NortonLifeLock

Just happened to check my credit this evening. Said I had TWO mortgages. (I have ONE.) No notification from LifeLock and they told me that they couldn’t help me and that I had to call each credit company and open a wrong info claim! Argh!! Contacted credit bureaus... Different name came up with MY SS# at one, another said my SS# was wrong and couldn’t pull up ANY info, 3rd one confirmed I have 2 mortgages! Whaaa?! That’s what I am paying these morons to monitor! Don’t waste your money!

A huge bank gave me a credit card after my application and never heard from Lifelock. They can't tell me if the bank is within their network or not, NOR will they monitor every exchange with an institution. I get that for smaller organizations, but for a huge national bank, it's a flaw in their system. Horribly unhelpful agents (2 calls) becoming very defensive. Dropping this service and changing to another.

You can make the experience better by posting this review for me and by making it so that I can login without use of social media. I had LifeLock for a very short time. Whether or not their services are effective, I cannot say, but use of my identity was rendered unto me alone before, while, and after giving them my business. I leave them one star because they sent me a letter through the post and in bold print was the phrase, "We miss you..." A company known to protect identities blatantly announces to anyone who happens to see your mail that your identity is not protected, therefore theirs for the compromising...? Bad form.

I recently opened a home equity line of credit. Both Discover and Credit Karma sent alerts about a new account on my credit report. (Both services are free). Lifelock never sent an alert. I contacted LifeLock and ended up talking to someone overseas who read from a script. Every email I sent was met with boiler plate verbiage never addressing me personally. I finally cancelled the service as I lost trust that LifeLock has any ability to proactively protect their customers.

I have used them and I get instant notifications when my SSN is used. I think the price is a little high though.

I called to give them another credit and the girl kept asking questions for verification. After several questions I explained I was just calling to give them another credit card. She was very rude so I just canceled.

Absolutely horrific customer service! I had fraud on my bank account where someone started a bank account in my name at a different bank and made transfers, Lifelock took 2 months to even investigate and then said they could not help in any way. Not to mention customer service was rude and unconcerned. They also get paid by the credit bureaus so they really are not on the consumers side. Complete waist of time and money. Put a credit block on your credit reports which is free and way more effective

So LifeLock is owned by Equifax and if you were one of the millions whos information was breached, I would NOT recommend them.

I didn't find LifeLock to be that useful and it was way more expensive for not much in the way of getting any useful help.

Ugh where do I start?? First of all, it took me seven separate calls / transfers at Lifelock to actually help me to finally open an account. How many staff members do you actually need to get an enrollment correct? I could not open an account on their website because "They could not verify my identity". Hm, normal, I changed my name, moved to several different locations within the last few years. Rep #1: I was on hold for about 30 minutes before someone answered. The rep had me spell out every single piece of personal information. Normal. Read me a ton of disclosures. She said she couldn't sign me up for the Ultimate Plus plan and could only sign me up for the Basic plan. But she could transfer me to Member services who would be able to upgrade my plan. Rep #2: So I got transferred, waited another 30 minutes on hold, and finally connected to someone. Member services told me they could not upgrade me to the Ultimate plan. They said they would delete my basic plan and start the process all over again. Read ALL of the disclosures again even though I said I already heard them and had me repeat ALL my personal information again. After all that, she still couldn't sign me up for the Ultimate plan because they couldn't "verify my identity". So we nixed the signup process. She said to call a credit bureau and confirm my information so next time I call Lifelock, I could give them the correct information. Note: All my information has been updated including my name on all government documents. Call #3: Credit bureau (not Equifax)- got to someone right away. The rep confirmed my new name, address, and phone number. Call #4: Called back Lifelock, waited 40 minutes this time for someone to take my call. Went through the enrollment process AGAIN. Yes all the *beep* disclosures (that could easily be read online, signed by me online, or sent to me after the call) were read to me AGAIN. I had to repeat ALL my information twice to the rep. Great fun. The rep said the same thing, sorry we can't sign you up for the Ultimate plan but we can sign you up for the basic. They went to confirm with their supervisor. "Oh the website is down now due to the large amount of users trying to enroll at the same time" she said. "Can you try again tomorrow morning?" Call #5: Next morning: Was on hold for 30 minutes again, the rep finally picked up, I said I had 5 minutes before my meeting started, I said I'm going to hang up. She said, "Its okay I can speed read the disclosures" She proceeded to read the disclosures extremely SLOW and took about 3 mins to do so. I gave her some of my information but had to go for my meeting and didn't have time for their shenanigans this time. Call #6: On hold for another 40 mins this time. Rep picked up and proceeded to go through the entire enrollment process again. Read ALL the *beep* disclosures (I hate them all now) and had me repeat my personal information twice AGAIN. She said she still couldn't sign me up for the Ultimate plan. She talked to the supervisor and said "Maybe we can trick the website and sign up your spouse as the primary and you as the secondary". So we did that. I gave all of the information and she said that now my spouse was the primary and I was the secondary on the account. But I wanted to be the primary, I didnt want my spouse to have to call in whenever I needed them to etc. I handle everything in the household. So she said she could transfer me to member services who could help me change the order of primary vs secondary on our account. Call #7: Transferred to member services (on hold for another 40 mins). Joe (the first coherent rep I spoke to throughout this whole process) said I didn't have an account setup for me. Just my spouse. OH WOW. NOT A SURPRISE. So the information from the rep on the previous call was ALL WRONG. She didn't sign me up for an account, just my spouse. Seriously?? So I went through the whole enrollment process again with Joe who actually helped me get a separate Basic plan (I am basically annoyed with everything and just settle for this plan already). He said I could cancel my spouse's plan if I didn't want it. BUT they needed my spouse to grant me third party access so I could cancel the account) And I didn't want a plan for my spouse (they didn't even want one after hearing about my issues with Lifelock) so I said I would call back with my spouse on the line later. Call #8 (Bonus call): I call back with my spouse on the line. Waited 30 minutes on hold, got hung up on, called back again, waited on hold for another 30 mins. I told the rep that my spouse was on the line this time and we needed to cancel the account. The rep needed to confirm a few qualifying questions and then I was given third party access to cancel. The rep said he couldn't find my billing information and needed to talk to the billing admin. Really?? I just gave all MY personal billing information to the rep yesterday to start the account, why did Lifelock not have it? Where did the information go? So I confirmed MY card that I used yesterday to start the account for my spouse. The rep still "couldn't find my information" but could "update the account" for me. WOW REALLY?? He then proceeded to ask me whether the full amount billed could be charged on my card and for me to respond with "Yes" or "No". I said "Well if there are no charges because I started this account yesterday then Yes" He said "I have to read the question again and you can only respond with Yes or No" At this point I am livid, the entire process was terrible. Finally got things taken care of and was happy to hang up, hoping never to talk to Lifelock again. In my opinion, the reps at Lifelock need training and they need to all be on the same page with procedures. Who ever manages this company really needs to learn how to operate an actual company. This type of situation would never fly with any company I see out there nowadays.

I am a current paying customer of LifeLock. On 9/14 I purchased a new car, within minutes of the auto dealership and JP Morgan Chase made an inquiry to my credit, CREDIT KARMA notified me of the inquiry stating who was checking my credit. LifeLock, even though they claim to have your back and notify you of such inquiries did not and has not since that date. I attempted to contact LifeLock by phone, good luck! They claim they are too busy right now due to the Equifax breach, I tried every which phone option to speak with a live person and kept getting their inept computer robot, when I finally got to an option I could wait to speak with a live person, I was told it was a 55 minute wait. I sent them a memo through their website, they have not answered, I tweeted to them, they have not answered and I sent a message through Facebook, they have not answered. This company is profiteering from the Equifax breach, they are instilling false security and they are not available to their consumers. It's obvious that they have not brought on additional people to handle the volume of calls and are just operating business as usual. I have filed a complaint with the State of California Attorney General for fraudulent business practices and with the BBB and will continue to post everywhere I can to warn hardworking people to not waste their money or time as this company does not do what they claim to do. You cannot even just go onto their website and cancel your subscription, you have to send them a memo and they will get back to you. Its a sham and they are a fraud people, save your money and use a company that actually does what they claim to.

I joined Lifelock and on the site, there is a place to read your credit score. It says if your score does not show up in 24 hours to give them a call. It didn't and I did. I called at 5pm after work and after pushing through prompt after prompt was told to say my name clearly. They could not find my name, so I was put on hold. After 60 minutes (was told approximate wait time was 40) , I had to just call back another time; later at night this time and went throught the same thing, only this time I was told my approximate wait time was now 67 minutes. Couldn't do it. Throughout the week, the same scenario happened another 4 times until I FINALLY got someone...with a very think Indian accent I could hardly understand. All I got was fast talking and "um..." between every other word. Now on the site, it says "US based customer service"...yeah...okay. So after not being able to find me in the system, which was odd since they charged my card after all, he said he was going to pass me onto someone who could help. I got more prompts and was then told that my approximate wait time was 80 minutes. It was at this point that I said "forget it" and requested cancellation of my service. It wasn't worth the headache. They say the recent data breach with Equifax is the cause for such long hold times and I get that, but they should still have a team of people to deal with everyday membership issues so those of us who were not affected don't have to wait for almost 2 hours to get something done that takes less than 5 minutes. Really wanted to like this place, but I'm afraid it's a no.

Pulled up the Website and it came back that my service was canceled. Called Lifelock and was put on hold for an hour and 25 mins., I called them at 5:30 in the morning and still had a long wait time. I was not very happy, 1st of all that I was canceled and 2 nd of all the wait time to be on the phone with them. Then I was told I was only thru Norton that it was showing canceled, but yet I was in Lifelocks website.

Used to be an ok company but I continue to have issues with their website and their customer service has seriously gone down hill. I just received a response that basically said they had addressed my concerned when they obviously have not. It is just one problem after another and I will not trust such a company with such a critical service.

Charging their service at $9.99 when advertised at $8.99 and we didn't sign up for their service !

I canceled my membership with LifeLock due to someone stole my identity. LifeLock handled my case like it was inapplicable. They informed me that its going to take three days for an investigator to call me. She opened an account and drivers license using my social and you want me to wait three days? During that time she can buy a car, open more accounts and take out a loan. No, Im not going to sit here and wait three days!!!!

After the train-wreck election 2016 i asked lifelock 4 voter identity theft protection. & their answer was that they only protect 'consumers' from harmful impersonation wtF?

My husband called to get information on their services did not give our card information and said he needed time to talk to me & think about purchasing through them. He unfortunately did give his personal information though. What do I find today? $118.79 charge from Lifelock. We try calling to find out how they could charge our account and they keep wanting to send us to an automated system, to which we do not have a passcode for. After a 15min phone call they claim they will reverse the charges they did not have authority to pull. If they don't, I will be reporting this to my bank as a fraudulent charge!

Tried to enroll online @ lifelock.com. Saw no indication of how or where to enter the promo code without first signing up for full price. When I called the customer service line, 800-416-0599, the representative said she had no knowledge of the online enrollment process, but could sign me up over the phone, after having already spent 20 minutes navigating the website and entering my personal information, I had no desire to begin the process again, and told her so. She then offered to transfer my call to the sales department, which "might" be able to answer my questions about where to enter the promo code. After wasting another 5 minutes listening to an automated menu, I was told, by the robot, that they needed me to enter my account number to proceed. Since I evidently had none. I hung up and began looking for alternative providers, which hunt eventually led here. Have a nice day!

They state they will notify you if a new line of credit is applied for. I applied for a auto loan and never did hear anything from lifelock. I called in and rep said not all companies were monitored. I ask him why they did not monitor Bank of America but he did not have an answer. It is not like Bank of America is a small company. Really wondering what I am paying for.

My wife and I have been with LifeLock since October 2007. I normally receive at least an annual account update which is a report of all credit card accounts and our overall credit status. I feel this is a great process as I would most likely forget to review these myself. Overall I feel that LifeLock is an excellent program that continues to do what I am paying them to do ! I must admit I am shocked that LifeLock does not cover our accounts with some form of antivirus protection , leaving our accounts open for all types of nefarious acts. This is quite disturbing to me as I had no idea or this exposure. .

I purchased the basic Lifelock plan, which customer service told me covers any new credit applications. Two weeks ago, I opened a new charge account. I have yet to receive an alert from Lifelock. When I just called customer service, they said that "not all companies participate" with them, so not all credit applications would result in an alert. A new American Express account with a $12,000 limit does not alert me??? The rep wanted to review all of my personal information again, which I assured her that I had just double checked online. They email almost every day with adds, and have my correct telephone number. This service may work beautifully for some people, but I consider this a big failure. I wonder now if I wasted almost $100, but guess I will decide what to do about it tomorrow.

They need to hire a GOOD technical support team that understand there network. I have had a problem with Lifelock for 6 months, they were never able to fix the problem. There response to my problem was cancel their service they can't help me. Unbelievable

I called life lock, the person I talked to could have cared less...could not believe this was the person possibly trying to sell me on this plan....not sure what happened but I think she actually hung up on me.... I called another competitor .....

Having had problems with my identity theft, I chose LifeLock to assist me, in the future, if there would be more problems arising. I selected their middle program, and this month my subscription was up for renewal. Instead of renewing, i cancelled....There were 3 different instances where LifeLock should have notified me of someone looking into my credit situation. Applied for a loan, applied for a new credit card, and notified that someone fraudulently used my social security number to apply for a credit card with an approximate $4,900 plus balance. Never heard one word from Lifelock of goings on with my credit reports. Upon canceling their service, i received apologies....sorry, apologies for slipping thru the cracks did not do it

Member for 4 years. Had SSN stolen and no help or advice. Just learned that wife (also a member) had SSN stolen last year (discovered through credit check) and no alert or info from Lifelock. Called to ask and was given std info spiel on services and disclaimer. Cancelled account. No alerts, no agent, no advice, no help.

So far, so good! I have been a member of LifeLock for over 3 years. In that time they have sent me over a dozen different notifications regarding attempts on my identity. In each and every case, a resolution was made, keeping my credit safe. I have been very pleased with their performance on my behalf.

Get an alert to call them and there is never anyone to talk to. Been a member for years and will be cancelling. They are a JOKE!

When I was a victim of identity fraud/theft it was almost impossible for me to reach somebody who was supposed to be my "agent". And when I finally got a real person, due only to my demanding to speak to a person, she was hurried and rude and unhelpful. I honestly don't don't what I will do now.I agree with Jeff's description of their terrible customer service.

I had an issue with someone opening a fraudulent credit card in my name. I had LifeLock for over 6 years when this occurred. LifeLock sent an alert within a couple of hours of the credit inquiry. That is the good part. Other than sending me an alert about the credit inquiry, they really were no help with anything else. Their customer service is very inefficient and frustrating to deal with. They seem to be compartmentalized regarding their operation and no person I spoke with knew what the other was doing. When I called I always talked to a new person who had not reference for my issue, and I had to keep regurgitating the facts over and over again. LifeLock's 1 Million insurance will not cover any legal fees if you plan on bringing an action against the credit card company, who in my case was grossly negligent. I called the credit card company myself, but got the run around. I then contacted the Consumer Financial Protection Bureau (CFPB) and made an online complaint through them. Believe it or not, I got an email from the executive office of the credit card company within 48 hours referencing my complaint with the CFPB, and after a week or so the credit card company acknowledged their mistake. IMHO, LifeLock's service is overpriced for what you get compared to other service providers.

Life lock is hands down the best in the industry! I receive both email and text message alerts. I can honestly say I feel more secure knowing I am protected by this service. Someone tried obtaining a credit card with my stolen information, life lock immediately contacted me, giving me the information I needed to contact the proper authorities. I have told all my family and friends to use life lock, and will continue to do so! Thank you life lock you have given me peace of mind.

The service costs too much to add children. Additionally, they don't support accounts with multi-factor authentication well. If your bank or credit card company uses multi-factor authentication (a username and password, and then a security question) you will have to babysit your LifeLock account on a regular basis (multiple times a week). They support a single question, however the next time that security question rotates to a different question, you will have to log in to LifeLock to change your answer again. Furthermore, they are usually slow to get alerts. They usually lag 24-48 hours behind any transaction made, sometimes longer. If you want to get an alert within hours or minutes of a transaction, look elsewhere.

The customer service is HORRIBLE. I spoke with 3 different people at lifelock. None of them could answer questions I had intelligently. I was enrolling 3 members of our company due to a security breach. We had to hang up and call back for each one. By the time we got to the 3rd member we decided to go online and enroll. After enrolling him online we printed the receipt which contained ALL of his personal information. I have to turn this receipt into the Finance Dept. That just doesn't seem very secure to me from a company that prides itself on protecting your ID.

Terrible service. When I watched their infomercials they show a group of people in a room and when they try to access their accounts, everyone with Lifelock got a text message within seconds of the attempt. In reality, whenever a questionable charge hit my accounts, it took Lifelock a MINIMUM of 24 hours to notify me. In some instances, especially on weekends or holidays, it would take up to 72 hours to notify me. A lot of damage can be done to your account in 24 to 72 hours. I lost confidence in this service quickly. Calls to LifeLock Customer Service were answered with comments like this slow service is normal. They didn't know what I was talking about when I cited their advertising. I did a better job myself by just checking my banking online daily. I would see things posted to it within minutes of charges being placed. Why it should take LifeLock days to notify me is unconscionable...and deceptive advertising in my opinion.

Had a problem and Lifelock did absolutely nothing except tell me how to fix on my own unless I wanted to hire outside help

I don't know what you are doing for me. I see no activity on this website since April 2014!! Nothing is up-to-date as far as my financial activity. I've been a victim of tax fraud (for the last two tax filing years) and identify theft using my social security number and other personal information, which I reported to you. It's getting hard to justify this expense if I see no action.

My Wells Fargo acct was compromised three times in March.Someone cashed 3 bogus checks that I did not write. Wells Fargo put the money back into my business savings acct. and reimbursed the fees that were charged against my acct. Last year $6,000.00 dollars of bogus checks were written on the same acct. I was reimbursed everytime by Wells Fargo. Lifelock does not seem to be working for me. Someone also tried to access my Pay Pal acct from Venzuela, but they stopprd it.

I am a physician and had recently been informed that someone had filed a fraudulent tax return in my name. I had noticed on another credit site that there was an alert for an identity validation for Green Dot, which is the company that a lot of these people use to get their fraudulent tax returns. I had noticed that I received no alert from LifeLock regarding this. When I called a representative to ask about this, the only answer that I could get was "we can't find everything." This wa a a less than satisfactory response to my question as to how Free Credit Report.com could get this and Lifelock couldn't. I would think for the amount of money we pay a month for this "protection" that someone either should have been aware of this alert, or at the very least given me a better explanation as to why this was missed. I am very dissatisfied with the response I was given and the overall uncaring attitude that the representative had to my concerns about this serious fraud which is very concerning to me.

My wife and have used Life Lock about 5 yrs, we travel a lot and they have checked our travel to make sure it was us doing the traveling. This past year they stopped a business from opening an account using my SS. As it turned out my SS and their Fed Tax ID # were same, but when its written out there is - after the first 2 numbers.

Even though I daily check on bank credit card balances and spending it still bothered me that someone could steal my ID and open a new account for which I would have no knowledge of. Finally I decided to open a different credit card account to take advantage of better terms. The application for the account was approved and the card was sent to me. Much to my surprise Lifelock informed me that a new account had been opened in my name the very next day. Happily I was able to report that yes I had opened that account. It did resolve my fears that if someone were to attempt to open a new account under my ID that I would be notified of the action. I am a very satisfied customer of Lifelock and plan to stay with them forever. Lee

I couldn't be happier with the services and help. I am so impressed with life lock. I went into my bank to apply for a loan once and before I walked out of the bank , life lock was calling to confirm it was me applying for the loan. Impressive!! I sleep well knowing that life lock is watching out for me from that day on. Since then, I've been notified when credit bureaus were pulling my credit rating. It was my own fault but life lock helped me through this mess of a problem o got myself into. I appreciated the kindness.

I woke up recently one Saturday morning to a LifeLock alert that someone was trying to open a line of credit with my personal information. That was followed by four more notifications. In the same time frame, my wife had three fraud attempts. We immediately contacted LifeLock and the support never stopped. By the end of the week, all fraud attempts had been terminated, the Resolution department had contacted the credit bureaus for an extended fraud alert on my accounts, and requests were placed to have the inquiries removed from our files. I'd have never known until it was too late if LifeLock hadn't been on watch for me. I stood the watch in defense of our nation for almost 30 years...I'll never have the words to describe the feeling of relief I have for the support I got from LifeLock when I needed them most to safeguard the financial security my wife and I have established throughout our working lives. Thank you LifeLock for standing the watch!

I have had accounts being hacked into in the past and it was a nightmare. It was happening every couple of months. Since then I've had other identity protection plans, but Lifelock far surpasses them. It's such a relief that I don't have to worry about it anymore. Your representatives are very professional and they are on it without delay. Thank you, thank you, thank you!!!

LifeLock is a great service if you want to insure that a fraudulent conniving wife won't use your SSN, name and steal money from your bank accounts! ask me and I will testify concerning how wonderful LifeLock is. They will definitely alert you and keep you advised as well as mediate to the proper sources and find answers. I would recommend them instantly

I had a real close call years ago. I just was changing my password and credit card with a company. About 3 hrs later I was called about a suspicious attempt to buy tickets to Egypt?. I was lucky that my bank just so happen to be on the ball. After all of this squirming and worry. I spoke with my bank and they told me of Life Lock. Now I feel confident that they are covering me. I made a small credit purchased and they actually notified me of the transaction. Which proved to me they were watching for my best interest.

When my identity was stolen I felt helpless, it was a nightmare! I called lifelock and they helped me right away. I was alerted when someone tried to open accounts in my name. They helped me resolve the problems by contacting the companies. The agents are friendly and knowledgable and they put you at ease right away. I will be a lifelong customer!! Highly recommend lifelock to everyone.

When my husband and I purchased a new car last year our salesman did the usual "I just have to check a few things, and I'll be right back" then in less than five minutes my husband and I both got a text on our cell phones letting us know someone was attempting to check our credit. We looked at each other and cracked up laughing! We love you Life Lock?

I have had lifelong for approx 10 yrs. I have never applied for a credit card, bought a new phone plan, or made an out of state purchase with my credit card, without receiving an alert from lifelock, telling me of the transaction. Over these years of service from lifelock I have come to see them as efficient. I do all in my power to protect my identity, and I feel lifelock is there backing me up and making my identity more secure. Anytime the topic of identity security comes up, I always suggest that, along with doing your own "due diligence", you need to get lifelock.

I needed a New AC Unit for the House because it was just getting to Hot and the one we had was way, way, to small... I went to a Large Do -it-Yourself Store and made the Purchase... well, I had not even made it out the Door and my Cell Phone rang, it was LifeLock asking me if I just made the Purchase...of course, if I did not it was to late but, with the Warning, I could at least stop everything in it's Tracks and get my money back after the proper proceedures.... Thanks, LifeLock, more than once you have emailed me or called for verification....Thanks Again... Michael B...

I have been a member of LifeLock for 2 years now and with every issue I have had since I signed up has been handled with the utmost care and respect. The latest issue has been a very persistent person, calling and the final straw with the email. The rep that I discussed this with was concerned and handled the situation with the most professionalism I could have asked for. I will continue my membership and have already recommended LifeLock to many of my co-workers. Thank you for service.