Name: Optimum Online
Rating: 1.2

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Coronavirus Union City, NJ

Garbage service. Customer service very poor no knowledge of their own job transfer to next representative without solving issues disconnect the phone

4 years ago

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Travis Russo Edison, NJ

Techs know nothing and are part time uber drivers. supervisors make mistakes and don't even have ISP knowledge. Speeds way worse than advertised. Go with FiOS

4 years ago

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Jerry Maniscalco Seaford, NY

Company should be called SUB-optimum! Sound is garbled, no data on guide for days at a time. Poor customer service !

9 months ago

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Cheyanne Bianca New City, NY

The worst internet service around. Don't waste your time. Most of the time no internet, and they keep making excuses as to why.

1 year ago

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Marcie Duncan Maumelle, AR

Optimum doesn't even deserve the one star! Worst customer service, technicians, and internet service provider. Would NOT recommend!!

1 year ago

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ppchsdbib Broomfield, CO

Optimum is the worst ISP there is. Dealing with them is an infuriating maze. They are incompetent and actively unhelpful. Avoid at all costs.

1 year ago

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Compassion Chiropractic Office Brooklyn, NY

sucks company. charge me whole month even use one day of new cycle when i discontinue. unstable slow company. switch to Verizon Fios

2 years ago

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Stuart Wolf Howell Township, NJ

the worst period call because cable stopped working make an appointment for between 2pm and 5pm no show no call no getting a hole of supervisor

2 years ago

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Anon Englishtown, NJ

Fast connection, good customer service, and rarely a loss of connection

3 years ago

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Joseph

Their signal comes over a cable so there's never an interuption.

4 years ago

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B alexander West Hempstead, NY

Poor service, bills you until the end of the billing cycle even if returned all equipment and cancelled service! Charging $140 for 4 days of service!

5 years ago

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Juan Garcia Dallas, TX

Worst, monopoly in my town with no choice. Would love to use anyone else.

6 years ago

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Edith Kohn Brooklyn, NY

Unless you have all the time in the world to speak to one ignorant representative after another stay away from Optimum

1 year ago

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Michael Doiron Chicago, IL

$100/mo for 20mbps internet is thievery. Bought out Suddenlink, service is still horrid. Service is down now.

1 year ago

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Stephen Greczyn The Bronx, NY

Live in New Jersey very close to NYC. My internet is dropping 20-30 times a day now. Looking for other alternatives.

2 years ago

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allen M Patchogue, NY

The worst customer service ever. Had to cancel my entire service with them over getting a 9 year old remote replaced.

2 years ago

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LUIS COLON

Worse company ever, Technician was yelling at me company would not do anything to rectify situation

4 years ago

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Gerald

they can improve their equipment reliability

4 years ago

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John Franklin Lakes, NJ

lately it has been a nightmare. Their customer service is terrible and some of the billing practices are wore.

4 years ago

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Bienah

Minor speed and connection problems although They charge to much monthly.

6 years ago

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Eric Metzger

Average, nothing that would enable me to say a higher amount

6 years ago

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Andrew S Mancuso

Never a problem. Consistent speeds and low cost

6 years ago

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Kishia marquez Hendersonville, NC

Great company thanks 😊 keep up the great work

1 year ago

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Al moe St. Petersburg, FL

The worst customer service I have ever received.

6 months ago

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Kevin McKelvin

Absolutely the worst customer service I have ever experienced in my life.

10 months ago

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Mark Little Elm, TX

I pay full price for 1gb Internet service. If my Internet were a horse I would shoot it.

1 year ago

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Frank Ruiz Sr.

Good connectivity. Too expensive as a stand alone service

4 years ago

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Joseph Haledon, NJ

Horrendous customer service! The friggin worst! Charge so much for simple service..

4 years ago

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Raymond

Internet is unreliable. Servicemen are solid.

5 years ago

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Robert McKenna Bay Shore, NY

High rates due to no competition makes them unresponsive to customer requests or needs.

6 years ago

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Bernadette Baker Cassville, NJ

Fast responses to inquiries. Internet out a lot.

1 year ago

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Carole Englishtown, NJ

I think their customer service and service in general is disgraceful.

3 years ago

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Michele

Horrible, customer energy''s to make notes and no computer answering service

4 years ago

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Sophie Mirabal

drop service issues,forever wait times to speak to rep

4 years ago

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Pam Coleman Massapequa, NY

i have to reset the modem at least 2x a month

6 years ago

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Mike

Horrible internet service and worse customer service

4 years ago

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John Laski Wyckoff, NJ

Expert staff of "excuse providers" and "con-artists."

4 years ago

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Seung Kim

Expensive and slow and horrible equipment

5 years ago

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pat mets Shirley, NY

The service is slow, spotty and they don't care

6 years ago