Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards.
IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services.
According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers.
Additionally, IDShield provides members easy access to their credit scores, fraud alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection.
LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children.
The individual plan includes monitoring services, unlimited consultations with licensed private investigators, a $5 million service guarantee, comprehensive restoration, and the Vault Password Manager.
The family plan includes every service that is found in the individual plan but also includes child monitoring services. In regard to credit bureaus, ID Shield works with Experian for its credit monitoring services.
In order to best protect customers' identities, LegalShield provides the following services:
If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer.
The company also has the ability to perform credit freezes. IDShield monitoring services allow the company and customer to keep an eye on everything from their personal bank accounts (checking account and savings account) to their credit score and much more.
In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance.
LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft.
The company states on its website that it doesn't "give up until your identity is restored". IDShield gives full access to its customer service agents around-the-clock as well as access to private investigators.
The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity.
As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.).
Unfortunately, LegalShield IDShield does not seem to provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.
The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices.
I have been making automatic monthly payments via a credit card to Legal Shield since November 2016 and to my amazement recently got an email requesting that I ACTIVATE my account. Curiously, I noticed that during the coronavirus quarantine, when no purchases were made on the credit card account except for groceries, the normal monthly payment to Legal Shield and 2 days later an airline ticket to Florida! I notified my card company that I had not left the house for weeks except to get groceries! They closed the card immediately but I find it curious that the emails about my account with Legal Shield came around the time that the ticket purchase fraud was made on the same account that they used to obtain their monthly payment, I believe the ID monitoring has been a scam and I have lost nearly $500 on a company that had no intentions of protecting my identity. I am wondering how that person used the ticket that they purchased in my name because they would have had to produce an ID at the airport in order to board the plane and they were able to use that information from my registration with Legal Shield. ID MONITORING IS A SCAM WITH THIS COMPANY!!!
We have had ID shield for years and the one time we try to use them they pretty much told us that our payments that we made an account for nothing I don’t think they’re very good credible company. Not good for the money that we paid.
I was impressed with how easy it was to get a will in place using Legal Shield. I also have been very happy with the IDtheft service I have through my coverage. Would definitely recommend.
Alexandra J. Austin
I lost my wallet and my money. I called the fraud investigators they immediately closed my credit cards, made sure my identity wasn’t stolen, and I was restored without have any fraudulent occurrences. They also notified all three credit bureaus without me calling anyone. My panic went from worrying to piece of mind instantly.
Great! Peace of mind and protection for my financial accounts, non financial accounts and reputation!
I have had the membership for about 15 years. I've seen them go through many changes. Every change gave us more coverage. They have notified me when my email was being sold on the dark web. An unusual charge on a credit card. I have called many times with questions about my identity and repairing my scores-they helped me and our scores are higher. We had someone buying and selling homes in our name. The IRS came after me for over $100K. I was told it would have cost me over $25K to fix it and hundreds of hours on my own. I signed a limited power of attorney and did police reports and they had it all cleaned up and thousands of dollars back to me from the IRS. It cost me nothing, we had less than 15 minutes tied up with it. They are a life and stress saver.
Fortunately, I have not had to call upon this service. However, it has given me peace of mind to know I can call if needed to protect my identity. An email update each month provides me with a summary of any transactions.
Neither LifeLock, ID Shield nor any other listed providers are secure or compliant, as they have to be certified by the IISC, the only international security certification, standards, security law/enforcement agency world-wide. Neither LifeLock, ID Shield nor any other listed providers websites are secure or compliant as you would find that evidence on the websites as legally required. To be certified, there must be a thorough inspection of all webpages, all client contracts, all technologies. All refuse inspection, based on proprietary technologies. Neither impose nor deliver the 1994 mandated security required by the IISC for securing a windows computer, device, machine.
J Paul Wright
Have been a customer of ID Shield for about 15 years now. Fortunately, I have not had to use their service, but there is peace of mind knowing that they are watching my credit and identity for me. They give us monthly reports on activity that is suspicious and if there is nothing, they also let us know that. $10 per month is a good deal for this peace of mind.
Excellent coverage. The big difference here is Krolll and having a licensed investigator do all the work to restore your identity if it is stolen. No other like services do that to my knowledge.
This deserves to be at the top of the list at 5 stars and here is why: Not only are they affordable but they are the only company that assigns you a licensed private investigator that helps you every step of the way. They don't only monitor but they restore. I have had no problems and It is pretty affordable for an individual at only $9.95 a month so that won me over too. Plus I just found out that they offer line discounts for shopping at different retailers!
The quality of the Kroll investigators far exceeds anything else on the market. Surprisingly, this is also the least expensive.
Always adding more features without increasing cost. Licensed private investigators restore identity with POA. Feel this is best protection available.
I'm my opinion there's NO Better Coverge. Of shield is the ONLY Company that Ofers FULL Hassle Free Identity Restoration, (Which is the MAIN Reason to have Identity Theft Service's in the 1st Place...) Personally I want the Best Most Hassle Free Restoratiin Possible which ONLY IDShield Provides... And who cares if they don't offer Virus Protection.., That's why there's Norton & McAfee, Duh... Bottom line they have amazing social media monitoring, and a More Secure Password Protection Vault Software then any other Service on the Market. Also They Offer More Coverage for Less Money Then All Other's. Last But Not Least, Their Customer Service Has Always Been Amazing to me... When I was A Victim's of Identity Theft a few years back, I simply called them and they took care of everything, as well as guided me towards what I could do to prevent, similar, future Identity Theft issues.... Plus They Give a $5-Million Guarantee which is greater then any other company.
I love this service it saved my thousands of dollars
I love IDShield. Best form of ID protection and restoration with their 40+ years of Risk Management Protection and Restoration specializing in all 5 major areas of identity theft
Jonathan Cowan. Ph.D.
There are major flaws in their data system that they refuse to recognize. They may have been hacked or compromised. Beware! Here's what I wrote to them before I cancelled my membership. "I opened my account about a week and a half ago. I entered information, including 10 credit card numbers and one bank account number, that evening. I checked back again a few days later and found no bank account number and only 6 credit cards. The next time I tried to access the account it blocked my login completely. Tonight, the same login (memorized by Chrome) worked, but I found only one credit card number there. There is something very wrong with your system. Please have a representative call me and detail how you are going to investigate." Instead of calling me, they insisted that I call them. Their agent at Kroll Investigators told me that there was no problem--that I had only entered one credit card. I told him that I was there and he had no basis for his lie. Rather than forwarding me to the person I needed to speak to to cancel my membership, he hung up. Do not join this incompetent service.
Potential customers need to be aware that the 5 million is a service guarantee and not an insurance policy for out of packet losses such as lost wages or fraudulent bank account transfers. This is an important distinction and is why I cancelled the service. Other than this ID Shield provides a good product at a reasonable price.
IdShield's monitoring services appear to be the best in the market. I receive alerts almost immediately upon starting a new credit card.
I have ID Shield and have no issues whatsoever. I receive alerts as they are discovered and I also have my phones monitored to determine potential fraud callers and that is just one of the benefits.
ID Shield licensed investigators do what they say they will do and more. They are very personable in addition to being very effective.
They helped clean up my identity issue very quickly
This is a scam i agreed to $20 a month but received 2 emails saying that my card would be charged for $20 a month and another email saying i would also be charged $132 a month. So now I'm having to do damage control...ridiculous. I try to protect my family only to get conned and scammed by the company assigned to protect us.
I've obtained an out-of-state mortgage where the lender got my credit score from all 3 credit bureaus. Nothing picked up by ID shield. Credit card company informed me that someone tried to use my card in 2 different foreign countries. Must have gotten my number from internet, but not picked up by ID Shield. When I reported these concerns they told me not to worry since their attorneys would take care of everything if my ID was stolen. They only monitor 1 out of 3 credit bureaus. Said these things may have been reported to other 2 and not reached Equifax yet. They couldn't explain how my lender got all 3 credit scores without having it show up on the 1 they monitor. Since they monitor only reports from 1 credit bureau, I figure they're only doing 1/3 of the job they should be doing. They also have my credit score listed much lower than what my mortgage broker told me they were. Their suggestion for all of this - monitor my own credit reports by getting annual reports from all 3 bureaus. ACCOUNT CANCELLED.
I signed up for ID Shield and 5 days later I still haven't got an email saying I was a member. My identify got stolen 5 days ago and the email I received from ID Shield said my application was going to be processed in 1 business day. False advertisement and no service. I am on the phone right now and I am already on my 3rd customer service rep because the other two couldn't help me. This is wrong.
I have had this service for 7 years and I have peace of mind because of the alerts
LegalShield and IDShield give me and my family total peace of mind as members. We love it.
Contacted me when they felt my review was neccessary.My identity was comramised and fixed it PEACE OF MIND AND SECURITY GOOD TO HAVE
Fraud Investigator answered all my questions about the Yahoo breach and gave me 3 great tips to help protect my information and review my email account for suspicious activity.
For what the service does, it's a Great service for the cost. Used it on so many occasions and loved the outcome. Will Highly recommend the company and the service any day of the week. Wouldn't find myself without this service. It simply amplifies my voice. Love it.!!!
What an amazing value to protect my entire family for portion of the Cost for anything else in the industry
They are exceptional,, smart, know their products and go the extra mile to service you. Can get your credit score daily, only company that has licensed investigators, 5 million dollars guarantee, and what they monitor is so much more extensive , in depth, than you mentioned that their competitors do do the industry justice. In fact only about 25% of your information is correct, the rest is so outdated, you should really check your facts!
They have been great at answering questions along with advise and the following through to completely restore my name.
I love ID Shield. Great service and coverage. Better than anything else out there.
Even though I've been a member for over 10 years, one payroll screw was enough to "lock" the account until it was paid. This is a horrible company!!!! It's totally insensitive, unprofessional and absolutely does not value anyone's patronage. Find another company as soon as you can! I sure am.
Once you learn how to use the service, it flipping' rocks. Ask enough questions and ask the attorneys how they would use it themselves.
The services is pretty useless they say they will advocate for credit reports against but if you happen to disagree with the credit cards report then tough shit, they do nothing beyond investigating this even if it damages your credit score. I had this service for 12 years and dropped after this situation occured.
Because Inhad this product Inwas notified that my email have been hacked and I didn't even know. They told me I needed to change my password to avoid further damage. Great service
Simply the best value for the money and the 5 million dollar guarantee is far more then any others offer.
I have had LegalShield for 20 years and have used it a number of time over the years. It helped my friend daughter restore her identity so she could get a scholarship which she was told she didn't qualify because someone else received state funds in her name when she was in high-school. She had no idea this had happened. Now she is a sophomore at USC with a full academic scholarship and grants and loans from the government after her name was cleared.
Since signing up with IDShield to protect my identity, the only interaction I've had with the company has been a flood of spammy email marketing from them trying to sell me deals that have nothing to do with identity protection. Subject line of the latest email form them was "Today Only! $25 Restaurant.com Certificates for $3."
Left lifelock and went to legalshield... service and action was fast and resolved issue almost immediately
I have been trying to cancel this account for weeks, they do not answer e mails
Signed up for the service. The process was great, smooth, no issues until the end. I received an email with my membership number and was advised to register the first time with it. When I did, it continues to inform me they cannot process my request.....but they were quick to take my money! Oh, and of course they are closed and couldn't speak to me about it. I think I want my refund! This is definitely not a good start!
This company is horrible. I paid them for 6 plus years and when I need simple estate planning like wills and a trust they were simply awful to deal with. Save your self time and money Go to someone else Customer service and home office are worthless and of no help to you the client. This firm only wants your money.
I called to sign up but couldn't get a live person on the phone. That scares me
I have found great satisfaction with Kroll Fraud Solutions. They have been there in my time of need and their private licensed investigators have cleaned up my mess without me having to miss work or time away from my family. Thank you ID Shiekd.
Do not trust this integrity lacking company! They make you sign up using your bank routing numbers and when I thought they had cancelled my services as they told me over the phone they continued to charge me for two years. They changed the names of the account pulling the money out which changed the tracking of how it was being taken out. I spent over an hour an a half on the phone with multiple representatives who said they would refund $29.90 of the $600+ dollars they took from me. I figured a company this big would not be okay taking over 600 dollars from a member who had cancelled two years ago but they all seemed fine to hold onto my money and tell me to have a nice day. Then again who would expect to trust a bunch of laywers?
Legal Shield is not an answer to anyones legal issues. The company provides poor service if any and is actually a pyramid scheme. The representatives are nothing more than salesmen who are decietful and fast talking employees whos main concern is to get the commision. The reresentative i had the displeasure of doing buisness with attempted to block my refund after providing no service. I strongly urge anyone seaching for legal help to not use Legal Shield!
Great company, they have caught fraudulent activity numerous times and resolved it every time. It's so nice to have the ability to also speak with an attorney also since my family has the legal plan they offer to. This plan has not only protected us for over a decade, but made us a fortune using the service proactively.