BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
TrustedID is an identity restoration company that is owned and operated by Equifax, one of the three major credit bureaus. TrustedID's places its focus on protecting individuals, families, and businesses from credit and identity fraud.
|#1 Complete ID ›|| |
|#2 MyIDCare ›|| |
|#3 IdentityIQ ›|| |
|#20 TrustedID ›|| |
TrustedID provides its customers with comprehensive credit monitoring from all three major bureaus-Equifax, Experian, and TransUnion.
In the event of a lost or stolen wallet, TrustedID will help customers to cancel cards and replace documents.
TrustedID offers up to $1 million in identity theft insurance. Customers can rest assured that they will be covered and reimbursed for expenses in the event of identity theft.
TrustedID's services are somewhat limited. The company does not offer financial account monitoring or financial, criminal, or tax identity recovery. Additionally, it is unclear whether or not TrustedID provides social security number monitoring, preexisting condition assistance, or limited power of attorney.
TrustedID does not provide its customers with antivirus software to protect information on their personal computers.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
I have just spent nearly 2 hours on the phone with TrustedID trying to get a copy of the $1M theft protection policy. I have now been sent to no less than 7 different departments and companies. During the third call, the agent showed me where the link to the policy was online. I downloaded the policy to find it is just a summary of the insurance policy from my account online. It states it is NOT the full policy and I have to request a full policy. I called Trusted ID main number to request it. They sent me to the Trusted ID paid policy department. That agent couldn't figure it out. Sent me back to original phone number. They sent me back to paid policy department (1866-547-2748). They sent me out to another number, and that department knew nothing about it. At the bottom of the policy summary there is a phone number call to obtain the policy - called them, they knew NOTHING ABOUT it and sent me back to paid policy department! I talked with the senior manager at the paid policy department, he didn't know and sent me to another claims number. They do not the policy and sent me back to the paid policy department. NO ONE KNOWS HOW OR WHERE TO PROVIDE THE FULL $1M theft protection policy we are paying for! This is really beyond unacceptable. I'm ending my coverage.
Received a "credit alert" via both email and text message. I downloaded the report as indicated, and was unable to understand the reason for the alert. I called the number provided and spoke with someone with limited English language ability, who proceeded to request all of my personal information to "confirm my identity". I finally requested to be transferred to a supervisor who spoke English, who told me that the "credit alert" was issued because my account balance had changed to zero. I told her that I did not carry a balance and it was ultimately always zero, and asked why that generated a "credit alert". She was unable to answer my question, and only was able to assure me that my account did not have a problem. This sounds like a scam to me, and not a legitimate monitoring service. A great deal of aggravation for no reason, other than requesting my personal data. Maybe this is how Equifax looses their customer data, and I now regret providing it.
Today I received another one of Equifax's stupid "Credit Monitoring Alert" emails. I logged in to my account to review the alert. As always, it was another content-free bunch of jibberish about a bank I've never heard of doing something to an unidentified account. Against my better judgement, I called the "Customer Care Team" phone number provided in the email. An hour and a half later, after speaking to two call center reps and two "supervisors," I still don't have a clue as to what this alert is all about. It's no wonder these idiots were hacked!
The confusion and incompetence is the only thing you can count on! English isn't a second language-at best, it the fourth or fifth after gibberish. No one can give a straight or honest answer. Jim, Michigan
All you have to do is read all of the one-star ratings below (and above). TrustedID is a waste of time. Inept, stupid, uncaring people.
I wish there were something lower than 1 *. I was given this service as a result of Equifax identity breach. Some of the alerts they are sending to me are sent a week or later after the transaction. Last night I got an alert as 12:49 am and when I checked the website there was nothing there. One of the representative told me that she couldn't discuss something that was reported to a credit bureau other than Equifax! Horrible experience. Would not recommend them to ANYONE!
I don't trust TrustedId anymore than I do their parent company, Equifax. The customer service is awful. I called to cancel my subscription and was told it was handled by a different department. Instead of transferring me the young woman put me on hold. I called back and was finally able to cancel. Extremely poor customer service and the product is useless.
WOW...Have to give TrustedID only 1 star after reading the reviews. They were pretty scary!! Don't worry all the ones that signed up for the 'free year' because of the recent Equifax scare. I did too. I did call them and was told that we'd be contacted at end of our free year with option to continue or discontinue. So we'll see. At least that's a positive thought on this issue.
TrustedID is a defectively designed product. The whole idea of identity protection is to get an alert if a new account is opened, key word NEW, that you possibly don't know about. Instead, I am getting emails everyday that my balance changes on one of my credit cards, which will change every month, STUPID!
I signed up after the Equifax breach. I got an alert today so I checked it. The alert was based on a fraudulent credit application. This has happened several times and I have alerted all the parties involved and have filed fraud reports and have locked down all my credit reports so I call trustedID to find out how this got through and after 45 minutes of not understanding a word the person on the phone was saying, I was finally transferred to a supervisor who proceeded to tell me all the things I needed to do (all things I had already done) yet she could never answer the question as to how this fraudulent inquiry got through. She hung up on me. I called back and simply said I would like to speak to a supervisor at least 100 times before the non English speaking person got a non English speaking supervisor. Again I was informed about all the things I need to do but never got an answer as to how this happened in the first place. I was given another number that informs you to send your social security number and a copy of the card and your DL and a bill confirming your address along with your birthdate to an address in Atlanta......yeah, no chance for identity theft happening there. Equifax offered this horrible service after their breach and are doing NOTHING to help those affected by the breach. The customer service department knows absolutely NOTHING about customer service or the service this company supposedly provides. Nothing more than a band aid offered by Equifax to silence the masses who were breached. TrustedID does not care about your credit and is doing everything they can to make sure your information is stolen or breached.
I have never had customer service like this. I received a text saying there was an alert on my account and that I had to call the number 1-888-548-7878 (“TrustedID detected activity needing your attention”). I called the number and was on hold for 8 minutes. I explained what happened and she said they had a team that specialized in these issues and forwarded me to that group. I waited 18 minutes and was told I needed to call TrustedID. When I explained several times that I had called TrustedID and after she insisted that I needed to call them, I asked for a manager. At each point in the conversation, I was asked for various things that would identify me like my SSN, address, etc. When I got to the manager, she was very impatient and clearly not a people person. She became frustrated and kept asking for my address, insisting that the address I haven’t lived in for over 5 years is my correct address. After all that, she tells me that the reason I received a credit alert was because I have a balance on my credit card. Why would that trigger an alert? She said, “because you have TrustedID” (and stopped there, as if that’s all she needed to say. WHY WOULD I GET AN ALERT FOR ONE OF MY CREDIT CARDS JUST BECAUSE I HAVE A BALANCE. She kept saying “Because you have TrustedID.” She also then said it was because I have a phone number on my account as if the reason I have an alert was because I was foolish enough to provide a phone number to my account. The phone number is the contact method NOT the reason the system sent out an alert. I still have no idea why I received an alert for one credit card that has a balance but none of the other ones, all of which are changing balances in the exact same way as the card she referenced. I don’t think this is what the alert was really about. I think she just found something that she thought would get me off the phone.
After days of being on the phone, I finally talked with SEVERAl dIFFERENT PEOPLE FROM dIFFERENT dRPARTMENTS NONE of them have been able to help me. Each one tells me to call somewhere else but wait for a couple of hours to call. Been told that I am registered but how does that help when I have never had a password. Told that first Wait TWO hours and call again a certain number...answer a few Security Questions, then call another number to get a (new) password even thought I've never been given a first password. WHEW. Maybe if some tries to steal my account info, they will have the same problems. haha
I've tried multiple times on the internet and on the phone to speak with customer service and I just can't get in. The breach of our personal information has put 143 million people imminent risk of identify theft and mortgage fraud and this process of obtaining "TrustedID" is Byzantine and unreliable. What the hell is going on here?!
I'm a retired computer programmer and have retired in Thailand. I signed up for TrustedID after being mentioned on Equifax's web site for my file being compromised. However, since I now live in Thailand (I used my USA Address) , Equifax's server is now restricting most all incoming IP number from a foreign country, I get an excluded country error. I have a lifetime of credit in the USA which now can't even be protected by Equifax's TrustedID. To make matters worse, I found out the front end software used by Equifax is called CloudFront sold by Amazon. You can read about it on the web. It can easily be worked around. It screens out all unwanted countries from entering your server. Further investigation on the web reveals that this software has many many workarounds, and programs for sale which will fool Equifax's server into thinking you are in the USA. Who are they fooling? Not me! Most countries in the world do not allow use of this software as it does not protect their citizens from reading unwanted news articles about religion or politics. Living in the Far East and traveling here, I know South Korea, Thailand, China, Malaysia, Sinapore have built firewalls around their countries to protect their citizens. China has gone to extreme measures in this direction to allow only good news to be read by it's citizens, deporting foreigners those who hack around their firewall. Unfortunately, many Americans with credit files live overseas, including our military and civilian support. I called Equifax and ask that Thailand be unrestricted so I could legally access www.equifax.com and trustedid.com. He (Supervisor Dave #DXI14) of course, refused, stating no time frame has been set for world access. Only Canada and parts of the UK have access now. He later called me unprofessional and hung up on me after I asked for someone else in his company who could help me. It is possible that Equifax could allow just one person from the world in, easily done in CloudFront. He also said Equifax is just too busy to allow USA service members and civilians into their server right now and could give no time frame for when it would allow them in. I wish I could tell all Americans how to protect their credit file from hacks, and use Equifax's free products. With the new software CloudFront installed, Equifax thinks they are safe from foreign intrusions. How sad! It is my speculation that Equifax thinks they have been hacked by a foreign entity or government, maybe Russia, China or North Korea and they think CloudFront will protect them, they are completely wrong! They only make vulnerable all Americans overseas to be exposed to ID theft.
Can't even get into the website. You'd think since they caused this mess they'd be more helpful. Hopefully their 26% stock value loss is just the beginning of their down fall.
Signed up weeks ago as a result of equifax breach. All i get is an error after setting up an account, states call customer service. I have called during their posted hours for 2 weeks now with nothing but a busy signal. I have had it with equifax as well, they will not lock my credit report directly over the phone.
Received two texts stating action was needed. When I logged in to my account, could find nothing. I called and waited one hour. Hung up and called the next day. Been waiting on hold almost 2 hours and they still have not answered. Sent them a text reply, and 2 additional emails. Still nothing. If it was so urgent that 2 texts were sent, why is nothing showing on my account?
What good is this service if you cannot access it? This was provided by Equifax due to their security breach. I received a link to activate which only partially accepted my credentials. When I attempted to redo my input, I was advised that the account was already activated and provided a link to their website. I clicked that link and NOTHING! Tried 3 different search engines (Google, Explorer and Bing) and none could connect. No connection problems from my end. I searched the company out and again clicked on the link to their website and again got nothing! This is total BS, As I stated at the beginning, what good is this service if you cannot access it?????
I can not log on to my account. Keep getting a web page with a medium size blue arrow and nothing else.
Site is never online. THE SERVICE DOESN'T EXISTS IF YOU CANNOT USE IT.
Can't get trough to anyone and can't complete my Equifax Support identity help. This has been going on for days. Horrible response to their ridiculous phrase, "the incident." Hey Equifax...it's a breach affecting over one third of the citizens in this country!! Wake up and fix this nonsense.
you can't get anyone to help you. I have waited over 2 hours for someone to pick up the phone. at first when I got the link email, they send me a series of sign in questions, then it said my answers didn't match theirs. Then I tried again it said it was activated, but I have no way to sign in as no password was provided. What a mess and what a waste of time...
Trusted ID texted my phone to say they detected activity needing my attention and asked that I login to their website or call their number. I logged into their website and couldn't see what needed my attention so for the past 56 minutes I have been on hold with their phone center. Their call center doesn't even estimate the wait time. These folks are way behind the times. Unfortunately, I cannot wait all day for trusted ID to pick up the phone!
I have not been able to talk to a live rep in days that I have been calling. As of right now I've been on the phone for 2 hours 36 minutes and guess what? No one yet!
Impossible to contact. I have tried 55 times to call. Website is down, too.
After their breech - they offered me "free" credit and fraud monitoring since they had indicated my information was probably stolen. What they did was sign me up for their service "free" for one year - but it is a auto renew program. And what they also did not disclose is that if you do sign up you waive your rights for reconciliation if the data stolen did result in identity fraud against me. Fortunately this won't hold up legally. The fact they are trying to make money and take advantage of the people who were already hurt by the hack on their company - is lower than dishonest. Now they keep sending me notices to log onto their site since they detected activity that needs my attention - the site is always down
Equifax TrustedId is sending links for the free service due to the breach, but the links are broken or the page cannot be reached. They are further defrauding the Consumers, deceiving the public , the Government, and in doing so, doing irreparable harm to every consumers livelihood.
stupidly signed up for the free service on 9/11 tried calling on 9/13 to cancel was on hold for 40 mins. finally hung up today 9/14 so far have been on hold for 1hr and 47 mins. good thing I don't need them for an emergency just trying to cancel my subscription!
This is a scam, my credit card was charged for a service that I didn't request. I will contact the federal government to investigate this scamming business.
They are the worst. I cannot believe how inefficient their customer service, marketing, explanation of renewal fees. They will cancel your entire account when or if your credit card declines an automatic renewal w/o any explanation or even with your knowledge. It takes HOURS, and I mean hours, to load your info and this I have no access to it, ever. Do Not Waste Your Time. I cannot believe AARP (the king of driving you nuts with emails of explanation) partners with these losers. Don't fall for the 'cheaper" fees. It is not worth it. Shopping for a new one myself but I think they all are as bad as one another.
Minutes after I attempted to sign up onlineI for this program I was charged 209.99 for a family plan, which is double the fee for the individual plan. This charge showed up on my account for the higher amount before I had entered the information for the second person. They said they would immediately cancel the bad account . Well, that didn't happen. I talked to several people, The only reason I gave them a 1 instead of zero is because they are nice, incompetent but nice.
I tried to cancel service after my husband passed away. They said I need to sent a death certificate, which I did. After several weeks they not only had not cancelled service, but charged me for another year. I called again, and told them the above, and I was told they had NO MAILING ADDRESS and had to fax in the info. I did that, and still no cancellation. I finally threatened to report them to BBB, and other State agencies, and they finally sent a check for the renewal. I never did get the additional 2 months from when I began the process, but I was glad to get rid of them. Do not ever sign up with them - they are not to be trusted.
I signed up with Trusted ID for my family and the account expired after a year. They never contacted me to renew and I only found out it expired when I received a text from them citing "activity needing your attention" but when I went to login it said I needed to renew my subscription. Seems to me that is their way of letting me know I need to renew. It put a dent in my trust in them
Signed up for the "free" 14-day trial individual membership. I had to authorize a $1.00 charge to supposedly verify my banking information. The sign-up page assured me that I had until a certain date to cancel at no further charge. Less than 24 hours later, I check my bank account and see that Trusted Id had already attempted to charge me the first full month. Unbeknownst to them, my bank places a 5 day hold on new or unknown requests for payment, which allows me time to make sure the payment doesn't go through. I was able to cancel in less than one minute, they didn't bother asking the reason for the cancellation. For the brief time I had the service, I liked what was offered; however, they chose to create a trust issue right away. The last thing I need is to have to worry about unauthorized charges from a company that is supposedly protecting my accounts.
Deceptive Billing and Customer Service- Your credit card is auto-billed annually with no email warning that it will be charging you, and giving you the opportunity to cancel. I contacted them and was informed that their system sometimes does and sometimes doesn't inform you of the pending charge. When I saw the charge, I contacted them for cancellation, which they said they would do, but would not credit me for the partial month in my "current" plan. I raised the level to the supervisor, who again said she would not credit me. Seems like a scam, which is deplorable for a company that claims to be "protecting you." Any reputable customer service-oriented company will notify you in advance of a recurring charge.
If you want a company that will no cancel your account, and will continue to bill you year after year for over 5 years, despite telephone calls, emails, online chats, and credit card disputes, then TrustedID is your company. They basically scam people into a subscription that they will not cancel.
They canceled my account without notifying me. I called them to see why the account was canceled and the agent said that the credit card on file expired, I asked why they did not send me an alert and he said I not sure why, our account does not show any notices or attempts to contact me. He said I would have to set everything up again. I can't believe a company that is suppose to send you alerts when something is wrong with your identity, can not send you a notice when they don't have an updated credit card on file. Poor service. I would receive false alarms alerts all the time. I went with Life Lock after this issue.
Could NOT be more displeased. When trying to cancel I was told the only way they would allow it was to furnish my death certificate. After three calls to the company I was still not able to convince them I was alive and couldn't furnish the document. At that point I contacted my credit card company and had the account put in dispute. Is this the type of company you want to do business with
I only bought the service because of AARP endorsement. They are scammer that should be shut down. They lied about crediting my card with a promised refund; then they lied about sending me a check. I've now gone to AARP, but not very hopeful I'll ever get my refund. Stay away from these crooks!
After years of being a Trusted Id member my membership was cancelled because they say the computer tried to bill my credit card and it was declined. It was declined because my card had been compromised. Why didn't they just simply ask me for updated card info. Trusted Id customer service sucks….
Ridiculously unhelpful if there is a problem with your credit card payment, they cancel your account and make you start from scratch in providing all your information. What if my credit did have an issue then? They just effectively washed their hands of the situation. Never give them your money!!
This company is a scam! They charge your card even when you cancel. Then when you call back they want to give me a partial amount. Uh no.
Here is my horror story. I was getting a few erroneous charges on my credit card which trusted ID did not pick up so I contacted my bank cancelled and reordered the card on a Friday on Sunday falling to Friday I cancelled the card ID tried to pull their feet out of my credit card which they couldn't. I then received an email and text from trusted ID stating that they are honoring my request to cancel my account. They did this without notifying me prior to cancelling the account or finding out why the card was cancelled. When I contact them that Monday they refuse to reactivate the account stating that I would have to go back through and reset everything back up that's real customer service for you there folks they lost a customer of 10 years who went to LifeLock anybody reading this I would strongly suggest you go to LifeLock you should've trusted ID they don't give a damn about their customers
Company charged my credit card for another year without informing me. I saw it immediately and called to cancel. I was informed that even though I called the same day the billing went through, they won't refund my money until the next billing cycle. So I only get eleven months back. To me that's fraud, and that is one of the protections you hire such a company for! We'll see if I even get the refund back! Scam artists.
Totally WORST company ever. I am still trying to get my partial refund 3 weeks later. I tried addressing issues on my file and it was like talking to my pre-teen. Really unprofessional.
This company is not available 24/7, then why should we trust it, tried to get into my site today, they refused me and then when I tried to get in via my birth and ssan they still refused me and I pay them to keep me safe!!! Really I pay these people to keep me safe and they refuse to let me into the site I pay them to protect me? I call them and they try to let me in and still I can't get in and then they tell me to call or try back 30 Min. later and still can't get in and then I find out they are not a 24/7 company? Really? You want to trust this company with your private information to protect you 24/7? And you can't call them during certain hours? Are they the company you want to protect you? I think not!
WOW. Worst company ever. Their "warnings" are always well after the change in credit and when I had to cancel a credit card they didn't even bother to check to see what the issue was ; they just cancelled my account. When I asked them why they did that their answer was that yes they were being paid to monitor my credit, but a cancelled card was not enough of a red flag for them to reach out and since they did not get paid; I got cancelled.
Trusted ID is far from being trusted!!!I signed up for their free 14 day trail hammered my visa 240.00 1st day. Stay away from these thief's. Plus they aren't very correct in their knowledge far from experts and further frm being trusted. YOU HAVE BEEN WARNED!!!
Your methodology, leading to a rating of 4.8, didn't evaluate the quality of support from TrustedID. I have had their services for a little over a year. Two days ago, I received a text message about "detected activity needing your attention" and a phone number to call. Info on their web site was too cryptic to interpret. I called right away to find out what that was about, and was put on hold for 15 minutes, after which I had to leave the call to attend a meeting. After the meeting, I called back, and sat on hold for 45 minutes until it was time to go home at the end of the day. Couldn't call back in the evening, since their phone hours end at 8:00 PM Central time, and I'm on the west coast. I never got through to them.The bottom line ... I was looking at this web site for clues to anyone that might do better. If the company doesn't pay for enough staff to answer its phone when they recommend that the customer call them, then what use are they?
Cancelled my account promised a refund and never received. Now I try emailing and they refuse to answer since the account is closed. And to top it off they don't list their business hours and when you call it just says keep holding were very busy. This is of course a lie since they aren't even open. Not sure how a place can protect your identity when they have very limited hours. I guess they think crooks work normal business hours. Awful service. save yourself a headache and look elsewhere.