Name: Optimum Online
Rating: 1.5

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Autumn Hughes Chicago, IL

Internet fails on every device in the home every 20 minutes. We constantly have to reconnect, and I mean CONSTANTLY. It is definitely the internet, as we previously had a different company and were rarely disconnected.. Maybe once every month at the most. Optimum internet disconnects on the phone, computer, and even the Xbox which is hard wired to the internet- EVERY 20 MINUTES! Very very poor service. Don't think that you can play a game like Fortnite and win, because you'll be number 2 and will suddenly disconnect whether the connection is wired or wireless. Dissatisfied with the service.

2 years ago

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MATD

Run don't walk in another direction if you have a choice! This company has the worst service and their Customer Service is RIDICULOUS! I spent hours listening to these people telling me how they are going to fix my problem, on the phone and in person. Their own Tech Dept told me after trying everything that I was wasting my time because the area I live in, was based off of fiber optic ~ boy don't I wish they told me that years ago instead of them promising me that this latest fix will be the miracle. What a horrible experience!!!!

3 years ago

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David Quaid Union City, NJ

Optimum / Altice are an outdated ISP from the past century who cannot provide a decent cable or internet service. As an example, despite paying $177 a month for their news channel service and intetner, sometimes I only get 1MB down / 0.0MB up. Today they told me they only provide download services. When I first moved to this building (in NJ' gold coast beside Manhattan, NJ's most dense residential area and best served by companies like FIOS etc) we had 750 MB up. They are just a complete and utter joke.

3 years ago

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Marthe Abraham South Amboy, NJ

Optimum is really Ub Optimum when it comes to customers care. A BIG FAT ZERO. I switched 2 weeks ago all major issues are unsolved. The only plus is that the computer /internet service has been great till now. Am totally disappointed with their customers services. Thumbs up for Verizon service.

3 years ago

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G Houston, TX

SUB-OPTIMUM. Absolutely the worst internet service I’ve ever experienced. We used to have Suddenlink, but Optimum bought them out. Suddenlink was nowhere near the best, but outages never lasted more than a day. With subOptimum, we are in the midst of an outage that has lasted for over a WEEK with ZERO explanation why, nor an ETA when it will be fixed. We’ve already called another ISP to switch. NEVER, *EVER* use Optimum unless you have no other choice. And in that case, I’m sorry.

3 years ago

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Tina Peters Sweetwater, TX

the lack of service and professionalism with this company is absolutely ridiculous. they took the funds from my account for the installation and I booked time off of work to make sure I was there for the appointment. they cancelled the installation without notifying me. saying the weather was to hazardous for an install it was a clear and beautiful day the best weather we’ve had in a while. they didn’t communicate the cancellation to me and gave me a hard time when I requested a refund and pleaded that I leave a good review.

3 years ago

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JAMES BROADWELL Ocean Springs, MS

Optimum is the worst ever. I left 1 star because I couldn’t leave a minus 10. Service is horrible and they cont come when they promise to. They take my money faithfully and on or before it’s due but lie about when they will come to repair, even with a promised time and date. IF YOU HAVE TO GET INTERNET THEN RUN AS FAST AS YOU CAN TO SOMEONE ELSE!!!!!!!!!!!!!

3 years ago

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Diane Leicht Long Beach, NY

I’m joining the chorus of dissatisfied frustrated disappointed longstanding customers. Wi-Fi is unreliable scheduled appointments equally unreliable and customer service when you actually get thru the quagmire of prompts is basically nonexistent; polite but not knowledgeable and unhelpful. I don’t know if I have other options in my building but I am so sick of paying an exorbitant monthly fee only to be constantly stressed and aggravated that I will be looking for an alternative.

3 years ago

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Karim New York, NY

I would never recommend this lousy service. Their internet connection is a complete joke. Instead of using the wifi to stream movies on my firestick, I use an ethernet cable to minimize the buffering. That didn't work. It literally buffer even more. I can't even enjoy a sitcom with commercials without it buffering 40-50xs. Disgusting. Tuesday I'll be canceling my service after a total of 11 days. Wish fios had an earlier appointment available. I would've canceled sooner! I blame myself for this.

3 years ago

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OptimumSucks Brooklyn, NY

The absolute worst. Our connection would drop dozens of times every day, and/or provide speeds of ~2 mbps (we paid for 500mbps). We had technicians come over and over, replaced our equipment, restarted hundreds of times, adjusted settings, etc. Nothing worked. To top it off, these dirtbags won't even let you cancel the service without a phone call, during which they repeatedly try to push you into additional services/packages. If you have any other option, try it.

3 years ago

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Fiurela Polan Mahwah, NJ

Nothing but a rip off, you pay for what they call fast internet, i transfered my service because unfortunately where i leave there is only optimum, i paid $94 on march 6th, they transfered my service on march 19th "which wss supposed to be free of charge for instalation" is april 6th and i was charged $334 of internet service which was supposee to ne $29. 99 A month, this people are out of control, i paid over $400 in a month just for internet

3 years ago

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Cory Francis Cassville, NJ

WORST CUSTOMER SERVICE EVER! They delivered a router with a faulty power cord. Which only works if you position it in a perfect position and if you touch it it turns off. Called 4 times to finally be able to schedule an appointment which they never showed up. Then was told rudely they couldn't do anything. Now I have to disconnect the router, which we are all using to work from home, to go get a new cord. Very unhappy with the services or customer service. Worst customer service I have ever dealt with and gives you crappy "new" equipment. Don't use them!

5 years ago

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Linda

My experience has been nightmarish. Beginning with having a billing dispute over terminated service because I had a house fire and wasn't living in my home for four months & was continued being charged for service. To have that take me over 8 months and hundreds of hours to settle. One year later they raised my rate over 20%, just as the pandemic went into full swing. It Just took me over 2 hours to get my service canceled. In short, their customer service is horrendous.

5 years ago

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Ed Brooklyn, NY

The agents very rude and unreachable! Always this company try to screw you with price of service, they change the price without anounce it. The service with every year worse and worse . They can disconect you from the service for day or week without any reason. The technical support very UNPROFESSIONAL. I think that they don't have any sertification. I was customer of Optimum for years, but not any more! I with verizon now and I'm very happy, I pay $72 for 1Tb. Great!

5 years ago

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Courtney Jean Maurice Mastic Beach, NY

They charge way too much for a simple basic internet service. The service itself is consistently slow and most of the time I don't even bother connecting my phone to it. Luckily I have an unlimited data plan with tmobile and I'm able to use the internet when I can't connect. It has been 4 days now without internet and I have been on hold for over 45 minutes as we speak. Absolutely terrible service but unfortunately they are the only option where we live. They should be embarrassed as their lack of customer service skills, their slow service, and their horrendous prices.

6 years ago

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Alexander Hewitt, NJ

Optimum has the worst customer service I have ever experienced. It took over 5 days to get in touch with a person to install internet and then the next available appointment was in 4 more days. This is unacceptable. When called each time there is a hold for over an hour or the system automatically disconnects due to "an unusually high call volume". Optimum clearly does not care about their customers just the bottom line and is clearly only still in business because they do not have any major competitors in the market.

6 years ago

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Cynthia Pedro Matawan, NJ

Because of the monopoly Optimum has in my community, I remain stuck with their terrible service. The internet connection is sporadic and their fastest speed is underwhelming especially given How much extra they charge for such underwhelment. Their customer service reps are trained to be as infuriating as possible. If you have choice of a provider, do yourself a favor and choose another service, ANY other service must be better than Optimum!

6 years ago

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Jason Pompton Plains, NJ

Beware of all the extra fees, they nickel and dime you where ever they can. In the last year they increased the cable box fee, added a modem fee, increased the modem fee, and added a late fee now. If you are one day past the due date you will get a late fee for service you have yet to receive as you are paying for the upcoming month. This is of course only in the last year. I am currently paying $75 a month for their slowest internet speed.

7 years ago

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Nxx Wang Port Jefferson Station, NY

Service is excellent and reliable, especially the installation service - very professional and always cares about what the customer needs. Customer service is terrible, wish I never had to deal with them.

3 years ago

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mike gay

Interesting conversation with Optimum Billing and cancellation department. Once you have paid your monthly bill you cannot get a prorated refund if you cancel the service. Doesn't matter when you cancel, beginning, middle or end of period. If it is paid, like automatic billing, it is theirs.

1 year ago

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Naomi H.

Do not go with this internet company. They are horribly controlling and refuse to let you disconnect your services with them. They have wasted hours of my time and I still don’t have my services disconnected. This should not be allowed. Beware!

1 year ago

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Extra Buzz Dedham, MA

The worst of this internet company is : 1. Gave me the payment confirmation #, then told me the payment never went through. 2. Representatives never turn off my service after 2 months even I called them about my move . 3. They have been hacked and please don’t make the payment by the phone. .

1 year ago

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Bryan Welch Johnston, RI

Absolutely awful company. Hardware goes down all the time and the customer has to drive to locations or wait days to get it replaced. They don’t have phone numbers for individual stores so you don’t know if they will even have replacement hardware when you get there.

2 years ago

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Ellen Wiley

I've been trying to cancel my internet service for months, I've been paying for WiFi on an apartment I haven't lived in for six months and they refuse to cancel my internet. Unless you wanna be screwed out of hundreds if not thousands of dollars don't sign up

2 years ago

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Olga Siarheyeva

Been with the complaint for 17 years. The internet stopped working, was calling technician for one week, nobody could figure out the problem. I cancelled it. They kept bombarding me with random bills. Completely unethical management. I hope they will go out of business soon.

2 years ago

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Paul Joseph CT

Optimum are a bunch of thieves. I am moving and when I went to end my service they said I had to pay the entire billing cycle. That was three additional weeks. How is it that the gas and electric co cancel immediately but not optimum?

2 years ago

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Tom Turley Galena, KS

I wanted to leave a bad review but doesn’t appear Optimum reads let alone care about the unreliable product or service. Sooo many issues since they purchased Suddenlink (had zero issues with Suddenlink in 3 years) . Currently in day 3 of really bad intermittent signal. So tired of the circle of death.

2 years ago

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Richard Franolich The Bronx, NY

Upgraded to their optical fiber 1GB and Optimums service still sucks. It doesn't matter what the max rated output to your home is if the server hardware, software, or street line available bandwidth all suck. Will be leaving them once and for all. They're full of b.s. a d marketing games.

2 years ago

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Ben Houston, TX

Wish i could give this zero stars nothing but a terrible experience please stay away have probably been on the phone for a total of 15 hours in the last two weeks had one technician come out and another was supposed to come but never came wasting about twenty hours in total of my time with no internet to show for it. Its cheap for a reason

2 years ago

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Teri Paulino Pittsburgh, PA

If I could I would give it No stars. Our cable or internet goes out with every storm and also Every Sunday, for the last month atleast. You have to reboot the modem at least once a week. It is still Suddenlink folks! The only thing that changed was the name. Pay more for LESS company!

2 years ago

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mike Leon

I had to cancel my internet and TV subscription two days into the billing cycle, and I was charged for the whole month, $210. I was not informed of such a policy when I turned in the equipment. It's just another form of a greedy corporate ripoff instead of customer service. People beware!

2 years ago

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Bryan Miles Little Elm, TX

Promising a gift card that never came!! I called 6 times over 5 months! All ways empty promises!! Customer service is HORRIBLE!!!!!! Wasted hours on the phone being transferred!!!!!! Could not get a supervisor!!! Horrible company! Had similar problems when they were spectrum, same old crap just a different name!

2 years ago

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Timothy Kachur Sparta, NJ

Their cable was sagging 5 feet off the ground leading to my house and they would not fix it. Service department can only be contacted thru online chat. They are the only service in my area without switching to a phone line plan.

2 years ago

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DJL Norwood, NJ

STAY AWAY from Optimum! Optimum is scamming members of ACP (Affordable Connectivity Program) and the plan itself. Have been ACP approved since November 2022 and Optimum refuses to send payment -- then charges Late Payment fee. Meanwhile my phone plan, with another provider, was approved at same time in November and has been paying since.

2 years ago

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Lynn Denver, CO

The worst internet out there. We have lost our service 3 days in a row. We called customer service and they didn’t seem to concerned one way or the other. Perhaps we should all get together and file a class action lawsuit and see if we can get some results then.

2 years ago

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Dana Moore Magnolia, AR

Optimum has the most unreliable internet I have ever used in my lifetime! It is constantly in and out all day everyday. Their customer service absolutely sucks, they always give tips on how to restart the modem and fixes temporarily then it's back out. I would live to give them 0/5 stars but I have to give them 1 star.

3 years ago

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Vittoria Smith Yonkers, NY

Your company is fraudulent! Constantly stealing money out of my bank account. When I called the company you’re unwilling to resolve stealing my money‼️‼️‼️ When I have proof that I make payments when they’re automatically taken out monthly. You’re the worst company ever‼️‼️‼️‼️

3 years ago

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Nicole Goodman Port Jefferson Station, NY

If I could give them less I would! Horrible on every level. My bill has been a different amount every month. They forced higher prices on me for less service after a move. Nobody follows up when they say they will. Only offered me a "reasonable" price if I enrolled in autopay. RUN, don't walk to any other company!!

4 years ago

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Milan New York, NY

Absolutely the worst internet service I’ve used in the NYC Area. Worse than Spectrum or Fios by a mile. Service interruptions occur daily. Impossible to reach anyone online. Don’t compensate you or discount your monthly rate even if their technician sets your service up incorrectly.

4 years ago

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Pavel B New York, NY

Absolutely THE WORST. Hidden fees & charges. You see $38.5 for Internet on the website, then the final bill is $66.5. Included TV service, which I didn't need, told them that and which I didn't choose. Was a nightmare to cancel the order. I hope I will never have to use Optimum. God, please help me.

4 years ago

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Dada Udofia New York, NY

Moves to NJ and my only regret is optimum,the customer service is really bad,i quoted the wrong price , got faultyy remotes on install ,called customer service and was told reallly rudely to go to a store to fix my pro lem.OPTIMUM IS really and and i cant believe am stick with them

4 years ago

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Erica

They charge to much an I only get internet service they want $70 a month an the service not even that good plus I'm disabled an can't afford it my bill was just $45.46 an jumped to almost $70 this month not fair to there customers.

5 years ago

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kim pershud Garden City, NY

One of the most disgraceful company on the planet. They overbill me, then when I called to find out why I have overage, they were rude, and unprofessional...worst of all, they were racist. When i complain to the executive office, they cancel my service in retaliation.

6 years ago

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Adrion Collazo

I never had a problem with them. They can offer the same offers they got for new customer to their so called valued customers

6 years ago

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Zaira Bridgeport, CT

Excellent coverage, nice customer service and they offer good service option. We feel they care for us.

6 years ago

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Capt Mike Troutman, NC

Since the UFC mixed martial arts started, optimum can't figure out how to allow you to set the DVR to record the fights ahead of time, VERY DISAPPOINTED

6 years ago

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shirley fong Brooklyn, NY

Horrible customer service. would not let me speak to a manager. Said my service fee would be waived and was not waived. Eventually it was fixed but not without leaving a bad taste in my mouth. Spent a total of 56 minutes on the phone.

7 years ago

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RALPH RUGGIERO

they are the worst....equipment goes down ALL the time.When we left them, they wanted to extort a monthly payment($255) to be able to keep our own phone number!BEWARE,THEY ARE LIARS AND CHEATS!

1 year ago

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jennifer alter Highland Lakes, NJ

If I could give a negative number I would. Expensive and customer service is non existent. Trying to cancel and have been disconnected at least 5 times. Would rather have NO cable then give them any money !

2 years ago

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George Corriveau Chatham, NJ

Innernet and phone out 8 days service tech repaired lasted 36 hours called this AM went through all the checks have to send out another tech but not for 4 days We work from home should change there name to clown cable

2 years ago