Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Laura S

easy, understandable, not a lot of fuss. would have preferred only 1-week aligners

5 years ago

Reply from SmileDirectClub

Laura, thank you for taking the time to leave us this review.

Jul. 22nd, 2020

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Verified Customer

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Billy

Wasn't told beforehand that I would always have to wear a retainer forever (at night) after the initial 7 months

5 years ago

Reply from SmileDirectClub

Billy, thank you for the feedback. It is advised to wear the retainers after completing your Smile Plan to retain your smile. If you have any questions or concerns in regards to wearing the retainers, please reach out to me directly at reviews@smiledirectclub.com and I would be happy to further assist. Best, Fiona

Jul. 23rd, 2020

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Verified Customer

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Haley Demand

So easy and works great. Its a great alternative for braces and half the cost. Easy instructions

5 years ago

Reply from SmileDirectClub

Haley, thank you for your kind words and this wonderful review!

Jul. 22nd, 2020

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Verified Customer

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Julia Pitlyk

Very clearly guided me through the experience, deliveries and updates were always on time

5 years ago

Reply from SmileDirectClub

Julia, thank you for your kind words and this wonderful review!

Jul. 24th, 2020

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Verified Customer

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Stefanie Moore

It was a 4 because the treatment was quick and easy, but I didnâ€šÃ„Ã´t get the results I was supposed to.

5 years ago

Reply from SmileDirectClub

Stefanie, thank you for taking the time to leave us this feedback. However, we are concerned to hear that you did not achieve your smile goal. Most of our customers are eligible for a re-evaluation. And we absolutely want to get you the smile you deserve. I would love to assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 23rd, 2020

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Verified Customer

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Ebuka Obiakor

It was good. Most importantly, I got a smile that makes me feel better. Before I rated my smile a 3, now it's an 8

5 years ago

Reply from SmileDirectClub

Ebuka, your wonderful feedback and rating mean a lot to us. Thank you so much for sharing.

Jul. 24th, 2020

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Verified Customer

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Lucy Dang Memphis, TN

Responsive and resolved my issue quickly. I am satisfied with my customer service experience.

5 years ago

Reply from SmileDirectClub

This is what we like to hear! Thank you so much, Lucy.

Jun. 16th, 2020

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Verified Customer

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Julia Rutherford Hammond, IN

A great experience, and I love my new smile. However I would like to further adjust my new smile...

5 years ago

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Verified Customer

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Patrice Brown

I chose 3 because I finished the plan but I had an issue with my bottom teeth so I’m going to have to get new aligners and start over.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Patrice, thank you so much for taking the time to leave us a review. We are sorry to hear that you did not achieve your desired results with the first set of aligners. However, we look forward to getting you the smile you deserve through a re-evaluation. Please feel free to give us a call at 800-848-7566 if you have any questions or concerns along the way.

Jun. 16th, 2020

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Verified Customer

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Tom Kushner

So easy. Great followup service. My smile looks awesome and now I’ll keep it!

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

This review makes us smile. Thank you, Tom!

Jun. 16th, 2020

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Verified Customer

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Tiffany Godfrey Beverly, NJ

Very easy to manage. Saw results very quickly. And I am extremely happy with my results.

5 years ago

Reply from SmileDirectClub

Tiffany, we’re thrilled to hear it!

Jun. 16th, 2020

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Verified Customer

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Joe Grimes Trafford, PA

very simple and very polite, efficient. not the highest quality though. my smile is not what i was promised

5 years ago

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Verified Customer

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Chelsie Mocksville, NC

My smile it so much more straight and the gap between my teeth is completely gone

5 years ago

Reply from SmileDirectClub

Chelsie, we’re thrilled to hear it!

Jun. 16th, 2020

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Verified Customer

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Billy Newman

Easy to follow steps. Good follow up to remind you when it’s time to change out.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback, Billy.

Jun. 16th, 2020

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Verified Customer

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Oziel Barajas Bell, CA

The system is very easy to use. The staff was very pleasant and the cost was very affordable.

5 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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Verified Customer

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Grant Motshagen Springfield, OR

The system itself works decently. The service I would say is sub-par but with the pandemic going on it could be out of context.

5 years ago

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Verified Customer

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William J Whitehead Spokane, WA

Easy, simple and fast results that will make you keep on smiling for years to come.

5 years ago

Reply from SmileDirectClub

Thanks for leaving us a review! We’re so happy to hear this, William.

Jun. 11th, 2020

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Verified Customer

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Sarah Throneburg Saratoga Springs, NY

It was fast and easy! My husband had a gap and by the end of his treatment his teeth were perfect!

5 years ago

Reply from SmileDirectClub

Thank you for this glowing review, Sarah!

Jun. 11th, 2020

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Verified Customer

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Larry Abron Arlington, VA

The Timing Mostly. My teeth were corrected in 6 months. Also their customer service was very good

5 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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Verified Customer

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Simone Johnson Newport News, VA

Helped close my gap. I had a pretty wide gap prior to using Smile Direct, now it's nonexistent!

5 years ago

Reply from SmileDirectClub

Simone, we’re thrilled to hear it!

Jun. 11th, 2020

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Verified Customer

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Dale Dallas, NC

Very thorough from beginning to end. The kit was amazing. Everything down to the week and spelled out.

5 years ago

Reply from SmileDirectClub

This review makes us smile. Thank you, Dale!

Jun. 11th, 2020

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Verified Customer

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Sharon Union Grove, AL

Thank you so much for taking time to help. Sorry it didn’t work out but I appreciate your time and honesty

5 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave a review, Sharon.

Jun. 11th, 2020

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Verified Customer

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Hope Till Powell, TN

I absolutely love the company, the process and quality of product but the refer a friend program needs to be improved

5 years ago

Reply from SmileDirectClub

We love your enthusiasm, Hope. Thanks so much!

Jun. 11th, 2020

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Verified Customer

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Devorah Schlossberg Cleveland, OH

My smile looks fantastic, but some of the aligners were very painful as they cut into my gums

5 years ago

Reply from SmileDirectClub

Thanks for leaving us a review! We appreciate your feedback, Devorah .

Jun. 11th, 2020

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Verified Customer

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Diane Cox Brownsburg, IN

They did exactly what i wanted. My teeth were straighten without anyone knowing i was wearing them

5 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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Verified Customer

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S Harris Chicago, IL

They were very nice & understanding. Customer service was very informative and knowledgeable.

5 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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Verified Customer

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jan Las Vegas, NV

it took seven months and I got pretty good results, even though some months my teeth really hurt

5 years ago

Reply from SmileDirectClub

Jan, we're delighted to see this!

Jun. 2nd, 2020

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Verified Customer

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Jasmin Rodriguez Colorado Springs, CO

I didn’t get the smile I was expected to get , still have somewhat of a gap between my front teeth

5 years ago

Reply from SmileDirectClub

We appreciate the feedback, Jasmin. We're always here to help if customers have any concerns with their results! Feel free to give us a call at (800)-848-7566 if we can help.

Jun. 2nd, 2020

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Verified Customer

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Sally Lagman South San Francisco, CA

I found the whole process from start to finish to be quite good. Seamess, and with good results.

5 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you, Sally!

Jun. 2nd, 2020

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Verified Customer

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shanon Anaheim, CA

i love my smile experience was great, had braces before but this was less painful

5 years ago

Reply from SmileDirectClub

Thanks for making us smile, Shanon!

Jun. 2nd, 2020

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Verified Customer

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Jose Ayala Santa Ana, CA

I rate them this way because I like the way my teeth are turning out and it was very easy.

5 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Jun. 2nd, 2020

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Verified Customer

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Maria Temecula, CA

Fixed my teeth in a very short period of time. A program that is so easy to follow.

5 years ago

Reply from SmileDirectClub

Maria, we love seeing this!

Jun. 2nd, 2020

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Sherry Colorado Springs, CO

I had a great experience my teeth are back to the way I like them in 4 short months

5 years ago

Reply from SmileDirectClub

Sherry, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jun. 2nd, 2020

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Verified Customer

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Charles Chesterland, OH

Ease of use. Good communication, Doctor check in and no appointments needed after initial visit

5 years ago

Reply from SmileDirectClub

Charles, thank you so much for the wonderful feedback!

Jun. 2nd, 2020

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Verified Customer

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Nanette Minneapolis, MN

It was easy, straight forward my teeth are straightened and I don't have to think about it.

5 years ago

Reply from SmileDirectClub

We're thrilled to read such an amazing review!

Jun. 2nd, 2020

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Verified Customer

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Mallory Ferguson Minneapolis, MN

Amazing customer service. This service has given me more confidence in myself and my smile.

5 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 2nd, 2020

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Verified Customer

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Cecile Hempstead, NY

My treatment worked ! My teeth were crowded and now they are spaced evenly and straight .

5 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Cecile.

Jun. 2nd, 2020

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Verified Customer

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Nadine Oleksy Algonquin, IL

Exceptional customer service. Fairly good response time. Great timeframe to complete alignment.

5 years ago

Reply from SmileDirectClub

We truly appreciate the feedback, Nadine!

Jun. 2nd, 2020

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Verified Customer

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Sheila Burgos Waldorf, MD

My teeth are now straight and better then before. I can smile all day and not get tired at smiling.

5 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Sheila!

Jun. 2nd, 2020

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Verified Customer

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Kristi weisbrodt Wichita, KS

Teeth we are not perfect like you’d get with braces but that’s expected excellent customer service!

5 years ago

Reply from SmileDirectClub

Thanks so much for the review, Kristi!

Jun. 2nd, 2020

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Verified Customer

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Julie Mazzarese Flemington, NJ

I am very pleased with my results. Excellent in keeping you informed of when to change.

5 years ago

Reply from SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Jun. 2nd, 2020

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V Mueller Ridgefield, CT

It has been a good experience for me. I followed the instructions and I'm happy with the results.

5 years ago

Reply from SmileDirectClub

Thank you so much for your positive comments about SmileDirectClub!

Jun. 2nd, 2020

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Verified Customer

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Dana Clawson Abilene, TX

Knowledgeable, helpful people. Amazing results! Lip balm is wonderful. ople. Amazing tesults6!

5 years ago

Reply from SmileDirectClub

Dana, thank you so much for the positive review!

Jun. 2nd, 2020

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Maria Santiago Memphis, TN

Experience was good but my teeth isn’t really fixing since then. I just got my retainers and one of my teeth are still crooked.

5 years ago

Reply from SmileDirectClub

We appreciate you leaving us a review, Maria. If a customer isn't satisfied with their results, they may be eligible for additional aligners at no cost to them. Please give us a call at (800)-848-7566 so we can assist further. Best, Madison

Jun. 2nd, 2020

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Verified Customer

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Takyra

This is a great company and great customer service and had positive outcomes with my new smile.

5 years ago

Reply from SmileDirectClub

We're delighted to read this. Thank you, Takyra!

Apr. 21st, 2020

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Kelly Fradette

I have rated them a 4 only because they have not responded to emails. On hold when calling and no one picks up

5 years ago

Reply from SmileDirectClub

Thanks for leaving us this feedback, Kelly! Due to the pandemic, some of our support wait times are a little longer than usual. We always want to help our customers as quickly as possible and are working as hard as possible to assist every customer with their concerns.

Apr. 21st, 2020

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Joseph Cygan

5 stars for the process but a -1 for the few aligners that dug into my back gums and made them bleed.

5 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Joseph! If customers ever have any issues, our customer care and dental teams are available 24/7 to assist and can be contacted at (800)-848-7566.

Apr. 7th, 2020

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John C Tomaka

Much better than braces. Clear aligners work like a champ, and you can take them out if you want.

5 years ago

Reply from SmileDirectClub

That's what we like to hear. Thank you, John!

Apr. 7th, 2020

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Jaspreet Kaur

It was the fastest way to improve my smile and in half a cost of money than braces.

5 years ago

Reply from SmileDirectClub

Thanks so much for the feedback, Jaspreet!

Apr. 7th, 2020

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Melani Las Vegas, NV

I am so pleased with my results. The process was so convenient and the Team was amazing.

5 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Melani!

Apr. 7th, 2020