EarthLink Internet Logo

EarthLink Internet

star star_half star_border star_border star_border


Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: September 27th, 2023

More than one million internet users have chosen EarthLink as their internet service provider. EarthLink offers internet and mobile service to residential customers and businesses across the contiguous United States.

Over the last two decades, EarthLink has consistently grown and improved its services. The company was purchased by Trive Capital in 2019. 


The Good

  • Variety of Network Types
  • Plan Options and Pricing
  • Additional Benefits

Variety of Network Types

EarthLink offers customers fiber internet and wireless home internet. These two options have their advantages and disadvantages, and your best option will depend on availability. The good news is the internet provider may offer more than one option for your area. If you're looking for cutting-edge, high-speed service, ask about fiber. If you're in a rural area where you can't seem to find much more than dial-up service, check out wireless home internet. Looking for something that is a compromise between speed and price? Consider EarthLink's broadband services.

Plan Options and Pricing

EarthLink Internet Experts work with customers to determine the right plan at the right price to create the right connection for customers.

  • Fiber Internet — starting at $59.95 per month, speeds up to 1 Gbps
  • Wireless Home Internet – starting at $59.95 per month, data up to 150 GB per month

The actual speeds may vary based on location, the number of connected devices, and systems used. Prices can also vary based on your location.

The Fiber Internet plan uses fiber-optic technology and has no data caps or credit checks. The starting monthly cost of this plan is $59.95. There are also additional fees:

  • Installation fee — $79.95
  • Modem fee — $12.95 per month

The Fiber Internet plan has a twelve-month contract and an early termination fee of up to $200.

The EarthLink Wireless Home Internet plan uses the same towers as your cell phone and has no annual fee. The starting monthly cost is $59.95.

  • One time setup fee — $79.95
  • Modem fee — $14.95 per month 

Additional Features

EarthLink ISP subscribers have access to several benefits as part of their high-speed internet service plan.

  • MyEarthLink Portal
  • My Account
  • Free Premium Email for Fiber Internet Customers
  • EarthLink Support 

With the MyEarthLink Portal, users can customize their internet browser homepage to stay up to date on the news, sports, social media networks, etc.

Every EarthLink user has access to their account to allow them to manage their internet billing online.

Fiber Internet customers can set up a premium email account with EarthLink which also comes with a mobile app for convenient use. It also includes virus and spam protection and the ability to use personalized email addresses.

Wireless Home Internet customers also have access to an account management portal and a mobile app for their phone.

EarthLink Support provides tech support to customers, as well as assistance with their account. EarthLink’s customer service team is available via chat or phone.


The Bad

  • Speed Variability
  • Plan Transparency
  • Limited High-Speed Range

Speed Variability

While the customers of EarthLink will be able to choose from a wide variety of different technologies, these options may not be capable of high speed. Every specific location has different speeds based on varying factors, the customer will have to check with customer service agents to get exact speeds for their area.

Upload speed varies by area as well. They are generally slower than the download speeds, but this is fairly standard for the industry. Interested customers should check with EarthLink to see what plans and what speeds are available in their area.

EarthLink's top speed of 1 Gig is fairly competitive for the industry, though there are other internet service providers with download speeds greater than 1000 Mbps.

Plan Transparency

Unless you contact EarthLink directly, it can be difficult to determine whether your location has access to certain plan and what price the plan will be. EarthLink could make information about its plans more easily accessible on its website.

Limited High-Speed Range

EarthLink can help customers in all 50 states because of its EarthLink Connections program with Viasat and HughesNet. The two satellite providers can get almost anyone internet access. 

Additionally, EarthLink is one of the largest DSL providers in the United States. You might have luck finding an EarthLink DSL plan in your area.

But EarthLink's fiber optic internet offerings are much more limited to a select few regions. Fiber internet is one of the fastest and most reliable connection types, so if you have the option to choose fiber, it's worth going for. It's unfortunate that EarthLink doesn't have a more widespread fiber network.


The Bottom Line

EarthLink is one of the most far-reaching internet service providers in the industry. The company is known for offering its customers friendly support and helping them to find the right speed at the right price. These technologies focus on fiber and wireless home internet. This is the reason that EarthLink can have such a large service area and provide coverage for most of the country.

Just keep in mind that EarthLink's internet speeds can vary by location, the number of connected devices, and systems used. If you don't see exactly what you're looking for then it might be time to start investigating other options.

EarthLink's internet services are at a reasonable price and have added bonus features such as free email addresses and extended hours for customer support via phone or chat. Be sure to investigate the availability in your area and the contract terms and conditions. Read our verified Earthlink reviews to see if this ISP is right for you.

Was this content helpful?
thumb_up Yes thumb_down No

Message from

EarthLink Internet

EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. We offer the right technology at the right price to create the right connection for customers.

We helped build the on-ramp to the information superhighway back in 1994, but a lot has changed since then. One thing that hasn’t? Our commitment to bringing the best possible internet service to our customers. Whether you need a basic plan to stay connected, or you’re looking for speeds up to 1 Gig with tools to keep your data and your family safer, we’ve got you covered.

keyboard_arrow_up keyboard_arrow_down

Star Rating


star star_half star_border star_border star_border

176 Reviews

Review Breakdown

5 grade


4 grade


3 grade


2 grade


1 grade


Sentiment Criteria


star star_half star_border star_border star_border


star star star_border star_border star_border


star star star_border star_border star_border


star star_half star_border star_border star_border

Filter by:


Sort by:


Review Source

star star star star star_border

Rosann Stanko Logan, UT

We stayed with EarthLink until it was taken over by another company in our area. Otherwise we were pleased with the product and service.

4 years ago


Review Source

star star star star star_border

Don Boren American Fork, UT

The service was very basic. The speed of the connection was a bit slow. We never had a problem with their customer service.

3 years ago


Review Source

star star star star star_border

Janice Genes Hurricane, UT

It was ok to have EarthLink as an internet service. But when Verizon gave me service through them for free and stoped paying EarthLink and switched!

3 years ago

star star star star star_border

Stephanie Schulz Portland, OR

I had written a review previously about having the rug out pulled out from under me, my iso service cancelled out of the blue,,well, I got a call from danage contrrolle ;) and he apologized and explained that my name was culled from the cull list so I wasn't notified, by mistake, and in return, he is giving me a years worth of free email svc which they still are providing,,about $100 freeby,,I accepted apology and said thanks,, The call I made befor to Customer Serice also said they'd be remembering me for previous month of non- service. All good.

1 year ago Edited February 7, 2022

EarthLink Internet Logo

Reply from EarthLink Internet

We're very sorry for the trouble you experienced with your service. We understand that spotty internet is frustrating and inconvenient, so let’s see what we else can do to help. Please give our Executive Relations team a call – they’ll be happy to take a look. We sent you their contact info in a direct message. If there’s anything else we can help with, please let us know at 888-327-8454.

Feb. 4th, 2022