Glassdoor Logo
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5.3

Overall Score

LAST UPDATED: November 22nd, 2022
Glassdoor is a company review and employment business with a database of over 8 million company reviews, salary details, interview questions, and open job listings. It was founded in 2007 to help people make more informed career decisions by increasing transparency about compensation and other previously taboo information in the workplace. The company is headquartered in Mill Valley, CA.  

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The Good

  • Price range
  • Reach
  • Resources and learning materials
  • Special features
Price Range
Glassdoor's services are free to job seekers. Pricing for job posting on Glassdoor is location based. Posting in a smaller city tends to be less expensive than posting in a larger city because it costs more to drive traffic to jobs in populated cities with many other competitive employer listings. The cost can range from $99 (for one job) to $499 (for 10 jobs), depending on the city and posting package the job recruiter selects. An exact pricing quote can only be obtained after filling out the job listing information. By signing up for a 3 or 10 job slot subscription, the client gets the first 7 days free and can cancel anytime-so it is essentially a free 7-day trial.
Reach
Glassdoor receives over 17 million hits monthly, and they have over 8 million reviews on their site.
Resources and Learning Materials
Glassdoor's blog for job seekers and employees contains articles that discuss:
  • Branding
  • Career advice
  • Interviews
  • Jobs
  • Resumes
  • Reviews
  • Salaries
  • Salary transparency
  • Watercooler
The blog for employers covers:
  • Customer success
  • Employee engagement
  • Employer branding
  • How to use Glassdoor
  • Industry trends
  • Job advertising
  • News and events
  • Talent acquisition
For employers, Glassdoor provides a detailed guide to responding to reviews, both positive and negative. This includes who should respond, tips to stay on top of reviews, and why bad reviews are good for business.
Special Features
The most obvious and unique draw to job seekers is Glassdoor's review database. They can access CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos, and other information that may shed light on a particular company. Aside from discussing a personal acquaintance's experience with a company, this is the next best thing. In fact, it might be better, as reviews are written by a number of people over a span of years, and may include company responses. Another feature Glassdoor offers is updates on current company and job trends by location, industry, and job title. Job seekers can see which jobs, companies, and cities are most popular based on what others are searching and sharing on Glassdoor. Employers enjoy five basic features with a free Glassdoor account:
  1. Update company information. This could include the number of employees, industry information, company description, corporate logo, photos, mission, benefits and perks.
  2. Manage reviews. Businesses can get feedback, both positive and negative, and have the opportunity to respond. Glassdoor offers a free guide to responding to comments in a way that shows the company values feedback and transparency.
  3. Gain competitive intelligence. Businesses can gain an accurate picture of which companies are competing for the same talent.
  4. Learn more about candidates. Employers get a demographic breakdown (gender, education, and years of experience) of visitors to their company page, which may give them an idea about who to target for jobs.
  5. See which jobs are being clicked on the most. Being aware of which jobs are most appealing to job seekers can help employers write better job titles and descriptions.
Beyond the free company page account, employers can promote their brand and actively advertise jobs to candidates. Services include integrating their profile into Facebook, accessing advanced analytics and benchmarking, and advertising jobs on competitors' profiles.
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The Bad

  • Experience
  • Customer support
Experience
The company was founded in 2007 after Rich Barton (co-founder) posed a question to Robert Hohman (another co-founder): "What would happen if someone left the unedited employee survey for the whole company on the printer and it got posted to the Web?" Experience-wise, the company is about ten years behind the first job search companies.
Customer Support
The company's customer support could use some improvement. There is a help center where users can submit a form to be contacted, but no email address or phone number is provided for job seekers with questions. A sales number is provided (888) 355-9323, but the recording encourages job seekers to "continue to use glassdoor.com." A live chat feature would be helpful.
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The Bottom Line

Glassdoor is the best resource for getting acquainted with a company's culture, management, and employee satisfaction. Its review database is unmatched and can help job seekers create realistic expectations for working with a particular company. This information alone doesn't necessarily help someone find a job. But by following company pages, potential candidates can be made aware when jobs are available and be prepared by tracking industry and company trends.
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Star Rating

4.2

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221 Reviews

Review Breakdown

5 grade

47%

4 grade

31%

3 grade

15%

2 grade

6%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Esther Haynie Dallas, TX

Hate how when I need to research a company thru reviews on Glassdoor I am asked to review a previous employer before I can look at reviews. I have complied and reviewed a previous employer and Glassdoor keeps on asking me for another review - I would not change my review and it seems crazy that they have no software to track the fact that I have already written review for the company they want me to review.

1 year ago

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Missy Truth Ankeny, IA

This would be an incredibly helpful site except it asks intrusive questions in required settings to even sign up, information you may want not to disclose. It says its private which makes me wonder what they want that info for. You also have to sign up to even be able to read reviews, which is definitely not helpful for someone without a recent or current work history.

1 year ago

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Gary Griffith Abilene, TX

Glassdoor website as a job posting site for applicants to review and apply for jobs often has outdated postings. The actual jobs available have often already closed for application submission. The post also is limited in job details and requires you to click a link to the company website for more detailed information.

1 year ago

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Lee Pleasant Grove, UT

Most job search websites pull up very similar jobs. The thing about Glassdoor is employees commenting on the company. However, they tend to attract disgruntled employees and companies are not allowed to comment on bad reviews.

4 years ago

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Morgan Tennant Idaho Falls, ID

Glassdoor’s website is often glitchy and seems a bit outdated. Because of this I have never felt comfortable enough to reach out to employers.

1 year ago

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Kenneth Okerlund Orem, UT

They offer a lot of information on what the company/job is like, but other than that I haven't enjoyed my experiences with them.

5 years ago

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Paige Stockard Denver, CO

I have tried using Glassdoor a few times to look for jobs, but I find the layout to be a little confusing and have never had any luck with the website.

2 years ago

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HLG American Fork, UT

Not sure how accurate the wage information is. I haven't had much success finding relevant positions on this one either.

3 years ago

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taismine joseph Tallahassee, FL

I was looking for the average pay for nurses in my location and it did not give me an accurate range.

1 year ago

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jaci finch Corpus Christi, TX

I have tried to use Glassdoor before but the online website was confusing. Needless to say, I didn't find a job on it.

2 years ago

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Seyan Lucero Denver, CO

This site is receptive of jobs you can find elsewhere. They do not remove posting of expired jobs on time.

2 years ago

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bmc2z7 Columbia, MO

Glassdoor was sort of confusing compared to other job search engines, the layout is disorganized.

1 year ago

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Ernest Wells Newark, DE

The jobs that were being recommended were not what I was looking for.

1 year ago