Complete ID is an identity theft protection product by Experian made available exclusively to Costco members. Complete ID's goal is to "deliver complete peace of mind at the best possible price."

While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 per person per month for Executive Costco members and $13.99 per month for Costco Gold Star and Business members.

Complete ID provides credit monitoring services that include all three main credit reporting bureaus in addition to 12 different monitoring features, U.S.-based certified identity theft restoration, and up to $1 million in identity theft insurance*. 

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Customer Review: David Leftwich from Loudon, Tennessee

"The representative I spoke with at Complete ID was polite, helpful, and thorough in answering my questions. I am totally pleased with their service."

The Good

  • Affordable Plans
  • Multiple Monitoring Services
  • Identity Theft Insurance
  • 24/7 Customer Service
  • Informative Online Education Center

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for Costco Executive members.

For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month.

In comparison to other identity protection services, Complete ID does offer some of the most affordable identity theft protection coverage.

Additionally, Complete ID appears to go the extra mile and runs a comprehensive check on new customers (after their initial sign up) to see if there are any "previous or ongoing instances of ID theft." 

Monitoring Services

Complete ID offers a large number of monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion). Potential customers should note that monitoring with Experian begins within 48 hours of enrollment in Complete ID and monitoring with Equifax and TransUnion takes approximately four days to begin.

In addition to credit monitoring, Complete ID offers financial account monitoring, criminal records monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, and social security number monitoring.

If any suspicious activity is detected, the company will issue a fraud alert to the customer.

Complete ID does offer a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus and 24/7 customer support.

Helpful Identity Theft Insurance*

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses certain expenses if various identity theft situations, like data breaches or other forms of identity abuse, occur. 

According to the Complete ID website, the company's identity theft insurance covers lost or stolen wages/income, attorney fees/legal fees, child care/elderly care, refiling loan expenses, and more. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance.  

24/7 Customer Service

Complete ID customers can receive U.S-based customer service help around-the-clock.

For customers who find that they have fallen victim to identity theft, Complete ID offers direct communication with a designated identity theft restoration specialist.

The company's restoration specialists often offer an immediate plan of action. They walk customers who have has their identities stolen through the entire restoration process which can include calls on the customer's behalf and the filing of report paperwork.

Complete ID also provides customers with a full online list of potential steps they may have to take to recover from being an identity theft victim.

According to the Complete ID website, the Complete ID restoration "specialists can be granted limited power of attorney and can take action on your behalf."

Informative Online Education Center

For an identity theft protection company, Complete ID offers a good amount of online educational resources.

Complete ID has an entire education center section on its website dedicated to teaching people about identity theft.

Some of the topics covered under the education center section include how thieves commit identity theft and identity fraud, how identity theft can affect a credit score, how people can protect their social security numbers, what to look out for when it comes to your credit report, how to spot fraudulent/suspicious activity, and much more.

Both customers and non-customers can access Complete ID's online education center. 

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The Bad

  • Lack of Services and Information

Lack of Services and Information

Complete ID does not provide a number of important services including credit card, checking, or savings account real-time alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity real-time alerts.

The company's website does not seem to provide information regarding anti-virus software and customer-based mobile app options. 

The Bottom Line

Complete ID offers a number of affordable identity protection services and several monitoring services including financial bank account monitoring, credit monitoring services for the major credit bureaus, as well as social security number monitoring, payday loan monitoring, and up to $1 million in identity theft insurance.

It's important to note that those who have a Costco Executive, Costco Gold Star, or Costco Business membership are able to purchase Complete ID's identity protection services at a lower rate than those who do not have a Costco membership. 

In terms of insurance, the company covers lost or stolen wages, legal fees, and more after a theft takes place. Additionally, Complete ID offers reliable identity restoration assistance which includes lost wallet replacement assistance.

On the Complete ID website, both customers and non-customers can access the company's online education center to learn more about identity theft. 

Complete ID also provides real-time fraud alert notifications if there is any hint of suspicious activity, an annual credit report from each of the main bureaus, and 24/7 live customer support.  

However, Complete ID fails to provide a number of important identity theft protection services. Additionally, the company does not appear to offer information about any anti-virus software. Customers who wish to enhance their personal device security may have to buy the software themselves.  Additionally, there is a lack of information on the company's website regarding any mobile app options. 

If you are interested in identity protection services, it is recommended that you read Complete ID reviews and conduct thorough industry research to see if Complete ID is the right company to help you protect your identity.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.  

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User Reviews

Star Rating

3.8
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523 Reviews

Review Breakdown

5 star
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Joe C.

August 3rd, 2020 Columbus, OH DETAILS arrow_drop_down
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Comprehensive coverage with user friendly app! Very much recommended!

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charles roller

August 3rd, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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I received excellent help. Very informative and helped me know what I need to do.

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Judy Hyland

August 3rd, 2020 Surprise, AZ DETAILS arrow_drop_down
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Wonderful experience speaking with a woman who was willing to help me resolve my issue. I was.very happy with the results.

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Rick Glass

July 31st, 2020 Cleveland, TN DETAILS arrow_drop_down
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We received a notification that someone had used our information to set up a utility account that we did not recognize. Once we were able to talk to someone at Complete ID, they helped us sort it out quickly. I could have rated the service 5 stars if it were easier to contact them for help. When I called in, I was placed on hold with a recording that said I was important and someone would be with me momentarily - and left there for 45 minutes until I gave up because my phone battery was dead. How hard would it be to let me leave a number for a call back?

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Julie Helquist

July 30th, 2020 Chelsea, MI DETAILS arrow_drop_down
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I have reached out to customer service twice now and they have been excellent explaining to me the varying degrees of issues that arise with my alerts. I am thankful to have this company watching over my protected information.

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Msmodesto

July 29th, 2020 Modesto, CA DETAILS arrow_drop_down
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I received help, was given more information Than I expected (really great), and all my issues were resolved all without speaking to a supervisor or spending hours waiting. It only took a few minutes. I love these guy’s.

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Sheila M Abdel

July 28th, 2020 Lafayette, CO DETAILS arrow_drop_down
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Could not log into site to monitor/check emailed warnings. Called and was able to "view" through customer service. She also explained that they were experiencing some issues with the site. She was also able to update some of my information for me - VERY HELPFUL and Knowledgeable! Great customer service

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Terry Bredenberg

July 27th, 2020 Rantoul, IL DETAILS arrow_drop_down
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My experience has been with customer service to answer a couple inquiries. The latest appears to be possible SSAN fraud. Tonya was very careful and procedural and assured us that it was better for Complete ID to solve the problem with the US Government rather than us trying to do it ourselves

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I Reed

July 26th, 2020 Washougal, WA DETAILS arrow_drop_down
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When my child turned 18, we recieved a message from complete ID that child monitoring will end, but your company kept charging me to monitor my child who is no longer covered. I had to call, so you won't charge me any linger. I have to say trying to find customer service number for Costco members were not easy. Like you don't want us to call you. I hope that's not the case when we have serious problems.

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Wayne

July 26th, 2020 Citrus Heights, CA DETAILS arrow_drop_down
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I inquired about a revolving account that showed up on my report. I asked what that was and she said she had no idea and wanted to transfer me to protest the action. I said I don’t even know what it is. No help at all. Waynr

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Jim Mannion

July 25th, 2020 Chicago, IL DETAILS arrow_drop_down
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Signed up on a Wednesday. Wed night got a notice that my account was cancelled with no explanation. Thursday AM called CompleteID support. They said my credit card was the problem and took the info again and account was reinstated. Thursday night get same notice of account being cancelled. Friday AM call support and same explanation about credit card and after providing info for the third time account was reinstated. After same notification of account cancellation arrived Friday night I decided CompleteID was not the service needed to monitor my web presence since they can't even process a credit card. Sayonara CompeteID

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David Abernathy

July 25th, 2020 El Monte, CA DETAILS arrow_drop_down
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I had an inquiry on my account. I didn't recognize it, however, it on a business account that was done by my son and he had not informed me that he did it although we had spoken about doing the transaction. I was very impressed with the Complete ID response and thorough response.

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Kelly Criner

July 23rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I have been a member of this plan for a few years now. Complete ID did a fantastic job two years ago when I applied for Direct TV through Costco. They would not allow the Direct TV Rep to open an account until they talked to me personally. I appreciated this because I knew right then that they take my credit safety seriously.

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LAWLAND KABERUKAgm

July 22nd, 2020 Sandy, UT DETAILS arrow_drop_down
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Very professional and worthy the money for a piece of mind.

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walter mcgarrity

July 21st, 2020 Lebanon, NJ DETAILS arrow_drop_down
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The overall confidence and security of protection I have after dealing with the agents. They take there time answering you're questions and make sure you're satisfied. They are courteous, polite, and above all professionals. Thank you!!

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Karen Sanders

July 15th, 2020 , DETAILS arrow_drop_down
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I like that they inform me anytime there is suspicious activity on my accounts

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Reply from Complete ID

Jul 19, 2020

Thank you so much, Karen! That is exactly what we are here for. - Julie

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Frank Doyle

July 15th, 2020 San Ramon, CA DETAILS arrow_drop_down
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The customer service rep was great. I have great difficulty with your website. It is poorly designed

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Reply from Complete ID

Jul 19, 2020

Hi Frank. We are regretful that the site was not easy for you to login and use. We are always trying to improve the user experience and your feedback is helpful. Thanks, Julie

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Toni Ginnetti

July 15th, 2020 Park Ridge, IL DETAILS arrow_drop_down
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It was very reassuring to speak to the agent, who handled details of my concern (a breach of my personal information) and opened a case file to look into it and resolve issues.

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Reply from Complete ID

Jul 19, 2020

I know how concerning that is. I am glad that we are able to be here for you during a fraud event. Thanks for leaving us a review. -Julie

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M. Lamonte

July 14th, 2020 San Clemente, CA DETAILS arrow_drop_down
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When identity theft is more prevalent than years ago the need for individuals to actively take role in protecting their identities and credit is necessary and afforadable more than ever. I enrolled in Complete ID by Experian through Costco and couldn't be more pleased i did. The only regret is I did not join sooner. I have used Equifax and Experian and conclude that Experian for me has proven superior in customer service and ease of use. In my research and reviews of cost Costco's programs with Experian are affordable and spot on. Thanks Costco and Experian for putting Complete ID program together.

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Reply from Complete ID

Jul 19, 2020

You're welcome! I could not have said this better. Identity theft is a fast growing problem. Everyone needs to be proactive with monitoring their credit. I appreciate you leaving this review for us. Thanks - Julie

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John C Hudson

July 13th, 2020 Rhome, TX DETAILS arrow_drop_down
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Helpful with fraud check but my credit score dropped 40 points!! # of inquiries? Lack of real estate info ? Paid cash for our $400,000 house! Credit card balances high? all accounts paid in full monthly - never a balance !?

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, John. These are all great questions. Please give us a call or go to Experian's home page and under the education section, we have a lot of great articles about what effects the credit score. Thanks - Julie.

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Robert Duval

July 12th, 2020 Aurora, CO DETAILS arrow_drop_down
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Tried to reconcile my Experian Credit Score from the Experian site versus the Experian Credit Score listed on Complete ID (owned by Experian) as they were 70 points different. I was told that there are 49 different methods of calculating the FICO score and really did not get an answer. I was also told that the method of calculation for FICO is different for different types of loans. (e.g. Auto vs. Home). Very dissatisfied and looking into alternatives.

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Reply from Complete ID

Jul 19, 2020

Different credit scoring models weigh information slightly differently, which is why we each have so many scores. The existence of multiple credit scores allows lenders to develop scores to address specific needs. In fact, you likely have dozens of credit scores, if not hundreds or even thousands. That's because there is no uniform algorithm employed by all lenders or other financial companies to compute credit scores. Custom scores are based on specialized risk algorithms tailored to a specific lender for a specific purpose, like auto loans. A custom scoring model may place more or less weight on certain factors based on the type of credit that will be extended and the potential risks associated with it. Generally, it’s best to focus on the scoring range rather than the actual number. If you are in an excellent category you should be in the excellent category for other scoring models. If you are in the good range, then you should still be in the good range with other scoring models. This is a common misunderstood practice. I hope this helps - Julie.

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Karen Gere

July 10th, 2020 Prescott, AZ DETAILS arrow_drop_down
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I needed help editing my monitored information. The representative who helped me was very friendly and patient with me.

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, Karen. I will thank the team for taking such good care of you. -Julie

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Ann Brown

July 10th, 2020 Claremont, CA DETAILS arrow_drop_down
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My experience calling Complete ID was great. The representative helped me when I was completely rattled after having my purse stolen with all my credit cards and ID inside. She walked me through the process and gave me peace of mind. Thank you.

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, Ann! I know how concerning it is to have an Identity theft event occur. I will thank the team for taking great care of you. - Julie

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Pwaykyun Chan

July 10th, 2020 Diamond Bar, CA DETAILS arrow_drop_down
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Excellent customer service. Action was taken within day.

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Reply from Complete ID

Jul 19, 2020

This is our goal! I am glad to hear that we were able to efficiently help you. Thank you for your review. -Julie.

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ajibola loye

July 7th, 2020 Altamonte Springs, FL

I have problem to register and log on to the account on line. I didn't get any help to get my problems resolved. It is very frustrating

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Reply from Complete ID

Jul 19, 2020

Thank you for your review, Ajibola. I know it can be frustrating to get the membership started with all of our authentication we must go through. I hope this issue is resolved or resolves very quickly. Thanks - Julie

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chun yu tsui

July 6th, 2020 San Mateo, CA DETAILS arrow_drop_down
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I am so thankful for the customer support who answered my query with an amazing patient on July 4th. She figured out all the details I had questions with and explained in details in layman terms. I felt that I learnt the best lesson by just talking to her. However not all supports are as great as her. They are pretty ok in general, but the one who helped me on July 4th is more than a support, she was like a teacher! She basically just made my day.

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Reply from Complete ID

Jul 19, 2020

This was Silina. She is a great asset to our company and mostly to our customers. She loves helping people. I have sent your feedback to her with a big thank you! Thanks for the great review. -Julie

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Gu Zhefeng

July 4th, 2020 Yakima, WA DETAILS arrow_drop_down
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The service get you covered and representatives are very helpful. The best is that you don't need to wait in line:-)

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Reply from Complete ID

Jul 19, 2020

Thank you for the review, Gu. We try to staff appropriately so that you don't have to wait. Your time is valuable. Thank you - Julie.

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tom martin

July 2nd, 2020 Coachella, CA DETAILS arrow_drop_down
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notable to get into acct need help if no one can help please cancel acct this has been going on for about a month

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Reply from Complete ID

Jul 19, 2020

Hi Tom. I wasn't able to find an account with just your name. Please call us as soon as possible for a resolution or to cancel your membership. Hopefully, efficient resolution. Thank you for leaving us a review. -Julie

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Bill Slade

July 1st, 2020 Canton, GA DETAILS arrow_drop_down
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We talked to a representative and he was MOST helpful. Acted professional and friendly at the same time. Speaks well of your company.

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Nancy Nguyen

July 1st, 2020 Spokane, WA

I like your service and customer people were very nice and friendly

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Harry Lambers

June 29th, 2020 Lambertville, MI DETAILS arrow_drop_down
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They answered my questions and removed my concerns.

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Dung Nhat

June 28th, 2020 Anaheim, CA

Your company had the best price over all, however you did not provide the option to allow the subscriber to block their credit report from the public, in this case the identity theft can use the subscriber's name to apply for a credit line or loan without them knowing in time before it's too late. But if the blocking option available it would allow the subscriber to control their credit report and only allow someone they know is safe to view or pull their report. I hope you can make this option available because it is helpful to the subscribers. Thanks and best regard! David. T

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Woody Johnson

June 25th, 2020 Auburn, WA DETAILS arrow_drop_down
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Open at all hours, able to answer all questions, resolve any issues. Complet ID is there for you.

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Carol

June 20th, 2020 Allen, TX DETAILS arrow_drop_down
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Informational and helpful. Have options to resolve issue.

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Michael Williams

June 19th, 2020 Tucson, AZ DETAILS arrow_drop_down
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Unimpressed right now. I was supposed to have a call with a Restoration agent at 9:00 am this morning. They never called! What kind of operation schedules a call and then doesn't?

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Scott Billat

June 17th, 2020 Midvale, UT DETAILS arrow_drop_down
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Two answers: I have called in about login to your phone app that Doesn’t work and you still won’t fix the problem many have. Second called in with a possible fraud problem and they have been good service. The first I probably will cancel my service

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Scott S Tak

June 16th, 2020 Irving, TX DETAILS arrow_drop_down
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She was very helpful and she will relate my issue to appropriate person to reply. Waiting on a call.

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Dan Bergstrom

June 15th, 2020 Billings, MT DETAILS arrow_drop_down
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Product only protects one adult, but all children in the family. Why would is product fail to protect the spouse? Forced us to open a separate paid account for my spouse.

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Reply from Complete ID

Jul 19, 2020

This is great feedback. Thank you for sharing with us, Dan. -Julie

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Carolyn Nygard

June 12th, 2020 , DETAILS arrow_drop_down
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Very satisfied with the help I received from your representative.

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Reply from Complete ID

Jul 19, 2020

I love when we get feedback about our team. I will thank the team for taking such good care of you. Thanks - Julie.

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Susan Haugland

June 12th, 2020 Santa Cruz, CA DETAILS arrow_drop_down
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I have identity thief. They did nothing.

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Richard Hoover

June 12th, 2020 Greenville, SC DETAILS arrow_drop_down
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I received an alert about a problem with my Discover card about a week after Discover card alerted me of some suspicious charges, cancelled my card, and sent a replacement card. On that alert, I noticed a note to call Complete ID to see if the credit card problem had compromised my personal identity. The Complete ID representative had trouble locating my alert, and then said I would need to check with Discover to see if I had anything else to be concerned with. I plan to call another Complete ID representative within a few days to see if I can get a more helpful response. If not, I'll be looking for a better security company

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Hassan

June 12th, 2020 La Habra, CA

I’m really happy with your great support!!!

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martin smukler

June 10th, 2020 McKinleyville, CA DETAILS arrow_drop_down
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My interaction with your representative was literally one of the BEST I have ever had. He was patient, respectful, responsive, concise, and clearly was well trained.

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Susan

June 10th, 2020 Boulder City, NV DETAILS arrow_drop_down
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I called in to report fraud. I spoke with someone who said I’d be contacted by phone. I was called yet missed the call. They said i would also be contacted by email with their contact info. I never received an email. I tried to call twice with the case number provided and it was an invalid number. My info has been left compromised in the meantime. Very unhappy. Can not recommend this service any longer as I have been to family and friends.

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EDP

June 5th, 2020 Olympia, WA

I tried to subscribe to an account. It failed in the authentication phase . even with the verification code received by eMail and on the Mobile phone. Support service was unacceptable. Account Rep was not familiar with the issue. I spent over 1 hour and 15+ minutes and I got transferred to Experian and they did not resolve the issue either.

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Reply from Complete ID

Jun 08, 2020

Thank you for sharing your experience with us. We regret that we were not able to authenticate you. I would recommend checking a copy of your credit report to ensure it is accurate and then to please try again. If you have a freeze or fraud alert on your credit report that could also stop the authentication. If you do consider giving us another opportunity, we are available for your call 24 hours a day, 7 days a week. - Julie.

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Caroline Gosselink

June 4th, 2020 Katy, TX DETAILS arrow_drop_down
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Very helpful when my info. was spotted in the dark web. I never would have known and I was able to quickly follow the steps they provided to protect myself. Very helpful staff. Thank you!

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Reply from Complete ID

Jun 08, 2020

Thank you, Caroline. I'm so glad that we were able to spot your information on the dark web and give you the steps to help keep your information safe. We appreciate you leaving us a review. Thanks-Julie

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Laverne Bell

June 4th, 2020 Conyers, GA DETAILS arrow_drop_down
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I am very disappointed in the product that is offered by complete ID. I cancelled my subscription today because I was told that credit scores by all 3 agencies are only supplied 1 time per year. Why would any consumer pay monthly for a service offered by each agency for free twice a year. Sincerely, Former Customer who regrets renewing subscription

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Reply from Complete ID

Jun 08, 2020

Thank you for leaving your review, Laverne. We can certainly understand wanting to see those reports more often. We do send monthly score updates and have many different types of monitoring in place to help us scan for signs of identity theft. We are available by phone 24 hours a day, 7 days a week. We have identity theft restoration specialist here to help in case you have a fraud event occur. Please visit us again if your needs change. Thanks-Julie

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Michael Boackle

June 3rd, 2020 Birmingham, AL DETAILS arrow_drop_down
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Excellent customer service. Excellent coverage from all three credit bureaus for a reasonable price. Easy to sign up. It was fast to get customer service and resolved my issues quickly. Friendly.

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Fbill1

June 3rd, 2020 Westport, CT DETAILS arrow_drop_down
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Your person did good job showing where to look for the alert. Unfortunately, he can see stuff I can't. Specifically the details of the alert. Seriously, is that really something I should not see but something he can tell me?

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G1Arias

June 2nd, 2020 Norwalk, CT DETAILS arrow_drop_down
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I've been a member for about 4 yrs now and this time in speaking to an agent, he was not willing to resolve my, or help with the issue and recommended that i should resolve my credit inquiry directly with the credit bureau. Complete disappointment as i've tried to explained to him that i contacted transunion twice prior to contacting them twice, and each time i was on hold for more than 1hr without them even picking up the phone.

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Reply from Complete ID

Jun 03, 2020

I do apologize if your hold time was long with Transunion. I have heard this is a high call volume time for the bureaus. If you believe the inquiry is fraud, please call us back so that we can help you. If it is a valid inquiry, it would need to be worked out with the creditor of why they accessed your report. I hope this helps and we get another chance to help you. Thank you for sharing your experience , Julie.