NortonLifeLock Logo

NortonLifeLock

check_circleVerified

star star star star_half star_border
944 User Reviews

9.9

Overall Score

Visit Site

We receive a commission for orders made from the links on this page.

Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.

LifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals and families.

According to LifeLock's website, "data breach criminals" often have the ability to commit identity theft long after a breach occurs. LifeLock will send alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.

Using the promo code "BestCom," Best Company visitors can get 25% off (for first year) a LifeLock protection plan. Terms apply.

thumb_up

The Good

  • Identity Theft Protection
  • Restoration Services
  • Million Dollar™ Protection Package
  • 24/7 Live Member Support
  • Money-Back Guarantee
  • Pricing
  • Mobile App

Identity Theft Protection

LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.

LifeLock customers can receive credit monitoring services (See disclaimer below) from all three major credit bureaus (Experian, Equifax, and TransUnion), dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.

***Disclaimer: If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrollment.

Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, LifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.

Restoration Services

In the event that a LifeLock member becomes a victim of identity theft, the company will offer a number of recovery services to help restore the customer's identity to pre-theft status. This includes a dedicated identity restoration specialist and lost wallet protection.

Additionally, LifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers who have pre-existing identity theft conditions.

Million Dollar™ Protection Package*

If a LifeLock member becomes a victim of identity theft, LifeLock helps protect them with their Million Dollar Protection™ Package. This includes reimbursement for stolen funds and coverage for personal expenses, each with limits of up to $25,000, $100,000, or $1 million depending on the plan that is chosen. If needed to help resolve the case, the Million Dollar Protection™ Package will also provide coverage for lawyers and experts for up to $1 million. 

***Disclaimer: Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

24/7 Live Member Support

As mentioned in several LifeLock reviews that are featured on BestCompany.com, LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.

LifeLock will also monitor customers' information around-the-clock so customers can rest with a peace of mind.

LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.

Money-Back Guarantee 

The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing.

Meanwhile, many other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's refund promise emphasizes the company's confidence as well as its service guarantee.

Pricing

LifeLock offers three identity theft protection options to choose from: the Select plan that costs $9.99 per month (for the first year), the Advantage plan that costs members $19.99 per month (for the first year), and the Ultimate Plus plan that costs $29.99 per month (for the first year).

Best Company visitors can use the promo code "BestCom," to get 25% off for the first year (compared to the renewal price), of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.

Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.

Mobile App

Customers are able to get the LifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature.

With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus depending on their plan. According to the LifeLock website, the LifeLock app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."

Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.

Visit Site

thumb_down

The Bad

  • Device Security Availability 

Device Security Availability 

In terms of device security, LifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.

According to the company's website, the Family Parental Controls, Cloud Backup, and SafeCam options are currently not supported on Mac OS. 

gavel

The Bottom Line

LifeLock offers extensive protection services as well as identity restoration services including stolen wallet protection to those who have fallen victim to identity theft or fraud from a stolen identity event. Additionally, the company offers a Million Dollar™ Protection Package and 24/7 live member support customer service.

LifeLock's Million Dollar™ Protection Package covers stolen or lost documents, travel expenses, lost wages, and more (See "Million Dollar™ Protection Package" for details and accompanying disclaimer). The company also provides educational resources, a money-back guarantee, a detailed LifeLock mobile application, and reasonable pricing in comparison to other protection services.

LifeLock has three identity protection plan options that members can choose from - the Select plan, the Advantage plan, and the Ultimate Plus plan. 

These plans can include credit, social security, bank account, credit card, and crimes/other alerts as well as credit report and credit score monitoring and updates from all three major credit bureaus, etc.

The one major downside of the company is that some of its device security options, such as the Family Parental Controls, Cloud Backup, and SafeCam options, are not supported on Mac OS devices, which may limit some LifeLock account members from having additional protection against identity theft and fraud.

Above all, if you are looking for a reliable company to help protect your identity and personal information from theft and fraud, LifeLock is a great company to choose from. 

***Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

Was this content helpful?
thumb_up Yes thumb_down No

not_listed_location

NortonLifeLock Frequently Asked Questions

What is identity theft and am I at risk?

Identity theft is a crime in which someone accesses information to commit fraud, typically by getting false credentials, opening new accounts in someone else's name or using someone else's existing accounts. In the United States, identity theft is a serious crime. You can take steps to help avoid having your identity stolen, but first, you'll need to know how identity theft occurs and how to spot it.

How does identity theft happen?

There are a lot of ways identity theft can happen to you. Hackers may get your information from a data security breach. Or, you may unknowingly provide it on social media, during conversions others can hear or by leaving financial documents in unsafe places. That information may include:

  • Full name, address and birth date
  • Social Security number
  • Car insurance or medical insurance account numbers
  • Credit card or bank account numbers
  • Details that can tip off people to your account recovery questions, such as your mother's maiden name or your home town

With this information, criminals could impersonate you, max out your credit cards, rent an apartment, steal your frequent-flyer miles or act out in a number of other ways.

What types of identity theft are there?

You've probably heard about — or have experienced — thieves stealing credit card numbers or money from a bank account. To help catch this kind of identity theft, set up account alerts, scan your credit card and bank statements, and look for charges you don't recognize.

Types of theft to look for include: 

  • Tax identity theft — A crook files a tax return in your name and steals your refund.
  • Medical identity theft — A thief steals a health insurance card and gets medical care or prescription drugs on behalf of you.
  • Criminal identity theft — Someone commits a crime and gives the police false identifying information.
  • Child identity theft — A thief opens accounts using a child’s Social Security number.

What are some ways thieves can steal my information?

Offline: 

  • Shoulder surfing — Thieves peek over your shoulder as you type sensitive information into a computer, phone or ATM. Or they may listen as you make a call and provide your account information.
  • Dumpster diving — A thief sifts through your garbage can. Discarded checks and credit card statements are just two sources of valuable personal information.

Online:

  • Public Wi-Fi –— Public Wi-Fi usually doesn't encrypt data, so anyone with the Wi-Fi password and some hacker know-how can monitor what you see and what you send. The hacker could commit identity theft if he or she intercepts your information.
  • Unencrypted websites — Make sure a website is encrypted before you use it for a financial transaction. Typically, you'll see a picture of a lock in the URL field, and the URL will contain "https," meaning it's secure.
  • Phishing — When thieves contact you from a phone number or email address tailored to look familiar and trustworthy, their goal is to take personal information from you.

What should I look out for and what are warning signs of identity theft?

Beware of emails that have bad spelling or grammar, an unprofessional email address, urgent requests for information, or any type of attachment or link. 

Also look for these common warning signs from the FTC:

  • Withdrawals from your banking account that did not come from you
  • Bills you generally get are no longer coming to you
  • Calls about debt that you do not owe
  • Unfamiliar charges to your account
  • Medical bills for service you did not receive
  • A letter from the IRS stating more than one tax return was filed in your name or that you have income from an employer you never worked for
  • A company where you do business notifies you that your personal information was accessed in a data breach
  • A sudden drop in your credit score online

How do I recover from identity theft?

It happens, and reacting quickly might be the most important thing to do when it does.

Follow these steps if you are a victim of identity theft: 

  • Inform the business where your information was misused about the fraudulent activity. Close these accounts.
  • File a police report.
  • Contact the three major credit reporting bureaus — TransUnion, Equifax and Experian — and consider putting a fraud alert on your credit. This ensures future creditors will take extra steps to verify your identity first.
  • Consider a credit freeze, which is stronger than a fraud alert and ensures no one can use your credit to open new accounts. You'll still need to monitor existing accounts.
  • If you don't have a credit monitoring account, consider setting one up.
  • Change your passwords, so they're strong and unique, for all your online accounts.

What can I do to protect myself from identity theft?

No one can prevent all identity theft, but there are ways to help protect yourself. You can read about ways to help protect yourself from identity theft in more detail online, but some basic precautions include:

  • Avoid carrying your social security number, and keep it in a safe place. Do not give out the number unless it’s absolutely necessary.
  • Don’t respond to unsolicited inquiries about your personal information like phone number, email address, name, bank account information, etc.
  • Always collect your mail as quickly as possible and place a hold when you’re away. 
  • Enable the security features on your mobile devices.
  • Contact your financial institution if statements are late.
  • Review your credit card and financial statements for unauthorized transactions.
  • Shred any mail or document that contains personal information.
  • Install firewalls and virus-detection software on your home computer.
  • Use complex passwords and change them periodically.
  • Review your credit reports annually. You can get a free credit report from each of the three major credit bureaus once a year.

What is LifeLocks Million Dollar Protection™ Package?

The LifeLocks Million Dollar Protection™ Package includes the following:

  • Personal Expense Compensation — Covers you for personal expenses incurred as a result of identity theft, up to the limits of your plan.
  • Reimbursement of Stolen Funds — If your money is stolen due to ID theft, we will reimburse up to the amount provided by your plan.
  • Coverage for Lawyers and Experts — If you become a victim of identity theft while a LifeLock member, we will provide the necessary lawyers and experts if needed to help resolve your case.
Message from
NortonLifeLock

NortonLifeLock is a global leader in consumer cybersafety. Bringing together decades of experience in cybersecurity and identity theft protection, we are the consumer ally in today’s connected world. NortonLifeLock solutions are powered by one of the world’s largest civilian cyber intelligence networks, allowing us to help protect against advanced online threats. More than 50 million members and customers in more than 60 countries trust us with their personal information. We’re dedicated to making it easy for them to keep their connected lives safer while helping to secure their devices, online privacy, identity, and home and family needs.

keyboard_arrow_up keyboard_arrow_down
border_color Write a Review

User Reviews

Star Rating

3.9

star star star star_half star_border

944 Reviews

Review Breakdown

5 grade

45%

4 grade

31%

3 grade

5%

2 grade

4%

1 grade

15%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
bookmark

Featured Review

star star star star star

Chantanee Saejao Union City, CA

Since my identity was stolen many years ago, I decided I need a protection. Ever since then I have been a member of LifeLocks and I have been happy with the company. I get notification every time someone/company uses my name, SSN, etc to run credit or for whatever use. I always receive email notifications. Also, when I run into a problem, LiftLock rep has been very helpful and they take care of my issues. For example, a few years ago i got a notification that someone has used my SSN to open a bank account. I clicked "NO" it wasn't me on the notification and I called them right away. The rep looked into the issue and said that he will contact me. Within the same day, he contacted me back and everything was resolved. I didn't have to do anything. When I moved mid last year, I updated my info with my bank and I immediately got a notification of account update. Also, I just leased a new car this month and I got a notification that a company had run my credit within a day or two. Again, I have been happy with LifeLock and I will continue with be their loyal customer for many years to come.

3 years ago

bookmark

Featured Review

star star star star star

JDWain Tallahassee, FL

I use LifeLock Identity theft protection, My mother had her identity stolen years ago and she wishes that she had something like this so I make sure to carry it. LifeLock's agents were helpful in helping me decide how much coverage I needed based on my risk so that I didn't overpay for insurance

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star_border star_border star_border star_border

Abigail Taylorsville, KY

Getting in touch with a live person on Nortons. IMPOSSIBLE WON'T HAPPEN. I HATE HATE HATE HATE HATE THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 month ago

star star star star star

Brianna S Tallahassee, FL

For as long as I can remember, my mom has always installed Norton on our desktops and laptops. Norton checks for security issues and ensures that the websites I am visiting is safe and secure!

1 month ago

star star_border star_border star_border star_border

john oates Sebastian, FL

My VPN stopped working. the agent couldn't fix it so they put me on hold for 2 FRICKING HOURS then some foreign speaking guy tells me the servers are down to call back in 2 hours. This SUCKS! I had to wait 2 hours to be told to call back????? Whata messed up "Service" Center

5 months ago

star star_border star_border star_border star_border

David Sparer Los Angeles, CA

NEVER, NEVER, NEVER USE NORTONLIFELOCK!!!! THEY HAVE HORRIBLE CUSTOMER SERVICE - ALL IN 3RD WORLD, OFF SHORE, MINIMUM WAGE CALL CENTERS. IF YOU HAPPEN TO GET LUCKY ENOUGH TO GET AN AGENT THAT ACTUALLY KNOWS HOW TO AND ACTUALLY DOES TRANSFER YOU TO THE UNITED STATES, IT'S JUST AN OPERATOR THAT PROMPTLY TRANSFERS YOU RIGHT BACK TO ANOTHER 3RD WORLD, OFF SHORE, MINIMUM WAGE CALL CENTER WHO WANTS ALL YOUR PERSONAL INFORMATION. THERE IS NO NUMBER TO CALL THE US CORPORATE OFFICE TO COMPLAIN. NORTON LIFELOCK CORPORATE POLICY "TOO BAD, SO SAD, WE ALREADY HAVE YOUR MONEY." HORRIBLE, HORRIBLE COMPANY

7 months ago

star star_border star_border star_border star_border

TattTot Hampton, VA

Very bad, you will be wasting a lot of time. I was spent 2 days to get refund and dis-enroll. I spend 3 days attempting to add information to my case for Identity theft. The reps didn't believe and didn't add the police report numbers I provided them. Yesterday I was on the phone from 5 pm to 2:30 am . Today from 7:30 pm to 11:57 pm. The employees, give you an 8 digit case number and don't half the stuff you say to them in the notes. So i spend so much time recapping I forget what all questions I had. I asked for tutorials to understand the products I purchased to get more bang for my buck. I am tired so I requested full refund since they didn't do anything but take my money.

9 months ago

NortonLifeLock Logo

Reply from NortonLifeLock

We appreciate you taking the time to submit a review of NortonLifeLock! We would be happy to discuss your concerns in further detail. Please feel free to call us directly at the phone number below at your convenience or reply to this message with a good time for us to reach out to you and your best phone number to be contacted at. Sincerely, NortonLifeLock Member Services Office: 844-450-2556 Email: [email protected]

Aug. 13th, 2020

star star star star star_border

Sharon Battula Aurora, CO

This has done a great job of keeping my computer safe and the personal information that I have to enter from time-to-time secure from Identity theft

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star star star star

Rocio Diaz Tallahassee, FL

It was a great resource to use after I feared my identity had been stolen. NortonLifeLock keeps me safe and gives me alerts whenever they fear there is suspicious activity with my identity.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star_border star_border star_border star_border

Michael Markham Cambria, CA

We have tried to stop service for four months and have even called the company. They keep charging us, We have to change our credit card to stop their service. If a company is run like this, they may not be the best choice.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Dear Michael Markham, We appreciate you taking the time to submit a review of NortonLifeLock! We would be happy to discuss your concerns in further detail. Please feel free to call us directly at the phone number below at your convenience or reply to this message with a good time for us to reach out to you and your best phone number to be contacted at. Sincerely, NortonLifeLock Member Services Office: 844-450-2556 Email: [email protected]

Aug. 13th, 2020

star star star star star

Anita pea Dallas, TX

Norton identity theft was perfect for me to keep my stuff a secret. The on call assistance was amazing for letting me know when something was handled and prices were cheap.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star_border star_border star_border star_border

Sheryl Maccia Chester, NJ

The worst possible company/service I have ever encountered. Paid them over $600 dollars to upgrade and yet no one in their uneducated group of c/s reps in the Philipines could answer simple questions. Spent countless hours on hold. Tried to get a USA number and it's impossible. Scary to think they are protecting my ID? LOL

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

NortonLifeLock spoke with the member on 2/24/2020 and addressed their concerns.

Aug. 13th, 2020

star star star star star

Hallieford West Valley City, UT

They are very helpful in watching for suspicious activity and sending alerts. They offer many aspects of protecting your identity and are trustworthy.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star star star star_border

Nesha Leonard Tallahassee, FL

I love it. It does a really good job. Haven’t had any problems with it at all. Very solid protection.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star star star star_border

Audrey Mitchell Managua, MN

I've used Norton on my laptop and has worked great over the years. It protected the sensitive info that I put in websites and protected my identity.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are glad to know that you have peace of mind with your NortonLifeLock membership in place. I am happy to hear that our specialists provided you with excellent service. We value you as a member!

Feb. 13th, 2020

star star star star star

JamieD Orange, CA

Simple to use and so far very effective. We’ve used them for about 15 years and having had any security issues

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

star star star star_border star_border

Zac Cannon Long Beach, MS

The system works but is a bit expensive. When you purchase it, it does work and protects your personal information well.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place. Thank you for choosing NortonLifeLock, I hope you have a wonderful day! Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Jan. 17th, 2020

star star star star star

Laurie Massie Lakeland, FL

LifeLock gave us an alert to let us know that our information had been breached long before Target/the US Government, and a few others even knew. Absolutely worth it!!

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place. Thank you for choosing NortonLifeLock, I hope you have a wonderful day! Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Jan. 30th, 2020

star star star star star

destiny wright Jacksonville, FL

Norton has definitely protected my computer from a few viruses and sketchy websites. I definitely recommend as I have been using their services for years.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place. Thank you for choosing NortonLifeLock, I hope you have a wonderful day! Sincerely, Kristen Tifft NortonLifeLock Product Support Analyst

Jan. 6th, 2020

star star star star star

Jacob American Fork, UT

Norton has always been our top protection provider. With constant updates and communication, we are alerted of any suspicious activity immediately.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your NortonLifeLock membership in place. Thank you for choosing NortonLifeLock, I hope you have a wonderful day! Sincerely, Kristen Tifft NortonLifeLock Product Support Analyst

Jan. 2nd, 2020

star star_border star_border star_border star_border

Diane Brown Prescott, AZ

Their customer service is poor. We wanted a list of all the payments we made to Lifelock since 2017 for the Equifax lawsuit. It was like pulling teeth to get a copy of my payments. First, I was told I could get it through the website, but it only gave me 2019's payments. I had to try 2 more times, talking to a customer service rep each time before they would send me a copy. As it turned out it took 48 hours to have it sent to my email. My husband had to get a copy too. He had to call 3 times to get any service. Two of the times they promised to send his payment record within 48 hrs, but he never got an email with the information. Today he called again requesting the info and this time it will come to his email within 7 to 14 days!! (How much do you want to bet he doesn't get it?) He asked to speak to the supervisor, but the supervisor was not there. I suggest getting Lifelock, only if you are sure you will never need to call their customer service because the workers are incompetent and that is the best I can say for them.

1 year ago

star star star star_border star_border

E Robbins Freeland, WA

My biggest complaint with LifeLock is that they only update the input from the three credit agencies once a year. Therefore, your credit score may not be very accurate. In fact, it's quite possible that your credit information shown on LifeLock could potentially be 11 - 12 months old.

1 year ago

star star_border star_border star_border star_border

Carl Saint Paul, MN

Lifelock used to be okay, but has gone downhill. Their customer service is poor. I recently got a scam phonecall from someone who says I signed up for their computer protection service and would be charged $200 if I didn't call to cancel. It wasn't evewn a toll free number. I called Lifelock to report it and for some reassurance that if they did get my information I would be covered. Instead I was told not to call that back as it was just phishing for information. But if they do charge me they obviously got my information from me when I "signed up" for it and I am responsible for the charge. So all some scammer has to do is tell Lifelock I "gave" them my information when I "signed up", and Lifelock will refuse to pursue it. I called back to speak to a supervisor but the second rep refused to get me one. The second person made me go through identifying myself even though their automated syatem had already done that. What am I paying them for if all an identity thief has to do is say I gave them my information?

1 year ago

star star star star star_border

Jeff Stewart Saint George, UT

I’ve used it and been warned of some credit applications that were not authorized.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 14th, 2019

star star star star star_border

Gail Strother Bentonville, AR

I use lifeLock and it gives me peace of mind to know that my accounts are being monitored for unusual activity, . It was easy to set up and I like that I get monthly emails to let me know if there has been any activity on my accounts.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your LifeLock membership in place. Thank you for choosing LifeLock, I hope you have a wonderful day! Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 10th, 2019

star star star star_border star_border

Don Boren American Fork, UT

The service is good. I get very non-specific alerts all the time that have nothing to do with actual breaches to my identity. They make me do the work to see if I was affected or not.

1 year ago

star star star star star

Amy Boren American Fork, UT

We have been paying for this service for a couple of years and they are very reliable. They are fast to contact us with concerns and contact us to let us know that all is well.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your LifeLock membership in place. Thank you for choosing LifeLock, I hope you have a wonderful day! Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 7th, 2019

star star star star star

Alyssa Boren American Fork, UT

We have loved this company. They are very thorough, and we get notified promptly whenever there is a concern. Even if all is well they send us an email saying that.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your LifeLock membership in place. Thank you for choosing LifeLock, I hope you have a wonderful day! Sincerely, Kristen Tifft LifeLock Product Support Analyst

Oct. 7th, 2019

star star star star_border star_border

Becky Livingston, TX

We've had LifeLock on my account and my husbands for probably for or 5 years. I can't say I'm real impressed. I usually hear the news in the media before I get an email from them. I need to look and see what all they are supposed to cover because I had a credit card hacked and almost $5,000 charged and didn't hear a thing from LifeLock.

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

LifeLock contacted this consumer on 10/14/2019 to address her concerns.

Oct. 14th, 2019

star star star star star

kristin Gneiting Pleasant Grove, UT

I trust my protection with LifeLock. We used to have Norton but now they are one company giving me all the protection I need. I have identity protection as well as protection for my devices and when I am online I have privacy protection as well. I feel very safe with the Norton technology and with that antivirus software!

1 year ago

NortonLifeLock Logo

Reply from NortonLifeLock

Thank you for taking the time to submit your review! We're glad to know that you have peace of mind with your LifeLock membership in place. Thank you for choosing LifeLock, I hope you have a wonderful day! Sincerely, Kristen Tifft LifeLock Product Support Analyst

Sep. 25th, 2019

star star star star star

Craig Orem, UT

LifeLock has been awesome in the time I have had a subscription. They have already taken care of one circumstance that would have been a headache. The price is next to nothing compared to what they cover. I will always use LifeLock!

1 year ago

star star star star star

Reese Pleasant Grove, UT

I have used LifeLock when I had some of my information stolen and my identity compromised. They helped me to make sure no one was using my information for their gain and they tried to but LifeLock warned me and I was ahead of the bad guys. Great service for a good price.

1 year ago

star star star star star

Dean Ogden, UT

LifeLock is such a mental relief. When you hear about people getting their identities stolen on a daily basis its hard to not want a product that takes care of things. I love the price and alerts that I receive when things are out of place. I have added my whole family to my plan and that will tell you what I think of LifeLock.

1 year ago

star star star star star

Jennifer Ogden, UT

I have had LifeLock for me and my family for a couple years now. Before signing up I was skeptical that I would even use it. LifeLock has helped my family out 3 different times with people trying to steal our identity and social security numbers. I know that I would have spent a ton of money and a lot of time if we didn't have LifeLock. Get it if you don't have it!

1 year ago

star star star star star

Ashley Pleasant Grove, UT

I feel very secure with LIfeLock. They are combined with Norton Security that detects spyware and viruses. LifeLock makes me feel safe because that worry is off my shoulders. They detect things like Unauthorized usps address change or information on the dark web. All kinds of crazy stuff out there, go to sleep at night feeling safe and protected with LifeLock.

1 year ago

star star star_border star_border star_border

Marie Tucson, AZ

Way too expensive for an ineffective service. My husband and I had about 5 id theft attempts in a year. Lifelock did not report One incident, but the banks/credit card companies did! Useless and overpriced. I signed up with Zander Insurance for a fraction of the price ($145/yr), and it includes my entire family, even minor children. Oh, and the credit card that was used for recurring billing was compromised too, and again Lifelock had no clue. Chase bank called me immediately and shut the card down.

2 years ago

star star star star star

Lindsey B Orem, UT

Overall great experience working with LifeLock. Its nice to know that your identity is being protected 100% of the time. The pricing is great for the services offered and I will continue to use this service. Everything is clearly outlined on their website and its very easy to know exactly what you are signing up for.

2 years ago

star star star star star

Jeff B Orem, UT

LifeLock helps with peace of mind knowing that if your identity is ever compromised they will take care of it. They offer a very extensive amount of methods to make sure that your identity is safe. The price is great and the level of customer service is more than expected. I highly recommend LifeLock to anyone.

2 years ago

star star star star star

Brennan Orem, UT

A must have is the best way to explain it. I have had LifeLock for a while now and they helped me deal with an identity theft situation. They were able to resolve it quickly without me having to go out of my way. I can only imagine the nightmare it would have taken for me to face the situation without LifeLock.

2 years ago

star star star star star_border

JAKE American Fork, UT

After I had some of my personal information stolen we researched a few companies and chose Life Lock. It was a little nerve wracking choosing the right company after your information has been stolen but we were happy we chose it. Sign up was easy and monitoring was good. It was comforting having a company to help protect your credit.

2 years ago

star star star star star

Brody B Orem, UT

Great product for peace of mind! LifeLock has a great service for a great price. With so many data breaches happening every year its nice to know that my identity is protected with LifeLock. I would highly recommend this service to absolutely everyone!

2 years ago

star star star star star

Hailey Nilson Salt Lake City, UT

LifeLock is a lifesaver. I got a potential threat of a stolen identity and they notified me immediately through text and email. Also, they're willing to reimburse stolen funds due to identity theft depending on your plan.

2 years ago

star star star star_border star_border

Steve schramm Salem, UT

They help provide me peace of mind for data security. Delivered the service contracted for but the fee structure is too high.

2 years ago

star star star star_border star_border

Ron Durfey Pleasant Grove, UT

Very happy with this service. Cost is kind of expensive. But love the warranty and the ability to feel secure.

2 years ago

star star star star star

Kristin G Pleasant Grove, UT

Purchased after our credit cards were compromised. I also had my senior parents purchase as well and feel very secure with this company.

2 years ago

star star star star star

Bri Graham Broadbent, OR

My social security card and driver's were still enjoying from me. We used life lock to make sure no one was using my card.

2 years ago

star star star star_border star_border

king Queen Creek, AZ

They monitor my credit after I got hacked. They notified me even for little stuff that’s pretty refreshing

2 years ago

star star star star star_border

Alicia Holman Gilbert, AZ

I attempted to become a customer, but wasn't comfortable with the level of security. I was recommended by a friend, so I thought I would try it, but it wasn't very user friendly and didn't give me a secure feeling. If I'm going to entrust all of my information with an online company, I think there should be a customer service person involved.

2 years ago

star star star star star

Troy Siren Gilbert, AZ

Absolutely a great product after having my credit hacked into.

2 years ago

star star star_border star_border star_border

Hunter Kasprzyk Gilbert, AZ

The commercials act like its going to save you from getting your life destroyed by an identity thief but the service is pretty ridiculous. If anyone is careful with their information online they should never need this.

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

facebook twitter youtube instagram
Logo

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information