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Founded in 2005 and headquartered in Arizona, NortonLifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.
NortonLifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals, families, and businesses.
According to NortonLifeLock's website, "data breach criminals" often have the abilities to commit identity theft long after a breach occurs. NortonLifeLock will send fraud alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.
Using the promo code "BestCom," Best Company visitors can get 25% off a NortonLifeLock protection plan. Terms apply.
NortonLifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.
NortonLifeLock customers can receive credit monitoring services from all three major credit bureaus (Experian, Equifax, and TransUnion), internet scanning and dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.
Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, NortonLifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.
In the event that a customer becomes a victim of identity theft, NortonLifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company also provides limited power of attorney/time with restoration specialists and lost wallet protection.
Additionally, NortonLifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, NortonLifeLock will also work with customers with pre-existing identity theft conditions.
NortonLifeLock offers up to $1 million in its million-dollar protection package.
This million-dollar protection package covers up to $2,000 in replacement of lost or stolen documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and childcare, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.
NortonLifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.
NortonLifeLock will also monitor customers' information around-the-clock so customers can rest with a peace of mind.
NortonLifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.
The identity theft protection company offers a 60-day complete money-back guarantee to annual NortonLifeLock account members that request a refund within the appropriated 60 days post-billing.
Meanwhile, some other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. NortonLifeLock's pro-rated refund promise emphasizes the company's confidence as well as its service guarantee.
NortonLifeLock offers four identity theft protection options to choose from: the Standard plan that costs $9.99 per month, the Select plan that also costs $9.99 per month, the Advantage plan that costs members $19.99 per month, and the Ultimate Plus plan that costs $29.99 per month.
Best Company visitors can use the promo code "BestCom," to get 25% off of all NortonLifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.
Within the industry, NortonLifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.
Customers are able to get the NortonLifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature.
With the NortonLifeLock mobile app, customers can access their credit scores from all three credit bureaus. According to the NortonLifeLock website, the mobile app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."
Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.
In terms of device security, NortonLifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.
According to the company's website, the Norton Family Parental Controls, Norton Cloud Backup, and SafeCam options are currently not supported on Mac OS.
Following a theft of my identity, I was told about LifeLock by the police officer who took my report who also used LifeLock. When my wife was in a major department store re-establishing her credit card, she received a call from LifeLock stating someone was in this store attempting to open a credit card in her name. She told them it was her. I was very impressed and one could NOT receiver faster or better service
Lifelock alerted me to a traffic violation with my matching name & birthdate on a ticket in Nevada - however I was never there at the time of the ticket. I have contacted Clark County fraud division to report this as fradulent, and they are checking it out.. Thanks Lifelock for immediate notification of this incident..
In today's cyber environment, not having an insurance policy to protect your identity such as LifeLock is foolish. I am a recent victim of Identity Theft and LifeLock swiftly moved into action, notified me, aligned the credit boroughs and had the situation well at hand within 2 days of the occurrence.
Don't wait until something happens to get Lifelock. I had a small incident occur that forced me to reevaluate the vulnerability of my credit. I immediately signed up for Lifelock. That was almost two years ago. I am very pleased with the reports, the notifications and the well trained personnel that you may have to speak to from time to time. I will never be without it.
LifeLock was quick to pick up on my SSAN in a most unusual way. My numbers were being used to start a new business. After working with me, the pros at LifeLock deciphered the connection and gave me an ALL CLEAR. That kind of attention to detail makes me rest easy. I share this story with family and friend and my dependence on LifeLock for personal security.
After being enrolled in LifeLock for over seven years I finally had cause for contacting their Customer Support. I was not disappointed. Although the cryptic message that I initially received from LifeLock was confusing and curt once I contacted Customer Support I received a response the following day that explained the initial message as well as why it was cryptic and curt to the untrained eye. I appreciated the fact that not only was I informed that my identity and credit were not in any danger but what the message meant, how the information had been collected and how I may see variations of the information in the future. This explanation not calmed my current concerns but prepared me for how to understand future reports without undue panic and fear that my information has been compromised.
I do all I can to protect myself but glad to have this service as a backup. Thankfully, no identity thefts reported so far but when I had to provide my SSN for companies approving my credit to open an account, LifeLock notified me when the inquires were made.
Words are inadequate to express my gratitude for helping me with a year-long identity theft issue. After a detailed conversation with your resolution specialist, Valarie, I was given precise information that will help me resolve this long-standing problem. LifeLock, you are a LifeSaver!! My husband and I are retired, living on a fixed income. Even the slightest disruption in our finances is traumatizing, especially when it comes from malevolent thieves. Thank you, again. Mr. & Mrs. Manuel Gonzalez
D A Kerby
I had already called Western Union to report a problem, and had called Chase regarding the credit card that was used with Western Union. When I called Lifelock, they gave me the assurance that I had done the right thing, and put my claim/experience into my file. Whatever you do, if someone calls and says there is a problem with your computer, do not be pulled into their scam. I was lucky and it only cost me $200, but these scammers had already charged over $3600 to my card, which I will be refunded, or at least not charged with.
P W Luns
I have been with Lifelock for several years, and I know the security it provides me and my family. (Short story) My son-in-law, 9 years ago was a victim of idenity theft. They opened a bank account in his name and wrote $1,000's in bad checks. Also got credit cards and run them to the limit. Thank God my son in law, with the exspense of a lawyer, he spent only one night in jail. He was relieved of any financial responsibity. But to this day, he can't get a credit card, bank account. His financial life was destroyed. They live doing everything in his wifes name only. Lifelock is the best way to stop this from happening to you. I hope this review helps at least one person. God bless.
Barbara Sue Dailey
I thought I was to smart to be conned but recently I got a call and the caller made me believe he was from MicroSoft. He told me some changes needed to made to my pc. He was telling me on the phone what to do, then I saw him take control of my pc, then I knew he was a hacker and he had control of all my pass words and my debit card. I told him I had to get off for about 30 minuts to help my neighbor and told him to call back then. At that point I called LifeLock and the man I talked with was so sweet. He told me I needed to call the bank immediately to get anotoher debit card and to change all my passwords Which I did. But most of all the man I talked with at Life Lock calmed my fears and helped me to calm down. Best counselor I've ever had. By the time the hacker called back, Life Lock had helped me to take care of everything so I didn't answer the phone.The man I talked with at Life Lock told me he would be monitoring my account closely. Thank you Life Lock! I know you are taking good care of me.
We bought and financed a new car. We were inundated with alerts from Life Lock as the dealer, besides himself and without our knowing, contacted 5 lenders to get the best rate. We thought that someone else was buying a vehicle but on our dime. Glad to know Life Lock does not sleep and stays on the job!
Contacted a LifeLock representative described how my private information had been compromised. The rep had made suggestions to prevent future issues and recommended a plan based on information we provided. LifeLock had assisted us with any questions we had based on reports provided. We now feel like we are better protected.
I signed up for Lifelock because I had experienced a number of credit card breaches, and thank goodness. Within a few weeks I had received an alert that someone had been opening up lines of credit under my identity. Within 24 hours of identifying the issue, I was on the phone with a Lifelock representative who was helping me address the issues. Lifelock has been my life-saver!
Claire A. Duprey
I am very happy knowing my identity is protected. I keep telling my friends that for the money I spend on having you protect me is very reasonable compared to constantly calling your bank when you think your card has been compromised. I like that I receive monthly updates. I just renewed for my second year.
Last year shortly after joining LifeLock after being with another identity theft company, we renewed are Sears Credit card after it had become inactive for lack of use. We bought a new refrigerator at our Sears store, renewed our card by reapplying for a Sears new card. Later that afternoon we received a telephone call alert from LifeLock asking us to go to the website and confirm if this was a legitimate transaction by me or not. Needless to say it was legitimate. How is that for service and quick monitoring of my account ?
I am very happy with Lifelock Advantage. I have had for many years and it has always delivered as advertised! I have received notifications on 3 occasions so I know it does work. As a CPA I talk to clients constantly and about their fear of theft of financial info and identity and I always recommend Lifelock based on my personal experience
Life Lock called me with in half hour of my credit being checked. As I had not applied for any large purchase I was of course concerned. They quickly lead me through a series of questions and then with a little more checking were able to tell me exactly where the credit check had come from. I was relieved to know the name of the company, since I had spoken with them a few days earlier and did not realize they would need to check my credit history. After speaking with the company I told them of Life Locks alert and asked if they ever had to check it again to notify me they were doing so. They also asked how I liked Life Lock other clients of theirs had inquired about it. I could then tell them, with my first time experience regarding Life Lock, I recommended they encourage other clients to check them out.
Being a LifeLock member during my experience with identity fraud has been a godsend. The individuals from the LifeLock Resolution dept, both Shaleen and Sue, have been exceptional in their knowledge, professionalism and thoroughness. They have surpassed my expectations for service. It is a pleasure to work with such capable professionals. My sincerest thanks to them and LifeLock with hopes that we have been successful in preventing any further problems. I am very Happy that I am a LifeLock member. Stephen D'Onofrio
I am so glad I am a Life Lock member. I sleep well knowing that they are protecting me. I would definitely recommend to everyone to become a Life Lock member. When my husband passed away a few years ago someone got hold of my social and filed taxes. Right then an there I called Life Lock and I am so glad I did.
I have enjoy having the ability to know that someone is watching out after my credit. When I applied for a credit loan just a few minutes later LifeLock let me know about the new transaction and wanted to know if I was responsible for the transaction. So LifeLock is really on top of my personal information and doing a really good job. Great!
I can speak only to those services I have used so far which are primarily the Credit Reports and scanning for activity on my identity. These appear to be first rate. The fifth star is reserved should I actually have an identity theft issue. I have spoken with customer service once and had my concerns quickly resolved. The representative was top notch. She was cordial and very easy to understand (no heavy accent, no rigid adherence to a script and no geek speak).
After receiving a call last August from an online credit firm, I called LifeLock. Since then, they have protected my personal information. Yes, many of the alerts I received, were due to my own actions; but there were two that were attempts to get "Pay Day" loans online. I am glad they are there looking out for me. Their staff is very courteous, helpful, knowledgeable, & genuinely concerned for their clients.
Received a call on our cell phone while driving. Told caller we were on the road and asked it he could wait till we found a place to pull off and talk. LifeLock rep very patient and responsive. Told us of the alert. We couldn't remember any transaction. He asked a bank of questions to jig our memory. I did change a password on a credit that is used by the bank where the alert originated. He said the company would investigate it. We received a call two days later and were set at ease. The bank had been notified and was also investigating. We are still on our trip Time we have been a LifeLock member is an estimate.
LifeLock notified me of a potential problem with change in contact information for one of my accounts - then within 24 hours they requested I contact them and within 10 minutes of my calling, they clearly explained the problem and assured me of the positive resolution. I am thoroughly pleased with their outstanding level of professionalism, prompt responses and prompt detection / resolution of potential problems. Their notification system capabilities via email, text messages and phone calls is truly phenomenal. I have had other credit protection services in the past but LifeLock offers me the best services I have ever had. I would strongly recommend their services to anyone.
I was notified by LifeLock that fraud had been attempted on my account using my SS#. They tracked it down and put me in touch with the fraud department of the bank, who was also very professional and helpful. We had a few conference calls and put alerts on my information with the credit reporting agencies. I would never have found out about this problem without LifeLock. My bet is that E-Verify isn't being used very often. Thanks to everyone
I got lifelock 9 months ago, I never thought I would need it because after 30 years of adult life I never had anykind of credit fraud, but got it just in case after all the data thefts. This week I got alerts to 2 unauthorized credit card applications with my information. Lifelock alert and subsequent help from your agent was invaluable to fixing this an avoiding severe financial headache. I never would have konwn about these credit cards until it was too late but your service has really saved my financial life! Thank you and I am recommending this to everyone I know.
Celina F. Mason
Over a year ago I had enrolled in the service that was $500/year for my daughter and I. Then the company that I was working for lost a contract with the county and we were all going to be lay off. I had to drop LifeLock Services but told everyone that it was the best!!!! My daughter had gone into a store and was talked into getting their credit card. She was not even out of the store when LifeLock was calling me. Now I am again a member, with my daughter and grandson and hope to stay with you until I die.
I've been dealing with identity fraud since 2007 ... And although I was dealing direct with the credit bureaus .... It was tedious and still wasn't enough..... Then I got Life Lock ...and it has definitely been a turn for the better. The fraudulent activity almost stopped completely and whenever there is something being applied for or being looked into I am notified immediately .... Everything gets nipped in the bud . I'm extremely happy with Life Lock they I've refered it to all my friends and family . Thank you Life Lock !
Not long after reporting the lose of my driver's license, social security card and other credentials to LifeLock, someone unknown to me used my personal information attempting to obtain a payday loan. Because of the alerts LifeLock had in place the loan was denied. With identity theft on the rise, I am so glad I am a LifeLock member and so thankful their representatives were there to help me through this situation which was resolved within a day after I became aware of the problem. They were very kind and very professional. Thank you LifeLock.
I recently became a victim of Identity Theft. If I had not become a member of LifeLock, who knows when I would have figured it out and my credit would have been ruined. I received alerts of accounts trying to be opened with my personal information from LifeLock via text message and email and was able to immediately begin the process of closing these threats. LifeLock took care of everything and I feel much safer knowing they are looking out for me.
Lifelock has sent me a lot of information in the past that seemed extraneous. However, when my identity was breached last week, Lifelock alerted me immediately. I have been in contact with Lifelock on this matter 4 times in the past few days. Every representative has been very pleasant and patient. Their knowledge and helpfulness has been inconsistent. On my last call I reached Jennifer. She is fantastic. She immediately contacted the fraud depts at the companies that had been involved directly, called me back within minutes to conference me in, and helped me through understanding the process and what I need to do next. Thank you.
We originally subscribed to LifeLock because of an email incident where someone got our email password and we needed help keeping track of what was going on with our identity. LifeLock discovered who obtained the information and that they didn't have enough data to cause any concern. Since then, we have had 1 alert regarding an application for credit which turned out to have originated from us but just the same it was nice to know LifeLock was watching out for us. We will never be without LifeLock and if you want to feel secure, especially in these days of internet theft, you need to subscribe to LifeLock, too! P.S. An added feature - they keep track of your credit scores and you can obtain them for free! Such a deal!!!
I usually have my SSN locked with Experian but I recently had to do a temporary unlock to be able to get a new cell phone with a new carrier. I am so impressed how quick LifeLock was notifying me about when Verizon was doing a credit check. I feel very secure having LifeLock guarding my information. Thank you
K Yvonne G.
I am totally at ease with knowing LifeLock has got 'my back'. The Anthem insurance fiasco made me nervous and I was pleased to get a rapid response back, after reading the email blast from LifeLock regarding this huge incident. Thank you for taking time to respond and make me feel safe. I never received an email blast from American Express Identity Protection explaining the Target or other theft that would have told me they were on top of the situation. I no longer belong to American Express Identity Protection program. K Yvonne G
Received an alert that someone was trying to open an account in my name with all my correct information. Called immediately (Sat evening) and first rep I spoke with was rather rude, but I called back on Monday and spoke with Bernita who was more than helpful. She put me on conference call with company and then told me what and how to continue. I was quite glad Lifelock was there to catch this.
I just spoke to Sarah Schuster regarding my identity theft and I can't say enough good things about her and LifeLock. It's next to impossible to find any business that actually does what it says it will do, but that's not the case with you. Having this happen is very upsetting, but after talking to Sarah, I at least feel as though I will be as protected as I can get. LifeLock is a 10 out of 10.
In reference to the recent internet breach of the parent company for Blue Cross/Blue Shield, I informed Lifelock that my identity might have been compromised. They responded back that same day and put forward an extra watch on all of my personal accounts. I would highly recommend lifelock to anyone wanting to protect their investments and their identities.
My son's information and or identity may be compromised so I contacted LifeLock via email. Their response was within 24 hours and very caring about my worries. I do wish all can be handled online since their phones are very busy and the wait times on the phone are extensive. I will keep trying on the phone since the email recommended that.
My wife signed us up not so long ago, and I was skeptical. Wow....2-3 months later someone tried to open a dozen credit accounts using my personal information. The Life Lock team was professional, friendly and attended to every detail. So far, my Life Lock experience has been amazing! Thank goodness we have them on our team.
After completing an email inquiry that was generated from a Life Lock alert, the email response took several days then the response was to resubmit the request via my Life Lock account. In the meantime, the issue at hand continues to be a problem. This system is not at all what I expected it to be. I am not very satisfied.
I called LifeLock because they notified me that someone was checking my credit. I expected this, but the time did not sync with the time I thought it should have been done. When I called and the young lady checked, the transaction was done in Arizona, I live in Illinois, thus the difference in time. It was cleared up without a hitch.
I feel an overwhelming, calmness; a feeling of being safe with LifeLock. They get back to you in a timely manner. They have complete coverage. They are educated, responsible, helpful, and, generous with spirit. The people working for them are wonderful. The Product, mandatory, in this day and age. Thank you.
With LifeLock Services I know that I am safe and protected. It's a great feeling to have. LifeLock Services has protected me once already. I was immediately notified when there was a threat to my private information/credit services. Everything was taken care of with one phonecall to LifeLock. I reccomend LifeLock Services to everyone who wants to be worry-free. Thank You LifeLock!
We decided to buy a new truck from a local, reputable dealer. We were absolutely amazed that as we were driving out of the driveway of the dealership, with my new truck, my phone went off with an alert. My wife was in another car next to me at the stoplight. It was from Life Lock-- asking me if the latest activity was me. Then about 15 seconds later, my wife's phone went off. Life Lock was asking her the same question. With our windows down, we spoke to each other in utter amazement !!! We chuckled, but then felt very relieved that Life Lock was on the job with a "super fast check" on our activity. Thank you Life Lock !!!
This service is good, but it is not a great service. For the money we paid, Life lock was slow reporting any credit requests. I was notified at a minimum of 24 hours AFTER I applied for any credit cards. 24 hours in this day ad age is not acceptable, with the instant credit that a person may receive.
Nancy L. Hrley
We have been with Life Lock for over two years. They are the best in the business. They have caught things in minutes of an actiivity on our account making sure our credit and identity is in tact so no one can sabotage us. Even when we open a new account (bank or business) it is almost immediate they check with us to make sure it is us and not an identity thief. Thank you Life Lock for your protecton of us.
I've had a couple encounters with potential identity theft and bank fraud and can't imagine not having LifeLock protection. However, it feels a little like the fees charged are based on all the fears identity theft and bank fraud from recent news rather than what would feel more like a fair price for services rendered.
We had heard about LifeLock, on our preferred radio talk shows. In the summer of 2014 we had to relocate, from our small mountain top town of knowing your neighbors, to a major city were people do not know one another. Shortly after our move to the big city all our personal IDs and financial information were stolen from our vehicle. Within an hour of the crime, we had called our banks, the police and became a member of LifeLock. The city police said a report would need to be filed online and that was all the police could do for us. Becoming a Life Lock member that day helped to restore some since of security and relief. Four months pasted before the thieves attempted to use our personal ID information. LifeLock's monitoring caught this attempt and altered us immediately. We are very confident that LifeLock will continue to protect our personal information and prevent fraudulent use of or personal information. In this ever changing world of technology, LifeLock has our back. Thank you, LifeLock. ¬
I know know that I can have you monitor activity on retirement instruments such as 401ks and IRAs. It would have been nice to have illustrated that in your sign up or membership information. On another note, I received an e-mail solicitation from you to upgrade to the ultimate plus plan. I signed myself up on line and then called Lifelock with a question about getting prorated credit for my prior membership that I had paid for through early May 2015. I was told that I would get a credit within 30 days. It would have been nice to have that stated in the upgrade information. I asked the representative if the upgrade that I did on line included my wife. I was told that it did not but that she could sign her up for me during the call. She informed me that because we had been long time members, she could offer me a 15% discount on her account but not mine because the discount can only come if you are calling in to a representative for the upgrade and I had already upgraded a few minutes earlier. This is a strange business practice. You solicit me via e-mail to upgrade but would discount my bill only if I call in and not upgrade on line. Obviously everyone would like to pay the lowest amount that a vendor would offer for the same service. I found this disappointing but your phone representative was wonderful.