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Consolidated Communications

Is This Your Business?
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16 User Reviews

3.3

Overall Score

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LAST UPDATED: May 28th, 2022

As one of the nation's leading broadband and business communications providers, Consolidated Communications offers its services to consumers, businesses, and wireless and wireline carriers across metro and rural communities.

Consolidated Communications provides high-speed internet, data, phone, security, managed services, cloud services, and wholesale carrier solutions.

The company has over 125 years of experience in the industry and currently has 37,000 fiber route miles that span across 23 states — making Consolidated Communications the ninth largest fiber provider in the country.

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Star Rating

2.3

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16 Reviews

Review Breakdown

5 grade

6%

4 grade

19%

3 grade

13%

2 grade

19%

1 grade

44%

Sentiment Criteria

Value

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Quality

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Service

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Logan Asher Tipp City, OH

They sold my account to another company without properly informing me. Service tech had no idea and just kept telling me to check back online in a few hours if I still couldn’t view my bill. Didn’t get a paper bill from the new company or anything. Would have missed the bill if I didn’t track down the number from the incompetent techs higher up. Poor service as well as customer service

1 month ago

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Paul Gili Rindge, NH

DSL intermittently drops out and needs modem reset at least once a day. Service tech was helpful in finding and fixing a physical connection issue. Telephone help line was ok but would be hard to follow if you don't know how to log into and navigate modem parameter editor. Download speed goes down to 5 Mbit/S during peak hours. Such is life in the low speed internet boonies of NH where you're at the mercy of a single provider.

1 year ago

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JPR Windham, NH

Internet works well just added phone service recently no problem so far the only quarrel I have is when you request service the service technician never calls ahead and the window time frame is 8 a.m. to 5 p.m.

3 years ago

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G Ara Conroe, TX

since we signed up with consolidated communication it has been a problem- Avoid this company if you can, Their pricing is terrible, customer service is terrible, repair request takes one week for technician to come out to fix the internet and it goes down within few days again, for first month of service we were out of service for half of the month

2 years ago

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Dorothy Nicollet, MN

Since my old Cable Company was bought out by Consolidated, I’ve had nothing but problems. You can’t reach tech support because of the long wait time. I’m thinking they planned the long wait so you hang up. Nothing in my house works as advertised. How is it I had great service with the previous company and after buy out, I’m getting bad service?

2 years ago

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Sonya L Wells Roseville, CA

Since having this service, our family has had nothing but negative issues. The list of problems includes poor reception including constant messages of "poor internet connection", bill more than doubled with no explanation or increase in services, when requested to lower to internet only, bill remained at high rate for months, and foreign accented customer service too difficult to understand on a regular basis.

2 years ago

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Jim Paola, KS

Rude customer service that never knows what they are talking about. Technicians that never show up. Internet that is slow if it works at all. Random charges on bill. The absolute worst isp. Avoid, avoid, avoid.

2 years ago

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J. Zachary Pike Newport, NH

Doubled my bill with no notice. Their customer service is understaffed, poorly trained and/or incompetent. Garbage company. Rebranding from Fairpoint was lipstick on a pig.

4 weeks ago

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Tina Creevey Gibsonia, PA

Other than some issues with stalling service on occasion I have no issues with my service.

4 years ago

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Sandra

I've had the worse problems 9 months out of 12. In addition their equipment looks like its could be used from the 1980s.

2 years ago

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Paul M

internet speed is inconsistent - and need to restart modem a couple of times a week

4 years ago

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Barbara Conroe, TX

Works well. Doesn't have much down time.

4 years ago

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Linda Benton Wells, TX

consistent....occasional weather related outages

2 years ago

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Peggy

Internet is unreliable . I have to reboot it several times per day as it freezes

2 years ago

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Jones House Publishing Houston, TX

Not very good service. Wi-Fi always giving trouble.

4 years ago

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Doreen Manning

Internet speed is so slow it's like dial-up use to be

2 years ago