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Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring. LifeLock services more than 4.4 million members and provides identity theft protection to individuals, families, and businesses. According to LifeLock's website, "data breach criminals" often have the abilities to commit identity theft long after a breach occurs. LifeLock will send fraud alerts to customers of any potentially suspicious activity and will help address identity theft victim problems. Using the promo code "BestCom," Best Company visitors can get 10% off a LifeLock protection plan. Terms apply.
LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens. LifeLock customers will receive credit monitoring services from all three major credit bureaus (Experian, Equifax, and TransUnion), internet scanning, court records monitoring, social security number monitoring, and financial account monitoring. Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. LifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.
In the event that a customer becomes a victim of identity theft, LifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company provides limited power of attorney and lost wallet protection, as well as assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers with pre-existing identity theft conditions.
LifeLock offers up to $1 million in its million dollar protection package, which covers up to $2,000 in replacement of lost or stolen documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and child care, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.
LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The company will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the situation. LifeLock will monitor customers' information around-the-clock so customers can rest with a peace of mind. LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.
The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing. Meanwhile, some other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's pro-rated refund promise emphasizes the company's confidence as well as its service guarantee.
LifeLock offers three identity theft protection options to choose from: the LifeLock Standard plan that costs $9.99 a month, the LifeLock Advantage plan that costs members $19.99 a month, and the LifeLock Ultimate Plus plan that costs $29.99 per month. Best Company visitors can use the promo code "BestCom," to get 10% off of all LifeLock identity theft protection options. Terms apply. These options include social security number and credit alerts. Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and security.
Customers are able to get the LifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature. With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus. According to the LifeLock website, the mobile app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts." Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.
In contrast to many other identity theft protection companies, LifeLock does not provide customers with antivirus software to protect sensitive data on their personal computers from identity thieves. Identity thieves often target personal computer systems which means that LifeLock customers will need to pay personal out-of-pocket expenses for additional identity theft protection in regard to antivirus software. Other companies in the identity theft protection industry offer antivirus software within their standard plan/package to save customers personal expense and to provide further identity protection.
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Life lock is hands down the best in the industry! I receive both email and text message alerts. I can honestly say I feel more secure knowing I am protected by this service. Someone tried obtaining a credit card with my stolen information, life lock immediately contacted me, giving me the information I needed to contact the proper authorities. I have told all my family and friends to use life lock, and will continue to do so! Thank you life lock you have given me peace of mind.
The service costs too much to add children. Additionally, they don't support accounts with multi-factor authentication well. If your bank or credit card company uses multi-factor authentication (a username and password, and then a security question) you will have to babysit your LifeLock account on a regular basis (multiple times a week). They support a single question, however the next time that security question rotates to a different question, you will have to log in to LifeLock to change your answer again. Furthermore, they are usually slow to get alerts. They usually lag 24-48 hours behind any transaction made, sometimes longer. If you want to get an alert within hours or minutes of a transaction, look elsewhere.
The customer service is HORRIBLE. I spoke with 3 different people at lifelock. None of them could answer questions I had intelligently. I was enrolling 3 members of our company due to a security breach. We had to hang up and call back for each one. By the time we got to the 3rd member we decided to go online and enroll. After enrolling him online we printed the receipt which contained ALL of his personal information. I have to turn this receipt into the Finance Dept. That just doesn't seem very secure to me from a company that prides itself on protecting your ID.
Terrible service. When I watched their infomercials they show a group of people in a room and when they try to access their accounts, everyone with Lifelock got a text message within seconds of the attempt. In reality, whenever a questionable charge hit my accounts, it took Lifelock a MINIMUM of 24 hours to notify me. In some instances, especially on weekends or holidays, it would take up to 72 hours to notify me. A lot of damage can be done to your account in 24 to 72 hours. I lost confidence in this service quickly. Calls to LifeLock Customer Service were answered with comments like this slow service is normal. They didn't know what I was talking about when I cited their advertising. I did a better job myself by just checking my banking online daily. I would see things posted to it within minutes of charges being placed. Why it should take LifeLock days to notify me is unconscionable...and deceptive advertising in my opinion.
Had a problem and Lifelock did absolutely nothing except tell me how to fix on my own unless I wanted to hire outside help
One of our credit card companies notified us of scams against us on two occasions. Both times, LifeLock must have been clueless, as they didn't contact us at all.
My wife and I started with Lifelock in Feb 2015 after the reports of data breaches of multiple large companies/providers that had our personal information. I appreciate the monitoring and the levels I can set for notifications on bank withdrawals or transfers. The online interface is very friendly and easy to navigate. May of 2016, we received a phone call from LifeLock indicating a possible "fraudulant activity" through 2 service providers. Sure enough our personal information had been stolen and the thief was trying to open accounts through banks and cellular providers. Lifelock disputed these and resolved these in the course of 4 calendar days. Although it has been difficult to access a person for assistance on occasion, once we got a single point of contact to work with, our ease of access increased. They have been very prompt, responsive, and supportive, answering any questions and providing avenues and guidance to us on steps to take. I definitely am greatful for the protection investment I made prior to this happening. I would not have known otherwise until it was too late. In total, I have received over 15 letters from failed open accounts and successful disputes that Lifelock has assisted me in. I am sure they will keep rolling in. This is a service that I paid for that I can actually say has delivered on the promises that they make in their sales pitch. It has given me piece of mind.
My CPA informed me that someone used my social security number fraudulently to obtain a tax refund. I immediately called LifeLock and reported it. The representative promised to email me some forms, but I never received any emails. I contacted them by email and received no answer. I have their most comprehensive plan, and expected at the very least, for them to do what they said they would do.
I was really surprised at how quickly LifeLock contacted me about a request I made for credit with a retail store, that is when I realized that they are really on the ball. I was definitely impressed with this and I now know that I will continue using their services for the foreseeable future and I also highly recommend them for anyone who wants to feel secure from identity theft.
This has been such a relief for me. Not having to think about this stuff has taken a lot of stress out of my life. I recommend it to others whenever I can. Well worth the money.
I am happy with all their services and their customer service. I've had to call a couple of times to ask questions about their website, and/or how to navigate. Always friendly and knowledgeable help.
Since my signing in, their reporting has been on schedule. A transaction overseas was picked up in minutes and notified. So far, the monitoring is excellent. Keep it up!
I had my identity stolen and joined LifeLock. LifeLock does a great job monitoring my financial transactions and gives me alerts for any transaction out of the ordinary. I feel comfortable and safe with this monitoring.
I love LifeLock and the protection I receive. I feel confident having LifeLock.. However, I miss the screen on the homepage showing our credit scores. This was an excellent feature and I wish they would bring it back.
I don't have time in my busy life to monitor all my credit cards, reports, everything. It is so reassuring to know that Lifelock is doing that for me. Thanks Lifelock.
Knowing that LifeLock is constantly monitoring my accounts gives me a sense of security that's priceless. I try to keep an eye on my accounts but I can't do it constantly like they do. I love that extra layer of protection.
Lifelock has warned me when something out of the ordinary occurs on my credit accounts. Fortunately it was me doing a different than usual routine. But it shows that they are on top of things. And I appreciate that.
Lifelock notified me that there were six requests to open credit cards in my name. They called all the stores to notify them that these was fraudulent requests. Lifelock helped me avoid a nightmare.
Thanks to LifeLock I survived the aftermath of my social security number being stolen! They notified me, and took care of all the credit agencies, and dealt with the retail stores where the thieves made applications using my information. I don't know how I would have done this without their intervention and resolution!
Life lock makes me feel safe. The representative I worked with over the phone was outstanding. She answered all of my questions and even stayed on the phone with me while I entered my credit card information. I like getting updates and other news via email.
I have had a couple of problems in the past year and Life Lock was right there to help me out and settle the problem. I don't know what I would have done without them and I am sure it would have cost me a substantial amount of money. They made it so much easier to settle.
I really liked hearing from LifeLock to let me know that all was well with my account. Thanks for the good service!
I'm a victim of identity theft and have been working with lifelock and they have really been helpful on the steps I need to take to resolve this. If I contact my rep from lifelock they call me back in a timely matter and answer any questions I have.
Very efficient company; they are very service orientated, extremely helpful, and a pleasure to work with on any issue. Keep up the good work!
Lifelock is totally transparent, always there, and a necessity in my opinion! Only negative comment is that it is somewhat hard to reload files after a disc crash.
It's very reassuring to know that LifeLock is so vigilant in looking for threats to our identity, & it's also reassuring to know that if our identity is breached, LifeLock is there to help us in the recovery process.
Only last week a third party tried to hack into my computer. And there have been other attempts to steel my identity, too. I'm much more comfortable with my LifeLock protection.
Although I always take precautions, shredding, erasing my web history, etc., it's good to know Lifelock has my back. I recently thought I may have an incident and they were so professional and knowledgeable and walked me through the different protocols. I am so glad I do business with this company!
I have always been kept informed as to how things are going with my account on a regular basis which makes me feel very secure in the fact that someone is looking after the accounts.
Having received notice from vendors who have access to my personal information with notices of their storage having been compromised, it's comforting to know LifeLock is monitoring our family accounts.
LifeLock notified me the same day that someone tried to open an account with a company in my name. I couldn't be happier that I have this service. I will never give it up.
I really love LifeLock services. Sometimes I feel that they are a little excessive, I appreciate those alerts letting me know that someone might be trying to get credit using my identity. Those alerts are a little scary because in your mind you are wondering who might be the one trying to get access to my personal information or get credit using my identity. I am so impressed with LIfeLock that I have told family and friends about LifeLock. I told them if they watch TV , LifeLock has plenty of commercials and when those commercials come you write down the phone number and call them. I have given strangers your phone number because I have my sticker stuck on the back of my I-Phone. Yes! I will and have recommend LifeLock to friends, family, and strangers.
I've always gotten updates .... And when I applied for credit card ....life lock wanted to know if it was me who applied .... To make sure someone else was trying to open account in my name ....I really appreciate them watching out for me
I tried to apply for a Credit Card and immediately received a call and text message advising me of the application and wanted to verify if it was me. Great service
Very fast alerts, phone & text regarding potential fraudulent activities. Great customer service with real people as opposed to a computer. Easy to use web site with good information. Overall great product.
Appreciate LifeLocks' monthly update 'E-Mail' !!! Receiving this 'E-Mail' affords me the knowledge that LifeLock is always looking out for my security .
I thought I was careful with my personal information until the day I received a letter requesting additional information for a credit card. They had part of my social security number. I signed up with LifeLock the next day. It's a nice feeling that there is someone else watching out for you.
Exceptional service and texts are quick and LifeLock resolved the issue in quick time. I feel very safe and less stressful knowing I am being cared for by a very professional company. The service reps are very polite and work hard to answer all questions and work with me to handle any issues I have. John C. LifeLock member since October 2015
Lifelock has already saved me one time. I had my identity stolen two years ago and it is a nightmare. I have Lifelock through AOL and I cherish it. I truly do think it is just wonderful and they have already caught one attempt at fraud for me.
Twice now Lifeflock has come to the rescue of our daughters when they had either lost or had their wallet stolen. A call to Lifelock made the stress level decrease as they were walked thru the process of closing accounts, replacing licenses and most importantly of all, knowing that their identity would be monitored for fraud. Thank you!!
I just recently learned there are different levels of service. Guess I missed that when I enrolled, but even now I don't understand why a better effort to inform clients isn't made by Lifelock. I don't know what level of service I have and when I've reviewed my account it is confusing and unclear. I clicked a service above but I truly don't know what I am paying for, would be nice to know.
I would highly recommend LifeLock for everyone. It really helps ease my worry about being hacked, money stolen from bank accounts, charges on my credit cards, child molesters in my area where I live, etc.
Too slow to sending notice when credit is being check, long delay from LifeLock when someone is checking your credit
Since I have been using Lifelock service, I have not had but one problem. It wasn't a problem for Lifelock, when they spotted what appeared to be a transaction in another country which I was also unaware of, they called me directly. It turned out to be an antivirus I had purchased, but I didn't know it's main offices was in another country. I had made the purchase, but I felt so very secure and safe that Lifelock is looking out for me, and it will be looking out for you!
Lifelock makes it easy to monitor your financial history and identify issues. Takes the guess work out of making an assessment.
Life Lock has taken the worry off my mind. I still do worry and check my accounts regular, but I know that Life Lock is also keeping an eye on my financial accounts, since sometimes, I don't have time or am away from a computer. If anything happen, they will inform me.
I've been with the company for several years now. I wasn't concerned until recently, I went through my accounts on their system and some of them haven't been updated since March 31st ---- today is May 3rd. How are you protecting me if you haven't monitored my account in over a month??
When I open an account or change one they immediately email me or call and i was left feeling very sure things are being watched.
A number of years back Lifelock detected, on two occasions, individuals trying to open accounts using my personal information. Upon checking with me, LifeLock stopped the transactions and kept my personal info from being used and distributed. Now, anytime I suspect.any unauthorized activity in any of my accounts, I simply contact LifeLock and I'm confident that the situation is professionally taken care of.
Thank you for sending me my MAY monthly email notice that you did not find any fraudulent activity on my account. I was getting worried because I haven't received an email from you for the past three months. I even telephoned you to ask why I stopped getting my monthly emails? The person on the telephone didn't seem to know. But I am so happy I received an email on May 1st. I hope the emails continue each month. Thank you.