Name: CandidPro
Rating: 4.8

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Danielle Worthy Austin, TX

Very nice and informative. Also helpful .

3 years ago

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Juan Calderon Napa, CA

Customer service and easy step by step process

3 years ago

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Samantha South Richmond Hill, NY

The process was very easy. Love the customer service!

3 years ago

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Leslie Welch ,

I appreciate the thorough communication.

3 years ago

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Jocelyn Nicole Foxborough, MA

Very easy to coordinate with, that help out a lot!

3 years ago

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james griffith Albuquerque, NM

Answered all my question right from the start

3 years ago

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TJ ,

He was patient and helpful. He did a great!

3 years ago

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TRACI RODGERS University Park, IL

He was very helpful . Also very informative

3 years ago

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Dustin Bell Chula Vista, CA

Knowledgeable, friendly, thorough! Thanks

3 years ago

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Kennedy Andrews Hollywood, SC

Communication and friendliness! Emma was super helpful

3 years ago

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Khadijah Bhutto Ramirez, PsyD Escondido, CA

Josh was informative, easy to reach, and super helpful!

3 years ago

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Nicrich26 Aliquippa, PA

Very nice. Personable and willing to help!

3 years ago

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Skixy Cleveland, OH

Emma was wonderful to work with and easy to talk to :)

3 years ago

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ramesh pothuru Morrisville, PA

excellent treatment, good technicians, easy to use & maintenance.

1 year ago

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Juvon Carmichael Schertz, TX

I like the convenience and the overall effortless processes.

2 years ago

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Andrey Aleksandr Geydebrekhov CA

Has been great so far, although I do think that accepting care credit would help.

2 years ago

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Elisa Toral Birmingham, MI

Super friendly team! I’m already in love with this treatment

2 years ago

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Darcy Caperton Dallas, TX

Very thorough. Very helpful. Quick and knew exactly what they were doing!

2 years ago

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Verified Customer

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Anjelica Thompson

The aligners that I paid $1,500 for do not fit.

4 years ago

Reply from CandidPro

Hi Anjelica. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. However, our customer care team is available at 1-844-295-6915 or via LiveChat. We do contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 14th, 2020

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Joe Raine Houston, TX

The new Candid has orthodontists that refuse to do their job and send new aligners to straighten your teeth.

2 years ago

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Precious Moore KY

I like everything. Nice staff, perfect services

2 years ago

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Joyce Karekezi Laurel, MD

daphne was nice. Clean area. Not too many people.

2 years ago

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Elizabeth Perkins Washington, DC

It was very informative. DC Melanie was very knowledgeable.

3 years ago

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Darrell.M Washington, DC

Good experience, very professional and up to date.

3 years ago

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Priscila Columbia, PA

The person at phone was REALLY PATIENT !!

3 years ago

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shawne bradley San Francisco, CA

This company was not very easy to get in touch with and the fit of the braces was never quite right.

1 year ago

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José Artemio Rodriguez Garcia Austin, TX

Karrington was great at her job. Dallas Studio

2 years ago

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Al Murillo Los Angeles, CA

It’s not what I was expecting. The whole process has been awful—painful, long and expensive.

2 years ago

Reply from CandidPro

Hi Al. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 2nd, 2021

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Priscilla Castrillon New York, NY

Bri and Dan were helpful and very informative.

3 years ago

Reply from CandidPro

Hi Priscilla,
Glad to hear Bri and Dan were helpful! Please let us know if you have any feedback or concerns that were keeping you from a 5 star experience.

Apr. 5th, 2021

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Samantha Jonjo Everett, MA

My bite has been affected by using my aligners

3 years ago

Reply from CandidPro

Hi Samantha. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 2nd, 2021

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Al Luke Glendale, CA

CANDID cancelled my treatment plan w/o notice. Requested a new aligner kit in December 2021 to get restarted on the treatment plan as I indicated I couldn't pay for the retainers in 2021. After back and forth for 4 months from January 2022 to April 2022 to get a new starter kit, because they stated it NEEDED to redo it, they cancelled my treatment plan w/o notice. Would not recommend because of the unprofessionalism and lack of assistance with my attempts to start their program. Would not recommend due to their inability to give me a straight answer when I was ready to start in January 2022.

2 years ago