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IDX

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171 User Reviews

7.7

Overall Score

IDX, previously known as ID Experts and MyIDCare, has provided top-level identity theft protection since 2003.

The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to individuals and families, as well as businesses and government organizations.

The IDX service includes monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).

As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.

The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.

Read on to learn more about IDX Identity's services and to see IDX reviews.

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The Good

  • Competitive Pricing
  • Comprehensive Services
  • $1 Million Insurance 
  • Recovery Guarantee

Competitive Pricing

IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.

The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).

The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more. 

In comparison to other identity theft protection companies, IDX has fair pricing for its services.

Comprehensive Services

IDX's plans appear to cover a wider range of monitoring services than most companies in the industry. The company provides credit monitoring (works with credit bureaus to monitor credit reports and credit scores) CyberScan™ dark web monitoring, public records monitoring, change of address monitoring, passport monitoring, payday loan monitoring, and more. IDX also provides a proactive feature that is designed to check for compromised passwords.

Both the individual and family IDX service plans include credit monitoring services, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.

As previously mentioned, IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.

IDX also provides data breach identity protection services and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.

$1 Million Insurance

This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.

According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."

It also includes lost wallet coverage as well as reimbursement for electronically stolen funds. In addition to insurance, IDX provides customers with access to U.S.-based certified identity theft risk management specialists. These trained specialists will use the limited power of attorney to help customers with identity restoration. 

Recovery Guarantee

The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.

According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.

In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services. 

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The Bad

  • Does Not Provide 24/7 Service 
  • No Antivirus Software Provided 

Does Not Provide 24/7 Service

IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.

Although the company does employ certified U.S.-based identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to client questions and concerns.

No Antivirus Software Provided 

IDX doesn't seem to provide any type of antivirus software or really any protection against a ransomware attack. Meanwhile, some other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.

Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own if they want to ensure further identity protection as well as personal cybersecurity.

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The Bottom Line

IDX offers a wide range of identity monitoring services including credit monitoring services for all three major credit bureaus, recovery and restoration services, and identity protection services such as data breach protection and fraud alert services at competitive prices.

The company also gives customers access to certified identity theft risk management specialists who can help those who have fallen victim to identity theft make a full recovery from a theft event. IDX has a set 100 percent recovery guarantee for victims who do not fully recover while using their services. 

Additionally, IDX offers up to $1 million in identity theft insurance which covers out-of-pocket expenses such as lost wages, legal fees, private investigators (for background investigations), and stolen funds.

IDX does not, however, seem to provide around-the-clock customer services and does not seem to provide any antivirus software or personal security features that would help protect customers from fraudulent activity and identity thieves.

Although there are some aspects customers should take into account, IDX is still a top-rated, highly recommended company that offers trustworthy protection services.

If you are interested in IDX Identity or IDX Privacy services, we recommend that you visit the company's website and read several IDX reviews to learn more about what the company has to offer before you choose a plan. 

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3.9

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171 Reviews

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3 grade

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2 grade

2%

1 grade

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Anonymous Santa Barbara, CA

I was automatically linked to them because of a hospital fraud situation. They stopped a critical problem for me, so I stayed on board with them after that. They went above and beyond in terms of promptness in getting back to me, and solving the problems that I had. I had both identity theft and fraud, and they took all the steps and measures necessary to get them corrected. They're constantly monitoring and notifying me of any potential threats or changes. I like being able to deal with someone and not get passed around to fifteen departments. I like the the one on one contact that I have with them, and from a consumer standpoint it's seemingly a smaller company so I feel like I get better support, and I think their price point is really, really competitive in the marketplace. I've already recommended them and three of my friends have switched to them.

3 years ago

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Gloria Bishop

My previous employer was hacked and they had selected MyIDCare. Every time that a hack occurred and I called them, there was always a human being at the other end that was willing to help, and you feel that the company does care about giving personal, dedicated, efficient, and fast service. I received an email with a receipt from a hardware store in Texas. I hadn't purchased any appliance, and I'm in Tennessee. I called them and they told me the best thing is to go to the credit bureau and put a fraud alert just to make sure, and also request your credit check to see if any activity has taken place lately. So they stayed with me all the time, they followed up to be sure that that has taken place. They are there for me all the time and that is very appreciated. They care, and every month I receive a newsletter allowing me to learn of the latest scams, frauds, and alerts and tips so that's very appreciated.

3 years ago

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YvonneWang

It is probably the best personalized credit monitoring service I ever had. Any alerts you get, you can to talk to a MyIDCare representative that will personally walk you thru the process of checking what has happened to your credit. I had an amazing customer service with Rachel S. that I decided to continue my monitoring service with MyIDCare. Highly recommended!

3 years ago

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KimberlyWheeler

Thankfully I haven't needed MyIDCare to notify me of any problems on my account so the only interactions I have had from them are my monthly notices saying nothing has changed. I am always grateful to get that notice. I am thankful that I have someone who is able to watch my ID information to make sure if any bad things do happen that they can be caught right away.

3 years ago

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Michael Allen Portland, OR

I wanted a mental assurance that I have something protecting all of my different assets. When I talk to them and when I need anything, I get answers back in plain English rather than very technical. They seem very up-to-date on all of the things that we need to be concerned about. Since I started with them I've had to make one call asking if I had a particular account added. They were quick to respond that they've got it covered, and the service was absolutely phenomenal. They're just very professional in their approach.

3 years ago

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Roderic Lewis Lake Oswego, OR

I know the people who own the company. I have asked them questions in the past and they have always been very responsive'when the Equifax hack was done I called them to find out what I should do about my credit protection. I receive a periodic email that says everything is okay, and so I'm assuming they're monitoring all the things they have to monitor, and everything's okay.

3 years ago

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Jerold Murray Arlington, TX

The rep was very knowledgeable about the situation, and was able to provide answers and the tools and information necessary to rectify the problem. They actually have the services, the knowledge, and the base to handle the issues that we're confronted with as consumers. I like the free monthly email newsletters that they send out'I find those very helpful. I chose them because the US government trusted them, and I've already recommended them several times.

3 years ago

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Afton Koontz

MyIDCare was recommended to me. So far it's done everything I would expect it to do. I got hacked through a Macy's card, and they caught that. They gave me the information without going through the police, and they put the information on Equifax and all those recording programs, and they did a nice job of it. Stopped it right away; I haven't had an issue since. They are always there, they answer all my questions.

3 years ago

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Anonymous Forest City, NC

They've been absolutely spectacular; they handled everything. Our CPA was hacked, and she set it up for us. Our identity was stolen, and the people had gotten our tax return, they had gotten some credit cards issued in our name, and actually got our mail forwarded. MyIDCare cleaned up everything. We didn't have to do anything except to make some phone calls, but other than that they got everything cleared up.

3 years ago

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Stephanie Mason Prescott, AZ

A friend recommended MyIDCare to me. I used them to monitor my credit when my identity was stolen. They went to every credit reporting agency and had any information removed. The person handling my account went above and beyond and did everything she could to help rectify that situation. I just had a wonderful experience. My representative was amazing and always called me right back or emailed with me. I felt very much taken care of, and like I had somebody on my side during this process.

3 years ago

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Sandy Placentia, CA

I really appreciate all the efforts Mr. John I put in helping us. His professional attitude and knowledgeable expertise gave us the peace of mind throughout all of it. We are confident from the very beginning that we are in good hands and trusting that he will help us resolve this issue. And he did!! Mr. John I is definitely a valuable asset to your company. I will highly recommend My ID Care to my friends.

8 months ago

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RoxanneGrimes

I'm so pleased to have y'all after my bad experience I can rest.its the worst experience in a person life to be striped of themselves.And when you yvae to explain who? You are s hurting So I love what you do keep up the great job!!!!!!!

3 years ago

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MichaelDamico

When I lost my wallet I contacted you fine folks and you walked me through the entire process of protecting my ID and helped put together a list of things to follow up. Thanks for the help, you made a frustrating situation very manageable and worry free!

3 years ago

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JanetTen Eyck

No problems since I have had MyIDCare. My identity was stolen several years ago, and it was recommended that I sub- scribe to MyIDCare. I receive periodic reports from them, and it is reassuring to know there have been no attempts to breach my security.

3 years ago

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Kevin Bastian New York, NY

MyIDCare was suggested to me after a sort of a breach at a at a university. They've always been very responsive. Yeah I was trying to quit the few things that weren't academic credit report and they were helpful as a good point contact and helping worked with like credit card companies except tried to and get to the bottom of things.

3 years ago

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Robert Baldasseroni South San Francisco, CA

I get periodic updates on possible illegal access to my accounts. So far I haven't had any negative reports. I just received notices in my work email telling me updates on my account status. MyIDCare was the only service that I could access, nothing else was available. So far the service has proven to be very good.

3 years ago

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Chris Young Everett, WA

The company I worked for had an IT issue and they supplied me with a year's free coverage, because my name and information was somehow compromised or might have been. They were quick to deal. The information in their emails was informative. I didn't really need to use much of it, I just I keep up with emails that they send out and make sure I watch how I use my information.

3 years ago

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Anonymous Culver City, CA

Someone had stolen identity-specific information from an institution'from a hospital system, and I was in their database, so they told me to get identity theft protection. That's when I called. When the year came up for the free coverage I called for extended, and that's when I had the opportunity to speak to anyone. A couple of people I spoke with were very helpful'their customer service skills were excellent. I haven't had a need to use it; I haven't had my identity stolen, but I still wanted to do something proactively. I just know it's there in case the need arises.

3 years ago

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ConstanceCummins

MyIDCare is always on top of things-- monitoring your accounts and keeping you updated with status reports. I would recommend them to anyone who wants to feel that their accounts are in good hands.

3 years ago

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Anonymous Midlothian, VA

There was a data breach that I was notified of and was offered free monitoring for a year. I have not had an incident that required me to contact them. I like their alerts but sometimes they don't provide enough information for me.

3 years ago

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Anonymous Indio, CA

They're very prompt about letting us know if anything's wrong. Every month we receive a letter advising of us of any problems, and we haven't had any. It's been going all right.

3 years ago

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Anonymous Milwaukee, WI

Someone at my place of employment released all of our social security numbers. I've had good contact and my questions have been answered. I got a letter in the mail and I was questioning whether it was due to a leak. They did a check for me and didn't find any abnormalities in my credit.

3 years ago

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Terry H. Dyersburg, TN

Last year my wife and I got married and since then we've worked together to build the most stable life together. Financial stability was very important to both of us. Before joining MyIDCare we recently had an event where our identity had been stolen and someone opened a credit account in our name. Luckily, we caught this on time. We never realized it was THAT easy, so we asked our bank who they recommended to help keep our identity safe. They recommended MyIDCare. Andrew was our representative I spoke with. I had just worked the last 19 hours and I was tired and worried for my wife and I. Not only did Andrew answer and explain everything in detail, but he did it in a way that was simple and easy to understand. By the end of our chat, he had me sold. Andrew explained everything from broad topics such as what MyIDCare was all the way to the minuet details such as how often I get alerts. I signed up and now my wife and I are beginning to feel at ease again. I'm extremely satisfied with my experience and I hope this signs of more to come. Thanks again!

2 years ago

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Chris Daniels Chesapeake, VA

The point of contact, Mary L, that was assigned to me has helped me more than everyone else combined in the 37 months I have dealt with a US Army GS 11 who was involved in my ID theft and fraud,, even 4 months after IMCOM was warned that they had a insider threat on their network and did NOTHING. She is knowledgeable, never said, that is impossible, has dealt with unfriendly companies trying to assist me in finding out who is purchasing illegal credit monitoring from a 3rd party and Trans Union is allowing it while I have a security freeze in place a year before it was allowed. Then Trans Union would not tell me the name of the 3rd party company. Trans Union is dirty to the core, they have no problem ignoring Fair Credit Reporting Act section 609(e) that allows victims to the info a company collected during the ID fraud WITHOUT a court order. Also why Experian allowed ID Experts to access my frozen report without me giving them the single use PIN or lifting the freeze violating Virginia law by doing so.

3 years ago

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K T

Double whammy in our family! Suddenly my husband was getting alerts from myIDcare. Called and spoke to representatives who explained that someone was attempting to take out loans and credit cards in his name. MyIDcare walked us through everything and got everything taken care of BEFORE any attempts to steal his ID went through. Then we put all our children's SS numbers into myIDcare's system. Within hours we got an alert that one of our children's SS number was being used across the country. MyIDshield gave us the information on this person and contacted the social security office who has now opened a case regarding the theft of my child's SS number. Curious to hear how this one ends. MyIDshield has been invaluable to two of our family members.

4 years ago

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BonnieThompson

MyIDCare keeps me informed of any activity that occurs in my credit history so that I can accurately monitor my credit and protect myself from credit and identity theft.

3 years ago

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GloriaKing

Only once did I think I might need them but the hours are all wrong. ID theft doesn't only happen between 9-5 on weekdays. This need to be available 24 hrs a day 7 days a week. You would need to charge more but you would find that acceptable.

3 years ago

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Margaret Michelsen Blacksburg, VA

Yesterday I thought I might have been hacked and so called MyIDCare. Josh M, an IDCares Specialist, worked patiently with me for over an hour to solve my problem. I am an older woman and not proficient on the computer! Josh was thoughtful, proficient and patient. It took quite a while, but the complex problem was completely solved and I felt supported and not "put down" for my lack of understanding. Josh simply did an excellent job on all counts: solved my difficult problem and left me feeling understood and supported. I cannot praise him enough. Thank you, Josh!

2 years ago

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Deborah Meyerhoff Newnan, GA

My ID Care has once again proven to be an excellent company and one to be recommended. John called me to advise me on things to be aware of that could place me in financial danger following notification of my email being on the dark web. He proved to be a good listener, allowing me to state my concerns as well as answering all my questions. He was very knowledgeable, courteous and pleasant. Thank you for employing outstanding representatives like John! Sincerely, Deborah

2 years ago

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Sally Marks Atlanta, GA

John exceeded my expectations. He stayed on the line with me holding for 45 minutes to find out what the problem was being reported by Bank of America. We finally get someone and their customer service is closed and I have to call back tomorrow for a credit analyst to raise my limits. Seriously? My BofA Visa auto debits from my checking account and they created total chaos and ruined my evening over a case of wine! John helped me and worked with me and I can only give him praise and thanks. Shame on you Bank of America and I’ve been a customer since 1979!

3 years ago

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Francis Inverso

We have only just begun to find the culprit who stole my ID. I was overwhelmed with the damage a person can do. MyIDCare's plan of action to find this perpetrator appears to be a solid, well planned approach (things that I would not have thought of) and I have faith that MyIDCare can undo the damage to me and find this person for which I plan on prosecuting.

3 years ago

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Terry Allen Chilcott Wichita, KS

My initial experience with MyIDCare has been OUTSTANDING! Your agent, John, walked me through the process of registering my new account, and was extremely helpful, courteous, and professional in doing so. I look forward to establishing a mutually beneficial relationship with MyIDCare, and have every assurance that I am in very good hands indeed. Thank you again, John! : ) Respectfully, Terry Allen Chilcott

3 years ago

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Gary Oman Orange City, FL

this has worked tirelessly for me trying to get my stolen i.d. fixed and getting my credit back where it should be. one credid card company refuse to drop me from charges on a card open in my name even though i filed a police report and send them proof that it was a fradulant account myIDCare has worked very hard on this and they say that they will not stop until there is a decision in my favor

3 years ago

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Toni Ottumwa, IA

I had my identity stolen. I had no idea what to do then remembered I had signed up for this service. I called and talked to John! He was amazing at helping me. We spent over 2 1/2 hours on the phone. He called all the creditors for me to start the fraud reporting process. No way I could’ve done it alone or even know where to start! They have saved me. I will be a customer for life.

3 years ago

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RUSSELL San Luis Obispo, CA

My wife and I recently lost some important personal information. I spoke to Alex on the phone and I cannot imagine someone being more helpful. She answered all my questions, made telephone calls for me, and waited until ALL my concerns were addressed. Thank you, again, Alex! Have been with MyIDCare for several years and see no reason to cancel their service. Others have said that they have had a difficult time 'getting through'--but that has NOT been my experience.

3 years ago

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whitsett Littleton, CO

Last January 19 I wrote a negative review of My IDCare. Following that the company contacted me and completely resolved my concerns. I now recommend them. (If you can't figure out how to contact them perhaps writing a review and requesting that "Heather" contact you would work, as it did for me. I'm not going to "publish" her email address here, but she was very helpful.)

3 years ago

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Sherry Pace Canton, MS

Dawn was amazing today answering all my questions regarding our new family membership! I had an extremely short hold time and she was so pleasant and knowledgeable. I have a total peace about this company after doing much research before choosing them. They promptly found 2 issues I have already resolved. My husband and I both have received our credit reports, too. Very pleased!

3 years ago

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Lisa Goodman-Reynolds Solvang, CA

I was having a log in problem to input a new credit card into my account. the online screen continued to tell me my security answer was not confirmed. Andrew who responded to my telephone call was most helpful. He provided me with a new password so I could log in. He suggested he wait on the telephone until I could input the information. He also answered some other questions for me concerning my account. Thank you Andrew.

3 years ago

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Michael Horvath Mount Sterling, OH

MyIDCare is clearly the company to use for identity protection. I have had a membership with another company for over a year, and I’ve never heard from them. Within 24 hours of starting my membership with MyIDCare I received a credit report and valuable data breach information. The agent with whom I spoke was professional, knowledgeable and friendly. She provided information that I can use to prevent fraud in the future. I now feel comfortable that my data monitoring is in good hands.

3 years ago

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Tyler Garrett Woodbury, NJ

I was part of the free "trial" in the contract the government had. The letter said I have 2 years of free service and I have been using it for close to a year now. The credit monitoring part of it is just as good or better than any free solution and their ID monitoring seems pretty comprehensive. I haven't gotten anything on the identity theft scanning stuff, which is good I guess. They also have a service that shows you where sexual predators live in your area, with all of their information so you can watch for them. I have not needed to contact customer service, as the service is very easy to login to and use. If there is a way to extend my "trial" when it runs out, I probably will, though not knowing if there is and how much it would be is annoying.

5 years ago

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David Doty Logandale, NV

Was notified of a credit card application filed by someone else in my name. MyID care opened a case and promised an adjudicator would investigate and get back to me within 48 hours. That was 2 Dec. Its now 12 Dec and despite my multiple calls, waiting in queue, messages left, and promises made, I still have yet to receive even an update from this company. Not impressed.

7 months ago

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Attilakwon San Diego, CA

I have been hacked severey, ransomed, cyber stalked and went to the suicide hospital due to the identity theft. Because nobody used my name to open a account fraudulently I was ignored. I was told I had a restoration ticket but when I finally got there they told me no such ticket existed. I got absolutely no help. Now the hackers are actively using my debit cards and opened up stamps.com on all my checking accounts. I didn't know because hackers changed my navy federal password so I have to call to make any transactions. Stamps com for 80 dollars what if that was to transport illegal drugs? But since nobody opened a fraudulent credit account in my name I dont qualify. I am 100 percent Pand T and part of OPM. Will they reimburse me for 8 thousand i had to fork out to pay for legal fees because the people hacking me put a restraining order so i would be in a very limited position. They stole everything i have online. Went to identity theft gov 3 times and police say i dont have enough evidence. But since they actually did commit fraud and not just hack me and cyberstalking me, I can go to the police. Even than they cant do anything. I have to go report it however to retrieve some accounts but I dont see the point. They cant and will not do anything except give me a case number. I have been treated like a second class citizen. Really..... they never call u back. They gave me tickets but they were not the tickets that they said they were. It was just nothing. I have no faith in myidcare. I am just going to the VA and talk to them about how they are treating us combat disabled vets. My account is locked because hackers went in and changed my info and I got locked out due to hackers again. My ssn is with another address and my identity according to them is compromised. But they said keep it locked so u wont get hacked again. In the meanwhile I am getting alerts. Wow. Good job OPM. Thank u.

8 months ago

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JanetHodges

I am very pleased with MyIDCare. They are professional and thorough. I felt completely safe with their monitoring. They are quite helpful.

3 years ago

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RebeccaNELSON

Easy to sign up, good reps on phone - so far no problems with ID so can't rate that. However , based on prior contact with site and reps I am sure it would be great.

3 years ago

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JamesFinch

I appreciate their keeping me informed 0n a regular bases of the status of my ID safety as this gives me Peace of mind.

3 years ago

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Pamela Hillard Bainbridge Island, WA

They've been diligent and proactive about monitoring whole business of hacking and in getting out the information on places that might be dangerous.

3 years ago

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Anonymous Torrance, CA

I used their service because that's what UCLA used, where my identity was stolen. A stolen check was cashed and there was nothing to warn me about it. Even though they sent me a monthly report, it didn't include any details.

3 years ago

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Janet Chamberlain Anaheim, CA

I'm very happy that My IDCare call me, I feel very comfortable after speaking with John I he was so patient and he walked me through the finishing of the enrollment of My IDCare. He told me all the things that I'm supposed to do to secure my husband's Identity. Thank you so much for your help.

2 years ago

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Susan Nugent Westerville, OH

I spoke with Susan N on December 4, 2018, your representative, regarding my account with MyIDCare. Ms Susan N was extremely professional, kind, polite and extremely knowledgeable regarding MyIDCare. After speaking with Susan N, I was extremely happy to be a MYIDCare customer. Ms N is an excellent representative of MYID Care. Thank you very much. God Bless you all. Ann Estep -Customer (Your survey would not permit me to continue answering questions.) (Your survey did not allow me to continue with comments.)

2 years ago

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HASSAN FARAZIAN Santa Monica, CA

I was very and pleasantly surprised to have the ability to speak to a competent representative in resolving my concern. Not being pushed around from one person to another was a delightful and changing experience. Further, with all due respect, speaking with a person -- in the US -- rather than overseas was also a factor in my deep satisfaction.

2 years ago

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