Founded in 2005 and headquartered in Arizona, LifeLock offers identity theft protection services that include public records monitoring, financial account monitoring, and credit monitoring. LifeLock services more than 4.4 millions members and provides protection against identity thieves to individuals, families, and businesses. According to LifeLock's website, "data breach criminals" often have the abilities to commit identity theft long after a breach occurs. LifeLock will send alerts to customers of any suspicious activity and will address identity theft victim problems. Using the promo code "BestCom," Best Company visitors can get 10% off a LifeLock protection plan.
- Identity Protection
- Recovery Services
- Theft Insurance
- 24/7 Support
- Money-Back Guarantee
LifeLock provides several identity protection services in an effort to catch theft and identity fraud before it happens. LifeLock customers will receive credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion), internet scanning, court records monitoring, social security number monitoring, and financial account monitoring. Identity theft can ruin everything from credit scores and credit reports to taxes and savings accounts. LifeLock offers multiple services to ensure that each customer receives the protection and security they desire.
In the event that a customer becomes a victim of identity theft, LifeLock offers a number of recovery services to help restore the customer's identity to pre-theft status. The company provides limited power of attorney and lost wallet protection, as well as assists with financial, medical, criminal, and tax identity recovery. For a fee of $300, LifeLock will also work with customers with pre-existing identity theft conditions.
LifeLock offers up to $1 million in identity theft insurance, which covers up to $2,000 in replacement of stolen documents, up to $2,500 in traveling expenses, up to $6,000 in lost wages, up to $6,000 in elderly and child care, up to $10,000 in fraudulent withdrawals, and up to $1 million in legal services in the event of identity theft.
LifeLock customers have access to around-the-clock, US-based customer service representatives. The company will notify customers immediately (via fraud alerts) of fraudulent activity and will help customers determine how to handle the situation. LifeLock will monitor customers' information 24/7 so customers can rest with a peace of mind. LifeLock's website also provides a list of helpful identity theft advice and educational resources (regarding credit reports, credit monitoring, social security cards, credit freezes, and personally identifiable information) for customers to access at any time.
The identity protection company offers a 60-day complete money-back guarantee to annual members that request a refund within the appropriated 60 days post-billing. Meanwhile, some other companies in the identity protection industry do not offer a complete money-back guarantee with their services. LifeLock's refund promise emphasizes the company's confidence as well as its service guarantee.
LifeLock customers have a choice of three identity protection plans to choose from: the LifeLock Standard plan that costs $9.99 a month, the LifeLock Advantage plan that costs members $19.99 a month, and the LifeLock Ultimate Plus plan that costs $29.99 per month. All three plans include social security number and credit alerts. Within in the industry, LifeLock's plans are priced at lower rates and allows customers the flexibility to choose how much they want to invest in their identity protection and security.
- No Antivirus Software
No Antivirus Software
In contrast to many other identity theft protection companies, LifeLock does not provide customers with antivirus software to protect sensitive data on their personal computers. Identity thieves often target personal computer systems which means that LifeLock customers are forced to pay out-of-pocket costs for additional identity protection in regard to antivirus software. Other companies in the identity theft protection industry offer antivirus software within their service packages to further customer satisfaction and safety.