IDX

Name: IDX
Rating: 3.7

3.7

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188 User Reviews

6.7

Overall Score

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3.7

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188 User Reviews

6.7

Overall Score

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The Good

The Bad

Bottom Line

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Company Details

Monthly Price

Starting at

$9.95-39.95/Month

Identity Theft Insurance

$1 Million

Time in Business

22 Years

Number of Reviews 188

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: October 19th, 2024

IDX, previously known as ID Experts and MyIDCare, has provided top-level identity theft protection since 2003.

The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to individuals and families, as well as businesses and government organizations.

The IDX service includes monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).

As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.

The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.

Read on to learn more about IDX Identity's services and to see IDX reviews.

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The Good

Competitive Pricing
Comprehensive Services
$1 Million Insurance
Recovery Guarantee

Competitive Pricing

IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.

The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).

The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more.

In comparison to other identity theft protection companies, IDX has fair pricing for its services.

Comprehensive Services

IDX's plans appear to cover a wider range of monitoring services than most companies in the industry. The company provides credit monitoring (works with credit bureaus to monitor credit reports and credit scores) CyberScan™ dark web monitoring, public records monitoring, change of address monitoring, passport monitoring, payday loan monitoring, and more. IDX also provides a proactive feature that is designed to check for compromised passwords.

Both the individual and family IDX service plans include credit monitoring services, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.

As previously mentioned, IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.

IDX also provides data breach identity protection services and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.

$1 Million Insurance

This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.

According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."

It also includes lost wallet coverage as well as reimbursement for electronically stolen funds. In addition to insurance, IDX provides customers with access to U.S.-based certified identity theft risk management specialists. These trained specialists will use the limited power of attorney to help customers with identity restoration.

Recovery Guarantee

The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.

According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.

In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services.

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The Bad

Does Not Provide 24/7 Service
No Antivirus Software Provided

Does Not Provide 24/7 Service

IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.

Although the company does employ certified U.S.-based identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to client questions and concerns.

No Antivirus Software Provided

IDX doesn't seem to provide any type of antivirus software or really any protection against a ransomware attack. Meanwhile, some other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.

Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own if they want to ensure further identity protection as well as personal cybersecurity.

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The Bottom Line

IDX offers a wide range of identity monitoring services including credit monitoring services for all three major credit bureaus, recovery and restoration services, and identity protection services such as data breach protection and fraud alert services at competitive prices.

The company also gives customers access to certified identity theft risk management specialists who can help those who have fallen victim to identity theft make a full recovery from a theft event. IDX has a set 100 percent recovery guarantee for victims who do not fully recover while using their services.

Additionally, IDX offers up to $1 million in identity theft insurance which covers out-of-pocket expenses such as lost wages, legal fees, private investigators (for background investigations), and stolen funds.

IDX does not, however, seem to provide around-the-clock customer services and does not seem to provide any antivirus software or personal security features that would help protect customers from fraudulent activity and identity thieves.

Although there are some aspects customers should take into account, IDX is still a top-rated, highly recommended company that offers trustworthy protection services.

If you are interested in IDX Identity or IDX Privacy services, we recommend that you visit the company's website and read several IDX reviews to learn more about what the company has to offer before you choose a plan.

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User Reviews

Star Rating

3.7

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188 Reviews

Review Breakdown

5 grade

59%

4 grade

10%

3 grade

2 grade

1 grade

27%

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Mike H

Clients are supposed to have dedicated support, however when you call with questions or concerns, you get the canned response, we are experiencing a high volume of calls and you get put on hold and after, an hour or two of waiting, you hang up with no support given. After failed attempts to speak with someone, I submitted a question/concern on-line, and zero responses. What is the point?

6 months ago

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not happy

I was told my data might be compromised. They offered protection from IDX. So far all o have gotten is spam asking me to buy protection. In reality if a site offers you protection due to a breech they don't sell you something. I believe IDX is lieing saying a breech has occurred when it hasn't just to open up the ability to sell stuff. Do not buy from the company and sue the company that allowed them to use their name for the breech.

5 months ago

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Mark M

Signup process was buggy and non-intuitive. Could not complete a particular registration step for some time, but was finally able to navigate through the correct web flow to get to the buggy form to respond as expected. I logged a complaint form regarding the form error and non-intuitive nature of the website. They responded with a non-responsive, canned form response from another email address (i.e., it wasn't immediately apparent this was from IDX). This later fact meant I was almost ready to mark it as spam as I couldn't determine the true sender and the apparent sender was unfamiliar to me. Odd lack of attention to detail from a company focused on identity monitoring and authenticity. This was a free service offered after a medical company had a breach. I suspect they got a killer deal -- I would not pay for this service out of pocket, and won't be renewing when the free year is over.

1 year ago

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Sandy Tarant Midlothian, VA

Months after my SS# and driver's license were hacked and used to purchase four different auto insurance policies in a state in which I do not reside, Progressive Insurance sent me to collection for non-payment on an account that wasn't mine. My hacked personal data was used to establish the policies and it wasn't until I filed fraud alerts with the credit bureaus that this company noticed that something was amiss. I'm at a loss to understand what value this company has protecting personal data if this kind of thing can occur. I was hacked months ago and this 'monitoring' company knew nothing. In my experience, they're useless.

1 year ago

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JohnE2 Los Angeles, CA

I think IDX might in fact have created the cybersecurity breach. Sounds bizarre but here’s why. I received a letter from Everest stating one of their 3rd party customers had 5 emails accessed without authorization. Strangely, my email was one of those. I find that hard to believe because the 3rd party customer is a very small company (less than a dozen employees) and within the letter forensic is misspelled. This exact same worded letter was also sent to NH DOJ except forensic was correctly spelled. There is the same offer for a “free” year of security through IDX. “Free” in quotes because what if the breach entices fearmongers to sign up for IDX and in essence hand over secure info that should have never been given to IDX in the first place? The misspelling of forensic made me think twice of who and why would Everest contact me in the first place. Be careful even reputable companies involved in class action lawsuits (yes Everest is involved) may continue to create fraud for their own betterment.

2 years ago

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George Scott Plano, TX

I was one of many people affected by a data breach and was supposed to receive a year of credit monitoring through IDX paid for by the organization that allowed my data to be exposed. I used the information sent to me to create an IDX account, but when I tried to activate credit monitoring, the IDX website displayed an error message and indicated I'd have to call on the telephone to get monitoring activated. I did call and spoke with a representative about what had happened, and she assured me monitoring would be activated within a day or two. More than a month later I checked my IDX account and realized that monitoring still wasn't activated. I called again and was told that they could activate monitoring while I was on the phone with them. When I asked if I would still receive the full year of monitoring, I was told that I was out of luck, and that the year had started on the day I created the account even though the lack of monitoring was the fault of IDX. The representative even tried to convince me that not getting a full year of monitoring was no big deal, because I WOULD ultimately wind up getting a full year of other benefits like identify theft insurance. While that's technically true, it's also like saying that it's not a big deal if you car won't because you can still sit in it and enjoy the radio and air conditioning. I tried insisting that they give me the full year that they were paid for, but they have so far refused to do so. I'm not sure how they can get away with not fully providing the service they were paid for, but hopefully some smart lawyer will get them to explain it in court someday as part of a class action lawsuit. In the meantime, I don't guess there's anything more I can do about it except warn others about this company.

2 years ago

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Attilakwon San Diego, CA

I have been hacked severey, ransomed, cyber stalked and went to the suicide hospital due to the identity theft. Because nobody used my name to open a account fraudulently I was ignored. I was told I had a restoration ticket but when I finally got there they told me no such ticket existed. I got absolutely no help. Now the hackers are actively using my debit cards and opened up stamps.com on all my checking accounts. I didn't know because hackers changed my navy federal password so I have to call to make any transactions. Stamps com for 80 dollars what if that was to transport illegal drugs? But since nobody opened a fraudulent credit account in my name I dont qualify. I am 100 percent Pand T and part of OPM. Will they reimburse me for 8 thousand i had to fork out to pay for legal fees because the people hacking me put a restraining order so i would be in a very limited position. They stole everything i have online. Went to identity theft gov 3 times and police say i dont have enough evidence. But since they actually did commit fraud and not just hack me and cyberstalking me, I can go to the police. Even than they cant do anything. I have to go report it however to retrieve some accounts but I dont see the point. They cant and will not do anything except give me a case number. I have been treated like a second class citizen. Really..... they never call u back. They gave me tickets but they were not the tickets that they said they were. It was just nothing. I have no faith in myidcare. I am just going to the VA and talk to them about how they are treating us combat disabled vets. My account is locked because hackers went in and changed my info and I got locked out due to hackers again. My ssn is with another address and my identity according to them is compromised. But they said keep it locked so u wont get hacked again. In the meanwhile I am getting alerts. Wow. Good job OPM. Thank u.

4 years ago

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Jen Essex, MD

I just tried to enroll my mother, because I received a letter that her information was compromised. I am her POA. I entered my email address and an enrollment code that was in the letter and created a password and then received a prompt to go to my email address and verify I am the owner of the email address. I did so and saw the email which says, "As the first step in activating your identity monitoring services, please verify your email address. " Before I had a chance to click the "Verify Email" button, I received another email which stated "Your MyIDCare™ identity theft protection has now been activated, including the following services. To view your account, please log in. " So, they activated the account before they verified my email. I've never had that happen before with any other company I signed up with. I am not feeling as though I am in good hands.

4 years ago

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Billy Veteran Bob Colorado Springs, CO

If a company charged with protecting your most sensitive information cannot even get a simple password reset accomplished without errors, then you have little reason to trust that company. MyIDCare is charged with protecting all veterans information that were affected by a Chinese hack of the OPM. I am one of those veterans. To boot, I am an IT systems engineer. I can tell everyone reading this that without question this company has bad website coding, bad processes governing simple website interactions, and very bad customer service policies. My password never works and my phone or laptop is never trusted. I am told to update my security questions, there is absolutely no section on the homepage or my account page to do so. I reset my password only to find out that the account is locked and for some reason I am forced to call and listen to a long answering machine with confusing options to do so. The password I just reset no longer works and the person on the phone makes me change it again even though it was just changed minutes ago. If you really think that these simple problems are the only ones that plague this service, you have never worked in IT. I cannot imagine how insecure this domain is if the absolute basics above are messed up so badly. In a way it makes sense that the Govt has chosen such an inept service to manage all of my most sensitive information as a veteran. I am given no choice about my monitoring service and I am at risk because of it.

5 years ago Edited September 14, 2021

Reply from IDX

We have reached out to Billy Veteran Bob to assist with the matter they are reporting. ID Experts takes these concerns seriously and will continue to assist Billy Veteran Bob and this matter. Thank you, ID Experts

Aug. 13th, 2019

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Donald Marsch Allyn, WA

I have an account paid for by The Office of Personnel Management (OPM) after their data loss from hacking some years ago now. My personal information has been confirmed by law enforcement as sold to the public and now the hacking of a credit reporting agency. My experience with My ID Care is no different than I have had with others; This service is worse than useless because it leads customers to a false sense of security and charges good money for nothing in return that can be proven to be of deterrent or protection value. I can not even access my account to report issues to them because the account is designed to be inaccessible. Example: I have to receive a code by text or email to log in that is good for 15 minutes before expiring. However the code does not arrive through any method before the account is signed out due to inactivity leaving the user with a closed loop login process that fails. Do not waste your time and money on this service. This service is paid for by the OPM which is a wast of a lot of money. I am a very dissatisfied customer offering a less than one star review.

7 years ago

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Karen T Washington, DC

Exceptionally poor consumer service in being able to reach a human being in a timely manner. Like others i have been locked out of my account for supposedly not entering correct password. Message directs you to call Customer Support (which is a misnomer). Each time I call recorded message advises that my "call will be answered in MORE THAN XX minutes". The XX minutes is always 25 minutes or more. I mean come on, what sort of Customer Support puts you on hold for "more than 25 minutes". I have never been able to reach anyone and so am unable to change password to access my account. Thus this service has been useless.

7 years ago

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Disgruntled Wheaton, IL

thanks to the OMB breach, we are stuck with this "protection". I hate it. You get alerts on every little thing, yet it is very unclear as to what you are reviewing online. Why do I need them to give me info on sex offenders in my area>!>. I can figure that out myself by reviewing the state website, jerks. I live near a major city, I am tired of the alerts on nonsense. And when you call them to inquire, most are basically "fake" alerts yet it is "clear as mud" when you speak to the customer service rep. Oh, and yes, I said I wanted my children on this - they said they were, yet, I see NOTHING on the stupid portal. Oh my god, the portal. I hate it. Designed horribly. I feel so bad for older people who have to figure this out because it is hard enough for me. I had an issue and they use a third party contractor (CSID) to help resolve the issue. This "restoration specialist' contacted me via email and used horrible grammar and spelling and the text was really "off" - very small. It didn't even look legitimate! I decided I didn't even want to speak to them. I was so angry. We ended up freezing all of our info with each credit bureau. MUCH easier to deal with!!! I can't believe this is who the federal government stuck us with...and then I am supposed to pay for this "service" after 12/18? Please.

7 years ago

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jdm31@comcast.net

WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED! This is a terrible company. Never use it unless you have to. I was impacted by the government breach, so I had to use it. Here is my experience: 1. The warnings they give you are not clear. All of the notices I've received regard child sexual predators in my area. Good to know, but this is not what the service is expected to do. You have to log in to see the details. 2. Better be ready. They only give you three shots at a password entry. Get it wrong and you have to go through the customer service. 3. The customer service is the worst. I had my account locked because I entered the wrong password three times. This is a very common issue in this day and age, when everyone typically has 20-40 passwords. (See note 5 for another little detail.) 4. Once locked, they will not let you reopen your account via the internet. You have to call the horrible customer service line. Fine, but you aren't directed to any menu to support that. They send you to a generic phone menu, but you have to listen to 5 minutes of messages before they even allow you to access the menu. Once there, the options don't cover your need to reset your password. You have to guess which menu items to select to get to a customer service representative. And you better not make a mistake, since there is no "back" button. I had to go through the menu FOUR times to make the right choices. (That's four calls comprising 20 minutes just to get to a customer service representative.) Once you get to that representative, they tell you that they can't help you, and then switch you to another "special" service representative. When I finally got there, I was informed that there were 33(!) calls ahead to me, and I had to wait over an hour to get to the representative! They did tell me that I could give my name and number and they'd call me back, but you'd be taking quite a chance there; based on the terrible "service" that they provide. 5. When I finally talked with the service provider, he told me that they will lock your account automatically if you haven't logged in to it within 60 days. Why would they require that??!! I only need to log in when I get a warning, since that is the service that they provide. So, if I get no warnings (and they're doing their job) within 60 days, why should I bother logging in? It's probably a good idea to do that, but it shouldn't be a requirement before they lock you out, especially since they give you no notice of an impending lock out or state it in your e-mails or account. They don't even tell you when you enter the correct password three times - they just say that your account was locked because you entered the wrong password. (I found out that I was indeed entering the right password, but it had been locked out because of the 60 day limit - which the customer service representative only told me when I told him that I had entered the right password. He didn't even explain that little detail until I commented that I thought that I had entered the correct password.) My advice - never use this company unless it is the only option (as with the government breach). The government clearly chose the cheapest service provider they could find.

8 years ago

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S Pasadena, CA

I registered and about 3 months later got an email saying i have an alert on my account and asked me to login to view alert. I forgot my password so i clicked on "forgot password" and typed in my userid. I didn't get the reset password email until at least 10 mins later. I clicked on the link and started to reset my password. I couldn't finish the reset process because I keep getting error message saying my password/userid not correct. I was RESETTING my password, how can it be incorrect when i was resetting it? My userid couldn't be incorrect, either, as i have provided the correct useid for it to send the password reset email to me in the first place. Now I can't view the alert because i couldn't reset my password. WTF.

9 years ago

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Brian Bay Lynnwood, WA

Customer service takes forever to get on the line. I called about issues on my credit report that were fraudulent and was told "We can't help with that." Forget that I was called by MY bank's fraud department, the fact that I filed a police report and spoke with investigators who found the illegal immigrant who had been using my SSN to purchase vehicles. (Beauty of lemon lot "in-house financing"...they close down and that are no employees to positively verify/identify that the illegal immigrant was the one who fraudulently filled out the loan paperwork. Now there are several addresses attached to my SSN (with 'guess who's' name). Nobody will help me get her name removed from being associated with my SSN. "Sorry, we can't help you there either." FML!!!

9 years ago

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Louise Parker Somerville, MA

This company is terrible. My data was stolen form the Federal Govt. There was a problem registering. I spoke with two people who said it was fine but I was sure it was not. One person finally it admitted it was a problem but that they could not help me. I was passed around to useless people. I finally spoke to a supervisor who also said he would not do anything. I asked to speak to a higher level person and he kept saying it was not possible again and again but gave no reason. Clearly reading from a script. The federal government picked the wrong contractor. The customer service is appalling.

9 years ago

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mason1 Phoenix, AZ

this company forces you to pay upfront before knowing what you get, plans are very sketchy, scanning for your personal information is very limited with few results and no information about scan, they don't show you anything about results, clicking on remove your data will send you back to the subscription page with no details. very sketchy company, and does not work as described.

2 years ago

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Sylvia Davis Los Angeles, CA

I do not like the method they use to drum up business. They sent this unsolicited email to alarm me into clicking on their link. That is misleading and I don't like those tactics. I have never had an account with them; and now, I never will! "Identity Monitoring Deactivated It's not too late to reactivate. Your IDX™ Identity protection subscription has been deactivated. You can still access your account and reactivate your identity monitoring at anytime. "

3 years ago

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Paul Henry Boynton Beach, FL

Service is a typical alert but they make it impossible to use with their automatic account lockout if you don’t visit their website frequently enough after their 20 questions to identify you then they give you a 1 time password to get on the site which then requires you change your password - I have been thru this multiple times and have had enough so I cancelled my account. - their tech said ... but it’s free... sorry but my time is valuable and it takes an hour to get yuri the above noted BS so using it certainly comes at a cost.

4 years ago

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Nancy Byers Petoskey, MI

I have an account with MyIDCare and have been locked out. Not sure of the reason. The real issue is that my problem does not seem to be covered the website - which the phone recording repeatedly refers me to - and I cannot reach a person on the phone. Very, very frustrating-especially since I get emails every week or so alerting me of activity on my account.

5 years ago

Reply from IDX

We have reached out to Mrs. Byers via private message for a good time to reach her and make sure she is well cared for.

MyIDCare Team

Feb. 3rd, 2020

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C Owens Cross Roads, AL

You sent me an alert that new credit had been opened and there was a new inquiry. There were two accts opened that are not mine and 1 inquiry that was not mine. I had a heart attack. I checked all three credit bureaus and nothing was reported on there that you reported to me. You suck. I am certain you have me mixed up with someone else or I was hacked.. How terrible to make me think I was the victim of IDENTITY theft when I clearly wasn't. Get your act together MyIDCare. You are suppose to protect me but you are not.

5 years ago

Reply from IDX

We have reached out to C to assist with the matter that they are reporting.
ID Experts takes these concerns seriously and will continue to assist C and this matter.

Thank you,
ID Experts

Jun. 18th, 2019

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Squeaky Chicago, IL

This "service" is completely useless. I've had a free MyIDCare account (run by ID Experts) since the OPM data breach, and I get exactly what I paid for! When I log on, I have to choose whether to get my two-factor authentication (TWA) ID number via a text message, a phone call, or an e-mail. No matter which one I choose, the code either never appears (most likely) or pops up two hours later. Since the site requires entering the code within 15 minutes of requesting it, by then it's completely useless. I haven't logged on for at least a year and a half because I can't get a TWA code!!!!

6 years ago Edited September 14, 2021

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RWM Fort George G Meade, MD

Garbage. OPM's solution to account for theft of personal data is to provide substandard service in so many ways. Victims of IDENTITY THEFT are subsequently treated to a substandard service by OPM (victimized a second time by the very org that failed to secure their privacy). Thank You for the OUTSTANDING Job at making a difficult situation worse. In summary: THANKS FOR NOTHING. Respectfully, Your Customer (P.S. A warning to America's youth that a life of military service = sacrifice in exchange for utter disrespect from those you served).

7 years ago Edited September 14, 2021

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Tim Heineck Black River Falls, WI

Login info is out of date so fast. E-mail from MyIDCare requires a special code be sent to this user via e-mail. When I go to my e-mail system to retrieve the code the link with MYIDCare is apparently cut and I cannot reenter the login process at the point at which I left it in order to enter the code in the space provided. I've been through this kind of process with other companies. They manage to make it work. The folks at ID Experts are maybe not so expert.

7 years ago

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Robert

All pertinent information listed on my account is 3 years old. Some accounts are listed as starting as early as 2006 to about the last reporting of 2014 and 2015. No reporting from 2014/2015 - to today in October 2017?? But I do get the latest monthly emails of Sex Offenders in the city by email alerts! Why is my credit information two plus years old but unless sex offender alerts so update ?

7 years ago

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Mike Dickey Fairfield, OH

My experience is consistent with previous posts. It is not possible to talk to someone to correct an error. Apparently OPM awarded the job to another low bidder who cannot produce. With the Experian breach, I was considering upgrading to myidcare's paid service. I still will go to a paid service, but not with this company (or Experian). It would not surprise me to find out that myidcare has not, or cannot, identify attempts to breach identities. OPM should have its Inspector General do a performance audit on this contract.

7 years ago

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Katie NM

Product seems alright, until you are locked out of your account for supposedly entering your password wrong (though I am certain it was right all 3 times!). Customer service is absolutely horrible - I called the number to unlock my account several times and each time was immediately put on hold for over 40 mins (I held for an hour once!) with no one ever picking up. Ridiculous!

7 years ago

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Tamie Graves LA

I was supposed to have free credit protection/monitoring for 3 years. I am in my second year and have been locked out of my account for some reason. I have tried to call several times and am on perpetual hold, 30 minutes today. Three days ago I was on hold 20 minutes before a recording offered to take my name and number and have someone call me back. No one did. Heaven forbid you ever need to take advantage of their services because you will never be able to reach anyone.

7 years ago

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Frances

Try filling out an online application, encountering problems with application, and see how long it takes you to get a customer service representative. For me, it was never. I waited on the line almost an hour before realizing I was not going to speak with anyone. Called the next next, left a number to call to "remain in queue" and never got a call back as of now, which is nearly two hours ago. I'm cancelling application. If you can't reach them before a major problem, good luck getting a claim filed and handled properly.

7 years ago

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David W. Johnson

I received notice that something happened and I should check my account. When I tried to log in, it said I was locked out and to call the 800 number. The voice mail went on for 3 minutes before giving me any options. Then, someone answered, told me I needed a specialist and put me back on hold...I hung up at the 20 minute point. Useless, useless, useless! My guess is that they would not survive if the government did not pay them to pretend to provide services. More wasted tax dollars.

8 years ago

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SHENA LALLY

I've had the service for 3 years and have NEVER been able to log in. I get alerts via email but no way to log in to review the alert. The link they send for "forgot password" hasn't NEVER worked. It's called a "token" and the token is never valid, even when I try to use it withing first 2 minutes. They've never answered the phone for service. 3 friggin years and zero service. Don't waste your time. I suspect they are just stealing info. No real reason for them to exist otherwise. Shena Lally (real name)

8 years ago

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Michael Henry Saint Petersburg, FL

Have been enrolled for over 2 years they send emails saying credit report has been changed or accessed. The password they sent does not work. They do not send password reset link when requested. If you call their customer service line you are usually over the 50th person in que. I have tried to talk to and agent now for over 2 years. This is fraud waste and abuse for the Federal Office of Personnel Management. I have requested a audit from OPM.

8 years ago

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Verified Customer

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StanWatson

ive tried and tried to get you on the phone with no response. I don't like a company I cant talk to...I want to drop my subscription!!!!!

7 years ago

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Sara Titanium Portland, OR

My identity was compromised because of my insurance. I got a notice that IDX was free for a year because of the compromising my identity. It won’t let me activate it and customer service is nonexistent. They have been no help at all so it’s not actually working. Don’t use IDX!

1 year ago

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Moffin Ellicott City, MD

Don't bother. After reporting an unauthorized credit check appearing on one of my credit bureau reports, they told me that a "restoration" team member would be calling me within 24 to 48 hours to help me get the inquiry removed. It's now been 125 hours. Don't waste your money.

4 years ago

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Andrea Pompano Beach, FL

I have been enrolled since data breaches in 2016. I cannot log in and have spoken to staff on 12/05/18, 05/13/19, 07/15/19, 07/18/19 and 01/10/20 and 01/11/20. I am always assured someone will call me back and that issue has been elevated. I have never heard from anyone. I have given up. Plan to contact OPM about this worthless service.

5 years ago

Reply from IDX

We have reached out to Andrea directly for her contact information. Our team is required to make three consistent call backs upon each request and we wonder what may have happened in this instance. We appreciate Andrea's time and response.

Jan. 16th, 2020

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D Silva

Worst customer service I have experienced ever. Cannot reach anyone at the 800 number provided to unlock my account. Get voice message that my call will be answered in more than 25 minutes. I have had long waits before but I have always been told it would be less than xx amount of minutes. This outfit obviously just doesn't care.

7 years ago

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Sabrina Kipp Chester Springs, PA

Can never log in. Ask for a verification code, code is never sent, website then logs you out and any verification code you MAY have gotten is useless. Have never been able to log in since the initial setup. Service is free due to a screw up with the government being hacked, so I don't really care. Would never pay for this service.

7 years ago

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lost patience

Forgot my password and tried for over an hour to follow the "link" they gave me to reset it. Then told me via generic instruction, to cut and paste it and that also would not work. Frustrated and tired of dealing with them. This company was "FORCED" FREE (ha ha) on me, due to do a government hack. Fed up. I'm done.

7 years ago

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Rich Bainbridge, NY

What a wast e of time and money. They say they will send a pass code to your phone or computer and you have only ten minutes to use it to gain access to the web site. The pass code never arrives or hits the computer after 10 minutes. Try to use it and you are told it is invalid.

7 years ago

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Bob Henderson, NV

This site keeps making me verify my identity, even though I check the box to remember me. Worse yet is it's taking me 8-9 of the 10 allowed minutes for the verification code to get to me. By then they've logged me out because of inactivity. Really??? How dumb can they get?

8 years ago

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K. Smith Panama City Beach, FL

Worthless service! The only notification I get is sex offenders moving in around me and I can easily check that myself for free. My credit card was hijacked online, but I have yet to receive a notice from these people! Thankfully the credit card company was on top of it!

8 years ago

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Ron Brugger Chicago, IL

MyIDCare is worthless. I have an account but have not been able to access it for two months. I created a new password and that does not work. I try to email MyIDCare but receive NO response!!

5 years ago

Reply from IDX

We have reached out to Mr. Brugger via phone and email to assist with the matter he is reporting. ID Experts takes any concern or question seriously and will continue to follow up and provide assistance. Thank you, ID Experts

Sep. 11th, 2019

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Scott Robeson Lyman, WY

When you try to log in on your own computer, it still requires 2 steps, and they never send the code in a timely manner. You either are waiting forever, or you time out. So frustrating.

7 years ago

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Dan Vestal, NY

This company is awful!! impossible to contact always high call volume useless!!! days late in notifications if you can even access to find out what the alert was. don't waste your money!!!

8 years ago

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Michelle

They have not fixed any issues that I disputed, it all stays the same. What good it was for me to get this I don't know. Gives me the same info as my credit report.

7 years ago

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Tim Jacksonville, FL

Can never log into their site. the ridiculous two factor authentication is too slow. By the time I receive a passcode, the site session has expired.

7 years ago

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Robin Bensinger Newport, KY

Horrendous and practically nonexistent. No help whatsoever. They cause more problems than they fix. Worst customer service in the history of the universe.

8 years ago

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Gil Mitchell Salinas, CA

Worthless service. My identity was stolen and my credit card skimmed. They have done nothing to help and do not answer their phones.

1 year ago

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Rick Irmo, SC

Notifications are vague. Reports are confusing. Long waits to get to customer service.

7 years ago