1.3
3.1
Overall Score
Author: Kaitlyn Short
CSID, a company that has been part of Experian Partner Solutions since 2016, provides fraud detection and identity protection services for individuals and businesses worldwide.
CSID offers a variety of monitoring services like financial credit card and bank account monitoring, family and children identity protection, advanced technological tools like an Identity Management Center portal as well as CyberAgent® Internet surveillance, and 24/7 customer support.
The company also provides customers with identity theft insurance, the options of self-service identity restoration, assisted identity restoration, or full-service restoration, and lost wallet assistance.
Keep reading to learn more about CSID and to see what customers have to say about CSID services.
Top Ranked Companies
The Good
- Internet Surveillance
- Monitoring and Restoration Services
- Family Protection Services
- Customer Support
Internet Surveillance
CSID's CyberAgent® Internet surveillance scans numerous black market websites and chat rooms for the illegal trading of its customers' personal information. If any suspicious activity is detected, the customer is sent a fraud alert immediately.
CyberAgent® was created by CSID as a proactive identity monitoring solution that can monitor a significant amount of websites and data points in real-time. With CyberAgent®, customers can react quickly to avoid becoming a victim of a data breach or other cybercrime.
Monitoring and Restoration Services
CSID offers a number of monitoring services including social media monitoring, financial account takeover monitoring including credit card and bank notifications, child monitoring, court records monitoring, bookings monitoring, non-credit loan monitoring, change of address monitoring, sex offenders monitoring, and social security number monitoring.
The identity protection service provider also has a few options for customers who fall victim to identity theft while using the company's services.
These options include self-service identity restoration which involves step-by-step instructions as well as an interactive restoration portal, assisted identity restoration that involves tips provided by a restoration specialist and full-service identity restoration that aims to reduce the amount of time customers spend on identity restoration efforts.
CSID also provides customers with lost wallet assistance and up to $1 million in identity theft insurance.
Family Protection Services
The company provides extended child and family identity theft protection services.
These services include CyberAgent® Internet surveillance, social security number trace monitoring, child social media monitoring, and complete identity theft restoration services for any child's identity that is compromised by identity thieves while under CSID identity theft protection.
Customers are also given the choice of integrating any non-credit monitoring services to their child's identity protection package.
Customer Support
CSID offers 24/7 in-house customer support seven days per week via chat, email, or phone. The company has certified identity theft risk management specialists on its customer support staff that provide identity restoration assistance, product support, and more.
According to the company's website, CSID also offers "bilingual specialists, multilingual and hearing-impaired services" within its customer support department. Compared to other companies within the identity theft protection industry, CSID's level of customer support is better than average.
The Bad
- No Credit Monitoring
- Lack of Pricing Information
No Credit Monitoring
While CSID offers several monitoring services, the company does not offer credit report monitoring, which is an important identity protection service.
Most companies in the industry offer monitoring for credit reports that coordinate with at least one of the three national credit bureaus.
Lack of Pricing Information
Although CSID provides a good amount of information about its identity theft protection service, the company does not seem to provide any information regarding its identity theft protection prices, like start-up costs and monthly fees, on its website.
Customers who wish to access this information must directly contact the company.
The Bottom Line
CSID offers many personal information and data protection services including internet surveillance, data breach mitigation, and a number of monitoring services.
CSID also provides quick fraud alert notifications, identity restoration options, up to $1 million in identity theft insurance, and family identity protection services.
The company, however, does not offer credit monitoring or prices, like start-up costs and monthly fees, for its identity theft protection services on its website.
Customers who want to know the exact prices for the company's identity protection services must directly contact the company.
In regard to credit monitoring services that include at least one credit reporting agency, customers should consider other identity theft protection services before making a final decision.
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Mary Anne SImonds Anderson, SC
9 years ago
