Home
Financial Services
Identity Theft
Experian IdentityWorks℠

Experian IdentityWorks℠

Name: Experian IdentityWorks℠
Rating: 2.3

2.3

star star star_half star_border star_border

128 User Reviews

4.0

Overall Score

Visit Site

2.3

star star star_half star_border star_border

128 User Reviews

4.0

Overall Score

Visit Site

The Good

The Bad

Bottom Line

Reviews

Write a Review

Company Details

Monthly Price

Starting at

$9.99-19.99/Month

Identity Theft Insurance

$1 Million

Number of Reviews 128

info Source of Information

LAST UPDATED: February 19th, 2024

Experian, which is the world's largest credit bureau, launched IdentityWorks in 2010 to provide identity protection services to consumers.

IdentityWorks offers up to $1 million in identity theft insurance as well as a suite of identity theft protection services that are divided into three distinct categories: detect, protect, and resolve.

With IdentityWorks, members can also get an easy lock and unlock credit file service and access to a credit monitoring service as well as three-bureau FICO scores.

Read on to learn more about Experian IdentityWorks and to see verified customer reviews.

thumb_up

The Good

Affordable Plans
Free Trial Period
Enhanced Login Security
Identity Theft Insurance

Affordable Plans

IdentityWorks' services are considered to be more affordable for most consumers, especially when compared to what other companies in the identity theft protection industry charge for similar services.

The company offers two different plan options— the Plus plan and the Premium plan. Each plan comes with various identity theft monitoring services including dark web surveillance, three-bureau credit monitoring, social security number monitoring, financial account monitoring, and more.

Plans are offered for one adult, one adult and up to 10 children, and two adults and up to 10 children. It's important to note that IdentityWorks provides coverage for families while many other companies in the identity theft protection industry do not provide any type of family plan option.

Free Trial Period

IdentityWorks offers a free 30-day free trial membership for each of its provided identity protection plans.

The credit bureau's identity protection service also has an annual option available that allows consumers to get two free months of service.

Enhanced Login Security

In addition to the standard email and password line of defense, IdentityWorks also requires users to input the last four digits of their social security number in order to log in, which provides an additional layer of security to their account.

Identity Theft Insurance

IdentityWorks provides its customers with up to $1 million in identity theft insurance with zero deductible. In the event of identity theft, this policy covers expenses such as fraudulent electronic funds transfers, lost wages, legal fees, and private investigator costs.

Although it's not unheard of for an identity protection service to provide identity theft insurance, some companies only offer up to $25,000.

Visit Site

thumb_down

The Bad

Limited Customer Support
Lack of Recovery Services
Additional Charge for Credit Reports
Credit Card Required for Free Trial

Limited Customer Support

IdentityWorks' customer support center is only open 12 hours per day on weekdays and 8 hours per day on weekends. This means that customers may not be able to get ahold of the company during an emergency.

Meanwhile, there are many other companies in the identity theft protection industry offer 24/7 customer support services.

Lack of Recovery Services

Not surprisingly, IdentityWorks offers great detection services-Experian is a credit bureau, after all.

However, the company's identity theft resolution services are somewhat lacking when stacked up against competitors. For example, IdentityWorks does not offer the limited power of attorney or follow-through options on surveillance alerts.

Additional Charge for Credit Reports

While many identity theft protection companies offer free credit reports, IdentityWorks charges a fee each time a customer would like a credit report copy.

Credit Card Required for Free Trial

In order to sign up for an Experian IdentityWorks 30-day free trial, consumers must input their credit card information. Once the free trial is over, the company automatically bills the consumer's credit card if the consumer does not cancel services within that 30-day period.

Those who choose to try out the Plus plan will be automatically billed for $9.99 per month and those who choose to try out the Premium plan will be billed for $19.99 per month once the free trial membership expires.

gavel

The Bottom Line

Experian IdentityWorks is a credible organization backed by one of the largest credit bureaus in the world. The company offers a number of attractive features, including affordable identity protection services, a 30-day free trial membership, and significant identity theft insurance.

When it comes to identity restoration and recovery services, the identity theft protection service does lack a bit compared to other companies in the industry. Additionally, many other companies offer around-the-clock customer support and do not require credit card information for free trial services.

If you are looking for an all-in-one, trustworthy service that includes identity theft monitoring, credit monitoring, and more for an affordable price, then IdentityWorks may be a good service option for you. However, we encourage you to conduct your own research and read Experian IdentityWork customer reviews to see if the company's identity theft protection service is right for you.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.3

star star star_half star_border star_border

128 Reviews

Review Breakdown

5 grade

27%

4 grade

3 grade

2 grade

1 grade

63%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star_half star_border

Trustworthiness

star star star star star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

Mary Centreville, VA

I have a subscription running out March 16th thru a data breach at a college. Coincidentally I was also caught up in the Target breach and they offered a year of free membership. I signed on for this end of Jan 2014 assuming Protect My ID would reconcile the 2 accounts so that I wasn't receiving the unnecessary double coverage. I continued to get warning emails that my account was expiring and asked why they didn't know about my new agreement from Target. I feel they are more interested in their bottom line than the actual consumer. If their systems cannot identify customers and avoid double coverage I have concerns about how they monitor credit. They have been reluctant to start my new service after the older one expires, great customer service. Would not pay for this service. Just my thoughts.

10 years ago

star star star star star

Josh Hartmann San Marino, CA

I signed up for Experian Identity Protection after the Equifax breach. They do a great job of blending credit monitoring and id protection features into the product. I trust them more than Lifelock because Lifelock uses Equifax credit information to "protect" their customers. I am happy with this service and would recommend to anyone looking to feel safer about their identities.

7 years ago

star star star star star_border

Carol Smith

We you're a victim of identity theft it.After that we were given protect my ID for two years by target because of their credit card breach. A couple of months after our initial fraud protect my ID did send us alerts within 24 hours that some one was trying to open credit cards in our name. The customer service person was very helpful and made sure that we always called her direct line back to resolve the issue. I spoke with her many many times and she was always polite and helpful. I only give it eight stars because it really does only protect your credit cards whereas other companies Apparently will protect your Social Security number and banking.

7 years ago

star star star star star_border

Pamela Orange, TX

I'm giving a 9 rating because navigation in the site is a bit cumbersome, but I have no complaints about their service. I enrolled in the year-long courtesy protection after the Target breach. So far, I do not receive constant emails that market new services, which I find refreshing. I opened another credit card and received an alert on the day I made the transaction. The information was succinct with enough to ensure the transaction was legitimate. I can renew for $9.95/month or $99.95/year, which is competitive with the other agencies in this review. However, I agree with other comments re the pricing for scores, more so than reports. I believe the service should INCLUDE a one-time free report of Credit Scores from all three major credit bureaus. They can follow-up with a discounted fee for the actual report. Some of my credit card companies provide a free Credit Score service on a monthly basis, so that is not much of an issue for me. Hence, the 9, instead of 10 rating.

9 years ago

star star star star star

Ron Mueller

I was using ProtectMyID until I received an alert and could not access my page on-line to find out what the alert was about. I called their customer service and they initiated a trouble ticket. A week later they called to tell me due to security reasons my account was cancelled and that they would pro-rate a refund. No further explanation was given. What poor service! I also use LifeLock and have never had an issue with them. My advice is to avoid ProtectMyID and use LifeLock.

10 years ago

star star star star star

Dan Wandell Murfreesboro, TN

I was enrolled in the Experion IdentityWorks program as a result of an Equifax data breach. This enrollment was a way to enable me, and other consumers similarly enrolled, to monitor our credit. I used this service for several years, and I am pleased with the quality of the service. The reports that were provided to me monthly, and during other periodic intervals, were informational. I did not have much in the way of credit activity needing to be reported during this time, so much of the reporting was advising me that there was nothing to report. Regardless, the information that was reported did seem to be accurate and encompassing. I felt confident that my credit was being monitored in an accurate and complete manner, and I would recommend IdentityWorks to anyone that needs, or who would feel more comfortable with, a credit monitoring service.

2 years ago

star star star star star

Sarah Berks Fayetteville, GA

Experian IdentityWorks monitors for new credit accounts and other significant changes. It's worthwhile for that and won't cost you anything. The credit bureaus already have your information, so you're not giving up anything in that regard. Furthermore, most everyone's SSN and various other personal data is already out there far and wide. After signing up for monitoring with them, freeze, "credit lock" and other terminology is not the same, your credit reports at each of the big three bureaus. Cost is free. Adds another layer of protection. Not ironclad but will dissuade most fraudsters from bothering.

2 years ago

star star star star star

William Hart Jamison Atlanta, GA

I signed up for Experian's Identity Protection after seeing their promotion for a free dark web email scan. The scan showed that my email had been breached and I figured I better start protecting myself from identity theft. I immediately locked my credit report which provides a big relief for me.

6 years ago

star star star star star_border

Andrew Chicago, IL

They saved my bacon. Someone hacked into one of my Visa accounts, changed the address and ran a $1000 charge through under my name. ProtectMyID sent me a change of address alert, and I shut those criminals down before too much damage took place. My suggestion is that if you don't get ProtectMyID, then GET SOMETHING. Its a nasty world out there.

10 years ago

star star star star star

Harold Honeyman San Jose, CA

I have been an Experian Customer for at least four years, probably longer, and have been very pleased overall. I have found the customer service to be very good, they were great when I notified them of my wife's passing. I especially like being able to lock my credit file, and it actually is locked. I have forgotten to unlock it a couple of times when applying for a loan so I know it actually works. The monthly fee is worth it for the peace of mind it provides me.

2 years ago

star star star star star_border

no sugarcoating

Switched to Experian after being disappointed by a 3rd party site for credit monitoring. initial sign in/creation of the account was a pain and id verification was almost too much... I was about to send them a DNA sample and be done with it. And if you need to reset your password, good luck. you may or may not be able to reset it depending if the link wants to work. Once you're past this, it's actually decent as you're getting the information from the source. I did notice an incorrect trade on my credit report and started a dispute. The process was fairly straighforward, no additional documentation was required in my case and it took them about 10 days to resolve. I got notified when it was resolved. Overall, worked as expected,

2 years ago

star star star star star

M. Nielsen South Bend, IN

I didn't even know that Experian offered Identity protection until I logged on to get my credit report. I checked it out and asked questions and was very pleased with customer service and how knowledgeable they were in answering them. I signed up and have been made aware of breaches where my info was compromised but was given the tools to make sure I was protected. I am recommending this protection to everyone I know!!

2 years ago

star star star star star

Carolyn Hazleton, PA

When I found out my identity was compromised I was completely scared, confused and mad. So I reached out to Experian who got me in touch with their identity works team and it was such a huge relief. They worked diligently with me to help get my issues resolved timely and gave great advise to keep my identity safe. Thank you as at the time that happened was the most vulnerable I could ever be.

2 years ago

star star star star star

Lisa Wyatt Lake Saint Louis, MO

I used Experian’s Identity Works as part of their credit monitoring package. I was very satisfied with this service and felt secure knowing that this trusted company was protecting my information. This service even has a Sex Offender alert that alerted me to sex offenders that were in my area. Unfortunately due to my own financial issues I was not able to continue this service. Once my financial issues are resolved I will definitely be restarting this.

2 years ago

star star star star star

RONALD WHITE Phoenix, AZ

Excellent experience with Experian in setting up our EIW account. Our info was exposed a few months back and they worked with us in closing any and all loopholes. It was fairly simple once we got in and set up our information so we would not be exposed to any kind of Identity Theft. We know it is not 100% foolproof but feel more comfortable in knowing that we have a high degree of protection. Thanks Experian for watching our backs.

2 years ago

star star star star star

Joanne_motherofanangel Shelby, NC

At first I was hesitant about using any of the identity protection companies. I honestly thought it was a way for them to collect a dollar from everyone. However, I decided to try Experian despite how I felt. Once signing up, I had questions and called them. They explained what they did, what would happen and they also explained why it was so important to have identity protection! I will always be thankful to Experian. They were the first company I've ever used. Definitely a 5 star for me!

2 years ago

star star_border star_border star_border star_border

deepskyguy West Springfield, MA

This service is horrible, after subscribing you cannot even log into your account! I recently was prompted to log in to check activity and used the user ID an password I had set up and it did let me in then prompted me to to enter a texted code. Once that was done I was told I had to change my password which I did. It was a strong password and the app told me it was good. I was then prompted to log in with the new password and it will not let me in. I get a message that says the process cannot be completed at this time. I requested a link be sent to reset my password again, but that has never showed up. This is unacceptable and I have no confidence that this company is protecting me.

9 months ago

star star star star_border star_border

Margy M Post Falls, ID

My one time experience was ok. I was notified of a credit card application in my name. The phone number of the issuing bank was provided, allowing me to cancel the application. They also, put a credit fraud alert on my account at all three credit monitoring services. BTW, you must go to the Protectmyid website to log in, not Experian, like I did. I thought my login credentials weren't working like some of the other reviewers, but I had the wrong website.

7 years ago

star star star star_border star_border

ab Portland, OR

I activated this service for free, thanks to the Target data breach of Dec 2013. I was impressed by protectmyid when I received an alert. A new credit card had been opened with my name. It turned out to be legitimate (my wife had mentioned that she got a new mileage card), but I'm thankful for the notification. It was easy to set up my account.

10 years ago

star star star star star

JenniGSN Chicago, IL

I'm a bit confused if Protect My ID is a separate company from Experian, or if it's the same. I hope its the same, but I just sign up today got my scores, and feel better already!

10 years ago

star star star star star

Mandy Chen Orange, CA

My Chase bank has Experian Identity Works linked in the Chase bank app. I used this almost every month to check my credit. So far it has been awesome. It gave me a warning when Tmobile leaked their guests information to a dark web.

2 years ago

star star star star star

Autumn Lewiston, ID

With Experian IdentityWorks I was able to receive text alerts for financial-related things from opening new accounts in my name to checking my FICO score on a daily basis. I was impressed by the low subscription cost and the focus on my credit reports and scores.

2 years ago

star star star star star

J. Garrett Detroit, MI

I didn't know much about identity theft when I became a member with Experian but I learned a lot from them in a short time. I was surprised by the extent of ways someone's identity can be used illegally. Very informative and helpful company!

2 years ago

star star star star star

Fernando

I was a victim of one of the many company breaches and I love this. I get email notifications anytime there is a detection of my information being found in the dark web or of any changes to my credit score. It puts me at ease knowing I have someone watching over my information.

2 years ago

star star star star star

Ryan Vett Phoenix, AZ

The best identity theft and credit monitoring tool I’ve used. They offer great features like dark web monitoring if your identity is stolen and someone tries to sell it online, as well as monitoring all three bureaus. Being able to see credit scores from all three bureaus is a huge plus.

2 years ago

star star star star star

James MOLINA MN

It's a great company and feature to have on your side. While daily life goes on they work behind the curtains to make sure your credit and identity stay safe and secure . Easy website to navigate and great staff for any given situation!!

2 years ago

star star star star star

Jlbflatx New Braunfels, TX

After a medical breach, I enrolled in experience identity works which offers excellent help to monitor accounts. Easy access to view and follow your credit reports and notify when caution is needed. Haven’t been on for very long but it offers good support and options.

2 years ago

star star star star star

Erinmarie Xian Seffner, FL

Experian has always been a leader in credit and so its no surprise they were so good with identity monitoring. I had them when I worked for a cell phone company just because I knew the name had been in this game for a long time. App was easy to use and navigate. Luckily no big hits on my indentity but the peace of mind was there at least.

2 years ago

star star star star star

Eddie Rios Ogden, UT

Experian IdentityWorks is super helpful at keeping my private information secure. They help monitor on an ongoing basis and send alerts when questionable activity surfaces. They keep me apprised of all activity that involves my information, they are trusted and helpful. i highly recommend this service for identity protection.

4 years ago

star star star star star

Anne Kimball Salt Lake City, UT

My husband and I got a letter from the IRS this year saying that there may have been some activity going on which out social security so we immediately signed up for Experian and we were able to lock any activity having to do with our social security numbers and we were be able to track all activity. It gave us incredible peace of mind.

6 years ago

star star_border star_border star_border star_border

Adam Tucker, GA

This service is pretty much useless. Sure, it can give you the basic credit information that you can get from pretty much every other similar service. But that's about it. It claims to help monitor your information for identity fraud. As an example, they send me emails regularly, telling me "your email address was found on the dark web." Sometimes they say it's associated with a password. Yet they do not tell me which email address, which password, where it was found, what site it was associated with or any other piece of information that could actually help me deal with it. It's basically just a report that says "yep, someone out there knows something about you, but we can't tell you anything else about it including what we claim to know or how we know it." They may as well be making those reports up. For all I know, they are. Customer service is both equally useless and clueless. Multiple attempts to contact them went nowhere. I'm pretty sure this service was cobbled together so that Experian could have something to offer people who were affected by their data breach. It claims to do a whole lot more than it actually does. It barely does the minimum as far as providing credit information goes. My credit card does better credit monitoring for free. And though it says it can monitor identity information for breaches, it's useless in that regard too. It gives you no useful information to act on potential breaches of data (that they may have even had some part in causing in the first place). Everything about this software screams that it's the bare minimum that Experian could legally get away with offering after allowing their data to be breached.

2 years ago

star star_border star_border star_border star_border

Carol Fankhouser Bensalem, PA

Can't access credit report online. Keep getting error message "failed since Subscriber is not in desired account status." Spoke to four different individuals, all say they can't fix and don't seem to know who can fix. I was told to upload a copy of FTC report. That also doesn't work. If you try to upload a one page PDF file it says it is too large, despite that not being the case. If you change to a TIFF file, it states it detects color. Clearly, they have a terrible IT department. It's bad enough to be a victim of identity theft, but to have a company that can't get their website to work only makes it worse.

2 years ago

star star_border star_border star_border star_border

Ted R Whitney Portland, OR

I signed up for Experian IdentityWorksSM Premium but their system will not let me log on, even if I reset the password. There is no email address I can contact for help and all Experian's phone systems are automated with limited options. I got one email from them, welcoming me as a new member and inviting me to complete my registration. I would do that, if they would let me log on to their system. I believe this is a scam - designed to get money from people without providing any service. I will block any attempts from Experian to collect money for a service that they don't provide. This is a joke.

5 years ago

star star_border star_border star_border star_border

DK Washington, DC

I could be wrong but I don't recall signing up for Experienced Identityworks, although I do have another protection plan. So I was curious when I saw an email this morning saying my subscription had expired and they were sad to see me go. I had never received anything telling me that my membership was up for renewal, or that my credit card had expired. There was a phone number to contact, but I decided to hide my called ID to protect myself, just in case. The welcome message was from Experian and after a couple of minutes on hold the line picked up - only to be dropped. Perhaps I'm being paranoid but this seems odd.

5 years ago

star star_border star_border star_border star_border

Grace P Troy, VA

It is almost completely impossible to get a person on the phone. The voice menu gives no options to get a CSR and there is no way to email. In desperation I choose the fraud option and got a person. They said they would have someone call me back (about a problem Experian caused). No one called. After two weeks I tried again. No one actually listens to the issue and they start talking about something else and I was told if people persist in calling they block your number and you are left with no option but to write a snail mail letter. For $200/year I expect better service especially since their computer system caused my issue. Terrible.

6 years ago

star star_border star_border star_border star_border

Robert Wheatley Louisville, KY

I received an email indicating that there was activity on my credit report. When I tried to log on, I had forgotten my password, so I clicked the link. I answered the personal questions accurately, but the system was indicating they were incorrect. Eventually I became locked out of the system. I called the service number and waited 23 minutes for someone to get on the line. The person that answered the phone was apparently only assessing and transferring, as she told me that I was going to get transferred, then I waited another 10 minutes. I hung up and proceeded to send an email inquiry. It's now been 48 hours and still not response. This is a joke.

8 years ago

star star_border star_border star_border star_border

Dr Strange Bel Air, MD

I have this service (sic) as part of my AAA membership. Besides providing minimal "Protection", I heartily agree that their Customer Service (sic) is terrible. Additionally, they are constantly pushing you to sign up for their paid services. To add to those annoyances, their website sign-in is basically flawed. Almost every month, they want to confirm my login (even though they initiated the request) by: 1.) sending me a text (I don't use texting); 2.) sending an email (the email is unreadable and their clueless Customer Service department neither understands the problem nor knows anyone to contact to fix it); 3.) sending an automated phone message (another major annoyance). Bottom Line: If this wasn't free (included with my AAA membership) it would be completely worthless. I wonder how much they PAID AAA to include them as a service?

8 years ago

star star_border star_border star_border star_border

justin richardson Seal Beach, CA

I was one of t mobile 's unfortunate customers whose ssn was leaked out thanks to experian and their lack of security .I signed up for their credit monitoring was given a password and username which don't work , I called multiple times spent an hour on the phone each time , and 2 weeks later still I cant log in to check to see if there is any fraudulent activity on my account . customer service each time gives me the run around . Terrible company terrible service , useless security , and why are they holding peoples social security numbers after they do a credit check for t mobile , there's no reason to hold that info for years ! awful company , i recommend people use the other credit services

9 years ago

star star_border star_border star_border star_border

sarah

ok i signed up to the free trial about 1 year ago when someone from the company i work with hacked into the system and stole hundreds of employee's personal details. well ive never signed on so naturally i forgot my password. i couldnt remember my memorable word and after several failed attempts to log in, i was locked out. so i rang them and spoke to a friendly woman who got it unlocked for me, asked me for my address and said she would send me my memorable word. this came in a email today. so i went onto the website and said that id forgotten my password. it then asked me for my first name, surname and email address. i typed all these in correctly but then it says they were incorrect. but for some reason my first attempt worked

9 years ago

star star_border star_border star_border star_border

Sonia Philadelphia, PA

Terrible service! They have not done anything to solve any of my issues but create more case numbers that never get resolved. When you contact customer support they are always experiencing "longer than normal wait times." It normally takes longer than 30 minutes to be connected to a representative (if you even manage to get someone.) They don't stay on the phone trying to resolve an issue but rather tell you to call numbers that are no longer in service to dispute identity theft with another company or bank. Luckily I received this service for free because my information had been compromised; please don't pay for this.

9 years ago

star star_border star_border star_border star_border

Anne M Levittown, NY

Absolutely dishonest business practice. I waited 37 minutes on hold to cancel my membership. I explained that I preferred Lifelock's services better. The customer service canceled my membership and sent me a confirmation email. A week later my credit card is charged with the monthly membership. I take the confirmation email and forward it to their customer service asking why I was charged. Gabrielle L send me back an email stating my membership was never canceled. Meanwhile if she scrolls down in the email, she will see that it clearly states my membership was canceled that day I called. When I call the customer service line I am told that there is unusually long delays and that I should call back later. Then it hangs up on me. Completely dishonest business practice. Avoid at all costs!

9 years ago

star star_border star_border star_border star_border

Roberto Marinette, WI

Do not waste your money on this. I got it for free and now I know the reason why was free. It is a useless service. Got one alert long time after signing up and I went to the website but it did not allow me to log in. Called customer service twice and they gave me 2 temporary passwords that never worked. Alerts are suppose to be handled ASAP that's the purpose of this protection. They told me in 2 days somehow they will resolve the issue. yeah! it is like asking for help to the police and they were telling me that they will help in 2 days! ridiculous. I'm glad this service cost me nothing but I warn others to do not waste their dollars on it unless you like protection with a 48h delay.

9 years ago

star star_border star_border star_border star_border

James D Spurr Port Angeles, WA

I was contacted by Federal Blue Cross/Blue Shield through Premera regarding a security breach. My wife and I signed up for the Experian PortectMyID service easily. My issue is with the first of my adult children that tried to enroll. My son went through all of the enrollment steps on line and received this message from Experian: "Unfortunately, Experian did not return any data when we submitted the information you entered on your order form ... etc" I understand that there is a problem, but I can't get a live person to talk with to discuss and get traction!!!! Computers do not address issues like this, get people to navigate this maze, investigate, and explain.

9 years ago

star star_border star_border star_border star_border

PaperQueen Minneapolis, MN

After a year of free monitoring (due to Target breach in Nov/Dec 2013), I paid for 1-year renewal. Immediately began seeing fraudulent charges on the card I used to pay for the renewal, being spoofed under legitimate business names (ex: iTunes, GetSatisfied, and ConsumerInfo, which is owned by Experian). None set off alerts on ProtectMyID---only found them because I routinely monitor my AmEx account online. Also, they do not supply a receipt for payment on the website OR by email. After days of asking for one, I was told to call Customer Service. The agent (and later, her Supervisor) told me ProtectMyID does not provide receipts when you purchase memberships through them. What? No receipts? Absurd. Cancelled the membership immediately, and have reported this to AmEx. What a rip off.

9 years ago

star star_border star_border star_border star_border

AL Palo Alto, CA

Protect MY ID, outsourcers their customer care to the Philippines. I wanted to find out how to enter my credit card information so I could monitor it for fraud charges. I talked to someone from the Philippines, they were clueless and could not give me that simple information. I had to call again and requested to speak to a USA call center to resolve my issue. On another occasion I called to ask if there was an IPhone app I could download neither the Philippines or the USA call center were aware of any. I Checked it out myself and found out that there was one. In most cases their customer care people are unfamiliar with the protect. Do you really want one of these people to help if you ever need help. Unless Protect MY ID gets serious and employees professionals, I would go to the competition.

9 years ago

star star_border star_border star_border star_border

Lee Alpharetta, GA

Sneaky and deceptive practices! I was alerted by the fact that it's easy to sign up for a trial and difficult to stop; ending a subscription online is not possible. Because of this, I called one day too late to cancel and was denied. The phone help was either ignorant or downright crooked. She kept saying ‘I don't understand your question'! What is there about ‘please cancel my subscription and refund my money' that is unclear? To make matters worse, she offered additional packages and possible discounts for the future! I emailed my concerns to Experian and they haven't replied. One final note, my FICO report is not available! I'm surprised that this company is in business. It's ironic that such a crooked company keeps tabs on your credit!

9 years ago

star star star star_border star_border

Jaime Coralville, IA

I too received this service after the Target breach. I have never had any issues signing into my account, and am considering staying with them because they are offering a renewal rate of $9.95. It is too bad that you can't get your credit score but for me personally I don't think that is reason not to stay with them.

9 years ago

star star_border star_border star_border star_border

Dave Wallingford, CT

This place is such a scam! I never signed for Protect my ID. NEVER! I did have a FreeCredit report.com account which they are associated with. 3 months ago ProtectMyID.com charged my bank account someone $.01. The following month they charged me $15.95. The following month they charged me the $15.95 again. I then realized they were charging me. I always missed it when looking through my transactions. I called them to see what was going on. They would not cancel my acct without me GIVING them my CREDIT card #! I said NO WAY. Just look up my name, address and phone # to find the account. They said they cannot do that. How can they not do that if they are charging me every month?? The rep got very defensive. I hung up and called back. First time I got through right away. This time I was on hold for about 30 mins. I hung up and called from a different #. Guess what, they picked up immediately. Clearly they were screening the phone #s as well! The second rep gave me the same run around and WOULD NOT transfer me to a manager. She said "They will not be able to help you anymore then I can" I am not giving this company my CC acct info. If they are charging it monthly. They should be able to find it by my name. Now I have to go to my credit union and cancel my current card and get a new # because of this scam website!!!!!

10 years ago

star star_border star_border star_border star_border

Leman L. Lucas Killeen, TX

I am an 82 year old U.S. Navy Retiree, and I am in the hospital with a cracked pelvis / dementia. My son Michael has a very difficult time with Experian / Protect My I.D. Supervisors and Abusive Customer Service Reps. Trying to validate, and confirm information. Very unprofessional, loud call center noise, being put on hold for up to an hour, given false assurances, and having been felt like smoke blown in my face, I went with Credit Karma to get my credit score and research credit information. I am very disappointed with Experian / Protect My I.D. It's not worth the hassle and throwing money away on a bunch of unprofessional people.

10 years ago

star star_border star_border star_border star_border

Katharine Winters Quakertown, PA

I am very disappointed in ProtectMyId and their lack of service. I have not been able to access my account for months. 1- They appear unable for their customers to use AOL to log in. 2. After repeated logging in with no results, I was assured that a tech team would be right back to me. That was June 28th. This is July 16. No one got back to me. When I contacted them again this AM the whole negative experience was repeated. I have been unable to find a mailing address. I would like to write to the president of the company, share my highly unsatisfactory experience, But that information does not appear on their website.

10 years ago