LifeLock

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7.9

our score

8.0

user score (883)
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Founded in 2005 and headquartered in Arizona, LifeLock offers identity protection services that include public records monitoring, financial account monitoring, and credit monitoring. Using the promo code "BestCom," Best Company visitors can get 10% off a LifeLock protection plan.

The Good

  • Identity Protection
  • Recovery Services
  • Theft Insurance
  • 24/7 Support

Identity Protection

LifeLock provides several identity protection services in an effort to catch theft before it happens. LifeLock customers will receive credit monitoring from all three major bureaus (Experian, Equifax, and TransUnion), internet scanning, court records monitoring, social security number monitoring, and financial account monitoring.

Recovery Services

In the event that a customer falls victim to identity theft, LifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company provides limited power of attorney and lost wallet assistance, as well as assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers with preexisting identity theft conditions.

Theft Insurance

LifeLock offers up to $1 million in identity theft insurance, which covers up to $2,000 in replacement of documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and child care, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.

24/7 Support

LifeLock customers have access to around-the-clock, US-based customer service representatives.

The Bad

  • No Antivirus Software

No Antivirus Software

Unfortunately, LifeLock does not provide customers with antivirus software to protect sensitive data on their personal computers.

The Bottom Line

LifeLock offers extensive identity protection and restoration services, in addition to up to $1 million in identity theft insurance and around-the-clock customer support. However, the company does not provide antivirus software.

883 LifeLock Reviews

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  • User Score

    0

    September 20th, 2017 Burbank, CA

    I am a current paying customer of LifeLock. On 9/14 I purchased a new car, within minutes of the auto dealership and JP Morgan Chase made an inquiry to my credit, CREDIT KARMA notified me of the inquiry stating who was checking my credit. LifeLock, even though they claim to have your back and notify you of such inquiries did not and has not since that date. I attempted to contact LifeLock by phone, good luck! They claim they are too busy right now due to the Equifax breach, I tried every which phone option to speak with a live person and kept getting their inept computer robot, when I finally got to an option I could wait to speak with a live person, I was told it was a 55 minute wait. I sent them a memo through their website, they have not answered, I tweeted to them, they have not answered and I sent a message through Facebook, they have not answered. This company is profiteering from the Equifax breach, they are instilling false security and they are not available to their consumers. It's obvious that they have not brought on additional people to handle the volume of calls and are just operating business as usual. I have filed a complaint with the State of California Attorney General for fraudulent business practices and with the BBB and will continue to post everywhere I can to warn hardworking people to not waste their money or time as this company does not do what they claim to do. You cannot even just go onto their website and cancel your subscription, you have to send them a memo and they will get back to you. Its a sham and they are a fraud people, save your money and use a company that actually does what they claim to.

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    13 0

  • User Score

    0

    September 16th, 2017 Syracuse, NY

    I joined Lifelock and on the site, there is a place to read your credit score. It says if your score does not show up in 24 hours to give them a call. It didn't and I did. I called at 5pm after work and after pushing through prompt after prompt was told to say my name clearly. They could not find my name, so I was put on hold. After 60 minutes (was told approximate wait time was 40) , I had to just call back another time; later at night this time and went throught the same thing, only this time I was told my approximate wait time was now 67 minutes. Couldn't do it. Throughout the week, the same scenario happened another 4 times until I FINALLY got someone...with a very think Indian accent I could hardly understand. All I got was fast talking and "um..." between every other word. Now on the site, it says "US based customer service"...yeah...okay. So after not being able to find me in the system, which was odd since they charged my card after all, he said he was going to pass me onto someone who could help. I got more prompts and was then told that my approximate wait time was 80 minutes. It was at this point that I said "forget it" and requested cancellation of my service. It wasn't worth the headache. They say the recent data breach with Equifax is the cause for such long hold times and I get that, but they should still have a team of people to deal with everyday membership issues so those of us who were not affected don't have to wait for almost 2 hours to get something done that takes less than 5 minutes. Really wanted to like this place, but I'm afraid it's a no.

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    12 0

  • User Score

    2

    September 14th, 2017 Rockvale, TN

    Pulled up the Website and it came back that my service was canceled. Called Lifelock and was put on hold for an hour and 25 mins., I called them at 5:30 in the morning and still had a long wait time. I was not very happy, 1st of all that I was canceled and 2 nd of all the wait time to be on the phone with them. Then I was told I was only thru Norton that it was showing canceled, but yet I was in Lifelocks website.

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    16 0

  • User Score

    2

    September 11th, 2017 VA

    Used to be an ok company but I continue to have issues with their website and their customer service has seriously gone down hill. I just received a response that basically said they had addressed my concerned when they obviously have not. It is just one problem after another and I will not trust such a company with such a critical service.

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    24 0

  • User Score

    0

    September 1st, 2017 Eugene, OR

    Charging their service at $9.99 when advertised at $8.99 and we didn't sign up for their service !

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    15 5

  • User Score

    0

    August 8th, 2017 Clarksville, TN

    I canceled my membership with LifeLock due to someone stole my identity. LifeLock handled my case like it was inapplicable. They informed me that its going to take three days for an investigator to call me. She opened an account and drivers license using my social and you want me to wait three days? During that time she can buy a car, open more accounts and take out a loan. No, Im not going to sit here and wait three days!!!!

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    56 2

  • User Score

    0

    August 2nd, 2017 Redding, CA

    After the train-wreck election 2016 i asked lifelock 4 voter identity theft protection. & their answer was that they only protect 'consumers' from harmful impersonation wtF?

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    9 45

  • User Score

    0

    July 30th, 2017 Spokane, WA

    My husband called to get information on their services did not give our card information and said he needed time to talk to me & think about purchasing through them. He unfortunately did give his personal information though. What do I find today? $118.79 charge from Lifelock. We try calling to find out how they could charge our account and they keep wanting to send us to an automated system, to which we do not have a passcode for. After a 15min phone call they claim they will reverse the charges they did not have authority to pull. If they don't, I will be reporting this to my bank as a fraudulent charge!

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    39 2

  • User Score

    2

    June 8th, 2017 Grants Pass, OR

    Tried to enroll online @ lifelock.com. Saw no indication of how or where to enter the promo code without first signing up for full price. When I called the customer service line, 800-416-0599, the representative said she had no knowledge of the online enrollment process, but could sign me up over the phone, after having already spent 20 minutes navigating the website and entering my personal information, I had no desire to begin the process again, and told her so. She then offered to transfer my call to the sales department, which "might" be able to answer my questions about where to enter the promo code. After wasting another 5 minutes listening to an automated menu, I was told, by the robot, that they needed me to enter my account number to proceed. Since I evidently had none. I hung up and began looking for alternative providers, which hunt eventually led here. Have a nice day!

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    32 0

  • User Score

    0

    May 30th, 2017 Lovington, NM

    They state they will notify you if a new line of credit is applied for. I applied for a auto loan and never did hear anything from lifelock. I called in and rep said not all companies were monitored. I ask him why they did not monitor Bank of America but he did not have an answer. It is not like Bank of America is a small company. Really wondering what I am paying for.

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    42 0

  • User Score

    8

    May 6th, 2017 San Antonio, TX

    My wife and I have been with LifeLock since October 2007. I normally receive at least an annual account update which is a report of all credit card accounts and our overall credit status. I feel this is a great process as I would most likely forget to review these myself. Overall I feel that LifeLock is an excellent program that continues to do what I am paying them to do ! I must admit I am shocked that LifeLock does not cover our accounts with some form of antivirus protection , leaving our accounts open for all types of nefarious acts. This is quite disturbing to me as I had no idea or this exposure. .

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    19 4

  • User Score

    0

    May 5th, 2017 Pinckney, MI

    I purchased the basic Lifelock plan, which customer service told me covers any new credit applications. Two weeks ago, I opened a new charge account. I have yet to receive an alert from Lifelock. When I just called customer service, they said that "not all companies participate" with them, so not all credit applications would result in an alert. A new American Express account with a $12,000 limit does not alert me??? The rep wanted to review all of my personal information again, which I assured her that I had just double checked online. They email almost every day with adds, and have my correct telephone number. This service may work beautifully for some people, but I consider this a big failure. I wonder now if I wasted almost $100, but guess I will decide what to do about it tomorrow.

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    39 0

  • User Score

    1

    November 26th, 2016 Whitmore Lake, MI

    I called life lock, the person I talked to could have cared less...could not believe this was the person possibly trying to sell me on this plan....not sure what happened but I think she actually hung up on me.... I called another competitor .....

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    20 0

  • User Score

    0

    November 17th, 2016 Allentown, PA

    They need to hire a GOOD technical support team that understand there network. I have had a problem with Lifelock for 6 months, they were never able to fix the problem. There response to my problem was cancel their service they can't help me. Unbelievable

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    22 0

  • User Score

    0

    October 28th, 2016 Morton Grove, IL

    Having had problems with my identity theft, I chose LifeLock to assist me, in the future, if there would be more problems arising. I selected their middle program, and this month my subscription was up for renewal. Instead of renewing, i cancelled....There were 3 different instances where LifeLock should have notified me of someone looking into my credit situation. Applied for a loan, applied for a new credit card, and notified that someone fraudulently used my social security number to apply for a credit card with an approximate $4,900 plus balance. Never heard one word from Lifelock of goings on with my credit reports. Upon canceling their service, i received apologies....sorry, apologies for slipping thru the cracks did not do it

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    25 0

  • User Score

    0

    October 25th, 2016 Irving, TX

    Member for 4 years. Had SSN stolen and no help or advice. Just learned that wife (also a member) had SSN stolen last year (discovered through credit check) and no alert or info from Lifelock. Called to ask and was given std info spiel on services and disclaimer. Cancelled account. No alerts, no agent, no advice, no help.

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    22 0

  • User Score

    8

    October 18th, 2016 Boise, ID

    So far, so good! I have been a member of LifeLock for over 3 years. In that time they have sent me over a dozen different notifications regarding attempts on my identity. In each and every case, a resolution was made, keeping my credit safe. I have been very pleased with their performance on my behalf.

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    8 1

  • User Score

    0

    September 6th, 2016 Concord, NC

    Get an alert to call them and there is never anyone to talk to. Been a member for years and will be cancelling. They are a JOKE!

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    14 0

  • User Score

    1

    September 5th, 2016 Albany, CA

    When I was a victim of identity fraud/theft it was almost impossible for me to reach somebody who was supposed to be my "agent". And when I finally got a real person, due only to my demanding to speak to a person, she was hurried and rude and unhelpful. I honestly don't don't what I will do now.I agree with Jeff's description of their terrible customer service.

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    17 0

  • User Score

    5

    July 29th, 2016 Houston, TX

    I had an issue with someone opening a fraudulent credit card in my name. I had LifeLock for over 6 years when this occurred. LifeLock sent an alert within a couple of hours of the credit inquiry. That is the good part. Other than sending me an alert about the credit inquiry, they really were no help with anything else. Their customer service is very inefficient and frustrating to deal with. They seem to be compartmentalized regarding their operation and no person I spoke with knew what the other was doing. When I called I always talked to a new person who had not reference for my issue, and I had to keep regurgitating the facts over and over again. LifeLock's 1 Million insurance will not cover any legal fees if you plan on bringing an action against the credit card company, who in my case was grossly negligent. I called the credit card company myself, but got the run around. I then contacted the Consumer Financial Protection Bureau (CFPB) and made an online complaint through them. Believe it or not, I got an email from the executive office of the credit card company within 48 hours referencing my complaint with the CFPB, and after a week or so the credit card company acknowledged their mistake. IMHO, LifeLock's service is overpriced for what you get compared to other service providers.

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    17 2