Wave Broadband

• 24/7 Technical Support
• Affordable Prices
• Bundle Packages

24/7 Technical Support

One of Wave Broadband's main goals is to provide the best customer service possible. Because of this, the company offers around-the-clock technical support. Additionally, Wave Broadband does not require its customers to sign into any contracts and offers a 30-day money back guarantee. This guarantee and support is a great convenience to customers.

Affordable Prices

Wave Broadband's services are reasonably low priced. Because the company offers five different packages, customers have the opportunity to select a plan that meets their budget. Package pricing is as follows:

• High Speed 5: $29.99 per month
• High Speed 55: $39.95 per month
• High Speed 100: $44.95 per month
• High Speed 250: $54.95 per month
• Power User: $69.95 per month

Bundle Packages

Wave Broadband allows its customers to bundle internet plans with phone, and TV services, resulting in discounts and one easy-to-handle monthly bill.

• Limited Service Area
• Relatively Slow Speeds
• Data Limits

Limited Service Area

Wave Broadband's service area is limited to a few states on the west coast. Although being a local provider does have its own advantages, it also limits the number of consumers who have access to the company's services.

Relatively Slow Speeds

Wave Broadband's download and upload speeds are relatively slow, especially compared to those of other companies in the industry. In fact, a few of Wave Broadband's competitors offer speeds four times faster than Wave's top speed. Speeds for each Wave Broadband internet package are as follows:

• High Speed 5 — 5 Mbps (download), 1 Mbps (upload)
• High Speed 55 — 55 Mbps, 5 Mbps
• High Speed 100 — 100 Mbps, 5 Mbps
• High Speed 250 — 250 Mbps, 10 Mbps
• Power User 110 — 110 Mbps, 10 Mbps

Data Limits

Unfortunately, Wave Broadband has set data caps on each of its internet plans. If a customer goes over their monthly data limit, they will incur a fee on their bill-$5 for each additional 25 GB used for the remainder of the month. Data limits for each Wave Broadband package are as follows:

• High Speed 5 — 100 GB per month
• High Speed 55 — 400 GB per month
• High speed 100 — 400 GB per month
• High Speed 250 — 500 GB per month
• Power User — 1 TB per month