Mediacom

Name: Mediacom
Rating: 2.9

Is This Your Business?

2.9

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52 User Reviews

4.6

Overall Score

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2.9

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52 User Reviews

4.6

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Monthly Price

Starting at

$19.99

Minimum Contract Length

Undisclosed

Time in Business

28 Years

Company Headquarters

1 Mediacom Way, Mediacom Park, New York, NY 10918

Number of Reviews 52

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: May 22nd, 2024

Mediacom is an internet service provider that offers cable internet service, cable TV, and phone services. It is the fifth largest cable operator in the United States.

Mediacom provides customers with download speeds up to 100 Mbps and security features. It also offers a 90-day money-back guarantee.

View Mediacom Reviews

Mediacom has the capacity to meet residential and business needs. Mediacom is available in 21 states across the Midwest and Southeast.

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The Good

High-Speed Internet
Security Features Included
90-Day Money-Back Guarantee

High-Speed Internet

Mediacom offers some of the fastest high-speed broadband internet available. Most of its plans have download speeds as fast as 60 Mbps and upload speeds as fast as 5 Mbps, which is much faster than any DSL internet service. Here are Mediacom's internet packages:

Internet 60 — $39.99 per month, 60 Mbps
Internet 100 — $79.99 per month, 100 Mbps
Internet 200 — $99.99 per month, 200 Mbps
Internet 500 — $119.99 per month, 500 Mbps
Internet 1 Gig — $129.99 per month, 1,000 Mbps

Mediacom also has data caps that max out at 400 GB for Internet 60 and rise incrementally with each package.

Security Features Included

Included with the per month cost of Mediacom internet service are security and spam services by Internet Security Suite by Total Defense. These features ensure that customers are protected from malware and viruses.

Mediacom also has 24/7 customer support available.

90-Day Money-Back Guarantee

Mediacom also has a 90-day money-back guarantee. 30-day money-back guarantees are common among internet service providers, so 90 days gives customers more time to decide whether they like the service they receive.

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The Bad

Limited Availability
Additional Fees

Limited Availability

Mediacom is only available in 21 states: Alabama, Arizona, California, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Missouri, North Carolina, Ohio, South Dakota, Tennessee, and Wisconsin.

If you are not in one of Mediacom’s service areas, you’ll need to look for another provider. For more specific information on availability, check the company’s website.

Additional Fees

While Mediacom does not charge early termination fees, it does charge fees for installation, equipment (modem) rental, and activation. Customers should also pay attention to promotional rates and compare them to the regular monthly rates.

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The Bottom Line

Mediacom has reliable, quality, cable internet service. Its speeds are very fast. Mediacom also provides security features to its customers, which helps keep customers’ internet secure and devices virus-free.

Unfortunately, Mediacom is only available in 21 states. Additionally, it charges installation, activation, and equipment fees. These fees can make the up-front cost of internet high. If Mediacom is available in your area, it is a good choice. As with any internet service provider, be sure you understand the terms and conditions before signing up.

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User Reviews

Star Rating

2.9

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52 Reviews

Review Breakdown

5 grade

17%

4 grade

17%

3 grade

27%

2 grade

15%

1 grade

23%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Devon Foster

We disconnected our service on 3/9/24 after paying our final bill. I returned the equipment the same day we disconnected the service and was told we would get credited $95 back on our account. We just received a bill for $124 for the next month. I called customer service and all they could tell me was to disregard the bill and said they dont know where the credit of $95 on my account is coming from. They are trying to take money from us and not honoring the return of equipment refund. This company is terrible. Do not use their service for anything. We've only had problems with them and if they would have just been true to their word about cancelling the service and giving the refund there wouldn't be a need for this review but instead they are committing credit card fraud.

8 months ago

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Marissa Redwood Falls, MN

I am very happy with Mediacomm. We rarely have problems getting service, and our internet speed is great. My one complaint is they don't advertise their specials or deals very well, so every few months we give them a call and ask them, and quite a few times we've been able to save money that way. I'm not complaining about the saving money part, but I wish they were a little more transparent about their deals and savings.

5 years ago

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John Sullivan Valdosta, GA

Mediacom's service is very inconsistent, especially considering the high price of their monthly bill. Internet service is a joke; I never know what I'm going to get when I open my computer. This week, I received a notice saying they were working on improving their service, and that service would be down for a period of time. Since then, my Internet has been totally out-of-whack. I wish we had the option for a different provider.

10 months ago

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tomtin2001 Overland Park, KS

Mediacom's reliability for phone service is average. Occasional outages. Their biggest problem is their online billing system when you try to pay your bill on their online system. Very confusing because when you try to use their payment options online, you put when you want to have the payment taken, or taken right now, and you receive no feedback that your payment has been received by their database, and the amount of the present billing cycle continues to show...making you think you still owe. If you try to pay again....guess what! You will find that you are being re-billed for each time you try to get a "bill paid" response, stacking up numerous hits on your checking or credit card account. When you realize the error and call customer service to rectify the multiple payments, they will stonewall you and drag their feet in reimbursing you. Their online bill pay must have been designed by rookies who never did any user acceptance testing to see how customers experience it. We're on our tenth business day waiting for $190.00 to be refunded. Customer Service reps range from fair to poor in the quality of the handling of your call and can only offer vague excuses about why it is taking so long to return the overpayment. Time to engage the state's Attorney General for Consumer Affairs.

1 year ago

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Niamul hasan Sherpur, 03

I like to play online games most of my leisure time. Ping is very important for those online games. In this case I'm thankful to Mediacom internet for their service. No fluctuations and no high ping. I'm totally satisfied.

3 years ago

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Dwayne Holland Toney, AL

I had great overall experience with Mediacom. This company sure believes in customer service. I had a couple problems but they came right out and fixed my problem and we're very professional about doing it.Number one of all I've had. I would highly recommend them

2 years ago Edited August 18, 2022

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John Sandstrom Silver Bay, MN

This provider is a big improvement from our past provider. Service technicians are competent and professional. Overall, the product is good.. Our signal strength has declined over the past year. When I have voiced concerns they have not solved the problem. My biggest complaint is that their contractor did a terrible job of burying the cable in our yard. Whenever I have voiced concern, they blame the contractor and it doesn't get fixed. Be careful.

2 years ago

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Cheech Wizard

Mediacom absolutely sucks. Slow bandwidth speeds with service dropping out intermitantly. I had tech support argue with me on the phone that I had fiber to the modem while I'm looking at common type F copper cable! Unfortunately they have a monopoly here. I'm paying for gigabit service but not getting anywhere near it.

6 months ago

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Twyla Burnham Valdosta, GA

This system is a scam /false information and jack your prices up month to month… every time I try to contact someone they give me the go around that saying they will make my payment lower. Four months later … it went from 69.99 too 101.00 a month without telling me …. Only for internet service…. Which I’m a single female and live in the city of Hahira….. so telll me what’s wrong with that???

11 months ago

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Tammy Valentine-Garza Wauconda, IL

It would be a negative rating if possible. Service Technician for install was sloppy and unprofessional. Wiring around the house was laid on the ground- still laying there. I have to move each time I mow. Mediacom service is unreliable. It is down frequently (at least once a month for days at a time). When I can get through to customer service it is difficult to understand the rep, reps are always slow with responses (seems like they handle several calls at same time), and unapologetic for their errors. I only subscribe to internet and the cost is very high. I pay for 5G service but service is not that 5G.

1 year ago

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Bella Mee AL

I was satisfied with the service provided by Mediacom payment amount for my plan as well as the speed of service provided and how pleasant the agent was when speaking with them concerning any matter of my account.

2 years ago Edited August 24, 2022

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Sherry Flatt IA

Our bill is 117.00. U sent us a letter telling us it would b going down by five dollars a month yet u continue to bill us the same amount. We called last month and received a credit of five dollars. This month the bill has not gone down as stated in your letter. We called and got no response this time. If you rip everyone off five dollars a month u will b richer than ever!!! I cannot afford to help you reach your monetary goals.

1 year ago

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Clint Dixon Goodman, MO

mediacon raised my invoice $10.00 per month, raised download speed 200 to 300 mbps and data 1000 to 1500 gbs per month. I actuaiy have 90mbps, often a lot less, download speed and I use less than 500 gbs per month. I did not want, need. or ask for any of those increases. I truly wish I had more options for an ISP. This a sad way for them to increase revenue. They sent out a cable guy to check my download speed, he measured 269 mbps not 90, and charged me $49.00 which they refunded when I promised no matter what I would never complain again.

1 year ago

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seanth57 Columbus, GA

My family and I have used this internet company for over 11 years. Never had a problem with their service, always reliable.

3 years ago

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Ted Rock Island, IL

Medicom offers a wide variety of viewing packages. The cost seems a little high after the initial enrollment period/incentives expire. They are not very acceptable to negotiating with existing customers.

4 years ago

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tony garrett Baker, FL

phone,internet,cable greaT SERVICE.........................................................................................

4 years ago

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Tyrone Walton Frankfurt am Main, HE

Services I delt with was internet and home phone . My small town do not have access to other companies so we have to make it work. I stress they need to upgrade to stay relevant in services and securing our private data as we use these services for personal and busines.

1 year ago

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N Sitte Panama City, FL

We are former Comcast customers and the difference in technologies is significant. Mediacom is definitely outdated, less user friendly, and and overall let down. We'd switch, but they are the only cable/internet provider in our area.

2 years ago

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Michael Morgan Clearlake, CA

Mediacom has been my internet provider for three months. The wait for installation was short, a few days. Installation was quick but I was left with no information packet at all. I only use internet, no cable TV. Cost of install was high but I was able to spread it over two months. The modem/router has poor wireless range. My one phone support call was excellent with a short wait! Speed tests OK but all is not well: MY INTERNET CONNECTION IS INTERMITTENT! Constant service dropouts of up to five minutes! Several per hour at LEAST! I cannot trust the integrity or security of literally any connection. Transactions fail, I get logged out of my bank. I cannot trust my connection. This is the least reliable internet connection I have had since the 1990s. If I am able to resolve this issue I will update this review. I am urgently looking for an alternative internet provider. Mediacom may be adequate for entertainment but fails miserably as a conventional secure internet connection.

2 years ago

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scotty Saint Paul, MN

I used Mediacom before my current provider which is Xfinity and he Wi-Fi internet modem the speeds that were claimed were never hit by their equipment. unitIf going to diagnostic test on there input signals or how old are my phone is strong enough It's like a roller coaster up down up down up down up down never hitting the actual What range does it say the unit is and mean account goes down all the time Which that's the best part that made me upset and switched over but

2 years ago

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Christina Coon

Great customer and with awesome Internet service for streaming and games.

7 months ago

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Teffiny Woods Omaha, NE

Find someone else to go through !!! This company does not care about customers. Rates keep going up the price is never what they quote. I recently accidentally made a double payment and was told if I stopped the extra payment I would be charged 30$. !!! Ridiculous company

1 year ago

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Dj St.clair

Internet worked great when it worked. Most days the internet would drop. Customer service fought every time we wanted to have someone come fix the issue. Multiple canceled service visits on their part. And each time they came out they did report finding an issue but would only fix one problem at a time.

1 year ago

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Jass Tallahassee, FL

The WiFi stops working or goes slow too often and I have to frequently reset the modem. It seems like it connects to different devices at different times. Needs improvements.

4 years ago

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Kathryn G Patton

Very rarely have an issue with them always able to connect with customer service if I have an issue, easy.

6 years ago

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Ray Chase Iowa Falls, IA

I'd give them a negative 5 if it was available. Instead of 99.99% reliability, it should be a NO RELIABILITY! I was lucky to get a signal 10% of the time we had them for a provider. I wouldn't wish them on my worst enemy!

1 year ago

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Donnita Des Moines, IA

I have TIVO and internet. It’s always going in and out of signal. I work from home and get no notifications of a maintenance or outage. Customer service and the escalation department did nothing.

3 years ago

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Daddy Stryker Valdosta, GA

paying for the fastest speed of internet service and the internet download and upload keeps going from good to bad, almost everyday like now i have 0.04 download 0.01 upload can't even open browser... nor play any game

3 years ago

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Edward Young Midland, GA

Consistent service, upload and download speeds were no where near what I paid for on any given month,professional customer support

4 years ago

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William Keebler Jr

Customer of Mediacom for eight years and have had very good service for all eight years.

4 years ago

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Chad W.

Service is good most of time. It may have occasional outages but does not effect much.can get pricey.

6 years ago

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John La Cañada Flintridge, CA

All the strength of their Internet is fine, they have too many times when the system is down and unavailable to the customer.

6 years ago

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Tuchette Torres-Lee Leesburg, GA

Great company. Secure services during storms. Reasonable prices. Great consistent connection for me since I work from home.

1 year ago

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Dee Leesburg, GA

The customer service reps are nice and the service is not bad. We have great internet speed and the package we have meets our family’s needs.

2 years ago

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Joshua Smith

Mediacom cable was the fastest internet service (download) I'd ever used. Unfortunately there were frequent outages that caused me to switch to AT&T fiber.

2 years ago

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Filipe Navesse Fairfield, IA

Feel like I am paying for a high speed internet at times but the speed we get at times is super slow

6 years ago

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Michael Ard Chicago, IL

Their speed is never quite what is advertised but when there is an issue, a service technician is available quickly.

1 year ago

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ben Iowa City, IA

Expensive with low data caps. Got the run around when I wanted to cancel service. Price for basic service is quite high in comparison.

6 years ago

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Colleen

I lose the internet fairly often, and it takes a lot of time to get it back up and running.

6 years ago

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Carol

Good service but pricey gets a little difficult to keep payments up to date

6 years ago

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Rachel Pletke Osseo, MN

We had this service for about 20 years. Service was consistent but the price went up every year.

2 years ago

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Federico Apache Junction, AZ

They’re service is horrible and the internet is awful as well. The only reason I’m still with them is because there’s no other option.

5 years ago

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Jo Cedar Rapids, IA

We often have no internet for periods of time in the evening.

4 years ago

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Jackie Moore

They go down too often. We have to reset modem quite frequently. Not a fan but few choices.

5 years ago

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Lynne

They are always there when I call. Very knowledgable.

6 years ago

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Darlene McHenry, IL

Internet goes in and out takes to long to get a technirion out to the property

6 years ago

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Diana Taylor Carl Junction, MO

Too many interruptions in service phone, internet and cable.

6 years ago

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Orlando weathington Columbus, GA

I haven't had any bad experiences so far customer service is excellent

2 years ago Edited December 6, 2022

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Tony's Babygirl Staton St Louis, MO

Doesn't have very good reception or channel lineups.

1 year ago

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Duaine Carlton

their service is not reliable and their price is not reasonable

6 years ago