IDX, previously ID Experts, has provided top-level identity theft protection since 2003.
The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to both individuals, families, as well as businesses and government organizations.
IDX provides monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).
As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.
The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.
IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.
The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).
The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more.
In comparison to other identity theft protection companies, IDX has fair pricing for its services.
IDX's plans cover a wide range of monitoring services, including credit monitoring (works with credit bureaus to monitor credit reports and credit scores) cyber (dark web) monitoring, public records monitoring, as well as a proactive feature to check for compromised passwords.
Both the individual and family plans provide credit monitoring, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.
IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.
IDX also provides data breach identity protection and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.
This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.
According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."
It also includes coverage for reimbursement of electronically stolen funds. In addition to insurance, IDX provides customers with access to Recovery Superheroes who are certified identity theft risk management specialists. These specialists will use the limited power of attorney to help customers with identity restoration.
The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.
According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.
In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services.
IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.
Although the company does employ certified identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to customer questions and concerns.
IDX doesn't seem to provide any type of antivirus software or protection against a ransomware attack. Many other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.
Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own to ensure further identity protection as well as personal cybersecurity.
Was notified of a credit card application filed by someone else in my name. MyID care opened a case and promised an adjudicator would investigate and get back to me within 48 hours. That was 2 Dec. Its now 12 Dec and despite my multiple calls, waiting in queue, messages left, and promises made, I still have yet to receive even an update from this company. Not impressed.
I really appreciate all the efforts Mr. John I put in helping us. His professional attitude and knowledgeable expertise gave us the peace of mind throughout all of it. We are confident from the very beginning that we are in good hands and trusting that he will help us resolve this issue. And he did!! Mr. John I is definitely a valuable asset to your company. I will highly recommend My ID Care to my friends.
I have been hacked severey, ransomed, cyber stalked and went to the suicide hospital due to the identity theft. Because nobody used my name to open a account fraudulently I was ignored. I was told I had a restoration ticket but when I finally got there they told me no such ticket existed. I got absolutely no help. Now the hackers are actively using my debit cards and opened up stamps.com on all my checking accounts. I didn't know because hackers changed my navy federal password so I have to call to make any transactions. Stamps com for 80 dollars what if that was to transport illegal drugs? But since nobody opened a fraudulent credit account in my name I dont qualify. I am 100 percent Pand T and part of OPM. Will they reimburse me for 8 thousand i had to fork out to pay for legal fees because the people hacking me put a restraining order so i would be in a very limited position. They stole everything i have online. Went to identity theft gov 3 times and police say i dont have enough evidence. But since they actually did commit fraud and not just hack me and cyberstalking me, I can go to the police. Even than they cant do anything. I have to go report it however to retrieve some accounts but I dont see the point. They cant and will not do anything except give me a case number. I have been treated like a second class citizen. Really..... they never call u back. They gave me tickets but they were not the tickets that they said they were. It was just nothing. I have no faith in myidcare. I am just going to the VA and talk to them about how they are treating us combat disabled vets. My account is locked because hackers went in and changed my info and I got locked out due to hackers again. My ssn is with another address and my identity according to them is compromised. But they said keep it locked so u wont get hacked again. In the meanwhile I am getting alerts. Wow. Good job OPM. Thank u.
Service is a typical alert but they make it impossible to use with their automatic account lockout if you don’t visit their website frequently enough after their 20 questions to identify you then they give you a 1 time password to get on the site which then requires you change your password - I have been thru this multiple times and have had enough so I cancelled my account. - their tech said ... but it’s free... sorry but my time is valuable and it takes an hour to get yuri the above noted BS so using it certainly comes at a cost.
Don't bother. After reporting an unauthorized credit check appearing on one of my credit bureau reports, they told me that a "restoration" team member would be calling me within 24 to 48 hours to help me get the inquiry removed. It's now been 125 hours. Don't waste your money.
I just tried to enroll my mother, because I received a letter that her information was compromised. I am her POA. I entered my email address and an enrollment code that was in the letter and created a password and then received a prompt to go to my email address and verify I am the owner of the email address. I did so and saw the email which says, "As the first step in activating your identity monitoring services, please verify your email address. " Before I had a chance to click the "Verify Email" button, I received another email which stated "Your MyIDCare™ identity theft protection has now been activated, including the following services. To view your account, please log in. " So, they activated the account before they verified my email. I've never had that happen before with any other company I signed up with. I am not feeling as though I am in good hands.
I have an account with MyIDCare and have been locked out. Not sure of the reason. The real issue is that my problem does not seem to be covered the website - which the phone recording repeatedly refers me to - and I cannot reach a person on the phone. Very, very frustrating-especially since I get emails every week or so alerting me of activity on my account.
Reply from IDX
Feb 03, 2020
We have reached out to Mrs. Byers via private message for a good time to reach her and make sure she is well cared for. MyIDCare Team
I have been enrolled since data breaches in 2016. I cannot log in and have spoken to staff on 12/05/18, 05/13/19, 07/15/19, 07/18/19 and 01/10/20 and 01/11/20. I am always assured someone will call me back and that issue has been elevated. I have never heard from anyone. I have given up. Plan to contact OPM about this worthless service.
Reply from IDX
Jan 16, 2020
We have reached out to Andrea directly for her contact information. Our team is required to make three consistent call backs upon each request and we wonder what may have happened in this instance. We appreciate Andrea's time and response.
I'm a new user and signed up for the free plan I secured my Facebook, Instagram and Twitter For YouTube is not in perfect running for now And also the mobile app is not available in my country (Tunisia)
I just got this service for free because of a breach in an organization I'm a member of. Haven't used it much yet, but they do send me regular updates and info about other data breaches that have occurred.
When there was a data breach we were automatically enrolled. So far so good. They have been very professional and easy to contact with concerns.
MyIDCare is worthless. I have an account but have not been able to access it for two months. I created a new password and that does not work. I try to email MyIDCare but receive NO response!!
Reply from IDX
Sep 11, 2019
We have reached out to Mr. Brugger via phone and email to assist with the matter he is reporting. ID Experts takes any concern or question seriously and will continue to follow up and provide assistance. Thank you, ID Experts
Billy Veteran Bob
If a company charged with protecting your most sensitive information cannot even get a simple password reset accomplished without errors, then you have little reason to trust that company. MyIDCare is charged with protecting all veterans information that were affected by a Chinese hack of the OPM. I am one of those veterans. To boot, I am an IT systems engineer. I can tell every reading without flaw that this company has bad website coding, bad processes governing simple website interactions, and very bad customer service policies. My password never works and my phone or laptop is never trusted. I am told to update my security questions, there is absolutely no section on the homepage or my account page to do so. I reset my password only to find out that the account is locked and for some reason I am forced to call and listen to a long answering machine with confusing options to do so. The password I just reset no longer works and the person on the phone makes me change it again even though it was just changed minutes ago. If you really think that these simple problems are the only one that plague this service, you have never worked in IT. I cannot imagine how insecure this domain is if the absolute basics above are messed up so badly. It a way it makes sense that the Govt has chosen such an inept service to manage all of my most sensitive information as a veteran. I am given no choice about my monitoring service and I am at risk because of it.
Reply from IDX
Aug 13, 2019
We have reached out to Billy Veteran Bob to assist with the matter they are reporting. ID Experts takes these concerns seriously and will continue to assist Billy Veteran Bob and this matter. Thank you, ID Experts
You sent me an alert that new credit had been opened and there was a new inquiry. There were two accts opened that are not mine and 1 inquiry that was not mine. I had a heart attack. I checked all three credit bureaus and nothing was reported on there that you reported to me. You suck. I am certain you have me mixed up with someone else or I was hacked.. How terrible to make me think I was the victim of IDENTITY theft when I clearly wasn't. Get your act together MyIDCare. You are suppose to protect me but you are not.
Reply from IDX
Jun 18, 2019
We have reached out to C to assist with the matter that they are reporting. ID Experts takes these concerns seriously and will continue to assist C and this matter. Thank you, ID Experts
I was HACKED in 2018 and I was not even notified by MyIDCare.
Reply from IDX
May 08, 2019
Hello John, I hope this email finds you well. I wanted to reach out as we received your concern on Best Company’s website. We truly apologize for your experience and want to see how we can improve it. Is there a good time we can reach you? We sincerely appreciate your membership and thank you for giving us the opportunity to provide a better experience. Thank you, MyIDCare
Having a hard time logging into their site. The two factor authentication is too slow. Never get a text message (their preferred way to authenticate). Code by email takes up to 20 minutes!!! By the time I receive a passcode, the site session has expired.
I'm very happy that My IDCare call me, I feel very comfortable after speaking with John I he was so patient and he walked me through the finishing of the enrollment of My IDCare. He told me all the things that I'm supposed to do to secure my husband's Identity. Thank you so much for your help.
Dawn K was my customer service representative. We are completely satisfied with our results in her efforts to enroll us in MyIDCare program. Thank you Dawn for all your hard work.
There service has far more features that are important to me than any other provider I've seen. Their monthly articles always seem to address the timely issues and how to view them from a security standpoint.
I spoke with Susan N on December 4, 2018, your representative, regarding my account with MyIDCare. Ms Susan N was extremely professional, kind, polite and extremely knowledgeable regarding MyIDCare. After speaking with Susan N, I was extremely happy to be a MYIDCare customer. Ms N is an excellent representative of MYID Care. Thank you very much. God Bless you all. Ann Estep -Customer (Your survey would not permit me to continue answering questions.) (Your survey did not allow me to continue with comments.)
Last year my wife and I got married and since then we've worked together to build the most stable life together. Financial stability was very important to both of us. Before joining MyIDCare we recently had an event where our identity had been stolen and someone opened a credit account in our name. Luckily, we caught this on time. We never realized it was THAT easy, so we asked our bank who they recommended to help keep our identity safe. They recommended MyIDCare. Andrew was our representative I spoke with. I had just worked the last 19 hours and I was tired and worried for my wife and I. Not only did Andrew answer and explain everything in detail, but he did it in a way that was simple and easy to understand. By the end of our chat, he had me sold. Andrew explained everything from broad topics such as what MyIDCare was all the way to the minuet details such as how often I get alerts. I signed up and now my wife and I are beginning to feel at ease again. I'm extremely satisfied with my experience and I hope this signs of more to come. Thanks again!
I was very and pleasantly surprised to have the ability to speak to a competent representative in resolving my concern. Not being pushed around from one person to another was a delightful and changing experience. Further, with all due respect, speaking with a person -- in the US -- rather than overseas was also a factor in my deep satisfaction.
Yesterday I thought I might have been hacked and so called MyIDCare. Josh M, an IDCares Specialist, worked patiently with me for over an hour to solve my problem. I am an older woman and not proficient on the computer! Josh was thoughtful, proficient and patient. It took quite a while, but the complex problem was completely solved and I felt supported and not "put down" for my lack of understanding. Josh simply did an excellent job on all counts: solved my difficult problem and left me feeling understood and supported. I cannot praise him enough. Thank you, Josh!
Susan/Andrew were XLNT / enrollment help
My representative, Josh was very informative and kept right on top of my fraud investigation.
John was very helpful in answering all my questions and concerns plus new the problem of ID theft and how to prevent it
John was extremely helpful and patient, and he helped me to understand the issue, the next steps, and most importantly he helped me to gain a peace of mind after freaking out for a week.
My ID Care was awesome. They notified me of fraudulent activity involving my personal information and walked me through step by step of what to do next. I was very impressed with the help and care I received from Josh.
My ID Care has once again proven to be an excellent company and one to be recommended. John called me to advise me on things to be aware of that could place me in financial danger following notification of my email being on the dark web. He proved to be a good listener, allowing me to state my concerns as well as answering all my questions. He was very knowledgeable, courteous and pleasant. Thank you for employing outstanding representatives like John! Sincerely, Deborah
John I was very helpful. He explained what the alert meant and how to change passwords to more sensitive ones.
It has been so helpful. My ID Care specialist has been so helpful, patient, informative, clear and compassionate. I have been trying myself but felt so defeated. I am on a road to clean up the fraudulent accounts.
I've just begun using the service. John was extremely professional and helpful with our phone conversation.
This "service" is completely useless. I've had a free MyIDCare account (run by ID Experts) since the OPM data breach, and I get exactly what I paid for! When I log on, I have to choose whether to get my two-factor authentication (TWA) ID number via a text message, a phone call, or an e-mail. No matter which one I choose, the code either never appears (most likely) or pops up two hours later. Since the site requires entering the code within 15 minutes of requesting it, by then it's completely useless. I haven't logged on for at least a year and a half because I can't get a TWA code!!!!
John was very helpful. He took me through the credit reports in a very detailed manner and helped me understand how to better track any issues in the future.
My experience with my advisor was very good. She was very available both on the phone and over the internet. I would not hesitate to use MyIDCare again should I ever need them.
They were awesome. They handled everything quickly. They successfully stopped a fraudulent claim on my credit score.
John exceeded my expectations. He stayed on the line with me holding for 45 minutes to find out what the problem was being reported by Bank of America. We finally get someone and their customer service is closed and I have to call back tomorrow for a credit analyst to raise my limits. Seriously? My BofA Visa auto debits from my checking account and they created total chaos and ruined my evening over a case of wine! John helped me and worked with me and I can only give him praise and thanks. Shame on you Bank of America and I’ve been a customer since 1979!
Outstanding service each and every time I call. This company makes you feel like no question is too small or unimportant. They clearly have their customers best interest and safety as their core mission.
My contact with MyIDCare Customer Service was one of ease, professionalism and outstanding customer service.
We have only just begun to find the culprit who stole my ID. I was overwhelmed with the damage a person can do. MyIDCare's plan of action to find this perpetrator appears to be a solid, well planned approach (things that I would not have thought of) and I have faith that MyIDCare can undo the damage to me and find this person for which I plan on prosecuting.
Your customer service representatives are outstanding! The woman I dealt with (Hannah W.) was very helpful, courteous, friendly, and quite knowledgable. As a novice to this type of ID protection, she was quite helpful to me in setting up my account.
John was very helpful. He helped me call the lenders with which the thief had applied for credit with. The applications were denied and lenders said they would remove the inquiries in my credit report.
Terry Allen Chilcott
My initial experience with MyIDCare has been OUTSTANDING! Your agent, John, walked me through the process of registering my new account, and was extremely helpful, courteous, and professional in doing so. I look forward to establishing a mutually beneficial relationship with MyIDCare, and have every assurance that I am in very good hands indeed. Thank you again, John! : ) Respectfully, Terry Allen Chilcott
Trevor W was a tremendous help to me. He was efficient, knowledgeable, patient, and friendly. He is a great representative of your company. He engenders trust.
Trevor W assisted me. He was a very pleasant professional who patiently helped me activate my account and answered additional questions for me. If I choose to continue using IDCare after this one year of free service,m I will ask for Trevor.
Very nice & patient in walking me through the process.
John I was extremely helpful in helping us to get our accounts open.
The representative was helpful and provided me with the assistance I needed. He was very pleasant.
Trevor was very helpful and took time to explain things for me.
Trevor was great and helped with all my needs