LegalShield IDShield

verified
LegalShield IDShield Logo

6.0

Overall Score

219 User Reviews

6 months ago

LegalShield IDShield

verified
$5 Million Recovery Insurance

Founded in 2001 and headquartered in Ada, Oklahoma, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards. IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services. According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The identity theft company also offers 24/7 emergency identity theft support to all customers. IDShield provides members easy access to their credit scores, alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection. 

The Good

  • Individual and Family Plans
  • Monitoring Services
  • Recovery Services
  • Service Guarantee

Individual and Family Plans

LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children. The individual plan includes complete monitoring, unlimited consultations, $5 million service guarantee, comprehensive restoration, and the Vault Password Manager. The family plan includes every service that is found in the individual plan, but also includes the child monitoring service. In regards to credit bureaus, ID Shield works with Experian for its credit monitoring services. 

Monitoring Services

In order to best protect customers' identities, LegalShield IDShield provides several monitoring services, including credit monitoring, internet monitoring (Black Market Website Surveillance), financial account monitoring, and social security number monitoring. If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer. The company also has the ability to perform credit freezes. Additional monitoring services include: social media monitoring, court records monitoring, and payday loan monitoring. IDShield monitoring services allows the company and customer to keep an eye on everything from personal bank accounts (checking account and savings account) to credit scores and much more. 

Recovery Services

In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance. 

Service Guarantee

LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft. The company states on its website that it doesn't "give up until your identity is restored". IDShield gives customers full access to its U.S. Member Services agents around-the-clock. The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity. As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at-risk of identity theft (credit card usage, bank atms, documents, breaches, social networks, phishing schemes, websites, etc.). 

Learn more about IDShield

The Bad

  • Lack of Antivirus Software

Lack of Antivirus Software

Unfortunately, LegalShield IDShield does not provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses. The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices. 

The Bottom Line

LegalShield IDShield offers both individual and family plans, several identity protection and recovery services, and a $5 million service guarantee. The company also services customers nationwide, provides helpful and educational information on its website, and provides customers with 24/7 emergency identity theft support as well as access to licensed private investigators. Unfortunately, the company does not provide customers with antivirus software which may leave customers exposed to additional identity theft threats unless they obtain their own antivirus software. According to the IDShield website, "identity theft hits a new victim every few seconds." This threat is what motivates IDShield to provide identity theft education and protection to its customers. Although IDShield does not offer antivirus software, it continues to be a reliable and well-known company that will effectively protect your identity.  

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User Reviews

4.5

219 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Dougwpatterson
February 7th, 2018 Phoenix, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent coverage. The big difference here is Krolll and having a licensed investigator do all the work to restore your identity if it is stolen. No other like services do that to my knowledge.

Helpful?
Kamil f
January 12th, 2018 Oviedo, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

This deserves to be at the top of the list at 5 stars and here is why: Not only are they affordable but they are the only company that assigns you a licensed private investigator that helps you every step of the way. They don't only monitor but they restore. I have had no problems and It is pretty affordable for an individual at only $9.95 a month so that won me over too. Plus I just found out that they offer line discounts for shopping at different retailers!

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Charlie
November 30th, 2017 Atlanta, GA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The quality of the Kroll investigators far exceeds anything else on the market. Surprisingly, this is also the least expensive.

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Lynnette
November 29th, 2017 Longview, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Always adding more features without increasing cost. Licensed private investigators restore identity with POA. Feel this is best protection available.

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Vaughn
November 1st, 2017 West Palm Beach, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I'm my opinion there's NO Better Coverge. Of shield is the ONLY Company that Ofers FULL Hassle Free Identity Restoration, (Which is the MAIN Reason to have Identity Theft Service's in the 1st Place...) Personally I want the Best Most Hassle Free Restoratiin Possible which ONLY IDShield Provides... And who cares if they don't offer Virus Protection.., That's why there's Norton & McAfee, Duh... Bottom line they have amazing social media monitoring, and a More Secure Password Protection Vault Software then any other Service on the Market. Also They Offer More Coverage for Less Money Then All Other's. Last But Not Least, Their Customer Service Has Always Been Amazing to me... When I was A Victim's of Identity Theft a few years back, I simply called them and they took care of everything, as well as guided me towards what I could do to prevent, similar, future Identity Theft issues.... Plus They Give a $5-Million Guarantee which is greater then any other company.

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Jonathan Cowan. Ph.D.
September 25th, 2017 Louisville, KY

There are major flaws in their data system that they refuse to recognize. They may have been hacked or compromised. Beware! Here's what I wrote to them before I cancelled my membership. "I opened my account about a week and a half ago. I entered information, including 10 credit card numbers and one bank account number, that evening. I checked back again a few days later and found no bank account number and only 6 credit cards. The next time I tried to access the account it blocked my login completely. Tonight, the same login (memorized by Chrome) worked, but I found only one credit card number there. There is something very wrong with your system. Please have a representative call me and detail how you are going to investigate." Instead of calling me, they insisted that I call them. Their agent at Kroll Investigators told me that there was no problem--that I had only entered one credit card. I told him that I was there and he had no basis for his lie. Rather than forwarding me to the person I needed to speak to to cancel my membership, he hung up. Do not join this incompetent service.

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Gary
October 3rd, 2017

I love this service it saved my thousands of dollars

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Tasha Williams-Dickens
October 3rd, 2017

I love IDShield. Best form of ID protection and restoration with their 40+ years of Risk Management Protection and Restoration specializing in all 5 major areas of identity theft

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Rick
September 12th, 2017 Riverside, CA

Potential customers need to be aware that the 5 million is a service guarantee and not an insurance policy for out of packet losses such as lost wages or fraudulent bank account transfers. This is an important distinction and is why I cancelled the service. Other than this ID Shield provides a good product at a reasonable price.

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Ken Blum
August 15th, 2017

IdShield's monitoring services appear to be the best in the market. I receive alerts almost immediately upon starting a new credit card.

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John Ellis
July 25th, 2017 Knightdale, NC

I have ID Shield and have no issues whatsoever. I receive alerts as they are discovered and I also have my phones monitored to determine potential fraud callers and that is just one of the benefits.

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Mike Connolly
June 5th, 2017

ID Shield licensed investigators do what they say they will do and more. They are very personable in addition to being very effective.

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Ron Rehberg
May 15th, 2017 Grand Junction, CO

They helped clean up my identity issue very quickly

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Teana Gilinson
May 11th, 2017

I've obtained an out-of-state mortgage where the lender got my credit score from all 3 credit bureaus. Nothing picked up by ID shield. Credit card company informed me that someone tried to use my card in 2 different foreign countries. Must have gotten my number from internet, but not picked up by ID Shield. When I reported these concerns they told me not to worry since their attorneys would take care of everything if my ID was stolen. They only monitor 1 out of 3 credit bureaus. Said these things may have been reported to other 2 and not reached Equifax yet. They couldn't explain how my lender got all 3 credit scores without having it show up on the 1 they monitor. Since they monitor only reports from 1 credit bureau, I figure they're only doing 1/3 of the job they should be doing. They also have my credit score listed much lower than what my mortgage broker told me they were. Their suggestion for all of this - monitor my own credit reports by getting annual reports from all 3 bureaus. ACCOUNT CANCELLED.

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Alexis
May 11th, 2017

This is a scam i agreed to $20 a month but received 2 emails saying that my card would be charged for $20 a month and another email saying i would also be charged $132 a month. So now I'm having to do damage control...ridiculous. I try to protect my family only to get conned and scammed by the company assigned to protect us.

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Michelle Her
April 19th, 2017 Bellevue, WA

I signed up for ID Shield and 5 days later I still haven't got an email saying I was a member. My identify got stolen 5 days ago and the email I received from ID Shield said my application was going to be processed in 1 business day. False advertisement and no service. I am on the phone right now and I am already on my 3rd customer service rep because the other two couldn't help me. This is wrong.

Helpful?
Ricky Johnson
March 15th, 2017 Pompano Beach, FL

I have had this service for 7 years and I have peace of mind because of the alerts

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Reginald Gant
January 31st, 2017 Parkville, MD

LegalShield and IDShield give me and my family total peace of mind as members. We love it.

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John Kharouf
December 6th, 2016

Contacted me when they felt my review was neccessary.My identity was comramised and fixed it PEACE OF MIND AND SECURITY GOOD TO HAVE

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Keyontae
November 11th, 2016

What an amazing value to protect my entire family for portion of the Cost for anything else in the industry

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J.Malik
November 11th, 2016 District Heights, MD

For what the service does, it's a Great service for the cost. Used it on so many occasions and loved the outcome. Will Highly recommend the company and the service any day of the week. Wouldn't find myself without this service. It simply amplifies my voice. Love it.!!!

Helpful?
Rhonda
November 11th, 2016 Morrisville, PA

Fraud Investigator answered all my questions about the Yahoo breach and gave me 3 great tips to help protect my information and review my email account for suspicious activity.

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Ginger
August 30th, 2016 Vallejo, CA

They are exceptional,, smart, know their products and go the extra mile to service you. Can get your credit score daily, only company that has licensed investigators, 5 million dollars guarantee, and what they monitor is so much more extensive , in depth, than you mentioned that their competitors do do the industry justice. In fact only about 25% of your information is correct, the rest is so outdated, you should really check your facts!

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Pam Comstock
August 12th, 2016 Jacksonville, FL

They have been great at answering questions along with advise and the following through to completely restore my name.

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Jay Werner
August 11th, 2016 Humble, TX

I love ID Shield. Great service and coverage. Better than anything else out there.

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IPaz
July 28th, 2016 Hialeah, FL

Even though I've been a member for over 10 years, one payroll screw was enough to "lock" the account until it was paid. This is a horrible company!!!! It's totally insensitive, unprofessional and absolutely does not value anyone's patronage. Find another company as soon as you can! I sure am.

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Rob Wheeler
July 25th, 2016 Normal, IL

Once you learn how to use the service, it flipping' rocks. Ask enough questions and ask the attorneys how they would use it themselves.

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Richard
July 18th, 2016 Roanoke, VA

The services is pretty useless they say they will advocate for credit reports against but if you happen to disagree with the credit cards report then tough shit, they do nothing beyond investigating this even if it damages your credit score. I had this service for 12 years and dropped after this situation occured.

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Sindy Marvin
July 18th, 2016

Because Inhad this product Inwas notified that my email have been hacked and I didn't even know. They told me I needed to change my password to avoid further damage. Great service

Helpful?
KS
July 5th, 2016 Saint Clairsville, OH

Simply the best value for the money and the 5 million dollar guarantee is far more then any others offer.

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CC
June 30th, 2016 Tustin, CA

I have had LegalShield for 20 years and have used it a number of time over the years. It helped my friend daughter restore her identity so she could get a scholarship which she was told she didn't qualify because someone else received state funds in her name when she was in high-school. She had no idea this had happened. Now she is a sophomore at USC with a full academic scholarship and grants and loans from the government after her name was cleared.

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Tina
June 23rd, 2016 New York, NY

Since signing up with IDShield to protect my identity, the only interaction I've had with the company has been a flood of spammy email marketing from them trying to sell me deals that have nothing to do with identity protection. Subject line of the latest email form them was "Today Only! $25 Restaurant.com Certificates for $3."

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lee
June 6th, 2016

Left lifelock and went to legalshield... service and action was fast and resolved issue almost immediately

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tom briggs
June 6th, 2016 Eustis, FL

I have been trying to cancel this account for weeks, they do not answer e mails

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Heather Newby
June 1st, 2016 Kernersville, NC

Signed up for the service. The process was great, smooth, no issues until the end. I received an email with my membership number and was advised to register the first time with it. When I did, it continues to inform me they cannot process my request.....but they were quick to take my money! Oh, and of course they are closed and couldn't speak to me about it. I think I want my refund! This is definitely not a good start!

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Lisa Stone
May 12th, 2016 Townville, SC

This company is horrible. I paid them for 6 plus years and when I need simple estate planning like wills and a trust they were simply awful to deal with. Save your self time and money Go to someone else Customer service and home office are worthless and of no help to you the client. This firm only wants your money.

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Sonya Valeriay
April 8th, 2016 Jasper, TN

I called to sign up but couldn't get a live person on the phone. That scares me

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Lori
April 7th, 2016 Maple Hill, KS

I have found great satisfaction with Kroll Fraud Solutions. They have been there in my time of need and their private licensed investigators have cleaned up my mess without me having to miss work or time away from my family. Thank you ID Shiekd.

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Mike Myers
April 5th, 2016 Mesa, AZ

Do not trust this integrity lacking company! They make you sign up using your bank routing numbers and when I thought they had cancelled my services as they told me over the phone they continued to charge me for two years. They changed the names of the account pulling the money out which changed the tracking of how it was being taken out. I spent over an hour an a half on the phone with multiple representatives who said they would refund $29.90 of the $600+ dollars they took from me. I figured a company this big would not be okay taking over 600 dollars from a member who had cancelled two years ago but they all seemed fine to hold onto my money and tell me to have a nice day. Then again who would expect to trust a bunch of laywers?

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anthony ciambrone
March 15th, 2016 Boston, MA

Legal Shield is not an answer to anyones legal issues. The company provides poor service if any and is actually a pyramid scheme. The representatives are nothing more than salesmen who are decietful and fast talking employees whos main concern is to get the commision. The reresentative i had the displeasure of doing buisness with attempted to block my refund after providing no service. I strongly urge anyone seaching for legal help to not use Legal Shield!

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