NortonLifeLock

Name: NortonLifeLock
Rating: 2.9

2.9

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230 User Reviews

4.8

Overall Score

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2.9

star star star star_border star_border

230 User Reviews

4.8

Overall Score

Visit Site

LAST UPDATED: June 28th, 2023

We receive a commission for orders made from the links on this page.

Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring.

LifeLock is a modern identity theft protection company that services millions of members and provides identity theft protection to individuals and families.

According to LifeLock's website, "data breach criminals" often have the ability to commit identity theft long after a breach occurs. LifeLock will send alerts to customers of any potentially suspicious activity and will help address identity theft victim problems.

Using the promo code "BestCom," Best Company visitors can get 25% off (for first year) a LifeLock protection plan. Terms apply.

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The Good

Identity Theft Protection
Restoration Services
Million Dollar™ Protection Package
24/7 Live Member Support
Money-Back Guarantee
Pricing
Mobile App

Identity Theft Protection

LifeLock provides several identity theft protection services in an effort to catch identity theft and identity fraud before it happens.

LifeLock customers can receive credit monitoring services (See disclaimer below) from all three major credit bureaus (Experian, Equifax, and TransUnion), dark web monitoring, data breach notifications, social security number monitoring, financial account monitoring, and more.

***Disclaimer: If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrollment.

Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. Thus, LifeLock offers multiple identity theft protection services to help customers find the protection and security they are looking for.

Restoration Services

In the event that a LifeLock member becomes a victim of identity theft, the company will offer a number of recovery services to help restore the customer's identity to pre-theft status. This includes a dedicated identity restoration specialist and lost wallet protection.

Additionally, LifeLock assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers who have pre-existing identity theft conditions.

Million Dollar™ Protection Package*

LifeLock members who fall victim to identity theft will receive help from the company's Million Dollar Protection™ Package. The package includes reimbursement for stolen funds and coverage for personal expenses, each with limits of up to $25,000, $100,000, or $1 million depending on the plan that is chosen. If needed to help resolve the case, the Million Dollar Protection™ Package will also provide coverage for lawyers and experts for up to $1 million.

***Disclaimer: Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

24/7 Live Member Support

As mentioned in several LifeLock reviews that are featured on BestCompany.com, LifeLock provides reliable customer service by giving customers access to 24/7 live member support agents. The identity protection service provider will notify customers (via alerts) of potentially fraudulent activity and will help customers determine how to handle the threats.

LifeLock will also monitor customers' information around the clock so customers can rest with a peace of mind.

LifeLock's website also provides a list of helpful identity theft protection advice and educational resources (regarding credit reports, credit score monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.

Money-Back Guarantee

The identity theft protection company offers a 60-day complete money-back guarantee to annual LifeLock account members that request a refund within the appropriated 60 days post-billing.

Meanwhile, many other companies in the identity theft protection industry do not offer a complete money-back guarantee with their services. LifeLock's refund promise emphasizes the company's confidence as well as its service guarantee.

Pricing

LifeLock offers three identity theft protection options to choose from: the Select plan that costs $9.99 per month (for the first year), the Advantage plan that costs members $19.99 per month (for the first year), and the Ultimate Plus plan that costs $29.99 per month (for the first year).

Best Company visitors can use the promo code "BestCom," to get 25% off for the first year (compared to the renewal price), of all LifeLock identity theft protection options. Terms apply. These options include social security number alerts and credit alerts.

Within the industry, LifeLock's plans are priced at lower rates and allow customers the flexibility to choose how much they want to invest in identity protection services and fraud security.

Mobile App

Customers can get access to the LifeLock mobile app that allows them to receive and respond to alerts while on the go and easily obtain customer service help through the in-app member services feature.

With the LifeLock mobile app, customers can access their credit scores from all three credit bureaus depending on their plan. According to the LifeLock website, the LifeLock app also includes "dark web activity detection, fictitious identity monitoring, court records scanning, and investment account activity alerts."

Overall, the mobile app is an extra feature that helps protect customers from identity theft and identity fraud.

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The Bad

Device Security Availability

Device Security Availability

In terms of device security, LifeLock has plenty to offer. Unfortunately, some of the device security options that the company offers are not available to all devices.

According to the company's website, the Family Parental Controls, Cloud Backup, and SafeCam options are currently not supported on Mac OS.

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The Bottom Line

LifeLock offers extensive protection services as well as identity restoration services including stolen wallet protection to those who have fallen victim to identity theft or fraud from a stolen identity event. Additionally, the company offers a Million Dollar™ Protection Package and 24/7 live member support customer service.

LifeLock's Million Dollar™ Protection Package covers stolen or lost documents, travel expenses, lost wages, and more (See "Million Dollar™ Protection Package" for details and accompanying disclaimer). The company also provides educational resources, a money-back guarantee, a detailed LifeLock mobile application, and reasonable pricing in comparison to other protection services.

LifeLock has three identity protection plan options that members can choose from - the Select plan, the Advantage plan, and the Ultimate Plus plan.

The company's plans can include credit, social security, bank account, credit card, and crimes/other alerts as well as credit report and credit score monitoring and updates from all three major credit bureaus, etc.

The one major downside of the company is that some of its device security options, such as the Family Parental Controls, Cloud Backup, and SafeCam options, are not supported on Mac OS devices, which may limit some LifeLock account members from having additional protection against identity theft and fraud.

Above all, if you are looking for a reliable company to help protect your identity and personal information from theft and fraud, LifeLock is a great company to choose from.

***Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.

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User Reviews

Star Rating

2.9

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230 Reviews

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Troy Williams Metairie, LA

Ok,. I received the run around for days with Life Lock. Misinformed on the process from customer service. Wasted time On the computer and phone for hours. Finally got an agent that knew what they were talking about total contradiction of what I was told. I asked to speak to a manager was totally disregarded and was told they may call me back. Decided to cancel service because the total misguidance misrepresentation and lack of customer service. Let’s not forget poor management would not even take a minute to talk with me. The only good thing is I am on a trial membership and could cancel before payment. WOW Had a terrible experience and wasted hours of my time.

2 months ago

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Bill Burns Miami, FL

Like so many companies, they bait you with a low monthly fee and then do NOTHING! When an account was opened in my name, Life-lock said they only would notify me if the bank used Equifax for their credit report. THEY ONLY MONITOR ONE CREDIT BUREAU. When I started with them the fee was reasonable. It has more than doubled in recent years and now they want more. Following my recent experience with identity theft, they tell me I didn't get an alert from them because I am not paying them enough. I need to double again what I am paying. Even then, they will only spring into action once money has been stolen, the mere act of opening an account does not trigger action. I should have known that this was yet another scam when they wouldn't open the account until I provided them a credit card to auto charge renewals.

3 months ago

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Christian Davila San Diego, CA

I have had Norton installed on my computers for a few years. The reason for initially acquiring Norton was for its cloud backup capability as a I have several big files that are the product of many years of work. My computer drive failed so I restored my files into a new drive. Many of the files were restored except for a few big files with extension .slx, .m, and .mlx. I can conclude that Norton is not capable to backup all type of files and it is not transparent about this concern. I will have to go through an outside agency to try to recovery my files from the drive that failed. I need Norton to reimburse me for any expenses associated with the recover of my files and to compensate me for the inconvenience. Norton case #: 78299019

3 months ago

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Chantanee Saejao Union City, CA

Since my identity was stolen many years ago, I decided I need a protection. Ever since then I have been a member of LifeLocks and I have been happy with the company. I get notification every time someone/company uses my name, SSN, etc to run credit or for whatever use. I always receive email notifications. Also, when I run into a problem, LiftLock rep has been very helpful and they take care of my issues. For example, a few years ago i got a notification that someone has used my SSN to open a bank account. I clicked "NO" it wasn't me on the notification and I called them right away. The rep looked into the issue and said that he will contact me. Within the same day, he contacted me back and everything was resolved. I didn't have to do anything. When I moved mid last year, I updated my info with my bank and I immediately got a notification of account update. Also, I just leased a new car this month and I got a notification that a company had run my credit within a day or two. Again, I have been happy with LifeLock and I will continue with be their loyal customer for many years to come. Note: On top of their quality service, credit monitoring and identity theft, I also get to check my credit score from all 3 credit bureaus!

5 years ago Edited September 14, 2021

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John H

My wife and I started with Lifelock in Feb 2015 after the reports of data breaches of multiple large companies/providers that had our personal information. I appreciate the monitoring and the levels I can set for notifications on bank withdrawals or transfers. The online interface is very friendly and easy to navigate. May of 2016, we received a phone call from LifeLock indicating a possible "fraudulant activity" through 2 service providers. Sure enough our personal information had been stolen and the thief was trying to open accounts through banks and cellular providers. Lifelock disputed these and resolved these in the course of 4 calendar days. Although it has been difficult to access a person for assistance on occasion, once we got a single point of contact to work with, our ease of access increased. They have been very prompt, responsive, and supportive, answering any questions and providing avenues and guidance to us on steps to take. I definitely am greatful for the protection investment I made prior to this happening. I would not have known otherwise until it was too late. In total, I have received over 15 letters from failed open accounts and successful disputes that Lifelock has assisted me in. I am sure they will keep rolling in. This is a service that I paid for that I can actually say has delivered on the promises that they make in their sales pitch. It has given me piece of mind.

7 years ago

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Richard Lawrence, KS

Hello.. When I heard from other people who signed up with the Lifelock and I checked everything on their website. So, I am trying to sign in and see how they do service to protect on my credit, bank, etc. After four months later, I realized that Lifelock alerted me that they check on me to make sure if I apply on other credit card recently? I clicked on "No" I have not. They alerted to someone else to arrest them who use my name, SSN, my information. I have been member for the Lifelock for three years. I got about 8 times on alert and see if I apply the loan or credit, no I have not apply any credit card and job. That is very impressive service for me! I thought that my information should be hide and lock at the dentist or doctor or others, but people can find a way to get my information and use mine to make look fake to anyone. That is pretty scary! You should sign in and protect your information while you didn't know that someone have your information, so the Lifelock will do for you! Think about it and sign up the member of the Lifelock today!

8 years ago

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Stefanie

I would go without cable or phone before I go without LifeLock!! My husband and I travel quite a bit, out of country. He's always using his corporate cards. His Identity was stolen a few years ago in an airport (cards scanned in his wallet - YES this can happen!). Within 24 hours, over $20k was charged. I saw a commercial for LifeLock (after spending days on the phone with every account customer service I had). I signed up immediately. Over the last few years, LifeLock has been a LIFE SAVER! They call us if there is a larger than normal purchase to confirm. When I travel, they put notes on my account of when/where I will be. Both my husband and I work in technology (storage, the Cloud) and we know LifeLock has us covered! 4+ yrs....

9 years ago

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John Wilmoth Westfield, IN

It might be protecting me, but all I see is it constantly dropping my credit card accounts and bank account that I set up to monitor. The passwords don't changes, I make them ridiculously secure. But when I am forced to reconnect for some reason, Lifelock chooses not to remember anything about the account and forces me to reenter everything. Plus you cannot paste in passwords. Ok.. that might be a security feature, but if you use chrome, it thinks you are wanting to use your lifelock password and so you end up having to retype all 32 insane random characters. Unless I make an easy password... then what is the point. They have dropped these accounts some 4 times now over the years and tired of reentering everything. I am thinking of dumping LifeLock altogether and just trust my credit card company to help me if I get an issue.

6 months ago

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JDP San Antonio, TX

My wife and I have been with LifeLock since October 2007. I normally receive at least an annual account update which is a report of all credit card accounts and our overall credit status. I feel this is a great process as I would most likely forget to review these myself. Overall I feel that LifeLock is an excellent program that continues to do what I am paying them to do ! I must admit I am shocked that LifeLock does not cover our accounts with some form of antivirus protection , leaving our accounts open for all types of nefarious acts. This is quite disturbing to me as I had no idea or this exposure. .

6 years ago

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Jamie Chambers North Augusta, SC

Life lock is hands down the best in the industry! I receive both email and text message alerts. I can honestly say I feel more secure knowing I am protected by this service. Someone tried obtaining a credit card with my stolen information, life lock immediately contacted me, giving me the information I needed to contact the proper authorities. I have told all my family and friends to use life lock, and will continue to do so! Thank you life lock you have given me peace of mind.

7 years ago

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Don

Lifelock is very good at monitoring if you take the time to enter your accounts, settings and complete the whole set up of your account. If you don't then it will not be as effective as it can be. LifeLock stopped some one from taking out a credit card in my name. Without LifeLock the person trying to get the credit card probably would have been successful and i wouldn't have known. I received an alert from LifeLock and they assisted me with blocking the credit card. The LifeLock representative set up a call to the credit card company and was on the call to ensure all went well. The alerts received may not be the day the charge is made there are a few factors involved like when the charge appears on your account and limits you have set for notifications. you don't want to get an alert every time you use your debit or credit to make a $20 purchase. Credit applications or major purchases can take a few days to make it through the system for LifeLock to know they have occurred.

7 years ago

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Kate

This company is great! My mom has been telling me forever to get this service as she has used it for years. After the recent OPM security breach I realized how important it was to have coverage. It was super easy to sign up, I was able to chat with a representative almost immediately after clicking the "chat" button. He guided me and asked all the right questions. I have never felt so secure as I do now. Let someone try to take my info - LifeLock has my back!

8 years ago

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Brian

I have been a LifeLock user for about five years. In that time I have applied for credit twice once at a utility and once while getting new phone service. As I walked out of the utility building and before I got into my car I received an instant message from LifeLock that my credit had been accessed. As I was still completing my transaction at the cell phone store I received a message that my credit had been accessed. Count me as a very satisfied customer who feels protected.

8 years ago

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Robert Harbick

This is one of those rare companies that does exactly what they say they will do. Spend what ever it takes to protect your identity, and if needed, repairing it. When my wife had her identity stolen, and our checking account hacked, they immediately did everything needed to repair our credit, get the check verification services in line, and recover our data. This company should be rated higher than a 10!

8 years ago

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Brett N.

Lifelock has done an excellent job providing me with the needs my family and I need to ensure our IDTheft needs are taken care of. I am constantly seeing breaches in the news which make me nervous about my identity, it seems places where I use my CC are constantly being breached. Lifelock is the source and service to ensuring it stays safe and my experience with them to this point has been top notch. Highly recommend their service!

8 years ago

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Roger Allen

I have been a LifeLock customer for several years and thankfully I have thus far been safe. However, what disturbs me is their billing system. Without going into an elaborate description of what happened to me I will quote a comment made to me by one of their customer service representatives, "We do a good job at protecting your identity but our billing department leaves a lot to be desired." I came to this site looking for an alternative to LifeLock because for the past few months they have been very confused and have completely screwed up my billing. Additionally, I recently received incorrect information from one of their supervisors while on the phone attempting to correct the mess they created. Frustrated, I made the comment that my confidence in them has been shaken and asked them who is going to protect me from LifeLock.

9 years ago

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Euginia

Ok, so I finally bit the bullet and signed up after comparing like 5 different identity theft services. I have to say that I am impressed with Lifelock Ultimate. Hopefully, I won't have to use this service, ya know, but i really think I made the right choice over the other companies, although Trusted Id would have saved me a couple bucks and seemed pretty good too.

9 years ago

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mjmathews

In June of 2103 my idenity was compromised. I did not know the how help full Life Lock was until this happened. They totally took care of everything. I have peace of mind every day because they are on the job to protect me and you.

8 years ago

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John

I've heard so much about Lifelock, and know that id theft protection is absolutely necessary. For both my wife and I, the cost came to about 54$/mo. That was a bit high. When I called to cancel, they explained that I only needed the highest level on one and could put the base level on the other. It would have been nice, and more honest, had they explained it when I signed up. I went ahead and signed up that way, then with the discount they gave me, my monthly would be approximately two or three dollars more than I was paying just for one. That afternoon I checked my bank account and see that LifeLock had charged my account. Since I had already paid for the month, I did not understand. When I called, it took a while for them to figure it out. Ultimately they had changed my billing date, and charged me the new amount. I cancelled LifeLock. I hired them to keep people from accessing my account without my permission, not so they can do it themselves. And, this is exactly what they did. I did not authorize them to change my billing date, nor did they inform me that they would be doing that. Because of outages, I took me 24 hours, approximately to get back in touch with them, which stressed me out. If they had explained what they were doing, I would have told them that I wouldn't be okay with the change of billing dates. Ultimately they lost my business.

8 years ago

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helen blowers

I was leary of signing up with life lock, but after a freind had his identity stolen, i decided $99 a year was well worth it ! I have only joined , but found the customer service to be outstanding, they were patient and helpful about by paranoia, and not very computer literate ways! so far so good!!!

9 years ago

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Cynthia

I subscribed to LifeLock after I learned that somebody used my credit card and bought things in the internet maybe 6+ yrs ago. Really like the alerts I get from them periodically via email informing me whether my info has been compromised or not. or the phone calls I receive when there are unknown suspicious activity.

9 years ago

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Jeff

I signed up with LifeLock 2 days ago on their "Ultimate Package" and installed their Iphone app. I didn't know I was going to get my credit score from all 3 bureaus, and I can see my credit score in their app. They provided a full credit report and I found a couple things that shouldn't be on there, but I had no way to dispute or remove those items, but I guess that's probably a different service.

9 years ago

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[email protected]

With someone in the Oklahoma area with the same name, birthdate, and hair color, as me with a criminal record, id protection is very necissary for me. These guys are awesome, and they've been in business waaay longer than anyone else. Nothing but good things to say.

9 years ago

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Spencer K.

Good customer service. The price is cheap whcih is what i need. THe real reason I signed up with these guys is because of the $1million insurance. That seemed to me a no brainer. A ton of insurance in case something terrible happens with my ID.

9 years ago

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Gregory Anderson

I would like to thank the great state of South Carolina for losing my personal information. I would also like to thank LifeLock for stopping the person who tried to get three credit cards within a two hours using my personal information which South Carolina lost.

10 years ago

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Michele Frost Temple, TX

We were provided a year of LifeLock after the huge data breach of the OPM several years ago (we're both veterans who had security clearances). Aaand sure enough we had an issue. Thanks China! Anyway, it was an enormous headache. Identity theft protection companies don't do anything you can't do, but they save you an enormous amount of time and hassle. LifeLock did help us out for sure, but it was still a lot of phone calls and emails and grief. One of the reps we dealt with at first must have been new because she didn't know anything, was calling us to ask what she should do. When we finally talked to a supervisor, we were immediately transferred to an experienced rep. The service is nowhere near as pain free as they advertise, but it is extremely useful

1 year ago

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Michelle Crane Phoenix, AZ

My favorite thing about NortonLifeLock is the clarity on their website. They are very upfront about what you will pay and the services that are offered at each price. I also like that they have a 60 day money back guarantee if at any time you are not satisfied. While other companies only project one aspect of your life, they help to protect against identify theft, make sure everything is secure and that all of your privacy is protected as well.

1 year ago

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Nancy Oliver Lake Orion, MI

I am so paranoid regarding my accounts. We added lifelock as an added layer of protection. Also, their customer service department was outstanding. No long wait time and my one issue (billing) was resolved quickly, the customer service agent was professional and efficient. All completed with only one call. It is so sad that we have to worry online and when you are out using your cards. I feel much more secure.

1 year ago Edited March 8, 2022

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Ben MN

I had tried other identity protection services in the past and wasn't as confident as I am with life lock. Anytime my credit is ran no matter who or how I get alerted almost immediately and I'm able to let whoever the case may be know if it's me or someone trying to steal my info or use my credit it's nice knowing that there is someone that ACTUALLY has my back and gives me great peace of mind it wouldn't matter how much I would pay for my monthly subscription it's well worth it in the end and has saved me countless times and money! Thanks lifelock!

1 year ago

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Dana Hatfield Bullhead City, AZ

I've been with Norton LifeLock for a little over a year now and thankfully have not had to use their service. If the day comes that I have to I know that I am fully protected. They are a reputable company that have been in business for years now. I feel that the service I receive from them is more than worth the nominal price I pay. Definitely recommend them to all my family and friends.

1 year ago

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Cynthia Landing Forest City, IL

Norton LifeLock notify me about an action in process that I had no knowledge of. I received a moving citation and I was to send in paperwork to the court which I did, well to my surprise a warrant for my arrest was in effect and this information provided to me my Norton prevented me from experiencing unnecessary grief and this one of the many services they rendered, using this company will allow you a total peace of mind knowing they’re doing a wonderful job in protecting your identity.

1 year ago Edited February 25, 2022

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Jlbflatx New Braunfels, TX

I currently have Norton life lock and seems to be working as it should. Numerous links to help you follow your internet access. Notifications immediately showing any preventions. Shows all attempts. I feel safe with Norton. Offers different levels of security at reasonable prices. Also offers special prices according to how many appliances you need to cover. Very easy instructions to sign up.

1 year ago

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Jennifer Ogden, UT

I have had LifeLock for me and my family for a couple years now. Before signing up I was skeptical that I would even use it. LifeLock has helped my family out 3 different times with people trying to steal our identity and social security numbers. I know that I would have spent a ton of money and a lot of time if we didn't have LifeLock. Get it if you don't have it!

4 years ago

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Ashley Pleasant Grove, UT

I feel very secure with LIfeLock. They are combined with Norton Security that detects spyware and viruses. LifeLock makes me feel safe because that worry is off my shoulders. They detect things like Unauthorized usps address change or information on the dark web. All kinds of crazy stuff out there, go to sleep at night feeling safe and protected with LifeLock.

4 years ago

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Tanya Miller Asheville, NC

Husband lost wallet today. It's been like pulling teeth to get their help. We've been paying monthly for a number of years for protection. Needed to upgrade to a higher level today. Was told after paying over the phone that I could enable the new features in an hour. 2 1/2 hours later website still not showing updated account. Had to call again to get and yet another outsourced call. Person tells me it could take another hour or two and could be an issue with their "system". Meanwhile, my husband's wallet is lost and the only company we've put our faith in to protect us is severely letting us down, wasting a ton of time on the phone. Other people on the phone sound like they're really struggling to give information with a lot of "Uh" and "um" and "Hold on for a minute". They don't have it together and we need to find a different company and fast. If Lifelock cared at all about their customers they would be on top of the situation IMMEDIATELY, because when identity theft is a real threat, they should NOT make you wait at all help. Can't recommend this company. Find another one instead.

10 months ago

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Alicia Holman Gilbert, AZ

I attempted to become a customer, but wasn't comfortable with the level of security. I was recommended by a friend, so I thought I would try it, but it wasn't very user friendly and didn't give me a secure feeling. If I'm going to entrust all of my information with an online company, I think there should be a customer service person involved.

5 years ago

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Craig Boise, ID

So far, so good! I have been a member of LifeLock for over 3 years. In that time they have sent me over a dozen different notifications regarding attempts on my identity. In each and every case, a resolution was made, keeping my credit safe. I have been very pleased with their performance on my behalf.

6 years ago

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Jeff Houston, TX

I had an issue with someone opening a fraudulent credit card in my name. I had LifeLock for over 6 years when this occurred. LifeLock sent an alert within a couple of hours of the credit inquiry. That is the good part. Other than sending me an alert about the credit inquiry, they really were no help with anything else. Their customer service is very inefficient and frustrating to deal with. They seem to be compartmentalized regarding their operation and no person I spoke with knew what the other was doing. When I called I always talked to a new person who had not reference for my issue, and I had to keep regurgitating the facts over and over again. LifeLock's 1 Million insurance will not cover any legal fees if you plan on bringing an action against the credit card company, who in my case was grossly negligent. I called the credit card company myself, but got the run around. I then contacted the Consumer Financial Protection Bureau (CFPB) and made an online complaint through them. Believe it or not, I got an email from the executive office of the credit card company within 48 hours referencing my complaint with the CFPB, and after a week or so the credit card company acknowledged their mistake. IMHO, LifeLock's service is overpriced for what you get compared to other service providers.

7 years ago

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Mary B

I ran into a problem the other day and when I called, someone named Cris answered and I could hear other people in the background talking which is not usual. I asked for some info which he seemed to not want to give but when I asked the second time, he did. He then asked me if I now wanted to add my husband.... I don't have one of those, so now I'm suspicious, and now I can't get through to them by e mail... think maybe they've got a problem.

7 years ago

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Justin

They are good about alerting you of credit issues and registered sex offenders in your area. I have been very satisfied with there service. However Billing ins a nightmare. It is Automated and only automated. There is no way for you to pay your bill if the card you have on file with them is declined payment for some reason. I tried calling customer service to pay and also tried logging in to pay through my account on there website. It only allows automated payments. in the mean time they call several times a day saying that they are going to cancel my protection yet they are unable to take payment. What kind of crap is that!!! And the customer service rep hung up on me when I called and was trying to pay my bill. No very happy about this.

8 years ago

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Ann Beckmann

I received an email in French thanking me for opening an account with them. When I called in regards to this possible identity theft, I was told by the LifeLock representative, that they don't deal with outside the US, and that they could not help me. I find nothing in their advertising that indicates this coverage is only in the US. The equates to false advertising as far as I am concerned. Many of the cyber and phising attacks come from overseas. Perhaps they are making money off our fear instead of doing their job. I haven't heard any stories about people being helped by LifeLock to restore their Identities. When I called American Express, they took a report and told me they would research it and if they found fraud would pursue the matter. I don't even pay them to watch for Identity theft.

8 years ago

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Ken Silver

LifeLock has done what they said they would do. They have sent notifications and called me to notify me of any new credit checks, account openings, sex offenders moving into nearby neighborhoods. Thanks LifeLock WELL worth the membership fee.

8 years ago

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[email protected]

I'm a retired portfolio manager, and I recommend all my family, friends, and past clients use these guys. Love mine. I've got too many assets to protect to go with a company that hasn't been around as long as LifLock.

9 years ago

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Linda

@ Jeff if there is something on your credit report you can file a letter of dispute with any of the 3 credit agencies. Go to their website and look up file a dispute. Good Luck.

9 years ago

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TOMPSON R

Great experience. Had a notification after 3 months of service from some freaking server at Chili's that tried to sign up for an online gaming service!? WAT? THANK YOU LIFELOCK!

9 years ago

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Sharon ROGERS/Hayes

Norton Life Lock is a very efficient Company. I like the rapid response to any percieved threat against my finances. Whether I am buying a car or applying for a credit card or if they notice unusual activity they notify me immediately so that I have an opportunity to prevent any damage to my finances. Thanks Life Lock for protecting me.

1 year ago

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Jane Milton Reidsville, NC

NortonLifeLock Was Great For My Identity Theft Protection. Used This Service For Two Years- NortonLifeLock Always Kept Me Informed Daily On My Dark Web Information-Placed All Protections In Place. Communication Was Always Up To Par. Your In Great Hands With NortonLifeLock Services. Amazing Company

1 year ago

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Wendy Shaw Queens, NY

With Nortonlife i've never felt safer with my identity on- line. Very pro-active. 24/7 live member support . Also a 60 day money back guarantee. How could you go wrong? With multiple options. There's plans to fit every budget and personal need. Takes minutes on-line to enroll...

1 year ago

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Brandon Chicago, IL

I have Norton Life Lock attached to my Norton Antivirus account. I honestly haven't had any serious breach that I'm aware of but Norton has advised me a few times when my email and password was found on the dark web. That in itself has value.

1 year ago

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Becca Jones Martinsburg, WV

NortonLifeLock keeps me feeling safe at all times. They monitor threats to keep my online browsing and purchases secure without risk of my identity being stolen. I was notified immediately of a purchase that seemed out of the norm, which ended up being fraudulent. I was so glad to pay for the service as it saved me more money then the service itself costs. I feel confident knowing that NortonLifeLock will keep me safe.

1 year ago