Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring. LifeLock services millions of members and provides identity theft protection to individuals, families, and businesses. According to LifeLock's website, "data breach criminals" often have the abilities to commit identity theft long after a breach occurs. LifeLock will send fraud alerts to customers of any potentially suspicious activity and will help address identity theft victim problems. Using the promo code "BestCom," Best Company visitors can get 10% off a LifeLock protection plan. Terms apply.
LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens. LifeLock customers can receive credit monitoring services from all three major credit bureaus (Experian, Equifax, and TransUnion), internet scanning and dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more. Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. LifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.
In the event that a customer becomes a victim of identity theft, LifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company provides limited power of attorney/time with restoration specialists and lost wallet protection. LifeLock also assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers with pre-existing identity theft conditions.
LifeLock offers up to $1 million in its million dollar protection package, which covers up to $2,000 in replacement of lost or stolen documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and child care, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.
LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The company will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the situation. LifeLock will monitor customers' information around-the-clock so customers can rest with a peace of mind. LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.
The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing. Meanwhile, some other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's pro-rated refund promise emphasizes the company's confidence as well as its service guarantee.
LifeLock offers three identity theft protection options to choose from: the LifeLock Standard plan that costs $9.99 a month, the LifeLock Advantage plan that costs members $19.99 a month, and the LifeLock Ultimate Plus plan that costs $29.99 per month. Best Company visitors can use the promo code "BestCom," to get 10% off of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts. Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and security.
Customers are able to get the LifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature. With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus. According to the LifeLock website, the mobile app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts." Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.
In contrast to many other identity theft protection companies, LifeLock does not provide customers with antivirus software to protect sensitive data on their personal computers from identity thieves. Identity thieves often target personal computer systems which means that LifeLock customers will need to pay personal out-of-pocket expenses for additional identity theft protection in regard to antivirus software. Some other companies in the identity theft protection industry offer antivirus software within their standard plan/package to save customers personal expense and to provide further identity protection.
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Since November 1st, I have had my identity compromised 4 times. After the first incident, November 2nd of last month, my husband and I decided to call LifeLock. This has proven to be the one of the best decisions we've ever made! LifeLock has caught all of these attempts to use my name and information in fraudulent activities. There are no words to express my sincere gratitude for protecting my identity. Thank you, thank you, thank you!!!
I received a phone notice that a credit check was in progress for a new account. I contacted LifeLock and a fraud investigation was opened. The result was a conference call with LifeLock, Sears and myself which confirmed that an application had been submitted to Sears with all of my info. The application was denied. LifeLock worked as advertised.
I obtained Lifelock last year after being hit 3 times, on 3 different cards. When Lifelock appeared I thought my troubles were over. Well It happened again in August. And I had to do all the front work. Lifelock eventually sent me the paperwork to finalize it. But If this happens again, I don't see any use for this company.
A pickpocket stole my IDs--all of them! When I realized that my information was "out there" I first contacted my bank and they recommended Lifelock. I have never regretted this! The whole FTC/Police Report process is a real pain and it was great to have Lifelock helping me along. Lifelock has now aided me in three incidents. I depend on them to keep a watch out for further theft.
My purse was stolen and one of my cards used at a gas station about 10 miles from point of theft. Life Lok stopped the sale cancelled all my cards and I lost no more than the purse and its contents. THANKS LIFE LOK
My identity continues to be used by someone that obtained my social security #, name and date of birth. This has happened about 7 times over the past 4 years. They have obtained pay day loans, free cable TV, free cell phone service and home phone service all in my name. LifeLock notified me of these each time and helped resolve the problem with the companies involved and with the credit bureaus. It is all a pain to handle, but much easier with LifeLock. Glad to have them on my side!
I was notified by 2 alerts. One credit check which was legit but the second was a true identity theft. The specialist called me and handled it with the company's fraud department in a 3 way conversation and they identified it as fraud. The LL agent told me the steps I had to take and they would do the rest. Her name is Kristen and she deserves a big hug today! Thanks Kristen!
Received notice of someone using my social security number from IRS. Contacted LifeLock and they sent me paper to begin and the issue was solved. Received our money. I really like the fact we had one person taking we could call who was helping us.
contacted by lifelock that a payday loan company in Texas was processing a loan in my name. I had not applied for any funds from anyone. When lifelock notified me I was able to stop the loan process. Lifelock also informed me how to notify transunion to get my name on a 3 month fraud notification and with a police report I could be on a fraud notification with the 3 credit reporting agencies for 7 years! Lifelock did a fantastic job, saved me money and made it possible to maintain my credit rating. Excellent work from an excellent company!
I did expect a little more specific and quick response to my email. Also that you could do more to protect me against possible fraudulent credit applications. Now I have to call the credit reporting agencies myself and request fraud alerts. I thought you would have done that. What exactly are you doing to protect me?
It seems the holidays, are the worse time, when people try to open accounts in others names, other than their own name But thanks to Lifelock, it was stopped in time. Thanks lifelock; it's worth every penny to keep lifelock. People try this every year. To either get a cell phone, cable tv, or a credit card, or storw card, either in my name, or a family member. Thank God we are protected with Lifelick.
someone opened a paypal acct in my name a few days ago -- since i don't really use paypal i would have never had a clue that it was in existence if not for lifelock lifelock has already paid for itself
I was in Best Buy November 2, 2014 to exchange a television that was covered by warranty. I was contacted by LifeLock soon after to see if was trying to open a new account at Citi Bank. I said no and was contacted by Citi Bank soon after to verify that fact. I was given the understanding that the application would be stopped.
Excellent, hassle free and prompt customer service! in three years of membership with LifeLock, it was my first experience to resolve a fraudulent activity by someone using my personal information. I feel extremely safe and satisfied with LifeLock and I'm glad that I made a wise decision in protecting my family and myself from such threats on my credit history! Highly recommended!!
I couldn't wait to call my Mother to tell her the GREAT NEWS! I had applied online for a new credit card (a VISA) & less than 15 minutes later I received an email from LifeLock warning me of the application and asking me if I knew about it! What a wonderful, and welcome, surprise! The email doubled my security by asking me to confirm or deny that I knew of the application (which would've initiated the 1st round of further investigation had I denied knowledge, I'm certain). I can't tell you HOW PLEASED & REASSURED I FEEL. I joined LifeLock only a couple of months ago and am THRILLED because I forgot I had it; but, it's doing its job behind the scenes, keeping me safe and protected! I'll be telling everyone I know how to protect themselves from most forms of Identity Theft and Fraud....with LifeLock! THANK YOU ALL, SO MUCH! (My Mother feels great, too!)
I had money stolen from my checking account so someone could enjoy a dating site. It was rediculous and I felt violated. My uncle advised me to get LifeLock and I took his advice. I'd seen the commercials, but it is nothing compared to the wonderful experience this has been. Thankyou for this service and the professionalism that is so difficult to find these days.
I had a recent bad incident with Lifelock. They called me about an alert and recommended I call in or go online. Since I was not at home I called in. However, I did not get directed to my alert issue, I was directed to some sort of contest where I could win something. Several hours later I went online an checked the alert. I contacted Lifelock about my incident and I have not heard anything back from them in the last 24 hours. Otherwise, I like their service and value and would recommend them; I have no idea what the issue was on the contest.
Life Lock sent me an alert that someone had applied for a credit card using my name and SSN. I called Life Lock and she put in a call to the bank. With myself, Life Lock, and the bank on the phone together, we got the situation settled and the bank said they would put in a Fraud Alert to the credit bureau. Thanks to the Life Lock representative for her patience in coordinating with the bank and myself for a solution. John Persons
I signed up for LifeLock after being a victim of the Target Data Breach. I received a phone call telling me I had applied for a loan when I had not (and told them if they let the loan go through it would not be repaid by me) and then LifeLock found an address in New York associated with me-I was able to protect my information and I know that only legitmate applications made by me have been able to go through. I am renewing when my subscription expires.
Love LifeLock!!! When I found out someone was using my personal information to open an account in another state, that is when I contacted LifeLock. They walked me through what was needed and I gave the information that was requested. The only thing that is very important is to update your information when it changes...the service is only as good as the most up to date information you provide.
I received an alert from LifeLock that a credit application had been submitted in my name. I didn't recognize the application, so I informed LifeLock the application was fraudulent. LifeLock immediately took charge to investigate the circumstances of the application. When they validated the application,they set up a telephone meeting for me with the creditor to cancel any further action on the application. The hardest part was waiting for the creditor to answer the phone!
Both my wife and I were alerted that a bank account was being opened in our name. After conferring with each other we both clicked on "Not Me" on the email. We got a follow-up email with several questions designed to help us make sure that it wasn't us. A quick phone call with LifeLock and we were assured that we would get a call from one of their fraud specialists who would conference us in with a call to the bank. I got the call right on schedule, they verified it was me and then got someone from the bank's fraud unit on the phone. They checked their records and found that the account had actually been set up as a trust account from our funeral home due to some preplanning we had just completed. We knew we had made the agreement but had no idea where they had set up the account. This was a great example of the value of my LifeLock membership! A+
I signed up for life lock when I found out an account had been open at Macy with my information... Couple of days later I recieved a credit card of jcpenney in the mail which I never applied for.. I called life lock and each representative that I spoke with was very kind, helpful and made me feel a little less stress about the whole situation
Thanks! I over-reacted a bit when I realized someone had used my debit card. I reported that it had been compromised. I didn't mean to give the impression my whole wallet had been stolen. There perhaps should be one extra option to click for clarity's sake. I checked my bank account this morning, which I normally check daily. I discovered a transaction I did not make. My bank helped me stop the pending transaction right away. I called LifeLock too and other businesses I use. It took half a day but was worth the effort. I haven't been a member 1 full month yet. I imagine the number was stolen online, as my computer is quite aging now. I blocked the use of that card. I'm sure LifeLock will help me if there is more I need to do.
Life lock representatives have been, so far ( I have been a member only a few months), friendly, helpful and reassuring. They don't seem to mind going the extra mile. One rep made an inadvertent mistake, which caused me some alarm; however, it was corrected swiftly, diligently and courteously.
One of our credit card companies notified us of scams against us on two occasions. Both times, LifeLock must have been clueless, as they didn't contact us at all.
A few days ago I was contacted by LifeLock telling me that my social security number had been used to try to open a new credit card at Sears. Since I had not initiated the request, LifeLock contacted Sears and launched an investigation. Today I was contacted to give me assurance that Sears had refused the credit card and that none of my other information had been compromised. I appreciate LifeLock's prompt attention to this matter!
I was under the impression when someone checked my credit I wiould be notified and as to who checked it. I do not get any alerts at all. I feel I am paying for something that is not protecting me at all. Why can't lifelock do something with my credit and clean it up. There are things on my report that are not mine.
I was very happy Life Lock caught this activity of someone opening a credit card, that was not me. They did not just call once, they called twice, text twice, and emailed twice! I am a teacher & not able to answer calls quickly, but they kept trying until they reached me. I was relieved to get all the notifications! It saved me A LOT of headsches, I'm sure. Within 5 or 6 business days they contacted me again with the credit card company to resolve the whole issue Thank you!! Lisa Mason A VERY satisfied customer!!
I'm a huge fan of Lifelock. I've heard alot about it and when I purchased a home with all the added accounts that had to be set up I knew I needed more security for my identity and my assets. Lifelock takes care of it all - and its so easy to navigate the site, customer service is incredible. I felt like I was the ONLY person they had to talk to the day I called. I am planning on upgrading to Lifelock Ultimate Plus to have even more ways to stay safe and secure. In this day and age; who can be too careful? Not me!
One of those things you don't like to get, but comforting to Know Life Lock has you covered. The alert from Life Lock notified me that someone was attempting to open a credit card account in my name. Life Lock followed up with the bank, initiated the call and I was able to confirm with the bank that I had not applied for a credit card. Also got good advice from Life Lock concerning contacting the credit agencies. Cold not ask for better service. Don
I have been a member of Life lock for over a year after my entire purse and contants were stolen from a church office. LifeLock was amazing with help at stopping use of my credit cards and personal information; I know the company saved me so much financially and emotionally. They did take care of EVERYTHING. thanks
I have been through heck with identity theft and decided to invest in LifeLock to protect my identity from that point forward. Since I have signed up (3 years ago) I have had awesome results, multiple alerts warning me of attempted fraud, and an awesome team at LifeLock that fights for me and my credit (sanity!). I am so grateful for the excellent customer service in which I have received from every single person I have spoken to at LifeLock!!!! Thank you for everything you do, Lifelock!!!!
My credit was shot, My information was used by family members and online hackers waiting for you to make one mistake, open a corrupted email or answer fake questions. In this modern world technology can be great but stay alert, at the mall, stores, online even in a parking lot or a so called atm, gas pump or any transaction system, criminals are waiting with RF scanners or card readers which can reach up to 1 mile even, placed on or near atms or card readers, You do not need to give any of these criminals your card, simply pull the card out or swipe it close to a criminals reader and your screwed. Life Lock is your only weapon against modern criminals who prey on hard working men and women. Without Life Lock you are open prey and sooner or later, they will get you. It's even common to just take a little here and there, you won't miss it, you may never know anything happen at all. Get Life Lock and stay safe. Good Luck
LifeLock notified me with an alert that there was a credit report request for my social security number that I didn't authorize. We had a conference call with the corporation that requested the credit report and found out that they had erroneously typed in my social security number by mistake. Great to know that they are on top of things and that they did all of the work necessary to give me the piece mind to know that this wasn't a case of identity theft. LifeLock is everything that they advertise to be!
I only called LifeLock last week and joined. I'm really not sure if I am an Ultimate or Ultimate Plus member. Just this week I had a question about a email I received from Home Depot regarding their data breach in September and my email address. I was glad to receive a response from LifeLock today as I was unsure what I should do. They were very helpful.
I receive Life Lock Alerts by text and email. Recently there were several in one day from a company unrecognized and it was quite alarming. Life Lock launched an investigation, had the results in less than 24 hours turning out to be noting harmful at all...it was an amazing RELIEF. You don't have to pay bills or do much of anything through the Internet, but we are all affected by it anyway every time we use credit or debit cards. My identify belongs to me and no one unscrupulous is going to come along and take my identify and what I've worked hard to gain and it's not a lot, but it is mine. I'm not sure how Life Lock does it, but they are THE BEST OF THE BEST in Identity Theft Protection. Thank you, Life Lock!
I received an alert that a bank account had been opened in my name at USAA . I worked with Pooha (sp?) in the fraud dept. She has very professional and helpful in working through the issues with USAA, even calling back to get a second rep after the first one refused to have a third party participate in the conversation. At the end, she put me in contact with Jean, a Resolution Team member to answer a few questions I had.
LifeLock contacted me to verify suspicious activity with my social security number. Someone had opened an account with a major telecommunications carrier using my social security number. LifeLock handled the problem, notifying the company of the fraud and getting the account closed and the credit reporting agencies notified that I was not responsible for any charges. I am thankful that I had LifeLock . They saved me a lot of time, trouble and who knows how much money. They took care of everything.
Jennifer, my Lifelock Representitive was extremely helpful. She contacted the companies corporate office (while I was on the other phone line) in regards to my two-year-old and someone utilizing her social security number to open up an account with their information attached. Not only was Jennifer very professional, she utilized her resources to assist me to the best of her capabilities. Because of Jennifers help, I was able to get to the bottom of what happened and why it looked like someone was using my daughter's Social Security number illegally. Thankfully this time it was a mechanical error, but it could have been something else - something much worse - and I would have known about it right away thanks to LifeLock. After going through this experience, I know that I won't have to worry if anyone is trying to steal my daughters, or anyone else in my families personal information for identity theft.
My wallet fell out of my backpack, went to find it by my car and it was gone. Called police, etc. Called Lifelock within an hour or so for help, as I shred everything, and had no bills to find my card numbers, etc. They notified everyone and called me back real soon. What a relief!! I first heard Lifelock on Rush Limbaugh years ago and have been well pleased with the service, the product, the price, and the security. A month later my friend found my empty wallet while walking her dog.
Recently, I received an alert from LifeLock which indicated that someone had attempted to use my information to open a credit card account. The information that I received from LifeLock, via both email and phone messages, was extremely helpful. I quickly responded and identified the application as being fraudulent. Lifelock followed up and coordinated a call between myself and the lender. As a result the application was refused and the fraudlulent submission will be expunged from my credit report. In addition, I was given excellent advice on how to submit a fraud alert claim to the three major credit reporting companies. Many Thanks to LifeLock, particularly Rueben, Anne and Melissa for their efforts to avert what could have been a major problem
When someone hacked our Social Security numbers on the IRS website we thought our lives would never be the same. When speaking with the IRS agent on the phone I happened to mention that we were Llfelock members. He breathed a sigh of relief and told me that was the best money I have ever spent and that our case would be handled so much better with LIfelock in our corner! I never imagined how frightening this kind of thing could be. To have Lifelock in our corner when in addition our state tax and revenue dept said we owed them thousands of dollars when we did not, was a huge relief. This is the best investment ever! Now our IRS tax return has been sent to us and we are in the process of resolving the state issues with the assurance that with Lifelock we are not alone in this! Thank you Lifelock for everything!!
Great Service. I have Life Lock for my husband and myself and it really takes the worry away when you see all of the identity theft every day. Thanks Life Lock. Everyone should have you before it's too late. I worried everyday about it for sometime, and then I just did it. Now, I am worry free. Thanks again for my protection and you are worth every cent you're paid. I haven't had any incidents other than Life Lock checking a few charges that I made myself. They just wanted to make sure the usage of my card was being made by me. Sincerely a very happy customer, Paula Starnes
Rachel Walker was an excellent mediator through two different companies that had accounts opened for someone using my social security number. She answered all of my questions, provided information needed, and gave me the time needed to complete our mediation. I will continue to highly recommend LifeLock to all of my friends, family and social media acquaintances.
Recently contacted by LifeLock notifying me that there was somebody using my information on applications for merchandise, LifeLock totally took control and did and are still making things right protecting my identity. It's an awsome feeling to know that somebody is working 24x7 protecting what you have worked so hard for. Incredibly professional and spot on!
Lifelock quickly and professional resolved the problem with an account that was opened with ATT UVerse with my SS# which was not an account I opened. The representatives were very friendly and efficient in their work!
I was contacted by Lifelock in regards to someone trying to sign up for a landline through Verizon with my SS# and DOB. I would have had no idea that was happening until it was too late if it wasn't for LifeLock. Lifelock called Verizon with me on the other end to dispute the fraudulent request. It all took about 10 minutes. I am very pleased and am happy to have Lifelock on my side.
I've had LifeLock for about 2 years. I got it after being caught up in the Target data theft. At least 3 times LifeLock has notified me of people trying to open accounts in my name. No idea how I would have known if LifeLock didn't alert me, at least not until damage would have been done. Just today I got another alert about a service being opened using my social. LifeLock called the vendor, discovered it was indeed fraudulent, and the vendor removed the service and had the credit inquiry removed from my credit report! This service has paid for itself many times over, especially since we're looking to buy a house soon and need our credit in good standing.
I have upgraded my Lifelock coverage, and have added all of our conventional bank accounts for coverage. However, when I tried to add my wife's account with University Federal Credit Union, Lifelock did not recognize it, so I submitted a request - AND HAVE HEARD NOTHING SINCE.