Ting

They had an outage for 3 days and on the 4th day it was “resolved”. I still have no service and in a few hours it will be a week of NO INTERNET at my house!! I was told a technician would come for repairs and NEVER came. Don’t get aging Fiber Internet. Their customer service is HORRIBLE! And it takes an hour on hold to even talk to someone. PLUS I am a gamer and I’m constantly losing game play or lagging.

I cannot tell you how awful Ting customer service is. Complete garbage. Choose another company. You can never speak to a person and their system is automated and has absolutely no way to interact. Sit on hold for hours and then get told to leave a voicemail. Comcast now offers gigabit internet at a competitive price everywhere ting is. And, as a former comcast customer who thought the comcast customer service was garbage, they are WAY BETTER than ting. My bank changed in October, at which time I updated the auto pay card on my account. Then, I assumed the payments were being processed as I never got a notice that there was anything wrong with the payments. I logged into my account quite a few times and verified that it showed $0 balance due after my normal pay date - which it did. Then on Tuesday, May 4th, out of the blue, I get a 'you have a $600+ balance due on your account. You can imagine that I was surprised. I logged into the account, and it showed no balance due. I checked the card and it was current. Then, I searched through the account and finally found that a balance was due under the 'account settings' area. Not in the billing area. What the heck? I proceeded to call ting and sat on hold for over an hour only to learn their customer service wasn't available after 1pm. Amazing. I sent an email to help@ting.com and asked them how we could sort this out as at the current time I cannot afford to pay the entire overdue sum, as their system had not been charging my card appropriately. No response the next day. Crickets. Then all of a sudden there's a charge coming through my bank account for the full amount. Suddenly my card works fine? Or maybe their system is completely f'd up. I got an email last night saying 'thanks for paying your bill'. Yeah, then I email again and try and call with no response or acknowledgement. I am so incredibly disappointed in this company I cannot describe it in words. Heed the negative reviews and stay away. The benefits of fiber do not outweigh the awful customer service experience.

Worst utility provider I have ever delt with as a home owner. They damaged my property, well their unlicensed subcontractor did, expired license, no insurance. I recently found out they also hire (exploit) illegal immigrants to do their runs from the street to the house. I personally knowone such individual. This company needs to be turned into the EDD, District Attorneys Office, and the CSLB for illegal contracting.

They have the benefit of offering subpar t-mobile service. If that was not bad enough they have found a way to offer the worst customer service in the industry. Rest assured that if you would like to be treated like you and your time do not matter they will spend two to three weeks giving you the special attention you need each and every time change your phone plan.

Great service, People, do what they say when they say

I have 2 charges on my card for this service, I have no idea what it is or how you got my card number, I want a refund