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4.9

Overall Score

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LAST UPDATED: February 13th, 2023

Mediacom is an internet service provider that offers cable internet service, cable TV, and phone services. It is the fifth largest cable operator in the United States. 

Mediacom provides customers with download speeds up to 100 Mbps and security features. It also offers a 90-day money-back guarantee.

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Mediacom has the capacity to meet residential and business needs. Mediacom is available in 21 states across the Midwest and Southeast.

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The Good

  • High-Speed Internet
  • Security Features Included
  • 90-Day Money-Back Guarantee

High-Speed Internet

Mediacom offers some of the fastest high-speed broadband internet available. Most of its plans have download speeds as fast as 60 Mbps and upload speeds as fast as 5 Mbps, which is much faster than any DSL internet service. Here are Mediacom's internet packages:

  • Internet 60 — $39.99 per month, 60 Mbps
  • Internet 100 — $79.99 per month, 100 Mbps
  • Internet 200 — $99.99 per month, 200 Mbps
  • Internet 500 — $119.99 per month, 500 Mbps
  • Internet 1 Gig — $129.99 per month, 1,000 Mbps

Mediacom also has data caps that max out at 400 GB for Internet 60 and rise incrementally with each package.

Security Features Included

Included with the per month cost of Mediacom internet service are security and spam services by Internet Security Suite by Total Defense. These features ensure that customers are protected from malware and viruses.

Mediacom also has 24/7 customer support available.

90-Day Money-Back Guarantee

Mediacom also has a 90-day money-back guarantee. 30-day money-back guarantees are common among internet service providers, so 90 days gives customers more time to decide whether they like the service they receive.

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The Bad

  • Limited Availability
  • Additional Fees

Limited Availability

Mediacom is only available in 21 states: Alabama, Arizona, California, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Missouri, North Carolina, Ohio, South Dakota, Tennessee, and Wisconsin.

If you are not in one of Mediacom’s service areas, you’ll need to look for another provider. For more specific information on availability, check the company’s website.

Additional Fees

While Mediacom does not charge early termination fees, it does charge fees for installation, equipment (modem) rental, and activation. Customers should also pay attention to promotional rates and compare them to the regular monthly rates.

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The Bottom Line

Mediacom has reliable, quality, cable internet service. Its speeds are very fast. Mediacom also provides security features to its customers, which helps keep customers’ internet secure and devices virus-free.

Unfortunately, Mediacom is only available in 21 states. Additionally, it charges installation, activation, and equipment fees. These fees can make the up-front cost of internet high. If Mediacom is available in your area, it is a good choice. As with any internet service provider, be sure you understand the terms and conditions before signing up.

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Star Rating

3.3

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40 Reviews

Review Breakdown

5 grade

20%

4 grade

23%

3 grade

33%

2 grade

15%

1 grade

10%

Sentiment Criteria

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Review Source

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N Sitte Panama City, FL

We are former Comcast customers and the difference in technologies is significant. Mediacom is definitely outdated, less user friendly, and and overall let down. We'd switch, but they are the only cable/internet provider in our area.

7 months ago

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Ted Rock Island, IL

Medicom offers a wide variety of viewing packages. The cost seems a little high after the initial enrollment period/incentives expire. They are not very acceptable to negotiating with existing customers.

2 years ago

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Jass Tallahassee, FL

The WiFi stops working or goes slow too often and I have to frequently reset the modem. It seems like it connects to different devices at different times. Needs improvements.

3 years ago

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Review Source

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Joshua Smith

Mediacom cable was the fastest internet service (download) I'd ever used. Unfortunately there were frequent outages that caused me to switch to AT&T fiber.

10 months ago

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Tony's Babygirl Staton St Louis, MO

Doesn't have very good reception or channel lineups.

3 months ago

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Edward Young Midland, GA

Consistent service, upload and download speeds were no where near what I paid for on any given month,professional customer support

3 years ago

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John La Cañada Flintridge, CA

All the strength of their Internet is fine, they have too many times when the system is down and unavailable to the customer.

5 years ago

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Filipe Navesse Fairfield, IA

Feel like I am paying for a high speed internet at times but the speed we get at times is super slow

5 years ago

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ben Iowa City, IA

Expensive with low data caps. Got the run around when I wanted to cancel service. Price for basic service is quite high in comparison.

4 years ago

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Colleen

I lose the internet fairly often, and it takes a lot of time to get it back up and running.

4 years ago

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Jo Cedar Rapids, IA

We often have no internet for periods of time in the evening.

3 years ago

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Darlene McHenry, IL

Internet goes in and out takes to long to get a technirion out to the property

5 years ago

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Diana Taylor Carl Junction, MO

Too many interruptions in service phone, internet and cable.

5 years ago