Name: Optimum Online
Rating: 1.0

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Tereska Flood

The internet is horrible, they lie to have you sign up with them they have never paid the other company that I switched from and the 1st company now has me in collections.

4 years ago

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Dimsky

Fast, reliable and fairly priced. Easy to use their website and manage my account.

6 years ago

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Catherine Reydel

They have a great selection of channels but recently cut Stars and some other great channels. Price too high

7 years ago

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KalungaKalinago

Horrible customer service and support when you have a issue.

3 months ago

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Molly Fowler Chalmette, LA

Meh. The choices are limited. The quality is fine. I’ve experienced worse so I won’t go hard on them. But I found getting service to be a bit of a conundrum.

1 year ago

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John Corbett Kingman, AZ

Every time it rains in Kingman my internet goes out. We have been complaining for 3 years and they have done nothing about it.

1 year ago

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Premdas Mozumder New York, NY

The worst of all. Bill goes up without any notice. I got the service because of a promotion but then ended the promotion without letting me know and hiked the bill.

1 year ago

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Dino Tozzi Danbury, CT

Optimum is without a doubt the worst service provider in terms of product and customer service. Appalling, disgraceful, despicable. Never sign up with this company.

2 years ago

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Rob Taormina Smithtown, NY

By far the worse customer service of any company I have ever dealt with. Never...NEVER...use them. Not to mention their actual internet service is completely unreliable.

2 years ago

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Karen Succasunna, NJ

Terrible Customer Service, very rude and mean. They make it difficult to cancel the service and charge you more for a cycle month that you didn't use at all.

3 years ago

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brian chorny Bound Brook, NJ

very slow speeds , even when payng for higher speed . very difficult to get customer service with or without the covid19

4 years ago

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Coronavirus Union City, NJ

Garbage service. Customer service very poor no knowledge of their own job transfer to next representative without solving issues disconnect the phone

5 years ago

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Travis Russo Edison, NJ

Techs know nothing and are part time uber drivers. supervisors make mistakes and don't even have ISP knowledge. Speeds way worse than advertised. Go with FiOS

5 years ago

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Bernie Verhaeghe

Worst customer service i have ever experienced in my life

3 months ago

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Cheyanne Bianca New City, NY

The worst internet service around. Don't waste your time. Most of the time no internet, and they keep making excuses as to why.

2 years ago

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Marcie Duncan Maumelle, AR

Optimum doesn't even deserve the one star! Worst customer service, technicians, and internet service provider. Would NOT recommend!!

2 years ago

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ppchsdbib Broomfield, CO

Optimum is the worst ISP there is. Dealing with them is an infuriating maze. They are incompetent and actively unhelpful. Avoid at all costs.

2 years ago

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Compassion Chiropractic Office Brooklyn, NY

sucks company. charge me whole month even use one day of new cycle when i discontinue. unstable slow company. switch to Verizon Fios

3 years ago

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Stuart Wolf Howell Township, NJ

the worst period call because cable stopped working make an appointment for between 2pm and 5pm no show no call no getting a hole of supervisor

3 years ago

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Anon Englishtown, NJ

Fast connection, good customer service, and rarely a loss of connection

4 years ago

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Joseph

Their signal comes over a cable so there's never an interuption.

5 years ago

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B alexander West Hempstead, NY

Poor service, bills you until the end of the billing cycle even if returned all equipment and cancelled service! Charging $140 for 4 days of service!

6 years ago

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Juan Garcia Dallas, TX

Worst, monopoly in my town with no choice. Would love to use anyone else.

7 years ago

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PRODUCTION WORLD Miami, FL

They are the thieves, liars and take advantage of the customer!!! Very Bad !!!!DO NOT DEAL WITH THEM EVER !!!!!

1 year ago

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Krystal Watson Arlington, TX

Horrible service, takes money out without permission, horrible customer service ! Zero stars from me

1 year ago

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Jerry Maniscalco Seaford, NY

Company should be called SUB-optimum! Sound is garbled, no data on guide for days at a time. Poor customer service !

1 year ago

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Edith Kohn Brooklyn, NY

Unless you have all the time in the world to speak to one ignorant representative after another stay away from Optimum

2 years ago

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Michael Doiron Chicago, IL

$100/mo for 20mbps internet is thievery. Bought out Suddenlink, service is still horrid. Service is down now.

2 years ago

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Stephen Greczyn The Bronx, NY

Live in New Jersey very close to NYC. My internet is dropping 20-30 times a day now. Looking for other alternatives.

3 years ago

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allen M Patchogue, NY

The worst customer service ever. Had to cancel my entire service with them over getting a 9 year old remote replaced.

3 years ago

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LUIS COLON

Worse company ever, Technician was yelling at me company would not do anything to rectify situation

4 years ago

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Gerald

they can improve their equipment reliability

5 years ago

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John Franklin Lakes, NJ

lately it has been a nightmare. Their customer service is terrible and some of the billing practices are wore.

5 years ago

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Bienah

Minor speed and connection problems although They charge to much monthly.

7 years ago

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Eric Metzger

Average, nothing that would enable me to say a higher amount

7 years ago

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Andrew S Mancuso

Never a problem. Consistent speeds and low cost

7 years ago

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Kishia marquez Hendersonville, NC

Great company thanks 😊 keep up the great work

2 years ago

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Jeremy

Worst internet company I have ever used.

8 months ago

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Mark Little Elm, TX

I pay full price for 1gb Internet service. If my Internet were a horse I would shoot it.

2 years ago

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Frank Ruiz Sr.

Good connectivity. Too expensive as a stand alone service

4 years ago

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Joseph Haledon, NJ

Horrendous customer service! The friggin worst! Charge so much for simple service..

5 years ago

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Raymond

Internet is unreliable. Servicemen are solid.

6 years ago

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Robert McKenna Bay Shore, NY

High rates due to no competition makes them unresponsive to customer requests or needs.

7 years ago

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Bernadette Baker Cassville, NJ

Fast responses to inquiries. Internet out a lot.

2 years ago

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Kevin McKelvin

Absolutely the worst customer service I have ever experienced in my life.

1 year ago

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Carole Englishtown, NJ

I think their customer service and service in general is disgraceful.

4 years ago

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Michele

Horrible, customer energy''s to make notes and no computer answering service

5 years ago

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Sophie Mirabal

drop service issues,forever wait times to speak to rep

5 years ago

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Pam Coleman Massapequa, NY

i have to reset the modem at least 2x a month

7 years ago

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Al moe St. Petersburg, FL

The worst customer service I have ever received.

1 year ago