT USE.

This company promises a new kitchen in 1-5 days. They told me 2 weeks max. I paid 50% of the entire project on February 13th and they didn't step foot in my house until April 19th, then June 23, and finally August 12th. So it took 6 months to complete. First thing, the project started with a lie and the lies just continued. They demoed my pantry and were to replace it with a 36" pantry. However; because they either measured wrong or didn't measure at all, I ended up with a 24" pantry which I was told "will still have rollout trays and be much more accessible/user friendly". I ended up with two stacked cabinets and no rollouts. When I questioned them they tried to say I was confused and it was never agreed upon. When I reminded her she promised them and I had it in writing, they gave me 2. When I questioned this because the pantry has 8 shelves, so how does having 2 rollouts make it more functional and accessible? This is where what I call, the blackmail, came in. They would give me 2 more roll outs, but only if I signed an NDA, basically preventing me from reporting her to the BBB, leaving negative feedback, discussing the project with anyone etc. (questionable behavior and, makes you wonder about all the positive reviews). But, I refused to be silenced. They installed damaged cabinets, (which is part of the delay), some of the cabinet fronts were the wrong color (more delays), there was constantly "missing pieces". I couldn't believe anything this woman told me. I walked on eggshells almost the whole 6 months, as she would send me emails after they kept delaying, that said things like "let us know if you don't want us to complete the project". I was in constant fear that I was going to be stuck with no kitchen and they had a huge chunk of my money. And then, I am ashamed to say I let her manipulate me into giving her even another 40% believing she was delivering all of the cabinets to complete the project. I knew she was a liar, but I believe she purposefully showed up when I told her I had a meeting so I was distracted and did not do my due diligence and make her open all of the boxes. But, as usual, she lied again. So another 2 months go by before they finally get the last of the "missing pieces" to finish the project. And you would think that ok, it's over I can breathe easy. But what is so disheartening is, as much as I want to love my kitchen, every time I look at it, it just brings up all the horrible feelings again. My health took a toll because of the constant stress I was under. I could go on for pages but the bottom line is, just steer clear and hire someone else. Believe me you will be much better off!

My husband and I have had many enhancements made to our home since we purchased years ago- bathroom renovation, new screen porch, front door with window, kitchen granite and backsplash, carpet, etc. We have been very pleased with all of them and have gladly recommended to friends and relatives. Unfortunately, our experience with Kitchen TuneUp Greenville, SC has been the complete opposite. We had our last cabinets and refrigerator side panel installed December 21st. This is 298 days after we signed the agreement and paid 50% deposit in February of 2022. Their facebook page states “We specialize in 1-5 day kitchen updates”. We were told it would be ~6 weeks before the cabinets were available for install. Over 5 months went by with our follow up calls/texts either being ignored for days, and/or responded to with endless excuses as received throughout the project (at a business conference, on a deep sea fishing boat, family has a stomach bug, cannot get the supplier to provide an update, etc..). We continued to press, and exhaustingly discussed disputing the credit card payment. This seemed to finally get their attention and to take action. As soon as the inventory was scheduled to be received, we selected the earliest date we could, Monday August 8th. KTU has Monday morning meetings, and only worked in the afternoons on at least 2 Mondays they were in our home. Since so much time has past and I was not working from home on this day, I cannot say with 100% certainty this was the case on the 8th. However, if this was the case, they only worked in the afternoon on Monday and then on Tuesday, primarily removing all the cabinets and drawers as well as prepping for installation of the veneer. There were very few strips of veneer installed on Monday and a little more on Tuesday. Unfortunately, the color after installed did not go well with the rest of the kitchen in our opinion. My husband and I discussed it that evening. We called KTU to get an idea as to how much it would cost to make a color change. We were told less than $1,000. This cost was significantly reduced because KTU stated they had ordered shaker cabinets by mistake. This was good news in that we could change at a low cost, but disconcerting we had not been told about the cabinets. They stated they were just planning to install them temporarily and install the correct ones when they arrived. They agreed to halt work on our home, and we selected the new color ~48 hours later. We were told it would be 15 days to receive the new inventory. We decided going without cabinets for 3 weeks would be fine. After all, it was completely OUR choice to change the color since KTU said it would be less than $1,000. Had it been more, we were going to go other routes (changing backsplash/paint etc.). This was also good for KTU in terms of labor costs. Removing a few strips of veneer is much less labor intensive than installing incorrectly ordered cabinets and reinstalling the correct ones later. Once again, weeks went by with our follow up calls/texts being ignored for days and more excuses given. On Sept. 16th we finally had a ship date of Sept. 21st. KTU asked us to choose an install date between estimated arrival and 28th of October. We stated, “We can take the next available start date but need to start on a Tuesday”. This was agreed to be the week of October 10th. By this point, school had started for our 9 year-old son, and I was now working from home on Mondays and Fridays. This would not have been an issue had the install been completed between February when we signed the agreement and mid-August of 2022. KTU later asked if they could start the Friday prior. I had important meetings that day, and we requested to stick to the schedule as previously agreed. On October 10th we provided KTU with the information to enter our home, and were told in a text from the owner “We are hoping to finish Friday but it will likely take an additional day or two next week!”. This would have the project completed October 19th at the latest. When we arrive home from work on 13th of October our end panels had been painted the same color as the cabinets. My husband and I were concerned and reached out to KTU. Here is her response: “was going to reach out to you tomorrow to present both options because painting is an option that was not available when you originally planned to install the smolder stained materials. Paint would have been proposed as an option if you had originally gone with painted wood product so we wanted to give you the opportunity to make an informed decision by seeing both options in the real time. We have the materials in hand either way, so we are happy to proceed with your preference.” We thought it strange and a waste of time. We stated we paid for panels so let’s go that route. KTU’s only response: “Sounds good! Yes, that is correct!” On October 17th at 10:05pm KTU sent an invoice for the color change for $2,894.75. We saw it first thing the next morning. This is $1,894.75 more than the max from the verbal quote. Included in the invoice was the following threat “If you do not intend to remit payment for this invoice today, please let our office know. Unfortunately, if this is the case, we will have to modify our installation plan and will not be able to return to your home on Tuesday. This will, unfortunately, result in a delayed completion date. “ Also included with this invoice was the 40% of the rest of the project. As explained to us, this 40% payment was requested only after KTU had verified all correct materials had been delivered with correct measurements and no defects. We took their word and paid the 40% invoice that morning. Regarding the invoice for the color change, we repeatedly asked for a written response as to why the difference from what we were told verbally. This request was ignored until October 28th. Here is part of the response: “ When you asked about the cost of the factory finished painted wood veneer, I stated that I thought that would cost less than $1,000. We discussed ways to create cost savings, such as by repainting the end panels, moldings, etc that were a part of the original order. The preference I understood was that you all preferred to move forward with the order for new, factory finished refacing materials instead. Thus, the order was placed and the change order was created. The change order, therefore, reflects the cost of all of the refacing materials ordered to complete your project in the new paint finish - color - Antique.” We never discussed using paint. This is just one of many examples of how KTU constantly avoids and covers up mistakes. They include untruths, unrelated facts, and place blame rather than acting like a professional organization. Just prior to sending the above statement, she told my husband verbally she didn’t include the end panels. Now we understand why they wasted time painting the end panels. Before paying the bill for the color change, I specially asked about the open balance and when it would need to be paid. KTU response “To answer your question, the total remaining balance due for your project is $4880.13. So yes, once you submit your payment of $1992.82, the remaining balance due upon project completion will be $2957.31. “ We promptly paid right after her response. At this point we felt we had no recourse as we had nothing in writing. The following lists the numerous additional mistakes and remaining open items on October 28th, 7 business days past the maximum estimated completion date in which we have reluctantly given KTU 100% access to our home. On this day one person came to our home for a short time and installed once piece of molding. We were told someone would be out to paint that afternoon. My son and I waited. No one showed and no explanation was given when we inquired. • Wrong knobs were ordered and installed. We did agree to keep. • 2 Drawers in desk area incorrectly ordered- Did not disclose until asked many times when project would be complete. • 2 Drawers in wet bar incorrectly ordered- Did not disclose until asked many times when project would be complete. • 2 Drawers under stove incorrectly ordered- Did not disclose until asked many times when project would be complete. • Installed trashcan door with cabinet hole. Owner stated this would be replaced. Hole was patched, reinstalled and did not disclose. • Painted edge inside many cabinets that should have veneer. Tells us that is their practice while other areas are professionally done. • Original order states 2 doors to cover desk. Only 1 door was installed and never communicated as to why. • Needed to apply second coat of paint to corbels in living room. • Install lazy susan door. The one ordered did not fit/was incorrectly measured. • Install panel on right side of refrigerator incorrectly cut by installer. • Installed pillars need at least one more coat of paint • Install cover over area near oven • Glue to install glass on 5 cabinets needs to be professional and neat • Fill in all seams so they appear professional and neat KTU continues to slowly progress until ~November 3rd to complete the contractually obligated contract along with our color change. We asked for nothing more. At this time, we are once again in a holding pattern waiting on incorrectly ordered materials. Included with this is now a cover for a drawer in the wet bar area. KTU came out to adjust the drawer because 2 drawers were touching when open. A hairline crack was discovered in the drawer cover that evening. I cannot say for certain if it was there prior to the adjustment or not. Once shipment arrives, we are told all remaining items with the exception of the lazy susan doors would be installed on December 1st. This all of sudden changed to include the refrigerator side panel. We inquired as to why, and no explanation was given. We are then blindsided with an invoice the afternoon of Dec. 1st for $682.45. KTU also stated “We honored our commitment to return to your home today. We request that you honor your obligation to tbe contract you signed by bringing your account current!” I kindly reminded her she stated in writing all remaining payment was due upon completion, and we would disregard this invoice. This is one of many examples of why we gave up on verbal communication with KTU during the course of the project and requested everything be addressed in writing. Open items after Dec 1st install: • Missing knob for one of cabinets installed. • Small indention in trashcan door installed. We agreed to have this patched. • Lazy susan doors do not fit • Refrigerator side panel incorrectly cut by installer in the first 2 weeks of the project is still missing. • Need to fill in a few seams and fix uneven veneer in a few places. We are once again holding on shipping with an estimated ship date of Dec 7th. We were contacted on December 19th and KTU finally finished on Dec 21st. We received the final invoice on 22nd as I was sent after 10pm the night before. We then received over 10 e-mails and a text a 5am threating to come to our home for a check when we had always paid via credit card. When we tried to pay there was a $103 credit card surcharge fee that we did not pay with our previous payments. Lots of back and forth with the owner to finally get her to reduce. Then when I finally try to pay (4 times) I get an error. We receive a text they will fix and get us a new link to pay later that day or the following week. On Tuesday, they want to come out for a check. We agree to have one available when they arrive Thursday night. When we agreed to pay the 20,000+ project it was understood to be completed in a few months. We still have to pay the total amount while the project took 10+ months.

The Kitchen Tune-Up Franchise in Mesa, AZ (Pellman) is a complete joke. We are into the 8th month of this project and they still don't seem to know what they are doing. Yes, EIGHT months. Not exactly the 1-5 days they advertise. They blame the delay on supply chain because apparently we chose the wrong knobs and pulls. That doesn't answer why the "soft-close" drawers and shelves are so horrible. Some stop halfway. Some have to be pushed all the way in. No two are the same. the turntable they installed is too big for the space. Now they are going to cut out the inside of the box. Wish we never contacted this clown show.

This is a REAL HONEST REVIEW...I recently bought a home 8/20 that had refacing done (2018-19) of the entire kitchen cabinets, replacement doors and drawers by Kitchen Tune Up. I needed a side refrigerator panel installed and the upper cabinet moved forward along with warranty work since the plastic refacing was falling off several cabinets and bubbling. Unfortunately, getting Kitchen Tune up's contact person, Jeff the "owner" or basically anyone to return phone calls, texts to confirm scheduling was impossible. Weeks would go by after submitting photos of the requested work, then only to be told, resubmit the photos again. When the installer finally arrived, he was unprepared to do the work, even though I had planned this with them via photos, etc., months in advance. While he was at my home, I showed him the cabinets above the cooktop that they were uneven, 36" in the back wall and 35.5" in the front making it impossible to replace the 30" range hood with a 36". The installer agreed that the panels that were previously installed with the laminate was incorrect and when I was ready to replace the hood to call the office. I called Kitchen Tune up a few months later when I had the new 36" range hood and I was told that they would not do small jobs under $2500 and they refused to make good on their shoddy work even though I was willing to pay to repair this work. I called 2 GC's and both said that the work was unprofessional and shoddy and could not make the repairs due to the refacing. Now I have the $650 range hood that is sitting in my kitchen unable to get installed. Kitchen Tune up DOES NOT stand behind their poor quality work and most importantly, you are faced with the fact they will not honor warranty work or return your calls- as many other reviewers stated on Google. If you want to go through **** to get this cheap quality work done then you will be on your own. As I mentioned, this is a true honest review and I really would not want someone to be in the situation that I am currently in.

After a consult, It took a month to receive the quote (Jenny claimed she emailed it and Kitchen-Tune Up's system was not working properly). I gave her the benefit of the doubt and paid my deposit. I STILL HAVE NOT APPROVED ANYTHING! Which of course means an order has not been placed. AND SHE HAS MY DEPOSIT. She will not call me and every 3 or so weeks will sent a text "I sent you something to approve via email . . . let me resend". Still waiting for that resend (after requesting several times via text). This company and franchise . . . AWFUL!

I really have little positive to say about this company. Workers don’t show up on time, the organizer cannot draw plans properly. Their subcontractors come to your house and raise their voice to you. They about burned down the house. It took more than a month where it says 1-5 days. Just an atrocity in customer service for a +$20000 job. Steer clear of this used car salesman.