Name: NortonLifeLock
Rating: 2.9

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Bob

I gave had Life lock for the last few years. I was a little disenchanted with my renewal rate for 2015 going up 35% for myself and my wife. The service us good but that is a pretty steep increase so I will be looking elsewhere.

11 years ago

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Karen

Life lock has been nothing but a thorn in our sides. We changed our credit card number and wanted to discontinue our Lifelock automatic payment account. We got 3 charges on our new card number from Lifelock. When we called them they claimed our credit card company called them to give them our new card number. We are always on hold for at least 15 minutes the Lifelock and they could not find our account when we called. We would not recommend Lifelock since they did nothing for us.

11 years ago

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don

My experience with LifeLock was mixed initially and then became worse this year. Most of what I was paying for seemed to be the credit monitoring service. However, when someone opened a cell phone account in my name and worked under my social security number, I didn't get an alert because it wasn't reported to a credit bureau. Then we called to get help from LifeLock and they said sorry that's not covered under our plan and we had to fix it ourselves. Totally different than the commercials make it seem. I now see several lawsuits so maybe I'm not the only one.

11 years ago

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Salem Z.

I was a Lemon wallet user and they took over updated the app to lifelock and my credit card info was still there. But on the latest update I cannot access their service anymore where my username and password doesn't work. I need to delete my credit cards details and I'm stuck now. What if someone manages to get access to this account how should I know?! Won't this defeats the purpose?!

11 years ago

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Rosie Ewing Houston, TX

The product does the job as far as I can tell. However, they are constantly asking me to purchase add-ons. I feel as if I was baited and now being asked to switch. I don't think I will be renewing my subscription because of the way they market and sell the product.

3 years ago

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Fernando

It is great not having to worry if someone is using my info. Now a days it seems so easy for someone to steal your identity. Life lock takes away the worry.

3 years ago

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Dr Al Sarno Overland Park, KS

For a low annual fee they provide a great deal of peace of mind. The dashboard is easy to navigate and the information provided is very helpful to stay safe.

3 years ago

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L Turner Avon, IN

Purchased NortonLifeLock with my Norton VPN and they survace is top notch. Feeling safe about my information is important. They offer monitoring for credit.

3 years ago

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Rick Froid Park Ridge, IL

NortonLifeLock has been very helpful to us and gives us a great sense of security and protection. Great easy online system to walk you through and set up

3 years ago

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Hallieford West Valley City, UT

They are very helpful in watching for suspicious activity and sending alerts. They offer many aspects of protecting your identity and are trustworthy.

5 years ago

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member.

Sincerely,

Autumn Moore
NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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destiny wright Jacksonville, FL

Norton has definitely protected my computer from a few viruses and sketchy websites. I definitely recommend as I have been using their services for years.

5 years ago

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place.

Thank you for choosing NortonLifeLock, I hope you have a wonderful day!

Sincerely,

Kristen Tifft
NortonLifeLock Product Support Analyst

Jan. 6th, 2020

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Alyssa Boren American Fork, UT

We have loved this company. They are very thorough, and we get notified promptly whenever there is a concern. Even if all is well they send us an email saying that.

6 years ago

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your LifeLock membership in place.

Thank you for choosing LifeLock, I hope you have a wonderful day!

Sincerely,

Kristen Tifft
LifeLock Product Support Analyst

Oct. 7th, 2019

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Becky Livingston, TX

We've had LifeLock on my account and my husbands for probably for or 5 years. I can't say I'm real impressed. I usually hear the news in the media before I get an email from them. I need to look and see what all they are supposed to cover because I had a credit card hacked and almost $5,000 charged and didn't hear a thing from LifeLock.

6 years ago

Reply from NortonLifeLock

LifeLock contacted this consumer on 10/14/2019 to address her concerns.

Oct. 14th, 2019

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laurie white Rockford, IL

Expensive charge appears in bank account with no warning. No one at the attached phone # speaks understandable English to cancel. Wants to redirect your computer to another website for cancelation #???. Alarm bells ringing . Time to call the bank and run not walk to a better option

4 years ago

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john oates Sebastian, FL

My VPN stopped working. the agent couldn't fix it so they put me on hold for 2 FRICKING HOURS then some foreign speaking guy tells me the servers are down to call back in 2 hours. This SUCKS! I had to wait 2 hours to be told to call back????? Whata messed up "Service" Center

5 years ago

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Sheryl Maccia Chester, NJ

The worst possible company/service I have ever encountered. Paid them over $600 dollars to upgrade and yet no one in their uneducated group of c/s reps in the Philipines could answer simple questions. Spent countless hours on hold. Tried to get a USA number and it's impossible. Scary to think they are protecting my ID? LOL

5 years ago

Reply from NortonLifeLock

NortonLifeLock spoke with the member on 2/24/2020 and addressed their concerns.

Aug. 13th, 2020

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Derek VA

Used to be an ok company but I continue to have issues with their website and their customer service has seriously gone down hill. I just received a response that basically said they had addressed my concerned when they obviously have not. It is just one problem after another and I will not trust such a company with such a critical service.

8 years ago

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Dallas Adair Whitmore Lake, MI

I called life lock, the person I talked to could have cared less...could not believe this was the person possibly trying to sell me on this plan....not sure what happened but I think she actually hung up on me.... I called another competitor .....

9 years ago

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ccassirer Allentown, PA

They need to hire a GOOD technical support team that understand there network. I have had a problem with Lifelock for 6 months, they were never able to fix the problem. There response to my problem was cancel their service they can't help me. Unbelievable

9 years ago

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greg rhodes Irving, TX

Member for 4 years. Had SSN stolen and no help or advice. Just learned that wife (also a member) had SSN stolen last year (discovered through credit check) and no alert or info from Lifelock. Called to ask and was given std info spiel on services and disclaimer. Cancelled account. No alerts, no agent, no advice, no help.

9 years ago

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Robert Smith

They have not detected that someone opened a credit card account out of state in my wife's name. They did detect that I put a credit freeze on my account, but they did not detact that she did likewise. So not too great in my opinion.

9 years ago

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L Palmer

Lifelock failed to detect identity theft that occurred to me. Without any warning; someone used my address and social security number to open a credit card account. To me their service is an expensive false sense of security.

10 years ago

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james Bridgeport, CT

SCAM , Canceled my service, then 2 years later I see a $110.00 debit on my credit card. get this LIFE LOCK hit my card without any authorization. I filed a complaint FTC and States Attorney Office, and better business bureau.

10 years ago

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Trisha

The Standard Plan provided my family and I with basically no protection so I upgraded to the Advantage Plan. Then, I was made aware of another company and how much protection they offer for a whole lot less money. When I contacted LifeLock to discuss their competitor, they basically told me they did not care if I canceled.

10 years ago

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Nick

I have purchased 3 houses since I joined Lifelock. Lifelock's emails told me they had good news and that I had no activity during the periods of the loans being processed. Seems like a pretty worthless service. I am wondering how many other things have been purchased using my credentials that I am not aware of!

10 years ago

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Michael bonilla

When I purchased life lock I was disappointed in their "monitoring" service. I buy rentals and bought properties while with them and never received a ding or an alert that said I purchased the properties. So I cancelled them.

10 years ago

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Bruce

I have lifelock. In the last year and a half I have taken a mortgage, open two new charge cards and as recently as last week 11/2014 applied for an equity loan. And have not been contacted once by life lock to see if it was me that was involved with the new lines of credit. Great watch dogs!

11 years ago

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andy

Lifelock can't do anything. There was Credco mortgage company unauthorized to pull my credit, cause I did not put social security number. Lifelock alert department said some company can pull credit even without social security number. What so stupid statement is that.

11 years ago

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Sarah Tackett

We have had LifeLock many years now. In all the years I have only received one piece of mail from them. Wonder if they even know I pay a monthly fee to be a member? :(

11 years ago

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LovesToShop Columbus, OH

Intuitive user experience. I get email updates without having my email flooded, and I feel secure about my online presence.

3 years ago

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Missenurkissen Hamilton, MT

My family got Norton & suggested I give it a try so I did... They were forever asking me if I spent this & ordered that it was so much that I stopped caring when I heard from them so I decided Norton wasn't for me & found another company that was a better fit.

3 years ago

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Noa Ranoa Vista, CA

It works. If you create an application, you'll be notified. Everything connected to your social security number is followed. Norton works!

3 years ago

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Jacob American Fork, UT

Norton has always been our top protection provider. With constant updates and communication, we are alerted of any suspicious activity immediately.

5 years ago

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place.

Thank you for choosing NortonLifeLock, I hope you have a wonderful day!

Sincerely,

Kristen Tifft
NortonLifeLock Product Support Analyst

Jan. 2nd, 2020

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Don Boren American Fork, UT

The service is good. I get very non-specific alerts all the time that have nothing to do with actual breaches to my identity. They make me do the work to see if I was affected or not.

6 years ago

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Kristin G Pleasant Grove, UT

Purchased after our credit cards were compromised. I also had my senior parents purchase as well and feel very secure with this company.

7 years ago

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Bri Graham Broadbent, OR

My social security card and driver's were still enjoying from me. We used life lock to make sure no one was using my card.

7 years ago

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Michael Markham Cambria, CA

We have tried to stop service for four months and have even called the company. They keep charging us, We have to change our credit card to stop their service. If a company is run like this, they may not be the best choice.

5 years ago

Reply from NortonLifeLock

Dear Michael Markham,

We appreciate you taking the time to submit a review of NortonLifeLock! We would be happy to discuss your concerns in further detail. Please feel free to call us directly at the phone number below at your convenience or reply to this message with a good time for us to reach out to you and your best phone number to be contacted at.

Sincerely,

NortonLifeLock Member Services
Office: 844-450-2556
Email: executiveescalations@lifelock.com

Aug. 13th, 2020

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Skip T Lima, OH

I have used them and I get instant notifications when my SSN is used. I think the price is a little high though.

8 years ago

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William Wortman Jay, OK

I called to give them another credit and the girl kept asking questions for verification. After several questions I explained I was just calling to give them another credit card. She was very rude so I just canceled.

8 years ago

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Cynthia Sample

My identity was stolen while using Lifelock. They called me after the person opened up a large account in my name. Life Lock sat on their behind the whole day and told me that they will take care of it first thing tomorrow.

8 years ago Edited November 20, 2025

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Mike

I signed up with LL about 2 months ago. Just found 2 fraudulent charges on a credit card that is protected by LL totaling $250! No alerts from LL...having to deal with it myself. So far I'm not impressed.

10 years ago

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AliceS

I had Lifelock Ultimate for over a year, and decided that I wasn't getting much out of it. I called to cancel a few days ago. NOW, I discover that my SSN has been stolen, and LIFELOCK DID NOT INFORM ME!

10 years ago

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roland

their customer verification is too difficult causing problems in their system--This also causes liflock to cut you off from some of thier services even if you pay for it. Even if the mistake is their problem.

11 years ago

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Rosie Ewing Houston, TX

Norton sells a basic service and then pushes a lot of add-ons after purchase. In my opinion I have false sense of actual security with their product.

3 years ago

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Janette Vogel Fairfield Bay, AR

I had gotten a free year of this service and four months after having the service someone had opened an account at Sam’s club in Canada while I lived in Florida. I had gotten no notice of it whatsoever and then received a bill from Sam’s Club for over $2,000. So, I don’t have anything good to say about this “identity theft protection “.

3 years ago

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Cher Hansen Wisconsin Rapids, WI

I love the updates as far as breaches. And they always let me know what to watch forand when and where I am protected

3 years ago

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Sharon Battula Aurora, CO

This has done a great job of keeping my computer safe and the personal information that I have to enter from time-to-time secure from Identity theft

5 years ago

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member.

Sincerely,

Autumn Moore
NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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Audrey Mitchell Managua, MN

I've used Norton on my laptop and has worked great over the years. It protected the sensitive info that I put in websites and protected my identity.

5 years ago

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are glad to know that you have peace of mind with your NortonLifeLock membership in place. I am happy to hear that our specialists provided you with excellent service. We value you as a member!

Feb. 13th, 2020

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JamieD Orange, CA

Simple to use and so far very effective. We’ve used them for about 15 years and having had any security issues

5 years ago

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member.

Sincerely,

Autumn Moore
NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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Hunter Kasprzyk Gilbert, AZ

The commercials act like its going to save you from getting your life destroyed by an identity thief but the service is pretty ridiculous. If anyone is careful with their information online they should never need this.

7 years ago