ID Theft Assist

Gonna guilt trip you into saying yes for an account. I called them to cancel and they just tried to get me to log in. I never logged in a single time put in any information on the site and still got charged. Called to cancel and they never did. So I’m currently going through trying to get a confirmation but tired of hearing the garbage they have to say. All they will provide for you is telling you stuff that has already happened and if you monitor what’s going on yourself you can pretty much get their service for free by using your brain. As soon as you head that it’s “ID Assist” don’t do anything other than hang up the phone. Save yourself the pain

The service is expensive and not useful. Over several years, they never gave me any alerts I didn't already know about from just monitoring my own affairs. And none of them were of any consequence. Cancellation was unpleasant, that is, not easy.

I received the call scripted by the company. The idea sounded nice at first then after we hung up I researched and found that other companies offer the service for free. I decided not to enroll. I forgot to make the call to cancel within the 2 week time frame due to some personal family stuff. I completely forgot about this offer completely until about 8 months later. I don’t understand how I can be charged for a service I did not completely enroll in. They are not going to be giving me a full refund. I did get a couple months back. So if you’re considering using their services, just know that you don’t need to activate an account to be charged. I guess TD is too hard up and has to kick the small guy when they’re down. Banks make millions of dollars a year and can’t give a guy his $150 for a service he didn’t use. I know it’s not a huge amount of money to some, to others that’s a heat bill for the month, or groceries for the week or whatever. Big companies just don’t care anymore. It’s all about the shareholders getting their big vacation homes and yachts and whatever else the 1% like to buy. I guess I need to start the process to change banks as a matter of principle. My time is not worth anything to them. I know the grass is not greener on any other side of the fence, but atleast this service is free at other banks.

This company is a scam that claims to be associated to your bank credit card, after calling my bank they have confirmed this is indeed a scam, do not be trapped, do not say yes, do not respond to emails and do not answer.

I never even agreed to this service and they charge me monthly for it anyway. They said they’d send me an email and never did. Now I’m trying to cancel it and it’s been a huge pain. BEWARE! Do not say yes at all on any phone conversation with these people. Someone should really build a class action against them.

Very comprehensive program. Easy to work with and very helpful team of support staff!