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21 User Reviews

5.7

Overall Score

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Mediacom is an internet service provider that offers cable internet service, cable TV, and phone services. It is the fifth largest cable operator in the United States. 

Mediacom provides customers with download speeds up to 100 Mbps and security features. It also offers a 90-day money-back guarantee.

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Mediacom has the capacity to meet residential and business needs. Mediacom is available in 21 states across the Midwest and Southeast.

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The Good

  • High-Speed Internet
  • Security Features Included
  • 90-Day Money-Back Guarantee

High-Speed Internet

Mediacom offers some of the fastest high-speed broadband internet available. Most of its plans have download speeds as fast as 60 Mbps and upload speeds as fast as 5 Mbps, which is much faster than any DSL internet service. Here are Mediacom's internet packages:

  • Internet 60 — $39.99 per month, 60 Mbps
  • Internet 100 — $79.99 per month, 100 Mbps
  • Internet 200 — $99.99 per month, 200 Mbps
  • Internet 500 — $119.99 per month, 500 Mbps
  • Internet 1 Gig — $129.99 per month, 1,000 Mbps

Mediacom also has data caps that max out at 400 GB for Internet 60 and rise incrementally with each package.

Security Features Included

Included with the per month cost of Mediacom internet service are security and spam services by Internet Security Suite by Total Defense. These features ensure that customers are protected from malware and viruses.

Mediacom also has 24/7 customer support available.

90-Day Money-Back Guarantee

Mediacom also has a 90-day money-back guarantee. 30-day money-back guarantees are common among internet service providers, so 90 days gives customers more time to decide whether they like the service they receive.

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The Bad

  • Limited Availability
  • Additional Fees

Limited Availability

Mediacom is only available in 21 states: Alabama, Arizona, California, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Missouri, North Carolina, Ohio, South Dakota, Tennessee, and Wisconsin.

If you are not in one of Mediacom’s service areas, you’ll need to look for another provider. For more specific information on availability, check the company’s website.

Additional Fees

While Mediacom does not charge early termination fees, it does charge fees for installation, equipment (modem) rental, and activation. Customers should also pay attention to promotional rates and compare them to the regular monthly rates.

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The Bottom Line

Mediacom has reliable, quality, cable internet service. Its speeds are very fast. Mediacom also provides security features to its customers, which helps keep customers’ internet secure and devices virus-free.

Unfortunately, Mediacom is only available in 21 states. Additionally, it charges installation, activation, and equipment fees. These fees can make the up-front cost of internet high. If Mediacom is available in your area, it is a good choice. As with any internet service provider, be sure you understand the terms and conditions before signing up.

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Star Rating

3.4

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21 Reviews

Review Breakdown

5 grade

19%

4 grade

14%

3 grade

48%

2 grade

19%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ted Rock Island, IL

Medicom offers a wide variety of viewing packages. The cost seems a little high after the initial enrollment period/incentives expire. They are not very acceptable to negotiating with existing customers.

5 months ago

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Marissa Redwood Falls, MN

I am very happy with Mediacomm. We rarely have problems getting service, and our internet speed is great. My one complaint is they don't advertise their specials or deals very well, so every few months we give them a call and ask them, and quite a few times we've been able to save money that way. I'm not complaining about the saving money part, but I wish they were a little more transparent about their deals and savings.

1 year ago

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tony garrett Baker, FL

phone,internet,cable greaT SERVICE.........................................................................................

1 year ago

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Jass Tallahassee, FL

The WiFi stops working or goes slow too often and I have to frequently reset the modem. It seems like it connects to different devices at different times. Needs improvements.

1 year ago

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Kathryn G Patton

Very rarely have an issue with them always able to connect with customer service if I have an issue, easy.

3 years ago

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Edward Young Midland, GA

Consistent service, upload and download speeds were no where near what I paid for on any given month,professional customer support

1 year ago

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William Keebler Jr

Customer of Mediacom for eight years and have had very good service for all eight years.

1 year ago

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Chad W.

Service is good most of time. It may have occasional outages but does not effect much.can get pricey.

2 years ago

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John La Cañada Flintridge, CA

All the strength of their Internet is fine, they have too many times when the system is down and unavailable to the customer.

2 years ago

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Filipe Navesse Fairfield, IA

Feel like I am paying for a high speed internet at times but the speed we get at times is super slow

3 years ago

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ben Iowa City, IA

Expensive with low data caps. Got the run around when I wanted to cancel service. Price for basic service is quite high in comparison.

2 years ago

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Colleen

I lose the internet fairly often, and it takes a lot of time to get it back up and running.

2 years ago

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Carol

Good service but pricey gets a little difficult to keep payments up to date

3 years ago

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Federico Apache Junction, AZ

They’re service is horrible and the internet is awful as well. The only reason I’m still with them is because there’s no other option.

2 years ago

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Jo Cedar Rapids, IA

We often have no internet for periods of time in the evening.

1 year ago

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Jackie Moore

They go down too often. We have to reset modem quite frequently. Not a fan but few choices.

1 year ago

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Lynne

They are always there when I call. Very knowledgable.

3 years ago

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Darlene McHenry, IL

Internet goes in and out takes to long to get a technirion out to the property

3 years ago

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Diana Taylor Carl Junction, MO

Too many interruptions in service phone, internet and cable.

3 years ago

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Duaine Carlton

their service is not reliable and their price is not reasonable

3 years ago

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Anthony Mazzella Marion, IA

Price and customer service need improvement

1 year ago

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