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NewSmile

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5.3

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Author: Kaitlyn Short

LAST UPDATED: November 28th, 2025

Based in Canada with an office in the United States, NewSmile is an invisible braces provider that corrects patients’ smiles through clear, plastic teeth aligners as an alternative to traditional braces. Invisible braces are an affordable, low hassle, less noticeable alternative to metal braces as an orthodontic treatment . NewSmile offers both an upfront cost and a monthly payment plan. All treatments also come with premium whitening foam for a complete smile makeover. The NewSmile aligner treatment is completed at home without any appointments with an orthodontist, though the entire process is supervised by orthodontists and dentists remotely. Treatments are available in Canada, the United States, and Hong Kong. 

Patients can use HSA and FSA to cover the cost of the treatment in the form of reimbursements. Patients will have to check their policy to see if cosmetic dentistry or beauty and health are covered in their plan. If so, NewSmile can provide a detailed receipt that can be sent to the insurance company with a claim.

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The Good

  • Average Treatment Time
  • Impression Specialists
  • Risk-Free Impression Kit
  • Low Upfront Cost
  • Free Set of Retainers
  • Smile Guarantee

Average Treatment Time

NewSmile’s average treatment time is 4–6 months. Though some treatments may take shorter and some may take up to a year, the average time is about on par with other invisible aligner companies. This average treatment time isn’t the shortest, but it’s on the average to quicker side in the industry.

As with other types of dental treatment, each case is individual and largely depends on how well the patient wears their NewSmile aligners. It’s recommended to wear the clear aligners at least 22 hours a day and only take them out for eating and drinking beverages other than water. Doing this will give the quickest treatment time possible. Additionally, patients should brush their teeth before putting their aligners back in to keep them clean and aid in overall dental health.

NewSmile also offers Night Aligners which, if worn for 10 continuous hours at night, average an 8-10 month treatment time.

Impression Specialists

Many customers complain that the impression kits used to create initial impressions of a patient’s teeth are difficult to use. NewSmile has patients schedule a video call with an impression specialist when they use the impression kit to help patients and make sure they’re using the kit correctly. 

The impression kit consists of putty, two trays, and a smile stretcher. Patients need to mix up the putty and put it into the trays evenly to ensure a good impression. Using the smile stretcher can feel awkward, but shouldn’t be painful. Having a video call with a specialist can help make sure all steps required are done properly and that the impressions are precise.

Risk-Free Impression Kit

NewSmile offers a risk free impression kit, meaning that anyone can try the impression kit and will get a full refund if they’re not a good candidate for a NewSmile treatment. Invisible braces can treat mild to moderate crowding or spacing as well as many different types of bite issues. 

NewSmile offers a smile assessment on its website to also help customers determine if they’re a good fit for an invisible braces treatment. The assessment asks about a person’s teeth and bite, and asks for a photo of their teeth clenched together. Sending this assessment in can help customers determine if they should go forward with treatment or not. If still unsure, starting with the impression kit doesn’t hurt. 

Many people can qualify for NewSmile’s clear aligner treatment. People with dental implants or missing teeth can also qualify. When talking with the impression specialist, customers should mention where their implant is or which tooth is missing. Customers will also have to remove any permanent retainers and discuss any dental bonding with their impression specialist.

Low Upfront Cost

For customers who want to pay the lowest price, the upfront cost is the way to go. The only downfall is that it has to be paid all at once. The upfront cost $1,195, which is one of the lowest upfront costs in the industry.  The entire cost includes an impression kit, treatment preview, all plastic aligners, a set of retainers, and whitening foam. NewSmile also offers periodic discounts on its website if customers share their email address.

If the upfront cost doesn’t work with a customer’s budget, NewSmile also offers a low monthly price of $84 paid with no interest over 12  months with a $295 deposit. This monthly payment is around the average monthly payment in the invisible braces industry, but most companies have contracts of 24 months instead of 12 months with NewSmile. The total cost with this method is $1,295, which is also one of the lowest costs in the industry.

Free Set of Retainers

After finishing the last set of invisible aligners, NewSmile provides a free set of retainers. These retainers are to be worn every night in order to prevent teeth from moving back to where they were. Many companies charge extra for a retainer after treatment, so having a set included in the overall low cost is a great benefit.

Smile Guarantee

In addition to a free set of retainers, NewSmile will also send additional aligners if customers aren't happy with their new smile. At the beginning of every treatment, customers will receive a preview of what their smile will look like after treatment. If a patient finds that their smile doesn't look like what their preview showed it would, NewSmile will work with them to fix it. As long as a patient followed their treatment instructions and wore the aligners correctly, NewSmile will send additional aligners at no cost to help each customer attain a beautiful smile.

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The Bad

  • Down Payment Required

Down Payment Required

NewSmile's low monthly cost of $84 paid over 12 months is one of the lowest in the industry. Unfortunately customers can't have that price unless they pay a $295 deposit. Other invisible braces companies have lower deposit prices, but it's also important to note that NewSmile's monthly payment is extremely cheap in comparison to those same companies. 

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The Bottom Line

NewSmile offers one of the least expensive invisible braces treatments in the industry. The monthly cost is extremely inexpensive, though customers do have to pay a relatively high down payment price in order to get the monthly payment option. The company’s average treatment time is around the standard for the industry, but NewSmile also offers a set of retainers for free after a customer completes the treatment plan, which is a great value. 

The company also has a video call system with impression specialists that can help potential customers correctly complete their impression kits. Customers can also contact the company if their new smile doesn't match their preview and they can receive additional aligners at no cost to attain their perfect smile. In the end, if you’re looking for straighter teeth, NewSmile seems like it could be a good fit for you.

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Star Rating

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4.0

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251 Reviews

Review Breakdown

5 grade

60%

4 grade

12%

3 grade

7%

2 grade

6%

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Cally Hartford, WI

New Smile is pretty high quality. It is really easy. You change them every two weeks. You barely realize you are wearing them. None of mine have broken or gotten damaged at all. If I have any questions or concerns, they are really quick to reply to me with an answer.

4 years ago

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Reply from NewSmile

Hello Cally! We are so glad to hear that you are happy with your experience with us. We really appreciate you taking the time to leave a review. Feel free to email us if you have any questions. Keep Smiling!

Aug. 27th, 2021

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Emiline Peterborough, ON

I used New Smile Life aligners last year for 10 months and now just use retainers to maintain, and I am very pleased with my results. I like that they are an affordable Canadian company and their customer service has exceeded my expectations throughout the entire process.

4 years ago Edited January 10, 2024

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Reply from NewSmile

We are always happy to assist! Thank you so much for taking the time to leave a review. We really appreciate it. :)

May. 26th, 2021

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Stephanie

The person that helped me was wonderful. She was very helpful. I have had a very positive experience working with them. I have noticed an improvement and I am really excited to see the results. I am happy with the quality. I hope they keep up the good, customizable work.

4 years ago

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Reply from NewSmile

We are so happy to hear about your experience with us, Stephanie! We truly appreciate it. We are glad to be a part of your NewSmile Journey! :)

May. 27th, 2021

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Ashlee Saint Louis, MO

Pretty good quality. It is similar to my friend who is using other aligners. It is much easier braces. It better for my mouth. There was a problem with shipping so I am about three weeks behind schedule.

4 years ago

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Reply from NewSmile

Hello Ashlee! We are so glad that you are happy with the aligners. We would also like to apologize for the delays. Our goal is to send your package as soon as possible. Please feel free to email us if you have any questions.

Aug. 27th, 2021

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Crystal Riverside, CA

The price and customer service is amazing. As soon as I call or email, I get a live rep within an hour to help me understand my questions. I am paying way less than braces. Everything is perfect.

4 years ago

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Reply from NewSmile

Hello Crystal! We are so glad to hear that you are happy with your experience with us. Thank you so much for leaving a review. We are so happy to be on this journey with you!

Aug. 27th, 2021

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Sharon

Everything I’ve used them for so far has worked well, especially the whitening foam. It has all gone according to schedule and when I reach out to them, they are quick to respond.

4 years ago

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Reply from NewSmile

We are so happy to hear about your experience with us! Thank you so much for sharing it. We are always happy to assist. We are so glad to be a part of your NewSmile Journey. :)

May. 26th, 2021

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Jaime Miranda

So happy with my experience with NewSmile! My dentist had been suggesting I try Invisalign for a few years. He was noticing I was getting a little too much crowding in my front lower teeth. After finally getting a consultation I decided it was FAR too expensive, too long of a commitment and just not the right time for me. That's when I decided to consider at home care. NewSmile ended up being the perfect fit! Pun Intended. I am now on my last tray and could not be happier with the results. My dentist ALSO agrees. My technician never heard of this brand but was very impressed with the results. Understandably, I felt the process of getting started to be a bit tedious. I made the decision to order the mold kit in early December. I needed to be sent a second kit with large trays and extra puddy. Finally after a little work I received and started my treatment on March 20th. If the extra work you may have to put in to get started is going to be too much to deal with this service may not be for you. However! It was absolutely worth the wait for a fraction of the cost and time commitment. As long as you have solid track record with your dentist and have a regular relationship with them I would absolutely recommend!

1 year ago

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Sweeta Yasar Calgary, AB

Hi guys, I would like to share my experience with you all! Last year I decided to go ahead Smile Lover (which is now NEW SMILE) they sent me the impression kit later on I received my treatment plan for the 1st couple of months everything went smooth and no issues then I started noticing that the aligners didn’t fit properly. 1 year and 2 month in to this treatment I didn’t achieve my goal (keep in mind that I was given wrong info from one of their former employee who’s no longer there plus I was not wearing my aligners long enough to see results plus my case is a bit more sever ) long story short I contacted New Smile kind of being skeptical that they won’t help because I’m well passed 1 year time line. I was totally wrong and I’m so so glad I took the initiative to contact them, believe it or not with 24 hours not only I received a response but they are also willing to help me out refinements 😊 The rep who contacted me was professional, knowledgeable, and very easy to understand. She explained everything in details also educated me on what may have caused the issues in the first place. I will receive my next course treatments shortly I’m super happy 😃 and will definitely recommend them to family and friends!!! I would give them 5+ start!

4 years ago

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Reply from NewSmile

Thank you so much for sharing your experience! We truly appreciate it. Please feel free to reach out any time. We are so happy to be a part of your NewSmile Journey! Keep Smiling. :)

May. 10th, 2021

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Stephen F.

I started using New Smile last year. It took me about 7 months to fix my crooked tooth. So, I started doing my research online, found some companies offering the same service, so I decided to go with New Smile primarily for the price, but only price itself does not count, right? So I started digging deeper, reading reviews, watching videos, and then I was convinced they're good. Their customer service is very helpful. So my experience was really good, I'll upload before and after photos, I'm really satisfied, and definitely will recommend them to my friends and family.

1 year ago

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Reply from NewSmile

Thank you, Stephen! We're dedicated to making every customer's experience exceptional, and we are delighted to know we hit the mark for you. Your detailed research and trust in our service mean a lot to us. We can't wait to see your before and after photos! If you ever need further assistance, don't hesitate to reach out. We're honoured to be part of your NewSmile™️ glow-up!

Feb. 27th, 2024

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Jordan Sparks Grande Prairie, AB

Thanks to New Smile I was able to straighten my teeth from home during the Pandemic without any appointments to the Dentist or Orthodontist, and now I can smile with confidence and feel at ease being on camera, heading to my next audition or literally anywhere where I used to hide my teeth out of insecurity. Thank you, NewSmile, for giving me my confidence back!

4 years ago

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Reply from NewSmile

Hello Jordan! We are so delighted to hear about your experience with us. We are so happy to be with you on your NewSmile Journey and to hear that you have your confidence back. Please let us know if you have any questions. Keep Smiling!

Jun. 22nd, 2021

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Ally Calgary, AB

Was sceptical as it is a smaller company but it was a good price and I have been wanting to straighten my teeth for a long time. I got my teeth impression kit quickly, sent them back and got my aligners a few months later. I just started my first set. So far so good. Definitely some discomfort for the first couple days but overall a good company. The box had some whitening, instructions, a case for my aligners and a retainer for when I’m finished. Very happy so far!!

4 years ago

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Reply from NewSmile

Hello Ally! We are so happy to hear about your experience and thank you so much for sharing it. We truly appreciate it and we are glad to be a part of your New Smile Journey! Keep smiling! Just message us if you have any questions. :)

Feb. 16th, 2021

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Kim Paquette Sept-Iles, QC

Trish was friendly and ponctual. We took a little bit more than a hour to complete the print process but I did not feel any pressure at all even if it was a little bit longer than the time allowed ( my fault) I'm french Canadian and a little rusty in english, but Trish did not look bothered about me asking to repeat many time. Thank you. It was a pleasure meeting you.

4 years ago

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Reply from NewSmile

We really appreciate you sharing your experience and we are glad that you have a wonderful experience. It is our pleasure to help and put a smile on your face. Thank you so much! Just reach out anytime if you have any questions. :)

Jan. 28th, 2021

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Amanda Bee Toronto, ON

My experience so far with New Smile has been nothing short of amazing. From answering all of my questions to ensure I was comfortable, to fast shipping of my impression kit, assistance with finding the most ideal time for my impression appointment, and having live one on one assistance to make my impressions. Trish was very patient and made the process fun. I felt assured I got the best impressions. Cant wait for my aligners. Thanks New Smile!

4 years ago

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Reply from NewSmile

We really appreciate you sharing your experience. Thank you so much for your feedback! :)

Jan. 15th, 2021

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Amyblogs Sarnia, ON

The Impression kit process has been wonderful so far! A little bump in the road, but nothing is needed but a little patience. Trish makes you eellike you are not a lone while doing your impressions and walks you through everything you need to do. Its like she is with you in the room! My first impressions did not take, so I am now waiting for a new shipment of putty to continue. Hoping for a quick shipment across the country :)

4 years ago

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Reply from NewSmile

Thank you so much for this feedback. We really appreciate it. :)

Jan. 15th, 2021

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Tammy Helbing Rome, GA

Super easy process from beginning to end. Super great customer support. I had researched several companies before selecting New Smile. I am very happy with the results. I am an older customer who had worn braces in high school. Over the years my teeth had become crowded and crooked. I wanted them straight again. I attained my goal by using New Smile. I wore "all day" upper and lower aligners (a total of 15 sets of aligners plus a retainer set). The plan said to wear the aligners for 22 hours a day. There were some days when I wore them for 20-21 hours and it didn't seem to affect my progress. I wore the aligners about seven months, changing the trays every two weeks. I love how my teeth look. I am more confident and love smiling! I am so happy I did this.

2 years ago

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Reply from NewSmile

Hello Tammy! We are so happy to hear about your experience with us. Thank you so much for sharing. Please don't hesitate to reach out to us if you have any questions!

Mar. 21st, 2023

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Daniella Mayoral North Richland Hills, TX

NewSmile has given me back my confidence when it comes to my smile. I had some crowding issues on my bottom teeth and crooked teeth on my top teeth as you can see in my before picture but now they are straight. I used to hate smiling in pictures because of it but now I find myself smiling all the time, I love it! The process was super easy and the treatment was affordable in comparison to other options such as braces and other aligner brands. The treatment itself is pretty straightforward and fast (if I remember correctly it took me less than a year to finish my treatment). I also found that it wasn't as painful as I initially thought it'd be. Most people couldn't even tell I was wearing aligners most of the time as well. Also I have to say the customer service is great from guiding me through the molding process, following up with me throughout my treatment, and always responding to my questions in a timely manner. Overall great experience and I would highly recommend to anyone considering straightening aligners!

2 years ago

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Reply from NewSmile

Hello Daniella! Thank you so much for sharing your experience with us. We are so happy to hear about it. Please never hesitate to reach out to us if you have any questions. We are always happy to help!

Feb. 1st, 2023

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Nicole Gilbertsville, PA

As far as I can tell it is high quality. It has been a very positive experience. I am happy with it. They are very helpful.

4 years ago

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Reply from NewSmile

Hello Nicole! We are so happy to hear about your experience with us. We are so glad to be with you on your NewSmile Journey! Feel free to email us if you have any questions.

Aug. 27th, 2021

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Delaney

Quality is great every time. It has been very consistent. Overall I’ve really enjoyed my experience with them. It is very quick and efficient.

4 years ago

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Reply from NewSmile

We really appreciate you sharing your experience with us! Thank you. Please feel free to reach out if you have any questions. :)

May. 26th, 2021

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Lauralie Beaulieu

It can be scary to make such a purchase on the internet, but you are very proffesional and available to answer our questions. Thank you.

4 years ago

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Reply from NewSmile

Hi Lauralie! Thank you for trusting us! Our goal is to ALWAYS provide the best customer service possible and you deserve that. We are always one click away, let us know if you need help!

May. 21st, 2021

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Zeydamedia Vancouver, BC

An incredible experience from start to finish!!! Im in love with my smile! I got my aligners fairly quickly and noticed improvements just after my third tray! I’m happy to say the smile that I’ve wanted for a long time is finally here!

2 years ago Edited March 24, 2023

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Reply from NewSmile

Hello Zeydamedia! We are so happy to hear about your experience with us. We really appreciate you sharing it. Please don't hesitate to reach out to us if you have any questions. We are always happy to help!

Mar. 24th, 2023

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Nola Z. Vancouver, BC

So far so good with my treatment! I've on my second aligner, and the team has been super helpful. I chose NewSmile because of their YouTube reviews and can see how taking impressions can be frustrating, but overall, they provide the best value after doing my research.

2 years ago

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Reply from NewSmile

Hello Nola! We really appreciate you sharing your experience with us. Thank you so much. Please don't hesitate to email us if you have any questions. We are always happy to assist!

Feb. 14th, 2023

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Rachel Abbotsford, BC

Cloue was so nice, polite and helpful! We practiced several times until I was confident and comfortable to do the impressions. She took the time to explain everything very clearly and didn't rush me at all. I'm very happy with my experience! Thank you Cloue!

4 years ago

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Reply from NewSmile

Hello Rachel! We are so glad to hear that you are happy with your Impression Session experience. Thank you so much for sharing. We really appreciate it. Please don't hesitate to email us if you have any questions. We are always happy to assist!

Nov. 26th, 2021

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Stephen Kitchener, ON

My experience with NewSmile has been entirely positive. Their customer service team is outstanding - providing fast, friendly and efficient service. They are knowledgeable and put their clients first. With competitive pricing and treatment plans that work, I would recommend NewSmile to anyone. You will not be disappointed!

4 years ago

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Reply from NewSmile

Hello Stephen! We are so glad to hear that you are happy with your experience with us. Thank you so much for sharing. We really appreciate it. Please email us if you have any questions. We are always happy to assist!

Nov. 19th, 2021

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J R Queens, NY

Its been great. Staff is very friendly and patient. Very accommodating and helpful in terms of ordering new trays and putty. I appreciate the practice time. The process itself is a little challenging as I have a tendency to gag, but its doable.

4 years ago

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Reply from NewSmile

Hello J R! Thank you so much for leaving a review and sharing your experience. We are so glad to hear that you are happy with your experience with us. We are always happy to assist. Please free to reach out if you have any concerns or questions.

Jul. 14th, 2021

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Kennedy Ashland, KY

NewSmile is an incredible company! Their products absolutely transformed my teeth and I am so confident in my smile now! I owe it all to them! I recommend anyone who is thinking about the whitening tools or aligners to get them! They are AMAZING!

4 years ago

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Reply from NewSmile

Hello Kennedy! We are so happy to hear that you love our products. Thank you so much for leaving a review. We really appreciate it. Keep Smiling!

Jul. 2nd, 2021

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Barbara Bacoor, CAV

The people that I have talked to are great. They are able to get back to might messages quickly. I also received everything including my aligners within the timeline that they said to me. I am on my 8th week now and I have seen a lot of improvement. I am so happy with my purchase.

4 years ago

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Reply from NewSmile

Hello Barbara! Thank you so much for your review. We are so happy to hear about your experience with us. Please feel free to email us if you have any questions. :)

Jun. 15th, 2021

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Brenda McNamara San Francisco, CA

The staffs are very knowledgeable and friendly. They assisted me throughout the whole process. It is very affordable as well. I am on my 2nd week of using the aligners and it is good so far! They also get back to my message quickly. Such a nice experience.

4 years ago Edited September 14, 2021

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Reply from NewSmile

Hello Brenda! Thank you so much for your feedback. We are so happy to hear that you have a nice experience with us. Please feel free to email us if you have any questions. :)

Jun. 14th, 2021

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Ann Hooper Arlington, TX

My experience with NewSmile is going great! I get quick responses to all of my emails. I received the impression kit and when I needed larger trays they arrived in the mail quickly. The agent who did the online impression appointment was thorough and patient. Everything is good so far. I can't wait to get the aligners!

4 years ago

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Reply from NewSmile

We are so happy to hear that you have a nice experience with us, Ann. Thank you so much for sharing. Please feel free to email us any time if you have any questions. :)

Jun. 1st, 2021

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Michelle Austin Mahwah, NJ

The impression kit arrived quickly and the New Smile Impression Session with Cloue was very professional, pleasant and I received great direction. Hopefully if all goes accordingly, I’ll be sent a final result image and treatment plan with liners! Cannot wait.

4 years ago

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Reply from NewSmile

Thank you so much for sharing your experience! We really appreciate it. We are so happy to be a part of your NewSmile Journey. :)

May. 24th, 2021

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Danielle Silbernagel Saskatoon, SK

I had a an appointment with Sam for my impressions and she was not available at the time. I emailed the New Smile team and Sam responded promptly and was able to get me in, thankfully as I was unsure when I would be available again next. She was thorough, patient, and efficient.

4 years ago

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Reply from NewSmile

We really appreciate you sharing your experience. Thank you so much! :)

Mar. 4th, 2021

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Erinn Shea Vancouver, WA

I had a hard time getting my HSA to work. New Smiles customer care specialist Sarah was so amazing helping me get through the process. It took a few days but I just ordered my aligners and can't wait to see a brighter and straighter smile in the future!

4 years ago

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Reply from NewSmile

We are so happy to hear about your experience. Thank you so much for letting us know. We are so happy to be with you on your NewSmile Journey! :)

Feb. 23rd, 2021

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Cynthia B Calgary, AB

My experience to date has been wonderful - I couldn't possibly say enough good things. Sarah on the other end of my emails has been patient, happy to explain and re-confirm a few questions for me, and my impression session with Trish was outstanding - drool and all! I look forward to receiving my plan and aligners, retainers, and whitener!

4 years ago

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Reply from NewSmile

We are so glad to hear that you have an amazing experience. We will always be here if you have any questions. Thank you so much for leaving such wonderful feedback. Stay safe and smiling. :)

Jan. 19th, 2021

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Deanna Rosa Bristol, CT

My appointment was with Angel and she was amazing. My lower jaw is oddly long and narrow but she was trying every thing possible to try and get the impressions as best as possible. She and everyone I have worked with at NewSmile have been amazing

4 years ago Edited January 10, 2024

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Reply from NewSmile

Thank you so much for your feedback. We really care and want you to smile more! We are happy to be with you in your NewSmile Journey! :)

Jan. 15th, 2021

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Something New Chicago, IL

I received my impression kit. I was excited when my video conference started. My rep was very patient and helpful. I couldn’t finish the impressions due to my teeth not fitting the trays. Note: if you have crowding and long teeth request larger trays from the start.

4 years ago

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Reply from NewSmile

Thank you so much for your feedback and apologize for the inconvenience. We advise that if the mouth is larger than the regular size you may request for a larger tray, if you were not able to request for one right away, we will send you another tray for free. :)

Jan. 14th, 2021

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Amy Kerrigan

I am loving NewSmile so far. I am seeing the change in my smile take place with each step and I am starting to gain more confidence with this. They are very responsive and always check up if they haven’t heard anything from me for a while to make sure everything is alright. For me, I have nothing bad to say about my journey so far. I would definitely recommend it.

2 years ago

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Reply from NewSmile

Hello Amy! Thank you so much for sharing your experience with us so far. We are so happy to hear about it. Please don;t hesitate to reach out to us if you have any questions or concerns. We are always happy to help!

Sep. 28th, 2023

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Arman A (ArmanDoesStuff) Nottingham, NGM

Great product so far. Been using the aligners for almost a month and they feel great. There's a bit of discomfort the first day of a new stage but after that they're fine. I thought they'd be weird to have them in for so long (the day aligners are 22hrs a day) but you don't really notice them after a while. Will update this review with the results once my treatment is complete!

2 years ago

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Reply from NewSmile

Hello Arman! We really appreciate you sharing your experience with us. It helps us a lot. Please don't hesitate to reach our to us if you have any questions. We are always happy to help!

Jul. 11th, 2023

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Mona Longtin Webster, WI

So far, my experience has been great. I am halfway through the program and can really see results. I chose NewSmile over other companies because of their pricing, nighttime retainers and not having to go to appointments. Customer service keeps in touch with me. I send pictures every two weeks to monitor my progress. So far, it’s been a very good experience.

2 years ago

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Reply from NewSmile

Hello Mona! We are so happy to hear about your experience with us. We really appreciate you sharing them. Please don't hesitate to email us if you have any questions. We are always happy to help!

Jun. 26th, 2023

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Marnie Marrone Egg Harbor, NJ

NewSmile worked very well for me. I thought the fee was reasonable, the process was quick and easy to begin with and each step of the process was simple. The customer service representatives are very polite and keep in touch regularly. They are caring and concerned and will answer any questions you have. I would recommend them as a reasonably priced, efficient and caring company to work with.

2 years ago

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Reply from NewSmile

Hello Marnie! Thank you so much for sharing your experience with us. We are so happy to hear about it. Please don't hesitate to reach out to us if you have any questions. We are always happy to assist!

May. 22nd, 2023

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Ting Hu San Jose, CA

I really love the customer service from NewSmile. They follow up from time to time to check on the process and even do video chats to make sure the teeth impressions are made correctly. Everything they sent arrived quickly. I had crowding issues and could see the results within a couple of months. I love how people can't tell when I'm wearing the invisible aligners. Now, I'm more confident with my teeth and am not afraid to smile and talk.

2 years ago

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Reply from NewSmile

Hello Ting! Thank you so much for sharing your experience. We are so happy to hear about it. Please feel free to email us if you have any questions. We are always happy to help!

Mar. 27th, 2023

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Brandy M Duncannon, PA

Newsmile is changing my life for the better! I had traditional braces as a child but did not follow my orthodontist's instructions. Re-straightening my teeth with Newsmile has been easy and even fun! Newsmile support is top notch. The staff are quick to reply to questions and comments and are always so friendly. Newsmile has also been great about keeping updated of my progress. Despite all of these benefits, their program is also very affordable. I chose the payment plan with the auto draft option, and have never experienced a problem. I can't say enough good things about Newsmile.

4 years ago

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Reply from NewSmile

Hello Brandy! We are so glad to hear that you are happy with your experience with us. We really appreciate you sharing it. We are happy to be a part of your New Smile Journey. Please do email us if you have any questions. We are always happy to assist!

Dec. 2nd, 2021

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Aisha Mass

The spout fits perfectly and I already see a big change since 3 months. I already reccomend it to my friends.

4 years ago

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Reply from NewSmile

Hello Aisha! We are so glad to hear that you are happy with your experience with us. Thank you so much for recommending. We really appreciate it. Feel free to email us if you have any questions. :)

Jun. 8th, 2021

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Don

So far it’s been pretty good. I did come research on the plastics they are using, and it is quality plastic.

4 years ago

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Reply from NewSmile

Thank you so much for sharing your experience. We really appreciate it! Feel free to reach out if you have any questions. :)

May. 27th, 2021

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Karina

All of the aligners have fit really well. The whitening foam works well. They haven’t cheaped out on their products.

4 years ago

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Reply from NewSmile

We are so happy to hear that you like our products! We really appreciate it. Thank you! :)

May. 26th, 2021

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Martina Nesmerakova Pontypridd, RCT

I’ve had such a great experience with MewSmile, the process was easy and fast and the staff were very helpful. I’m currently on my 6th pair of aligners and can already see a difference. Definitely recommend!

2 years ago

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Reply from NewSmile

Hello Martina! Thank you so much for sharing your experience with us. we are so happy to hear about it. Please feel free to email us if you have any questions. We are always happy to help!

Sep. 13th, 2023

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Amanda George IL

The website and customer service agents are the best part of this company! Their website is so detailed and reassuring of the production of your retainers! Quick process and helpful staff the entire process.

2 years ago Edited July 19, 2023

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Reply from NewSmile

Hello Amanda! We are so happy to hear about your experience with us. Thank you so much for sharing it. Please feel free to email us if you have any questions. We are always happy to help!

Jul. 19th, 2023

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Duncan Grow Supplies

Super fast shipping with my molds, and easy to book in. From order to first appt was 3 days! Angel helped with my impressions, and she was awesome. So far a very positive experience.

4 years ago

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Reply from NewSmile

Hello there! We are so happy to hear about your experience with us. Thank you so much for sharing. We really appreciate it. Please do email us if you have any questions. We are always happy to help!

Nov. 29th, 2021

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Michael Cox

Cloue - was patient, professional and polite throughout my interaction. I had several issues in getting the proper alignment but she continued to guide me to a proper solution.

4 years ago

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Reply from NewSmile

Hello Michael! We are so glad to hear about your experience with us. Thank you so much for leaving a review. We really appreciate it. Please feel free to email us if you have any questions.

Aug. 4th, 2021

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MZabelle Naples, FL

Loving my new aligners. It fits perfectly on my teeth! Kuddos to the processing team for a smooth and fast transaction and to the impression specialist who was very patient assisting me on how to do the impression!

4 years ago

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Reply from NewSmile

We are so glad to hear about your experience! Thank you so much for taking the time and leave a review. Feel free to reach out if you have any questions. :)

May. 26th, 2021

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Sabrina Trinh Toronto, ON

I appreciate NewSmile's customer service. They are helpful and professional. I cannot wait to get my treatment done. I believe the treatment will make me become more confident with my smile. Thank you, NewSmile!

4 years ago

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Reply from NewSmile

Glad to hear you had great experience! We can't wait to see your results!

May. 10th, 2021

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Ashley Gauvreau St. Catharines, ON

Amazing customer service! Very quick and extremely professional they really do care about their customers it shows from the beginning and during the process. Can't wait to receive my aligners and see my new smile!

4 years ago

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Reply from NewSmile

We are so happy to hear about your experience with us, Ashley! We really appreciate it. Please feel free to reach out if you have any questions. :)

Apr. 27th, 2021