Kitchen Tune-Up Logo

Kitchen Tune-Up

Is This Your Business?
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LAST UPDATED: September 1st, 2022

Kitchen Tune-Up was started by Dave and Cindy Haglund in 1988. After opening its doors in South Dakota, it has grown to provide services to all 50 states in the U.S. The company was founded on an idea that Dave had in 1986: a process providing that kept kitchen cabinets looking new forever. As a result of this effort, his company got its name “Kitchen Tune-Up.”

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The Good

  • Online Design Tool
  • Family-Owned
  • Product Variety

Online Design Tool

One of the main features of the website is a tool that lets customers get a glimpse at what their kitchen could look like. It is extremely simply and user-friendly—not to mention helpful for those who don’t know one product look from another. Customers can plan out the look of their new kitchen before they even contact the company.

Family-Owned

Founding by a husband and wife team, Kitchen Tune-Up is family owned and operated. Kitchen Tune-Up only recently had a change in management when Heidi Morrissey, a daughter of the founders, became president of the company in 2017. The benefit of family-owned businesses is that employees are more likely to work hard and care about company reputation. This means the experts at Kitchen Tune-Up will work hard to win your approval. 

Product Variety

Kitchen Tune-Up offers laminate, solid surface, granite, quartz, and other countertop product types. Its employees hope to be able to educate you as to the best product and design choices according to your taste, budget, and kitchen design. The website also offers before and after pictures of previous projects. 

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The Bad

  • Undisclosed Warranty
  • Undisclosed Fees

Undisclosed Warranty

Kitchen Tune-Up does not disclose warranty information on its website. Surprisingly, this is a relatively common occurrence in the industry, but does not excuse that fact that it forces customers to assume the company offers a bad warranty.

Undisclosed Fees

Just like with warranty information, Kitchen Tune-Up fails to include information regarding any fees along with its service. 

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The Bottom Line

Kitchen Tune-Up has created a website painstakingly designed for the needs of its customers. Though it doesn't disclose information regarding warranty or fees, Kitchen Tune-Up shows proof of its excellent service through before and after photos of past work and by providing quality products. We recommend customers at least ask Kitchen Tune-Up for an in-home assessment before making any final decisions. 

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4 Reviews

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Jim Andrews Greenville, SC

After a consult, It took a month to receive the quote (Jenny claimed she emailed it and Kitchen-Tune Up's system was not working properly). I gave her the benefit of the doubt and paid my deposit. I STILL HAVE NOT APPROVED ANYTHING! Which of course means an order has not been placed. AND SHE HAS MY DEPOSIT. She will not call me and every 3 or so weeks will sent a text "I sent you something to approve via email . . . let me resend". Still waiting for that resend (after requesting several times via text). This company and franchise . . . AWFUL!

4 weeks ago

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Cory Sheppard Mesa, AZ

The Kitchen Tune-Up Franchise in Mesa, AZ (Pellman) is a complete joke. We are into the 8th month of this project and they still don't seem to know what they are doing. Yes, EIGHT months. Not exactly the 1-5 days they advertise. They blame the delay on supply chain because apparently we chose the wrong knobs and pulls. That doesn't answer why the "soft-close" drawers and shelves are so horrible. Some stop halfway. Some have to be pushed all the way in. No two are the same. the turntable they installed is too big for the space. Now they are going to cut out the inside of the box. Wish we never contacted this clown show.

4 months ago

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Joshua Saltzman Lutz, FL

I really have little positive to say about this company. Workers don’t show up on time, the organizer cannot draw plans properly. Their subcontractors come to your house and raise their voice to you. They about burned down the house. It took more than a month where it says 1-5 days. Just an atrocity in customer service for a +$20000 job. Steer clear of this used car salesman.

5 months ago

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James Trezza Schwenksville, PA

This is a REAL HONEST REVIEW...I recently bought a home 8/20 that had refacing done (2018-19) of the entire kitchen cabinets, replacement doors and drawers by Kitchen Tune Up. I needed a side refrigerator panel installed and the upper cabinet moved forward along with warranty work since the plastic refacing was falling off several cabinets and bubbling. Unfortunately, getting Kitchen Tune up's contact person, Jeff the "owner" or basically anyone to return phone calls, texts to confirm scheduling was impossible. Weeks would go by after submitting photos of the requested work, then only to be told, resubmit the photos again. When the installer finally arrived, he was unprepared to do the work, even though I had planned this with them via photos, etc., months in advance. While he was at my home, I showed him the cabinets above the cooktop that they were uneven, 36" in the back wall and 35.5" in the front making it impossible to replace the 30" range hood with a 36". The installer agreed that the panels that were previously installed with the laminate was incorrect and when I was ready to replace the hood to call the office. I called Kitchen Tune up a few months later when I had the new 36" range hood and I was told that they would not do small jobs under $2500 and they refused to make good on their shoddy work even though I was willing to pay to repair this work. I called 2 GC's and both said that the work was unprofessional and shoddy and could not make the repairs due to the refacing. Now I have the $650 range hood that is sitting in my kitchen unable to get installed. Kitchen Tune up DOES NOT stand behind their poor quality work and most importantly, you are faced with the fact they will not honor warranty work or return your calls- as many other reviewers stated on Google. If you want to go through **** to get this cheap quality work done then you will be on your own. As I mentioned, this is a true honest review and I really would not want someone to be in the situation that I am currently in.

1 year ago