Founded in 1858 and headquartered in Cincinnati, Ohio, Fifth Third Bank offers consumer lending, mobile banking, commercial banking, title insurance, branch banking, and investment advising, among other financial products and services similar to what other financial institutions offer.

Fifth Third Bank also provides identity theft protection services through a partnership with Affinion Group. Fifth Third Identity Alert services are available to everyone, but its existing clients will receive a discount on these services each month. 

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The Good

  • Monitoring Services 
  • Identity Theft Insurance

Monitoring Services

Fifth Third Bank offers comprehensive daily single credit bureau credit report monitoring and social security number monitoring along with monthly credit reports from all three credit bureaus as a part of its basic identity protection services.

The basic plan that Fifth Third Bank offers costs a monthly fee of $10.95 and also includes up to$25,000 in identity theft insurance. Customers who have a Fifth Third Bank checking account or other banking account may be eligible to receive a discount on the company's identity protection service.

Consumers also have an option of choosing the Fifth Third Identity Alert Premium package which costs $15.95 per month and includes daily credit monitoring from all three major credit bureaus, social security number (SSN) monitoring, child social security number monitoring, and monthly credit reports from all three major credit reporting agencies.

Regardless of which plan customers choose, the company will send fraud alert notifications if suspicious activity is present.

Fifth Third Bank also monitors registered credit card and debit card activity and customers' social security numbers on the internet as added protection against identity thieves.

Identity Theft Insurance

In the event of identity theft or fraud, Fifth Third Bank identity alert account customers will be covered by up to $1 million in identity theft insurance.

This policy covers and reimburses customers for expenses related to the theft including costs and lost wages as well as legal fees and expenses.

Additionally, those who have Fifth Third Identity Alert accounts can easily obtain online fraud assistance and identity fraud support.

The Bad

  • Limited Recovery Services
  • No Antivirus Software
  • Lack of Website Information

Limited Recovery Services

Fifth Third Bank identity alert services offer little in the way of identity restoration.

Although the company does provide lost wallet assistance to those who become a victim of identity theft, Fifth Third Bank identity alert does not appear to help with financial, medical, criminal, or tax identity fraud recovery.

No Antivirus Software

Fifth Third Bank does not seem to provide its customers with antivirus software as part of its identity protection service.

Customers who wish to protect their computers from malicious viruses and other related suspicious activity must get their own software.

Lack of Website Information

The Fifth Third Identity Alert website does not offer enough information on its website regarding prices, service features and details, and more.

Those who are interested in the Fifth Third Identity Alert service must contact the company directly to obtain this important information.

The Bottom Line

Fifth Third Bank offers a comprehensive identity protection service that includes a variety of fraud alert notifications, credit monitoring, social security number (SSN) monitoring, monthly credit report copies from all three major credit reporting agencies, CreditXpert credit scores, credit card, and debit card monitoring, and up to $1 million in identity theft insurance.

Unfortunately, the company's identity recovery services are limited, there appears to be no antivirus software that is provided to account members, and the company does lack a significant amount of important information on its website.

Those interested in Fifth Third Identity Alert are encouraged to visit the company's website and read Fifth Third Identity Alert reviews before signing up for the company's identity theft protection service.

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User Reviews

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2 Reviews

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Abigail

December 4th, 2019 Indianapolis, IN DETAILS arrow_drop_down
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Fifth Third Identity Alert is fine. You’ll be notified if you have a credit check on your account. It may be a week later, but they’re keeping track. In contrast, my free service with another company’s credit was blowing up my phone as a car dealership searched for a loan for me. Hey, you had a check! Check! Check! Check! And then 5/3 ID alert let me know about a week later that I had for instance 4 checks. There are free services that are insanely more timely.

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Rob

March 22nd, 2019 Dayton, OH DETAILS arrow_drop_down
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The majority of times when I have wanted to review my credit report, I receive a message that they are having problems with their system and try again later or call customer service if the problem continues. Then when you call customer service, the prompt system is worthless and it is almost impossible to talk to a real person or the service center is closed. Not a user friendly or reliable product.

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