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3.7

Overall Score

LAST UPDATED: March 26th, 2024

Telephone and Data Systems was founded in 1969. It is now commonly known as TDS.

TDS provides internet services in Washington, Oregon, Idaho, California, Arizona, Colorado, Oklahoma, Minnesota, Wisconsin, Michigan, Illinois, Indiana, Ohio, Pennsylvania, New York, Vermont, Main, New Hampshire, Virginia, Kentucky, Tennessee, Mississippi, Alabama, Georgia, South Carolina, and Florida.

It offers speeds up to 1000 Mbps (1 Gbps) and provides TV and phone service as well.

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The Good

  • Many Speeds Available
  • Service Add-Ons
  • Bundling Options

Many Speeds Available

TDS offers 12 internet plans:

  • Lite Internet (1 Mbps download/512 Kbps upload)
  • Express Internet (5 Mbps download/512 Kbps upload)
  • Turbo Internet (15 Mbps download/768 Kbps-2 Mbps upload)
  • Mach Internet (25 Mbps download/1.5-5 Mbps upload)
  • Warp Internet (50 Mbps download/1.5-10 Mbps upload)
  • WarpX Internet (100 Mbps download/7-15 Mbps upload)
  • Extreme25 Fiber Internet (25 Mbps download and upload)
  • Extreme50 Fiber Internet (50 Mbps download and upload)
  • Extreme100 Fiber Internet (100 Mbps download and upload)
  • Extreme300 Fiber Internt (300 Mbps download and upload)
  • Extreme600 Fiber Internet (500 Mbps download/400 Mbps upload)
  • 1 Gig Fiber Internet (1 Gbps or 1000 Mbps download/400 Mbps upload)

The availability of these speeds varies by location. However, with such a wide range of offerings customers can find internet service that matches their speed and budget needs.

Another nice feature of the Extreme Fiber Internet plans is the high upload speeds that are also available.

Download speeds affect streaming, while upload speeds affect attaching documents to emails or sending other information over the internet from your computer.

The high upload speeds are especially nice for people who send a lot of information over the internet.

Service Add-Ons

For additional fees, customers can add the following services to their internet plan:

  • Backup Online
  • Remote PC Support
  • Home Internet Security
  • Hacker Alert
  • Identity Theft Protection (separate packages available for adults and children)
  • Premium Wi-Fi Service
  • Plus Packs

The availability of these add-ons vary, as do the terms for each.

For example, the TDS Identity Theft Protection and Remote PC Support services have a $50 early termination fee and a 12-month contract.

The Premium Wi-Fi service has a modem handling fee and monthly rental fee. For 5 Mbps internet and slower there is an installation fee of $29.95.

Plus Packs include Premium Wi-Fi Service. They are customized to each customer’s needs.

Bundling Options

TDS customers can bundle TV and phone services with their internet services. The packages and rates available are disclosed after inputting a zip code on TDS’s website.

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The Bad

  • Pricing Information

Pricing Information

TDS internet pricing can only be found after a customer provides a zip code. While this aspect is likely due to some level of variation.

Fees that are disclosed without needing to enter a zip code are as follows:

  • Installation: $49.95
  • Service charge for switching plans: $15 (only applies if internet speed stays the same and the customer does not add services)
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The Bottom Line

TDS is a worthwhile internet service provider to consider because of its variety of speed and plan options. Customers should be able to find quality internet service at their price point. Unfortunately, price information is only disclosed after entering a zip code. Interested customers should visit TDS’s website to learn more specifics about TDS.

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Star Rating

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1.4

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69 Reviews

Review Breakdown

5 grade

10%

4 grade

4%

3 grade

4%

2 grade

9%

1 grade

72%

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Natasha Lopez Mesquite, NV

Let me start off by saying I work in customer service and try to be very accommodating. I scheduled my service to be installed in my new apartment a month before I moved as I have a varying work schedule and never know my days off. To request a day off I have to ask a minimum of three weeks in advance. Yet I was moving into an older building and understood there may be difficulties. The first tech came and said he needed a letter from the management company giving permission to access to something vague. He said if I got the letter that day they could return quickly. My management company had never heard of such a letter but wrote me one. I called TDS, they gave me a link to send the letter to them. After 24 hours, when I hadn't heard back, I called them and was told it would be over a week before they could reschedule and that I was to give a copy of the letter to the tech. I was understandably disappointed but I tried to be understanding. I scheduled it for Wednesday from 3pm-5pm. I explained that I would not have access to my phone, I would be at work, and a friend would be here for them. They said no problem. Wednesday morning I called to make sure they were coming and once again explained my work and phone situation. I happened to get a chance to glance at my phone around 2pm only to see the tech had already gone to my house. Panicked I called TDS. I was told the tech had come and gone and I would need to reschedule. Frustrated, I asked to speak to a manager. I was put on hold for about 10 minutes only for the guy to come back and inform me there was no one to talk to and I'd need to leave a message. I have worked in call centers, I know there is always someone you can talk to, but he refused. It was obvious I wasn't important as a customer. It was the first time in my life I nearly screamed at a customer service person. Instead, I said I didn't need their business and hung up. The problem being I really needed internet. However, I remembered a short time later I had worked with a salesman named Darren and I had kept his contact info. I called him and expressed my frustration. He was awesome. He got the tech to come back. When the tech saw the letter he said it wasn't written the way they would like to see it worded but he would try to work with it. It just gave me another reason for frustration as I had sent a copy of the letter to TDS over a week earlier and no one said there was a problem with it then. But between the tech guy and Darren they got it worked out. The tech, Zackery, was also great and stayed late to make sure I got up and running. Individually, there are some great people at TDS. But I'm not impressed with TDS customer service at this point.

6 months ago

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Clay Douglass Smyrna, TN

TDS is geared towards new customers. Unfortunately once you become a customer the treatment you receive is less than stellar. They also push bundling and charge outrageously if you attempt to reduce the bundle. We have phone, tv and fiber internet. Due to circumstances we now only need internet going forward. Have called 3 times and each time told internet only would cost $126 per month. Especially insulting because I receive mail from them almost weekly advertising $70 or $80 per month locked in for 2 years. I told them we’d just cancel then since I can get $80 from Xfinity. They are like Ok just cancel then. So no attempt at customer retention. How stupid is that? All that money to advertise for new customers and no attention to existing ones.

1 year ago

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Acrofab Office1 Holland, MI

When it was up it was good but we constantly had outages with TDS phone and date service.

1 year ago