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NortonLifeLock

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944 User Reviews

9.9

Overall Score

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Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.

LifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals and families.

According to LifeLock's website, "data breach criminals" often have the ability to commit identity theft long after a breach occurs. LifeLock will send alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.

Using the promo code "BestCom," Best Company visitors can get 25% off (for first year) a LifeLock protection plan. Terms apply.

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The Good

  • Identity Theft Protection
  • Restoration Services
  • Million Dollar™ Protection Package
  • 24/7 Live Member Support
  • Money-Back Guarantee
  • Pricing
  • Mobile App

Identity Theft Protection

LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.

LifeLock customers can receive credit monitoring services (See disclaimer below) from all three major credit bureaus (Experian, Equifax, and TransUnion), dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.

***Disclaimer: If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrollment.

Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, LifeLock offers multiple identity theft protection services to help provide each customer with the protection and security they are looking for.

Restoration Services

In the event that a LifeLock member becomes a victim of identity theft, the company will offer a number of recovery services to help restore the customer's identity to pre-theft status. This includes a dedicated identity restoration specialist and lost wallet protection.

Additionally, LifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers who have pre-existing identity theft conditions.

Million Dollar™ Protection Package*

If a LifeLock member becomes a victim of identity theft, LifeLock helps protect them with their Million Dollar Protection™ Package. This includes reimbursement for stolen funds and coverage for personal expenses, each with limits of up to $25,000, $100,000, or $1 million depending on the plan that is chosen. If needed to help resolve the case, the Million Dollar Protection™ Package will also provide coverage for lawyers and experts for up to $1 million. 

***Disclaimer: Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

24/7 Live Member Support

As mentioned in several LifeLock reviews that are featured on BestCompany.com, LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.

LifeLock will also monitor customers' information around-the-clock so customers can rest with a peace of mind.

LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.

Money-Back Guarantee 

The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing.

Meanwhile, many other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's refund promise emphasizes the company's confidence as well as its service guarantee.

Pricing

LifeLock offers three identity theft protection options to choose from: the Select plan that costs $9.99 per month (for the first year), the Advantage plan that costs members $19.99 per month (for the first year), and the Ultimate Plus plan that costs $29.99 per month (for the first year).

Best Company visitors can use the promo code "BestCom," to get 25% off for the first year (compared to the renewal price), of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.

Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.

Mobile App

Customers are able to get the LifeLock mobile app that allows them to receive and respond to alerts while on-the-go and easily obtain customer service help through the in-app member services feature.

With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus depending on their plan. According to the LifeLock website, the LifeLock app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."

Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.

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The Bad

  • Device Security Availability 

Device Security Availability 

In terms of device security, LifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.

According to the company's website, the Family Parental Controls, Cloud Backup, and SafeCam options are currently not supported on Mac OS. 

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The Bottom Line

LifeLock offers extensive protection services as well as identity restoration services including stolen wallet protection to those who have fallen victim to identity theft or fraud from a stolen identity event. Additionally, the company offers a Million Dollar™ Protection Package and 24/7 live member support customer service.

LifeLock's Million Dollar™ Protection Package covers stolen or lost documents, travel expenses, lost wages, and more (See "Million Dollar™ Protection Package" for details and accompanying disclaimer). The company also provides educational resources, a money-back guarantee, a detailed LifeLock mobile application, and reasonable pricing in comparison to other protection services.

LifeLock has three identity protection plan options that members can choose from - the Select plan, the Advantage plan, and the Ultimate Plus plan. 

These plans can include credit, social security, bank account, credit card, and crimes/other alerts as well as credit report and credit score monitoring and updates from all three major credit bureaus, etc.

The one major downside of the company is that some of its device security options, such as the Family Parental Controls, Cloud Backup, and SafeCam options, are not supported on Mac OS devices, which may limit some LifeLock account members from having additional protection against identity theft and fraud.

Above all, if you are looking for a reliable company to help protect your identity and personal information from theft and fraud, LifeLock is a great company to choose from. 

***Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

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NortonLifeLock Frequently Asked Questions

What is identity theft and am I at risk?

Identity theft is a crime in which someone accesses information to commit fraud, typically by getting false credentials, opening new accounts in someone else's name or using someone else's existing accounts. In the United States, identity theft is a serious crime. You can take steps to help avoid having your identity stolen, but first, you'll need to know how identity theft occurs and how to spot it.

How does identity theft happen?

There are a lot of ways identity theft can happen to you. Hackers may get your information from a data security breach. Or, you may unknowingly provide it on social media, during conversions others can hear or by leaving financial documents in unsafe places. That information may include:

  • Full name, address and birth date
  • Social Security number
  • Car insurance or medical insurance account numbers
  • Credit card or bank account numbers
  • Details that can tip off people to your account recovery questions, such as your mother's maiden name or your home town

With this information, criminals could impersonate you, max out your credit cards, rent an apartment, steal your frequent-flyer miles or act out in a number of other ways.

What types of identity theft are there?

You've probably heard about — or have experienced — thieves stealing credit card numbers or money from a bank account. To help catch this kind of identity theft, set up account alerts, scan your credit card and bank statements, and look for charges you don't recognize.

Types of theft to look for include: 

  • Tax identity theft — A crook files a tax return in your name and steals your refund.
  • Medical identity theft — A thief steals a health insurance card and gets medical care or prescription drugs on behalf of you.
  • Criminal identity theft — Someone commits a crime and gives the police false identifying information.
  • Child identity theft — A thief opens accounts using a child’s Social Security number.

What are some ways thieves can steal my information?

Offline: 

  • Shoulder surfing — Thieves peek over your shoulder as you type sensitive information into a computer, phone or ATM. Or they may listen as you make a call and provide your account information.
  • Dumpster diving — A thief sifts through your garbage can. Discarded checks and credit card statements are just two sources of valuable personal information.

Online:

  • Public Wi-Fi –— Public Wi-Fi usually doesn't encrypt data, so anyone with the Wi-Fi password and some hacker know-how can monitor what you see and what you send. The hacker could commit identity theft if he or she intercepts your information.
  • Unencrypted websites — Make sure a website is encrypted before you use it for a financial transaction. Typically, you'll see a picture of a lock in the URL field, and the URL will contain "https," meaning it's secure.
  • Phishing — When thieves contact you from a phone number or email address tailored to look familiar and trustworthy, their goal is to take personal information from you.

What should I look out for and what are warning signs of identity theft?

Beware of emails that have bad spelling or grammar, an unprofessional email address, urgent requests for information, or any type of attachment or link. 

Also look for these common warning signs from the FTC:

  • Withdrawals from your banking account that did not come from you
  • Bills you generally get are no longer coming to you
  • Calls about debt that you do not owe
  • Unfamiliar charges to your account
  • Medical bills for service you did not receive
  • A letter from the IRS stating more than one tax return was filed in your name or that you have income from an employer you never worked for
  • A company where you do business notifies you that your personal information was accessed in a data breach
  • A sudden drop in your credit score online

How do I recover from identity theft?

It happens, and reacting quickly might be the most important thing to do when it does.

Follow these steps if you are a victim of identity theft: 

  • Inform the business where your information was misused about the fraudulent activity. Close these accounts.
  • File a police report.
  • Contact the three major credit reporting bureaus — TransUnion, Equifax and Experian — and consider putting a fraud alert on your credit. This ensures future creditors will take extra steps to verify your identity first.
  • Consider a credit freeze, which is stronger than a fraud alert and ensures no one can use your credit to open new accounts. You'll still need to monitor existing accounts.
  • If you don't have a credit monitoring account, consider setting one up.
  • Change your passwords, so they're strong and unique, for all your online accounts.

What can I do to protect myself from identity theft?

No one can prevent all identity theft, but there are ways to help protect yourself. You can read about ways to help protect yourself from identity theft in more detail online, but some basic precautions include:

  • Avoid carrying your social security number, and keep it in a safe place. Do not give out the number unless it’s absolutely necessary.
  • Don’t respond to unsolicited inquiries about your personal information like phone number, email address, name, bank account information, etc.
  • Always collect your mail as quickly as possible and place a hold when you’re away. 
  • Enable the security features on your mobile devices.
  • Contact your financial institution if statements are late.
  • Review your credit card and financial statements for unauthorized transactions.
  • Shred any mail or document that contains personal information.
  • Install firewalls and virus-detection software on your home computer.
  • Use complex passwords and change them periodically.
  • Review your credit reports annually. You can get a free credit report from each of the three major credit bureaus once a year.

What is LifeLocks Million Dollar Protection™ Package?

The LifeLocks Million Dollar Protection™ Package includes the following:

  • Personal Expense Compensation — Covers you for personal expenses incurred as a result of identity theft, up to the limits of your plan.
  • Reimbursement of Stolen Funds — If your money is stolen due to ID theft, we will reimburse up to the amount provided by your plan.
  • Coverage for Lawyers and Experts — If you become a victim of identity theft while a LifeLock member, we will provide the necessary lawyers and experts if needed to help resolve your case.
Message from
NortonLifeLock

NortonLifeLock is a global leader in consumer cybersafety. Bringing together decades of experience in cybersecurity and identity theft protection, we are the consumer ally in today’s connected world. NortonLifeLock solutions are powered by one of the world’s largest civilian cyber intelligence networks, allowing us to help protect against advanced online threats. More than 50 million members and customers in more than 60 countries trust us with their personal information. We’re dedicated to making it easy for them to keep their connected lives safer while helping to secure their devices, online privacy, identity, and home and family needs.

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Star Rating

3.9

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944 Reviews

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3 grade

5%

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Featured Review

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Chantanee Saejao Union City, CA

Since my identity was stolen many years ago, I decided I need a protection. Ever since then I have been a member of LifeLocks and I have been happy with the company. I get notification every time someone/company uses my name, SSN, etc to run credit or for whatever use. I always receive email notifications. Also, when I run into a problem, LiftLock rep has been very helpful and they take care of my issues. For example, a few years ago i got a notification that someone has used my SSN to open a bank account. I clicked "NO" it wasn't me on the notification and I called them right away. The rep looked into the issue and said that he will contact me. Within the same day, he contacted me back and everything was resolved. I didn't have to do anything. When I moved mid last year, I updated my info with my bank and I immediately got a notification of account update. Also, I just leased a new car this month and I got a notification that a company had run my credit within a day or two. Again, I have been happy with LifeLock and I will continue with be their loyal customer for many years to come.

3 years ago

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Featured Review

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Review Source

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JDWain Tallahassee, FL

I use LifeLock Identity theft protection, My mother had her identity stolen years ago and she wishes that she had something like this so I make sure to carry it. LifeLock's agents were helpful in helping me decide how much coverage I needed based on my risk so that I didn't overpay for insurance

1 year ago

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Reply from NortonLifeLock

Thank you for taking the time to submit your review! We are happy to hear that our specialists provided the level of service you expected. We value you as a member. Sincerely, Autumn Moore NortonLifeLock Product Support Analyst

Aug. 13th, 2020

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John H

My wife and I started with Lifelock in Feb 2015 after the reports of data breaches of multiple large companies/providers that had our personal information. I appreciate the monitoring and the levels I can set for notifications on bank withdrawals or transfers. The online interface is very friendly and easy to navigate. May of 2016, we received a phone call from LifeLock indicating a possible "fraudulant activity" through 2 service providers. Sure enough our personal information had been stolen and the thief was trying to open accounts through banks and cellular providers. Lifelock disputed these and resolved these in the course of 4 calendar days. Although it has been difficult to access a person for assistance on occasion, once we got a single point of contact to work with, our ease of access increased. They have been very prompt, responsive, and supportive, answering any questions and providing avenues and guidance to us on steps to take. I definitely am greatful for the protection investment I made prior to this happening. I would not have known otherwise until it was too late. In total, I have received over 15 letters from failed open accounts and successful disputes that Lifelock has assisted me in. I am sure they will keep rolling in. This is a service that I paid for that I can actually say has delivered on the promises that they make in their sales pitch. It has given me piece of mind.

5 years ago

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William E Langen

I really love LifeLock services. Sometimes I feel that they are a little excessive, I appreciate those alerts letting me know that someone might be trying to get credit using my identity. Those alerts are a little scary because in your mind you are wondering who might be the one trying to get access to my personal information or get credit using my identity. I am so impressed with LIfeLock that I have told family and friends about LifeLock. I told them if they watch TV , LifeLock has plenty of commercials and when those commercials come you write down the phone number and call them. I have given strangers your phone number because I have my sticker stuck on the back of my I-Phone. Yes! I will and have recommend LifeLock to friends, family, and strangers.

5 years ago

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William E Langen

Someone got ahold of my full name-birth date-and social security number-I was already a Member of LifeLock and got that scary call/text/and call of my Cell-Turns out that this lowlife was trying to open a bank account a Sun Bank in Miami. We live in Northern Fl. so I knew immediately it was an attempt to steal my Identity-My Prayers were answered as LifeLock not only STOPPED them cold but put a block on my Credit thru the FTC where no one could get into my accounts./This has about a year ago and even though the lowlifes have my personal data they CAN'T do anything with as LifeLock has them stopped dead. THANK YOU

5 years ago

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William E Langen

When we had two funerals in the family within five weeks, I lost my purse before the second one. I was so upset about my family that it didn't dawn on me that I shouldn't go on my trip ten days later. I went wild trying to first find the purse, than canceling all my cards, then replacing the main ID (which Colorado gives a receipt for, then mails the picture ID). You could get a full-length horror show from what I went through, then a whole comedy routine. But it wasn't funny then. One day I was changing channels and caught Monteil telling about LifeLock replacing wallets--I'd always thought of it as computer protection! I called and a found out that LifeLock does all that it took me and my children days to do--no hassle--then calls and e-mails a report! I'll never be without LifeLock.

5 years ago

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William E Langen

After having my ID stolen the Police recommended I apply to LifeLock to prevent further fraud. After submitting my application I was immediately informed of over 6 credit inquiries in the next 2 weeks. Wisthout LifeLock all these accouts would have been opened in my name and the hassles of trying to correct this on my own after the fact would have been very frustrating. Well worth the cost to prevent this in the first place. LifeLock then called me back a month later to take all the inquiries off my record with the actual companies that had applications in my name so that it would be "Red Flagged".

5 years ago

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William E Langen

Lifelock is a lifesaver. I have always heard about people having their personal information compromised or stolen by others who commit fraudulent activity on their finances. You hope it never happens to you. Well, it happened to me. I found out by LifeLock calling and sending me messages via email and asking me did I open a new credit card account? I told them I did not and LifeLock got in touch with the company who had approved the account to inform them that their client had not opened an account with their company. LifeLock made sure that the company investigated the fraudulent activity and at the end of it all the company sent me a letter confirming the act was not my doing and that they removed the charges and informed all the major credit bureaus of the issue. I highly recommend LifeLock to anyone looking for a company that takes care of its clients and stays with them each step of the way should a person's financial information be compromised in anyway.

5 years ago

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William E Langen

My husband and I needed to replace our refrigerator. We went to Sears and found the one we wanted. We did not have a current Sears card, and they began to start the process of issuing us a new one. Everything was halted because they said we had to call Lifelock. I got on the phone with them at Sears, (thoroughly delighted that red flags were up and waving.) I went through the security questions, flubbing badly on one,(Incredulous, "I said, 'Seattle was my favorite city?!') "Ask me another one!" I was feeling very protected and secure that something that was as simple as going to buy an appliance was under scrutiny. LifeLock was right there. I loved that!

5 years ago

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William E Langen

I have had contact with you twice. First, when my husband signed his name using my credit card. You caught it immediately and all turned out just fine! I was so appreciative of your having the ability to "catch" this error, even though it was our fault. Second, when I thought I had lost my purse in a hospital emergency room. At eleven pm., my time, I called you and a very empathetic lady, in Texas, stayed on the telephone with me for just over 2 hours!!! She was able to cancel all my credit and debit cards, obtained the phone numbers of social security, for all my credit card companies, etc. She explained how I needed to file a police report, next she explained what I needed to do with my checking accounts and investment accounts. Last but not least she helped me make a list of all the deductions ( from my visa account) so that I could notify each each charity, utility, etc. she was so calm that I was able to calm down as she worked with me. That is why I rate you as "perfect".

5 years ago

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William E Langen

Several years ago, I experienced credit history fraud and I was fortunate that I was alerted by the security department of a bank. It still was a hassle to contact all 3 credit reporting agencies and even go in person to the local one who was handling my account for one of the major agencies. I have been with Lifelock at least 2 years. Last summer, I applied for a credit card with my local Walmart so I would qualify for a $25 rebate. BEFORE I COULD LOAD MY BIKE IN THE TRUNK OF MY CAR, I RECEIVED AN ALERT FROM LIFELOCK. My yearly renewal fee is well worth the money. I can view my credit histories any time I choose, and I receive alerts on data breaches as well as notifications. I will always have LifeLock. There is just too much fraud out there.

5 years ago

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William E Langen

Lifelock is an up to date service that guards your personal information and is especially helpful when someone has stolen your social security number and is trying to open accounts in your name, with potential damage to your credit rating. Lifelock is thorough and carefully reviews all your accounts, credit and banking, to make sure that they are safe from fraudulent activity. With the sophistication of phishing sites and subsequent identity theft, Lifelock provides a much needed service in protecting your identity. I have had them for three years and am completely satisfied with the high quality of their work and the educational materials that they provide.

5 years ago

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William E Langen

my wife called me and said her wallet had been stolen. the police were on its way to her. I called LifeLock and after giving him my ID he took over and called all the companies that I had cards with. I was on the line with him as he called them. He told me that my card had been used at a Target store in the area my wife was. I called my wife who was with the police and they went to store and were taken to a room to watch the people that had used our card. This took so much pressure off me to have LifeLock to take over and help me through this. The crooks spent over $8,000 and of course we were not responable for these charges. THANKS LIFELOCK

5 years ago

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William E Langen

We love Lifelock and all their services. We receive text messages any time there is an alert. With all the hacking going on with government, credit card, banking, online databases, we feel secure with Lifelock in our back pocket. We have heard some of our friends that have had their bank accounts drained or credit cards maxed out and do not understand why they do not utilitze Lifelock services. Lifelock is a great customer service company and I highly recommend them to anyone that uses ATM's, credit cards, debit cards, checking or saving accounts, etc....It is well worth the money we spend each month to have our credit monitored.

6 years ago

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William E Langen

A couple of years ago, we had notice from the IRS that our refund was being withheld because certain information had not been submitted with the return. We had not even filed our return yet. We were identity thefted, specifically I was identity thefted - and with the IRS of all places! I immediately was referred to LifeLock by our accountant. Signed up and have been protected ever since. LifeLock intercepted two different account frauds attempting to open accounts in my name at either end of the US - one in Florida and one in California a few months later. They got on a conference call with me and the bank involved, cleared up the problems and my name was removed from the ficitious accounts. Now whenever I apply for a credit card or loan, almost instantly I get a notification from LifeLock saying to verify that it was me. I love LifeLock!

6 years ago

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William E Langen

Thank you LIfelock for catching the fraudulent credit application. Your representative was exceptionally helpful furnishing me info. I took the "bull by the horns" and proceeded to contact the bank the card was to be issued from and reported the fraud, which then placed an alert on any info coming from the address that was on the application. I would be very interested, though to discover how the crooks obtained by SSN, birth date, etc up in Richmond Hills, NY. Your immediate service also afforded me the ability to put a fraud alert on my credit with the Experian and other agencies for 90 days, which I may extend for safety. Keep up the good work!

6 years ago

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William E Langen

After receiving a call from a supposed attorney's office saying they were going to file felony charges against me for some check that had been cashed at a paycheck in advance type company over 6 yrs. ago using my nickname and my social security number. The SS no. was the thing that "proved" my guilt. When I told them that using my nickname was NEVER anything I'd done and I had no identification using my nickname. When I asked what the paycheck company used as ID in order to cash the check and that's when I was told they were not going to handle my case and, in fact, they were sending it all back to the company that was behind the claim. I've never heard anything further about the supposed fraud they said I have committed but it scared me. I had been the victim of identity theft one time already, about 20 yrs. ago and I didn't want to ever go through that nightmare again. So I signed up with LifeLock. After explaining about the previous identity theft experience and the phone call that shook me up they said I would never have to go through anything like that alone again. I was more than relieved. I know LifeLock will put a stop to any further fraudulent activity associated with my name and/or SS number. Thank you LifeLock!

6 years ago

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William E Langen

On March 5, 2015 an e-mail came to us on our phone advising of a withdrawal from an account that we "do not have" . My wife said several of these showed up the past week or two. I was unsettled to say the least. She went to our bank for advise, I first checked with Experion for a credit report, to check if they listed any account opened in our name by anyone. That went ok, and none showed up. Then I called Life Lock for the first time. The rep was at least 5 star. Within minutes, with partial numbers and scant information she pinpointed the source, which turned out to be a pre-paid VISA card that somehow had my wife's cell phone # attached to it. The problem was quickly resolved, and we changed our phone # partly because it was a number recd when we lived in another state for a couple years, so it needed updating anyway. I was very stressed out, hearing horror stories of identity theft, and I came away much relieved.

6 years ago

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William E Langen

Lifelock called me on a Saturday morning personal no recorder a live person, asking about activities going on with our credit. The things they saw was shocking and made me sick to stomach. Someone had gotten my information and start purchasing things all across the United States. Lifelock walked us through the steps we needed to take. Contact the police to file a report, our credit cards, banks and they took over. We was updated weekly sometimes twice a week of what was happen with fixing my credit. It was a very stressful time, but they FIXED IT. Thanks Lifelock we couldn't or haven't stop singing your prays.

6 years ago

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William E Langen

after many many calls to LifeLock regarding a fraudulent charge...I was so fortunate to be connected to Valerie O !!!! what a difference she made. She explained EVERYTHING and answered questions before I even knew what to ask. She made sure I understood what was what. Valerie went way way above what I believe she needed to do......which was help me feel safe knowing I have LifeLock ! She made sure all the proper authorities were contacted and even made sure that all 3 Credit Reporting Agencies put a 7 year Fraud Alert on file. She also made sure the FTC was notified about my fraud also. After speaking to as many as 6-7 reps...Valerie was THE ONLY ONE who took the time to explain every aspect of what I was entitled to ...to keep me safe. Have never ever received such outstanding service ever...from any company! I couldn't be happier with the service she provided to me. I am one lucky customer !!! She really cared!

6 years ago

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William E Langen

We had fraud on my husband's social security number and your entire staff has been absolutely wonderful. I couldn.t have been more grateful or relieved. My husband is a worrier, and your staff completely put him at ease with their knowledge and concern about us and his breached social security number. I had an account prior to our marriage, then in 2013 when I renewed my account I opened one under Calvin's name as well. We are so glad that your representative advised me properly about the fact that the coverage under my name did not necessarily cover my husband, even thought our accounts were under both our names at that time. This incident probably would not have been covered and we would have had to deal with this issue alone. Thank you and continue the wonderful training you obviously have going. We have sung your praises over and over again to anyone and everyone... Respectfully, Jody & Calvin Tozel

6 years ago

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William E Langen

We had heard about LifeLock, on our preferred radio talk shows. In the summer of 2014 we had to relocate, from our small mountain top town of knowing your neighbors, to a major city were people do not know one another. Shortly after our move to the big city all our personal IDs and financial information were stolen from our vehicle. Within an hour of the crime, we had called our banks, the police and became a member of LifeLock. The city police said a report would need to be filed online and that was all the police could do for us. Becoming a Life Lock member that day helped to restore some since of security and relief. Four months pasted before the thieves attempted to use our personal ID information. LifeLock's monitoring caught this attempt and altered us immediately. We are very confident that LifeLock will continue to protect our personal information and prevent fraudulent use of or personal information. In this ever changing world of technology, LifeLock has our back. Thank you, LifeLock. ¬

6 years ago

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Richard Lawrence, KS

Hello.. When I heard from other people who signed up with the Lifelock and I checked everything on their website. So, I am trying to sign in and see how they do service to protect on my credit, bank, etc. After four months later, I realized that Lifelock alerted me that they check on me to make sure if I apply on other credit card recently? I clicked on "No" I have not. They alerted to someone else to arrest them who use my name, SSN, my information. I have been member for the Lifelock for three years. I got about 8 times on alert and see if I apply the loan or credit, no I have not apply any credit card and job. That is very impressive service for me! I thought that my information should be hide and lock at the dentist or doctor or others, but people can find a way to get my information and use mine to make look fake to anyone. That is pretty scary! You should sign in and protect your information while you didn't know that someone have your information, so the Lifelock will do for you! Think about it and sign up the member of the Lifelock today!

6 years ago

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William E Langen

I'm extremely pleased with LifeLock Ultimate alerting me to a fraudulent merchant account set up in my name before any transactions on that account took place. The account was set up on a Monday, LifeLock alerted me on Tuesday via email, my LifeLock account, and text. By Friday they worked with me and the creditor to close down the $10,000.00 line of credit account. On Friday I also was able to properly fill out the creditor's Customer Fraud Complaint Affidavit. The LifeLock representative verified that there was not any outstanding balance on the account, gained direct contact numbers, and account numbers for the affidavit information. I'm very grateful for the assistance with the creditor agent, and for the new alerts.

6 years ago

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William E Langen

In our current society, protecting your identity has become non-optional. Ever tried to go after cyber crooks or sort through and trace years of papertrails? LifeLock Member Service Representatives are both highly skilled and very professional and what's more - they do this FOR A LIVING. For the price of 5 lattes from Starbucks I've got 24 hour, non stop monitoring service that watches everything - even when I can't. It's invaluable. I have utilized the Mobile Alert system more than anything. Also, having the ability to monitor all my financial & investment accounts from one source has been such a time-saver. I never worry about my identity being stolen...why should I? I've got LifeLock.

6 years ago

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William E Langen

I couldn't wait to call my Mother to tell her the GREAT NEWS! I had applied online for a new credit card (a VISA) & less than 15 minutes later I received an email from LifeLock warning me of the application and asking me if I knew about it! What a wonderful, and welcome, surprise! The email doubled my security by asking me to confirm or deny that I knew of the application (which would've initiated the 1st round of further investigation had I denied knowledge, I'm certain). I can't tell you HOW PLEASED & REASSURED I FEEL. I joined LifeLock only a couple of months ago and am THRILLED because I forgot I had it; but, it's doing its job behind the scenes, keeping me safe and protected! I'll be telling everyone I know how to protect themselves from most forms of Identity Theft and Fraud....with LifeLock! THANK YOU ALL, SO MUCH! (My Mother feels great, too!)

6 years ago

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William E Langen

Both my wife and I were alerted that a bank account was being opened in our name. After conferring with each other we both clicked on "Not Me" on the email. We got a follow-up email with several questions designed to help us make sure that it wasn't us. A quick phone call with LifeLock and we were assured that we would get a call from one of their fraud specialists who would conference us in with a call to the bank. I got the call right on schedule, they verified it was me and then got someone from the bank's fraud unit on the phone. They checked their records and found that the account had actually been set up as a trust account from our funeral home due to some preplanning we had just completed. We knew we had made the agreement but had no idea where they had set up the account. This was a great example of the value of my LifeLock membership! A+

6 years ago

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William E Langen

My credit was shot, My information was used by family members and online hackers waiting for you to make one mistake, open a corrupted email or answer fake questions. In this modern world technology can be great but stay alert, at the mall, stores, online even in a parking lot or a so called atm, gas pump or any transaction system, criminals are waiting with RF scanners or card readers which can reach up to 1 mile even, placed on or near atms or card readers, You do not need to give any of these criminals your card, simply pull the card out or swipe it close to a criminals reader and your screwed. Life Lock is your only weapon against modern criminals who prey on hard working men and women. Without Life Lock you are open prey and sooner or later, they will get you. It's even common to just take a little here and there, you won't miss it, you may never know anything happen at all. Get Life Lock and stay safe. Good Luck

6 years ago

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William E Langen

I've had LifeLock for about 2 years. I got it after being caught up in the Target data theft. At least 3 times LifeLock has notified me of people trying to open accounts in my name. No idea how I would have known if LifeLock didn't alert me, at least not until damage would have been done. Just today I got another alert about a service being opened using my social. LifeLock called the vendor, discovered it was indeed fraudulent, and the vendor removed the service and had the credit inquiry removed from my credit report! This service has paid for itself many times over, especially since we're looking to buy a house soon and need our credit in good standing.

6 years ago

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William E Langen

My ID has been stolen. I subscribed to life lock and other services. I was getting so many alearts I decided to compare how they were handled. Life lock was by far the best. With the others what happened was they told me the information, and that was it.No help at all, not even told phone numbers or anything, it was up to me to figure things out and to struggle to solve things. With life lock, it was totally different, they called me, verified things, stayed on the phone with me, contacted the company, and verified that things were taken care of. With 1 phone call less than 5 min, fraudulent credit checks, cards, etc. we're canceled. I had been a member for years never thought it would happen to me, but I am so glad to have life lock.

6 years ago

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William E Langen

I got a lifelock alert that two credit card checks had been applied for in my name so I clicked the button saying no it was not me! I was feeling very scared at that point... but I got a call very promptly after I let them know and they worked to get me in touch with the bank that had given the credit cards and they got the accounts closed and the inquiries taken off my credit score. I thought this was going to be a lengthy process but all of this happened within ONE day. They worked so fast and led me through telling me exactly what was going to happen along the way so I didn't get worked up and scared. Luckily whoever opened the card didn't have any charges yet because of Lifelocks quick alerts. Thanks so much!

6 years ago

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William E Langen

We were using Lifelock Ultimate for 6 months and didn't really get any notifications or any unusual activity updates. So we didn't know if it was "working" or if there really wasn't any activity. We decided to change banks from our credit union to one of the major national banks. During the application process they entered our personal information, less than a minute later my wife and I both got a text alert that a bank account was being opened under our name. It gave us the option to acknowledge it was our doing or to provide a stop order against the transaction (to the best of LifeLock's ability). Needless to say, we are lifers.

6 years ago

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William E Langen

I received 3 alerts. I called Lifelock, was told the wait time was approximately 9 minutes, which it turned out to be. After hearing my story, the rep I initially was connected with said he would transfer me to the appropriate department to handle my situation. The person I was put in contact with was named Dlecia and she was wonderful to work. She worked through each of the 3 alerts in a very methodical and professional way. She set up conference calls with reps from each of the 3 businesses involved and stayed with me throughout the entire process which took an hour. There was 1 fraudulent account application and 2 fraudulent credit applications. 1 credit application had already been denied due to the 7 year alert Lifelock had previously helped me establish. Dlecia also made sure that the 3 credit inquiries that had been submitted to the credit agencies were removed. I have been a member of Lifelock since May, 2013. My previous experiences with them have all been very good. This is the first time I have had to deal with multiple alerts and I.am very grateful for having people the quality of Dlecia to work with.

6 years ago

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William E Langen

I first heard about Lifelock ID protection on TV commercials and have since been interested in obtaining Lifelock's ID protection services. A month ago, I located Lifelock's website while web surfing and I reviewed the various plans and I enrolled in the Ultimate Plus for $29.99/month and I have to say that the service rendered so far has been comprehensive with rapid responses. They always inform me of the few personal information data changes I had to make to keep current with all bank accounts as well as my accounts with credit card, online retailers and my social security account.Not only do they notify me of these changes, they also request that I acknowledge these changes to insure proper authorization of these changes at all times. In addition, Lifelock always inform me of any sex offenders that move into my neighborhood so I have some sense of security knowing that someone does have an eye on them at all times. Lifelock is a godsend!

6 years ago

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William E Langen

Since joining Lifelock I have not had any Identity theft issues so I would recommend them for that alone, however, I must let others know the "extra mile" Lifelock traveled for my family. We live in Moore Oklahoma and we had a devastating tornado rip through here in May of 2013, for the next two months I noticed Lifelock had not deducted my monthly fee so I called them. The very friendly representative informed me that all the customers in the Moore ZIP Code would have their monthly bills suspended for at least a year so as to, in some way, help those who lost homes, property and in some cases family and or friends to this disaster. I think this was an awesome act and really appreciate Lifelock, I will continue to use and recommend them to all my friends and family. Respectfully, Dave A.

6 years ago

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William E Langen

Ann in your client support group was amazing. I received a call that there was an account opened in my name, it was fraudulent. An investigation was started. The next day I received an call from Capital One to confirm my new "account" and change of address. I let the agent know that this was a fraudulent account and that it should be closed immediately. The next day I received an e-mail from Capital One indicating that my new credit card was on its way to me, which is recieved a day later. I received an email from LifeLock and called back immediately and described all of the activity. Ann stepped in and conferences in Capital One bank and we went over the transaction with them again. They assured us that the account was opened on October 6 and closed on the 8th. Somebody by the name of George decided to partner with me on a new PlayStation credit card. I hope he is not too disappointed when he cannot use the card! Thank you Ann and thank you to everyone at LifeLock for keeping my accounts safe and sound.

6 years ago

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William E Langen

Nothing short of excellent. I signed on with LifeLock some time ago, after learning that some personal info was compromised and used fraudulantly. Nearly all those I contacted -- i.e., various institutions -- advised me to register with your service, with glowing reports for LifeLock. Since registering with LifeLock, your customer service staff and emails have been spot-on, prompt and consistent in issuing warnings about other security breaches. Please keep up the good work -- especially where it concerns the most recent breaches at certain retail outfits. Thanks again for your excellent service. I never miss an opportunity to recommend you to friends & associates. Sincerely, D.

6 years ago

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William E Langen

I am very pleased with the LifeLock team.....There was an alert sent to me this past Saturday. The LifeLock team responded quickly and followed up immediately with what had gone wrong with an auto sales company in Atlanta, GA. As it turned out, it was merely a typo error of the social security number--which ended up to be my number instead of the applicant's number. Per our 3 way conference call, no further action was needed. I was given all the information I needed for my own files. What this event did do for me was affirm that LifeLock is constantly alert to their client's accounts and is very serious about protecting them. THANK YOU LIFELOCK!

6 years ago

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William E Langen

I immediately filed a complaint online with Lifelock after I realized that I had entered personal and account information in an email that I suspected was sent fraudulently by a cyber criminal that at first appeared to be sent by Apple and that my identity might have been compromised. I received a reply advising me that I had taken the right steps by filing a report with the Internet Crime Complaint Center of the FBI, changed by Apple password,contacted Apple to monitor any suspicious activity regarding my account and filed a complaint with LifeLock so that anytime Lifelock's advanced detection system identifies any suspcious applications for credit or services using any piece of my identity within their network, they will assess my level of identity theft risk and alert me of the application by email and/or phone which was a great relief to me.

6 years ago

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William E Langen

I just signed up a few days ago because I expected some identity fraud. Since that time life lock has been able to stop multiple accounts from being opened and has helped me investigate accounts that were recently opened and charged without my knowledge. Lifelock has been actively assisting and going the extra mile to report and flag my accounts to the various parties so that anytime my name and personl data comes up, it will be flagged. I already feel safer and protected. It's also nice that I don't have to make the calls to the various parties. Life lock handles everything so you can go on with life while they handle it for you. I'm a very satisfied customer. Thank you!

6 years ago

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William E Langen

Wonderful! Lifelock emailed about a possible fradulant credit inquiry on my credit accounts. I replied to all the emails, and I telephoned Lifelock that I would shortly be out of state on vacation where I could not be contacted or reply by telehpone or email. A Lifelock agent called the next day, answered some questions I had, then contacted the inquiring financial company and stayed on the line with us that all questions could be answered. The financial company saw that there was no longer any false credit application in the system and requested to Equifax that the credit inquiry be expunged from my FICA score. Lifelock is fanastic!

6 years ago

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William E Langen

LifeLock representative Sean attempted to contact me about possible fraud while I was in hospital for surgery. I was unable to return his call due to hospitalization. Fortunately, I have recovered and now able to respond to the LifeLock alert. I spoke with Joseph at LifeLock this afternoon and told him about the alert and that I had called Capital One earlier to confirm fraudulent activity. The individual who applied for a credit card using my name had my social security number, address, and phone number. Capital One canceled the card and is investigating.I want to thank LifeLock for detecting the attempted use of my information for fraudulent use. Thank You!

6 years ago

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William E Langen

A few years ago, while vacationing in Ca, my boyfriend was contacted by his credit card about suspicious charges in three states. Thankfully they were resolved, but we immediately signed up for LifeLock, while still on vacation. A couple days ago, LifeLock notified me of a new application for a Verizon account, which was fraudulent. I just hung up from a mediation call with a LifeLock representative and Verizon. The problem is resolved and I can sleep soundly, knowing I am well protected from the identity thieves. I am now writing to my family and friends urging them all to sign up today! Many thanks to LifeLock.

6 years ago

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William E Langen

Recently I had a friend help organize my house and she just threw all my personal information, bank ,credit cards, loan info. etc.. in the trash without shredding it .I was so scared about my information getting in the wrong hands and could not sleep. I called life lock which I already was a member and explained the situation. The woman that helped me was so nice and she put me in another plan that will help my situation, my stress level was a lot better after that phone call. Awhile later I opened up a new account and was called to confirm that I did open a new account less than 19hours after I opened the account that is really great. I feel less stress knowing that Lifelock has my bad. Thank you!!!!

6 years ago

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Stefanie

I would go without cable or phone before I go without LifeLock!! My husband and I travel quite a bit, out of country. He's always using his corporate cards. His Identity was stolen a few years ago in an airport (cards scanned in his wallet - YES this can happen!). Within 24 hours, over $20k was charged. I saw a commercial for LifeLock (after spending days on the phone with every account customer service I had). I signed up immediately. Over the last few years, LifeLock has been a LIFE SAVER! They call us if there is a larger than normal purchase to confirm. When I travel, they put notes on my account of when/where I will be. Both my husband and I work in technology (storage, the Cloud) and we know LifeLock has us covered! 4+ yrs....

6 years ago

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Review Source

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Brianna S Tallahassee, FL

For as long as I can remember, my mom has always installed Norton on our desktops and laptops. Norton checks for security issues and ensures that the websites I am visiting is safe and secure!

4 months ago

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JDP San Antonio, TX

My wife and I have been with LifeLock since October 2007. I normally receive at least an annual account update which is a report of all credit card accounts and our overall credit status. I feel this is a great process as I would most likely forget to review these myself. Overall I feel that LifeLock is an excellent program that continues to do what I am paying them to do ! I must admit I am shocked that LifeLock does not cover our accounts with some form of antivirus protection , leaving our accounts open for all types of nefarious acts. This is quite disturbing to me as I had no idea or this exposure. .

4 years ago

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Jamie Chambers North Augusta, SC

Life lock is hands down the best in the industry! I receive both email and text message alerts. I can honestly say I feel more secure knowing I am protected by this service. Someone tried obtaining a credit card with my stolen information, life lock immediately contacted me, giving me the information I needed to contact the proper authorities. I have told all my family and friends to use life lock, and will continue to do so! Thank you life lock you have given me peace of mind.

4 years ago

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William E Langen

Since I have been using Lifelock service, I have not had but one problem. It wasn't a problem for Lifelock, when they spotted what appeared to be a transaction in another country which I was also unaware of, they called me directly. It turned out to be an antivirus I had purchased, but I didn't know it's main offices was in another country. I had made the purchase, but I felt so very secure and safe that Lifelock is looking out for me, and it will be looking out for you!

5 years ago

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William E Langen

A number of years back Lifelock detected, on two occasions, individuals trying to open accounts using my personal information. Upon checking with me, LifeLock stopped the transactions and kept my personal info from being used and distributed. Now, anytime I suspect.any unauthorized activity in any of my accounts, I simply contact LifeLock and I'm confident that the situation is professionally taken care of.

5 years ago

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