Optimum Online Logo
star star_border star_border star_border star_border

3.6

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star_border star_border star_border

Marthe Abraham South Amboy, NJ

Optimum is really Ub Optimum when it comes to customers care. A BIG FAT ZERO. I switched 2 weeks ago all major issues are unsolved. The only plus is that the computer /internet service has been great till now. Am totally disappointed with their customers services. Thumbs up for Verizon service.

1 year ago

star star_border star_border star_border star_border

G Houston, TX

SUB-OPTIMUM. Absolutely the worst internet service I’ve ever experienced. We used to have Suddenlink, but Optimum bought them out. Suddenlink was nowhere near the best, but outages never lasted more than a day. With subOptimum, we are in the midst of an outage that has lasted for over a WEEK with ZERO explanation why, nor an ETA when it will be fixed. We’ve already called another ISP to switch. NEVER, *EVER* use Optimum unless you have no other choice. And in that case, I’m sorry.

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Tina Peters Sweetwater, TX

the lack of service and professionalism with this company is absolutely ridiculous. they took the funds from my account for the installation and I booked time off of work to make sure I was there for the appointment. they cancelled the installation without notifying me. saying the weather was to hazardous for an install it was a clear and beautiful day the best weather we’ve had in a while. they didn’t communicate the cancellation to me and gave me a hard time when I requested a refund and pleaded that I leave a good review.

1 year ago

star star_border star_border star_border star_border

JAMES BROADWELL Ocean Springs, MS

Optimum is the worst ever. I left 1 star because I couldn’t leave a minus 10. Service is horrible and they cont come when they promise to. They take my money faithfully and on or before it’s due but lie about when they will come to repair, even with a promised time and date. IF YOU HAVE TO GET INTERNET THEN RUN AS FAST AS YOU CAN TO SOMEONE ELSE!!!!!!!!!!!!!

1 year ago

star star_border star_border star_border star_border

Diane Leicht Long Beach, NY

I’m joining the chorus of dissatisfied frustrated disappointed longstanding customers. Wi-Fi is unreliable scheduled appointments equally unreliable and customer service when you actually get thru the quagmire of prompts is basically nonexistent; polite but not knowledgeable and unhelpful. I don’t know if I have other options in my building but I am so sick of paying an exorbitant monthly fee only to be constantly stressed and aggravated that I will be looking for an alternative.

1 year ago

star star_border star_border star_border star_border

Karim New York, NY

I would never recommend this lousy service. Their internet connection is a complete joke. Instead of using the wifi to stream movies on my firestick, I use an ethernet cable to minimize the buffering. That didn't work. It literally buffer even more. I can't even enjoy a sitcom with commercials without it buffering 40-50xs. Disgusting. Tuesday I'll be canceling my service after a total of 11 days. Wish fios had an earlier appointment available. I would've canceled sooner! I blame myself for this.

1 year ago

star star_border star_border star_border star_border

OptimumSucks Brooklyn, NY

The absolute worst. Our connection would drop dozens of times every day, and/or provide speeds of ~2 mbps (we paid for 500mbps). We had technicians come over and over, replaced our equipment, restarted hundreds of times, adjusted settings, etc. Nothing worked. To top it off, these dirtbags won't even let you cancel the service without a phone call, during which they repeatedly try to push you into additional services/packages. If you have any other option, try it.

1 year ago

star star_border star_border star_border star_border

Fiurela Polan Mahwah, NJ

Nothing but a rip off, you pay for what they call fast internet, i transfered my service because unfortunately where i leave there is only optimum, i paid $94 on march 6th, they transfered my service on march 19th "which wss supposed to be free of charge for instalation" is april 6th and i was charged $334 of internet service which was supposee to ne $29. 99 A month, this people are out of control, i paid over $400 in a month just for internet

1 year ago

star star_border star_border star_border star_border

Cory Francis Cassville, NJ

WORST CUSTOMER SERVICE EVER! They delivered a router with a faulty power cord. Which only works if you position it in a perfect position and if you touch it it turns off. Called 4 times to finally be able to schedule an appointment which they never showed up. Then was told rudely they couldn't do anything. Now I have to disconnect the router, which we are all using to work from home, to go get a new cord. Very unhappy with the services or customer service. Worst customer service I have ever dealt with and gives you crappy "new" equipment. Don't use them!

3 years ago

star star_border star_border star_border star_border

Linda

My experience has been nightmarish. Beginning with having a billing dispute over terminated service because I had a house fire and wasn't living in my home for four months & was continued being charged for service. To have that take me over 8 months and hundreds of hours to settle. One year later they raised my rate over 20%, just as the pandemic went into full swing. It Just took me over 2 hours to get my service canceled. In short, their customer service is horrendous.

3 years ago

star star_border star_border star_border star_border

Ed Brooklyn, NY

The agents very rude and unreachable! Always this company try to screw you with price of service, they change the price without anounce it. The service with every year worse and worse . They can disconect you from the service for day or week without any reason. The technical support very UNPROFESSIONAL. I think that they don't have any sertification. I was customer of Optimum for years, but not any more! I with verizon now and I'm very happy, I pay $72 for 1Tb. Great!

4 years ago

star star_border star_border star_border star_border

Courtney Jean Maurice Mastic Beach, NY

They charge way too much for a simple basic internet service. The service itself is consistently slow and most of the time I don't even bother connecting my phone to it. Luckily I have an unlimited data plan with tmobile and I'm able to use the internet when I can't connect. It has been 4 days now without internet and I have been on hold for over 45 minutes as we speak. Absolutely terrible service but unfortunately they are the only option where we live. They should be embarrassed as their lack of customer service skills, their slow service, and their horrendous prices.

4 years ago

star star_border star_border star_border star_border

Alexander Hewitt, NJ

Optimum has the worst customer service I have ever experienced. It took over 5 days to get in touch with a person to install internet and then the next available appointment was in 4 more days. This is unacceptable. When called each time there is a hold for over an hour or the system automatically disconnects due to "an unusually high call volume". Optimum clearly does not care about their customers just the bottom line and is clearly only still in business because they do not have any major competitors in the market.

4 years ago

star star_border star_border star_border star_border

Cynthia Pedro Matawan, NJ

Because of the monopoly Optimum has in my community, I remain stuck with their terrible service. The internet connection is sporadic and their fastest speed is underwhelming especially given How much extra they charge for such underwhelment. Their customer service reps are trained to be as infuriating as possible. If you have choice of a provider, do yourself a favor and choose another service, ANY other service must be better than Optimum!

4 years ago

star star_border star_border star_border star_border

Jason Pompton Plains, NJ

Beware of all the extra fees, they nickel and dime you where ever they can. In the last year they increased the cable box fee, added a modem fee, increased the modem fee, and added a late fee now. If you are one day past the due date you will get a late fee for service you have yet to receive as you are paying for the upcoming month. This is of course only in the last year. I am currently paying $75 a month for their slowest internet speed.

5 years ago

check_circle

Review Source

star star star star star_border

Nxx Wang Port Jefferson Station, NY

Service is excellent and reliable, especially the installation service - very professional and always cares about what the customer needs. Customer service is terrible, wish I never had to deal with them.

1 year ago

star star star_border star_border star_border

John Corbett Kingman, AZ

Every time it rains in Kingman my internet goes out. We have been complaining for 3 years and they have done nothing about it.

6 months ago

star star_border star_border star_border star_border

George Corriveau Chatham, NJ

Innernet and phone out 8 days service tech repaired lasted 36 hours called this AM went through all the checks have to send out another tech but not for 4 days We work from home should change there name to clown cable

9 months ago

star star_border star_border star_border star_border

DJL Norwood, NJ

STAY AWAY from Optimum! Optimum is scamming members of ACP (Affordable Connectivity Program) and the plan itself. Have been ACP approved since November 2022 and Optimum refuses to send payment -- then charges Late Payment fee. Meanwhile my phone plan, with another provider, was approved at same time in November and has been paying since.

1 year ago

star star_border star_border star_border star_border

Lynn Denver, CO

The worst internet out there. We have lost our service 3 days in a row. We called customer service and they didn’t seem to concerned one way or the other. Perhaps we should all get together and file a class action lawsuit and see if we can get some results then.

1 year ago

star star_border star_border star_border star_border

Dana Moore Magnolia, AR

Optimum has the most unreliable internet I have ever used in my lifetime! It is constantly in and out all day everyday. Their customer service absolutely sucks, they always give tips on how to restart the modem and fixes temporarily then it's back out. I would live to give them 0/5 stars but I have to give them 1 star.

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Vittoria Smith Yonkers, NY

Your company is fraudulent! Constantly stealing money out of my bank account. When I called the company you’re unwilling to resolve stealing my money‼️‼️‼️ When I have proof that I make payments when they’re automatically taken out monthly. You’re the worst company ever‼️‼️‼️‼️

1 year ago

star star_border star_border star_border star_border

Nicole Goodman Port Jefferson Station, NY

If I could give them less I would! Horrible on every level. My bill has been a different amount every month. They forced higher prices on me for less service after a move. Nobody follows up when they say they will. Only offered me a "reasonable" price if I enrolled in autopay. RUN, don't walk to any other company!!

2 years ago

star star_border star_border star_border star_border

Milan New York, NY

Absolutely the worst internet service I’ve used in the NYC Area. Worse than Spectrum or Fios by a mile. Service interruptions occur daily. Impossible to reach anyone online. Don’t compensate you or discount your monthly rate even if their technician sets your service up incorrectly.

2 years ago

star star_border star_border star_border star_border

Pavel B New York, NY

Absolutely THE WORST. Hidden fees & charges. You see $38.5 for Internet on the website, then the final bill is $66.5. Included TV service, which I didn't need, told them that and which I didn't choose. Was a nightmare to cancel the order. I hope I will never have to use Optimum. God, please help me.

2 years ago

star star_border star_border star_border star_border

Dada Udofia New York, NY

Moves to NJ and my only regret is optimum,the customer service is really bad,i quoted the wrong price , got faultyy remotes on install ,called customer service and was told reallly rudely to go to a store to fix my pro lem.OPTIMUM IS really and and i cant believe am stick with them

2 years ago

star star_border star_border star_border star_border

Erica

They charge to much an I only get internet service they want $70 a month an the service not even that good plus I'm disabled an can't afford it my bill was just $45.46 an jumped to almost $70 this month not fair to there customers.

3 years ago

star star_border star_border star_border star_border

kim pershud Garden City, NY

One of the most disgraceful company on the planet. They overbill me, then when I called to find out why I have overage, they were rude, and unprofessional...worst of all, they were racist. When i complain to the executive office, they cancel my service in retaliation.

4 years ago

star star star star star_border

Adrion Collazo

I never had a problem with them. They can offer the same offers they got for new customer to their so called valued customers

4 years ago

star star star star star

Zaira Bridgeport, CT

Excellent coverage, nice customer service and they offer good service option. We feel they care for us.

4 years ago

star star star star_border star_border

Capt Mike Troutman, NC

Since the UFC mixed martial arts started, optimum can't figure out how to allow you to set the DVR to record the fights ahead of time, VERY DISAPPOINTED

5 years ago

star star_border star_border star_border star_border

shirley fong Brooklyn, NY

Horrible customer service. would not let me speak to a manager. Said my service fee would be waived and was not waived. Eventually it was fixed but not without leaving a bad taste in my mouth. Spent a total of 56 minutes on the phone.

5 years ago

check_circle

Review Source

star star star star_border star_border

Molly Fowler Chalmette, LA

Meh. The choices are limited. The quality is fine. I’ve experienced worse so I won’t go hard on them. But I found getting service to be a bit of a conundrum.

11 months ago

star star_border star_border star_border star_border

PRODUCTION WORLD Miami, FL

They are the thieves, liars and take advantage of the customer!!! Very Bad !!!!DO NOT DEAL WITH THEM EVER !!!!!

4 months ago

star star_border star_border star_border star_border

Premdas Mozumder New York, NY

The worst of all. Bill goes up without any notice. I got the service because of a promotion but then ended the promotion without letting me know and hiked the bill.

11 months ago

star star_border star_border star_border star_border

charles gray College Station, TX

The most disgusting company I have ever dealt. They merged or purchased Suddenlink and immediately discontinued for Suddenlink email, simply saying get a new email. NO recourse.

1 year ago

star star_border star_border star_border star_border

Nitin Kinge Houston, TX

One start is also not worth. Worst service and support staff. They disconnected the call without listening. Always have outages during work days and take 24 hrs to restore them. Never have any ETA

1 year ago

star star_border star_border star_border star_border

Edwin Quiñones Bloomfield, CT

Absolutely horrible customer service, don't know what they're talking about. Service is complete garbage, have had issues requiring a tech visit 3 times in 4 months & the wifi, in order to work, you need an extender.

1 year ago

star star_border star_border star_border star_border

LifeBEam Energetics Brooklyn, NY

AWFUL AWFUL AWFUL. Service cuts out multiple times a day, I've had two routers replaced by their tech people. NO ONE can tell me what's wrong or how to fix it. DO NOT choose them if you have a choice.

1 year ago

star star_border star_border star_border star_border

Olga Brooklyn, NY

Terrible , not professional service for a lot of money. Optimum constantly makes mistakes and is in no hurry to correct them. People wake up, stop throwing away your money paying Optimum.

3 years ago

star star star_border star_border star_border

Tereska Flood

The internet is horrible, they lie to have you sign up with them they have never paid the other company that I switched from and the 1st company now has me in collections.

3 years ago

star star star star star

Dimsky

Fast, reliable and fairly priced. Easy to use their website and manage my account.

5 years ago

star star star star star_border

Catherine Reydel

They have a great selection of channels but recently cut Stars and some other great channels. Price too high

6 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Krystal Watson Arlington, TX

Horrible service, takes money out without permission, horrible customer service ! Zero stars from me

6 months ago

star star_border star_border star_border star_border

Dino Tozzi Danbury, CT

Optimum is without a doubt the worst service provider in terms of product and customer service. Appalling, disgraceful, despicable. Never sign up with this company.

1 year ago

star star_border star_border star_border star_border

Rob Taormina Smithtown, NY

By far the worse customer service of any company I have ever dealt with. Never...NEVER...use them. Not to mention their actual internet service is completely unreliable.

1 year ago

star star_border star_border star_border star_border

Karen Succasunna, NJ

Terrible Customer Service, very rude and mean. They make it difficult to cancel the service and charge you more for a cycle month that you didn't use at all.

2 years ago

star star star_border star_border star_border

brian chorny Bound Brook, NJ

very slow speeds , even when payng for higher speed . very difficult to get customer service with or without the covid19

3 years ago

star star_border star_border star_border star_border

Coronavirus Union City, NJ

Garbage service. Customer service very poor no knowledge of their own job transfer to next representative without solving issues disconnect the phone

4 years ago

star star_border star_border star_border star_border

Travis Russo Edison, NJ

Techs know nothing and are part time uber drivers. supervisors make mistakes and don't even have ISP knowledge. Speeds way worse than advertised. Go with FiOS

4 years ago