Glassdoor is a company review and employment business with a database of over 8 million company reviews, salary details, interview questions, and open job listings. It was founded in 2007 to help people make more informed career decisions by increasing transparency about compensation and other previously taboo information in the workplace. The company is headquartered in Mill Valley, CA.

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The Good

Price range
Reach
Resources and learning materials
Special features

Price Range

Glassdoor's services are free to job seekers. Pricing for job posting on Glassdoor is location based. Posting in a smaller city tends to be less expensive than posting in a larger city because it costs more to drive traffic to jobs in populated cities with many other competitive employer listings. The cost can range from $99 (for one job) to $499 (for 10 jobs), depending on the city and posting package the job recruiter selects. An exact pricing quote can only be obtained after filling out the job listing information. By signing up for a 3 or 10 job slot subscription, the client gets the first 7 days free and can cancel anytime-so it is essentially a free 7-day trial.

Reach

Glassdoor receives over 17 million hits monthly, and they have over 8 million reviews on their site.

Resources and Learning Materials

Glassdoor's blog for job seekers and employees contains articles that discuss:

Branding
Career advice
Interviews
Jobs
Resumes
Reviews
Salaries
Salary transparency
Watercooler

The blog for employers covers:

Customer success
Employee engagement
Employer branding
How to use Glassdoor
Industry trends
Job advertising
News and events
Talent acquisition

For employers, Glassdoor provides a detailed guide to responding to reviews, both positive and negative. This includes who should respond, tips to stay on top of reviews, and why bad reviews are good for business.

Special Features

The most obvious and unique draw to job seekers is Glassdoor's review database. They can access CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos, and other information that may shed light on a particular company. Aside from discussing a personal acquaintance's experience with a company, this is the next best thing. In fact, it might be better, as reviews are written by a number of people over a span of years, and may include company responses. Another feature Glassdoor offers is updates on current company and job trends by location, industry, and job title. Job seekers can see which jobs, companies, and cities are most popular based on what others are searching and sharing on Glassdoor. Employers enjoy five basic features with a free Glassdoor account:

Update company information. This could include the number of employees, industry information, company description, corporate logo, photos, mission, benefits and perks.
Manage reviews. Businesses can get feedback, both positive and negative, and have the opportunity to respond. Glassdoor offers a free guide to responding to comments in a way that shows the company values feedback and transparency.
Gain competitive intelligence. Businesses can gain an accurate picture of which companies are competing for the same talent.
Learn more about candidates. Employers get a demographic breakdown (gender, education, and years of experience) of visitors to their company page, which may give them an idea about who to target for jobs.
See which jobs are being clicked on the most. Being aware of which jobs are most appealing to job seekers can help employers write better job titles and descriptions.

Beyond the free company page account, employers can promote their brand and actively advertise jobs to candidates. Services include integrating their profile into Facebook, accessing advanced analytics and benchmarking, and advertising jobs on competitors' profiles.

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The Bad

Experience
Customer support

Experience

The company was founded in 2007 after Rich Barton (co-founder) posed a question to Robert Hohman (another co-founder): "What would happen if someone left the unedited employee survey for the whole company on the printer and it got posted to the Web?" Experience-wise, the company is about ten years behind the first job search companies.

Customer Support

The company's customer support could use some improvement. There is a help center where users can submit a form to be contacted, but no email address or phone number is provided for job seekers with questions. A sales number is provided (888) 355-9323, but the recording encourages job seekers to "continue to use glassdoor.com." A live chat feature would be helpful.

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The Bottom Line

Glassdoor is the best resource for getting acquainted with a company's culture, management, and employee satisfaction. Its review database is unmatched and can help job seekers create realistic expectations for working with a particular company. This information alone doesn't necessarily help someone find a job. But by following company pages, potential candidates can be made aware when jobs are available and be prepared by tracking industry and company trends.

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