NewSmile

Its been great. Staff is very friendly and patient. Very accommodating and helpful in terms of ordering new trays and putty. I appreciate the practice time. The process itself is a little challenging as I have a tendency to gag, but its doable.

NewSmile is an incredible company! Their products absolutely transformed my teeth and I am so confident in my smile now! I owe it all to them! I recommend anyone who is thinking about the whitening tools or aligners to get them! They are AMAZING!

The people that I have talked to are great. They are able to get back to might messages quickly. I also received everything including my aligners within the timeline that they said to me. I am on my 8th week now and I have seen a lot of improvement. I am so happy with my purchase.

The staffs are very knowledgeable and friendly. They assisted me throughout the whole process. It is very affordable as well. I am on my 2nd week of using the aligners and it is good so far! They also get back to my message quickly. Such a nice experience.

My experience with NewSmile is going great! I get quick responses to all of my emails. I received the impression kit and when I needed larger trays they arrived in the mail quickly. The agent who did the online impression appointment was thorough and patient. Everything is good so far. I can't wait to get the aligners!

The impression kit arrived quickly and the New Smile Impression Session with Cloue was very professional, pleasant and I received great direction. Hopefully if all goes accordingly, I’ll be sent a final result image and treatment plan with liners! Cannot wait.

I had a an appointment with Sam for my impressions and she was not available at the time. I emailed the New Smile team and Sam responded promptly and was able to get me in, thankfully as I was unsure when I would be available again next. She was thorough, patient, and efficient.

I had a hard time getting my HSA to work. New Smiles customer care specialist Sarah was so amazing helping me get through the process. It took a few days but I just ordered my aligners and can't wait to see a brighter and straighter smile in the future!

My experience to date has been wonderful - I couldn't possibly say enough good things. Sarah on the other end of my emails has been patient, happy to explain and re-confirm a few questions for me, and my impression session with Trish was outstanding - drool and all! I look forward to receiving my plan and aligners, retainers, and whitener!

My appointment was with Angel and she was amazing. My lower jaw is oddly long and narrow but she was trying every thing possible to try and get the impressions as best as possible. She and everyone I have worked with at NewSmile have been amazing

I received my impression kit. I was excited when my video conference started. My rep was very patient and helpful. I couldn’t finish the impressions due to my teeth not fitting the trays. Note: if you have crowding and long teeth request larger trays from the start.

Great service! Was guided on the process of getting the impressions. First set failed but was able to very quickly fix this. Now I have the aligners and they work great!

Please be wary of fake 5 star reviews. Thought I would give newsmile a try as frankly, it’s one of the cheapest options for treatment/retainers. I took pictures of my teeth as requested and received a standard response saying that I would be eligible for treatment. Got the impressions kit very quickly but received multiple emails asking me to book an online session within 5 days though there were no appointments available for over 10 days. Not a problem though as I Whattsapped the chat and was given a quicker appointment. During the appointment I was told that the impression trays were not big enough for my upper jaw. I was promptly sent the bigger trays. Couldn’t get an appointment for over a week but I didn’t mind waiting. During the second appointment I was told my upper jaw was too big for their biggest trays and so was offered a scan at a clinic. They don’t have a big presence in the UK so the only clinic I could go to is 5 hours away and the cost of the scan is £150. If accepted for treatment after the scan you will get £75 back. I justified this to myself - scan will be more accurate, I’ll be paying £75 plus £50 in fuel to get there but it will all be better than the putty. So I went for the scan, a week later I receive an email telling me I have calculus(plaque) that needs to removed before treatment can commence and that I’d need to have another scan. I replied to say that I’d happy visit a hygienist get the plaque removed but would not be travelling another 5 hours at a cost of £50 and paying for another scan at a cost of £150. If I had been told to get plaque removed or to visit a hygienist before the scan I would’ve done. I had no idea I had plaque or that it would stop me getting my treatment plan. I have asked if they can give me any other options apart from the above. What if I see the hygienist, go for another scan and find out that they missed a bit of plaque. Would I be expected to travel another 5 hours and pay another £150? I was then told that I might be able to get a scan more locally to myself. I found this quite annoying as I had traveled 5 hours previously and frankly I’m not prepared to keep paying out for scans in the event that I might be accepted for treatment. I asked that their dental team look at my previous scan to see if their retainers would work for me. I received an email back two weeks later telling me I would need ‘shaving’ and ‘expansion’ at a local dentist to get good results. So I’d not only be paying over £1000 for the retainers, I’d have to pay out around £1000 at my local dentist to get acceptable results. I have now asked for my treatment to be cancelled as it has become too complicated and expensive and after researching a bit more, I’ve found that you may need to wear the retainers for life to stop the teeth moving back to their original positions. I’ve been told that it will take three months for my order to be cancelled. Just be careful what you’re getting yourself into. If your teeth are not standard/have an easy treatment plan go for a company with a bigger UK presence or look at something more long term like braces. All this can be 100% verified.

It’s been serval weeks since I made my entire payment and still I am no closer to receiving my slingers. The first impressions did not work, but nobody contacted me. After I contacted New Smile, the sent me larger trays at my cost. These did not work for my uppers, so now I am waiting again. At this rate, it will be over 3 months before I’ll see my aligned. This experience has been highly disappointing.

I like that the aligners do not dig into my gums, but the customer service is pretty awful. When I first signed up, they were good, but when I reach the end of my treatment and did not like the results (I ended up with 3 different gaps which where not shown in the preview they send), they kept stalling me for around 6 MONTHS before I got any real answers. I complied when they asked for pictures and videos of my teeth and retainers, and sent them in a timely manner, but they kept stalling. They either did not respond for two week periods (I had to send them follow up emails to get them to reply), or they kept saying that the dentist still needs to look at the pictures and videos. I had to post online my negative experience before any real action started to happen... and even then they still wanted to charge me full price after making me wait 6 months. Eventually, they applied a $50 discount (and sent a free impression kit and whitener, and deducted the price of the spare retainer I bought)... I had also purchased a spare retainer before I finished my treatment since that's what they recommend (in case the first one gets lost or damaged), and when I got to the end of my treatment, it didn't even fit!! I'm currently in the process of getting my "refinement" aligners made and sent to me. The person I had a video call with for my impression session was very good though. She was friendly, patient, and seemed knowledgeable.

Loving my new aligners. It fits perfectly on my teeth! Kuddos to the processing team for a smooth and fast transaction and to the impression specialist who was very patient assisting me on how to do the impression!

I appreciate NewSmile's customer service. They are helpful and professional. I cannot wait to get my treatment done. I believe the treatment will make me become more confident with my smile. Thank you, NewSmile!

Amazing customer service! Very quick and extremely professional they really do care about their customers it shows from the beginning and during the process. Can't wait to receive my aligners and see my new smile!

The team is wonderful to work with and very thorough with your treatment! I was nervous to take the steps to improve my smile, but have no regrets and am so happy that I started!

So far everything has been great. The customer service is excellent. Just waiting to see how the process works with developing my set. Hopefully it all works out and no additional delays. I also didn’t know that NewSmile had took over Smilelove. Looking forward to the next step.

I like the pricing and payment options that NewSmile offers. The only negative so far is the advance requirements you need (like dentist approval, X-rays, etc), but don’t know until after the impression session. Trish was amazing in the impression session, very knowledgeable and she was good at communicating.

I haven’t received any products yet.... but I am very please with costumer service via email and phone. Sarah was wonderful. Price match was given pronto.... Payment is made.... so excited to start the journey! 😁

Very happy after working with the smile consultant trish. She was concise, friendly and knowledgeable. Just gave the company a 4/5 rating because it took 3 weeks to book the consultant time and it took a few weeks to get the impression kit in the mail. Would have given a 5/5 if it was a quicker process.

So far it's been good. Today I had a videochat with one of the NewSmile specialists and she helped me make my impressions. It would have been successful except I need larger trays to fit my mouth. Gem was very pleasant to work with today! :)

I am satisfied with the support team, they have walked me through the process properly and met my expectations. I am half way through my treatment now and whenever I have questions I just send them an email.

Expect to pay ridiculous amounts for cancellation fees and every other fee in between from this company if you decide it wouldn’t work for you. A real predatory behavior from these people.

Completed treatment and love my results! They have been very supportive through the entire process, and I am grateful I chose NewSmile.