Ting Logo
star star star star_border star_border
5 User Reviews
LAST UPDATED: July 19th, 2022

Ting began as a cell phone service provider in 2012. It began constructing fiber-optic internet networks in 2014. In these “Ting Towns,” Ting provides fiber internet service. There are Ting Towns in cities in Colorado, Virginia, North Carolina, Idaho, and Maryland.

View Best Internet Service Companies

Top Ranked Companies

thumb_up

The Good

  • High Speeds
  • Low Monthly Costs

High Speeds

Ting offers internet speeds as high as 1000 Mbps. These kinds of speeds are becoming standard for the industry and are very fast.

Low Monthly Costs

Ting offers several different speeds at some of the lowest prices available. These offerings include the following:

1000 Mbps — $89 per month
10 Mbps — $29 per month
5 Mbps — $19 per month

These prices do not include taxes or the $9 per month Ting internet box rental fee.

Ting also offers customizable internet plans for businesses.

thumb_down

The Bad

  • Additional Fees
  • Limited Availability

Additional Fees

Customers interested in Ting internet can purchase a Ting internet box for $200 or pay a $9 monthly rental fee.

There are also installation costs. These costs do not exceed $200.

Limited Availability

The fiber internet network for some cities is still under construction. Ting’s website has a timeline on its website for each of the cities where it is still constructing its network.

Because of the construction process, internet availability can vary by neighborhood.

gavel

The Bottom Line

If Ting fiber internet is available where you live, it’s an excellent choice. Ting provides great high-speed internet at even better prices. Just be sure to understand the additional fees and terms associated with Ting internet service.

View Best Internet Service Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.2

star star star star_border star_border

5 Reviews

Review Breakdown

5 grade

40%

4 grade

20%

3 grade

0%

2 grade

0%

1 grade

40%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star

Service

star star star star_half star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Ross Odie Denver, CO

I cannot tell you how awful Ting customer service is. Complete garbage. Choose another company. You can never speak to a person and their system is automated and has absolutely no way to interact. Sit on hold for hours and then get told to leave a voicemail. Comcast now offers gigabit internet at a competitive price everywhere ting is. And, as a former comcast customer who thought the comcast customer service was garbage, they are WAY BETTER than ting. My bank changed in October, at which time I updated the auto pay card on my account. Then, I assumed the payments were being processed as I never got a notice that there was anything wrong with the payments. I logged into my account quite a few times and verified that it showed $0 balance due after my normal pay date - which it did. Then on Tuesday, May 4th, out of the blue, I get a 'you have a $600+ balance due on your account. You can imagine that I was surprised. I logged into the account, and it showed no balance due. I checked the card and it was current. Then, I searched through the account and finally found that a balance was due under the 'account settings' area. Not in the billing area. What the heck? I proceeded to call ting and sat on hold for over an hour only to learn their customer service wasn't available after 1pm. Amazing. I sent an email to [email protected] and asked them how we could sort this out as at the current time I cannot afford to pay the entire overdue sum, as their system had not been charging my card appropriately. No response the next day. Crickets. Then all of a sudden there's a charge coming through my bank account for the full amount. Suddenly my card works fine? Or maybe their system is completely f'd up. I got an email last night saying 'thanks for paying your bill'. Yeah, then I email again and try and call with no response or acknowledgement. I am so incredibly disappointed in this company I cannot describe it in words. Heed the negative reviews and stay away. The benefits of fiber do not outweigh the awful customer service experience.

3 months ago

check_circle

Review Source

star star star star star_border

Cam Hall Richmond, VA

Ting brought gigabit to our area that previously only had up to 250mbps, and the product they sold was a dream. It changed how we used the internet, and allowed us to communicate more with video chats and voice chats (before that became the norm), and stream at higher fidelity. The only star I'd knock off was for the customer service which seemed more limited/longer wait times, but I only had to use CS a handful of times. Fantastic service.

4 weeks ago

star star_border star_border star_border star_border

Nocilis M Brighton, CO

They have the benefit of offering subpar t-mobile service. If that was not bad enough they have found a way to offer the worst customer service in the industry. Rest assured that if you would like to be treated like you and your time do not matter they will spend two to three weeks giving you the special attention you need each and every time change your phone plan.

10 months ago

check_circle

Review Source

star star star star star

Mallory

I love the Ting electricity communicator box. It keeps me alert of any power outage, and any hazards in my home. Its a great peace of mind to have.

4 weeks ago

star star star star star

Danielle Donaldson

Great service, People, do what they say when they say

4 years ago