ID TheftSmart is an identity protection service offered by Kroll Inc. and Mercer Health Benefits Administration LLC. ID TheftSmart offers several identity protection services and identity theft insurance, but the company's recovery services are lacking.

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The Good

  • Identity Protection Services
  • Family Plans

Identity Protection Services

When it comes to identity protection services, ID TheftSmart has a lot to offer. The company provides its customers with credit monitoring from all three major bureaus (Experian, Equifax, and TransUnion), black market internet scanning, and social security number monitoring. If ID TheftSmart detects any suspicious activity, it will issue a fraud alert to the customer.

Family Plans

In addition to three different individual plans, ID TheftSmart also offers family plans.

The Bad

  • Lack of Recovery Services
  • No Antivirus Software
  • Limited Website Information

Lack of Recovery Services

ID TheftSmart offers little in the way of identity restoration. The company does not offer lost wallet assistance or provide help with financial, medical, criminal, or tax identity recovery. Additionally, it is unclear whether or not ID TheftSmart will assist with pre-existing conditions or provide limited power of attorney.

No Antivirus Software

Consumers looking to protect sensitive information on their personal computers will not have much luck with ID TheftSmart; the company does not offer antivirus software.

Limited Website Information

ID TheftSmart lacks a significant amount of information on its website including insurance, plan and pricing options, etc. Customers must submit a form or contact the company for more information. 

The Bottom Line

ID TheftSmart offers several identity protection services and family plans. However, the company does not provide identity recovery services or antivirus software and lacks important website information. 

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