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Complete ID

verified
Complete ID Logo

5.9

Overall Score

72 User Reviews

9 days ago

Complete ID

verified
Identity protection services starting at $8.99 per month

Complete ID, formerly known as Premium Identity Protection, is an identity theft protection company that was founded in 1996 and is based in Austin, Texas. Complete ID's goal is to "deliver complete peace of mind at the best possible price." While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 for Executive Costco members and $13.99 for Costco Gold Star members.

The company is partnered with Costco which is why it provides a discount for its identity theft protection services to Costco members. Complete ID also offers 12 different monitoring features, U.S.-based certified restoration, and up to $1 million in identity theft insurance. 

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#3 LegalShield IDShield Logo LegalShield IDShield ›

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#5 Complete ID Logo Complete ID ›

5.9

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Score

The Good

  • Affordable Plans
  • Monitoring Services
  • Identity Theft Insurance

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for Costco members. For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month. Consumers who are not Costco members may take advantage of Complete ID's services for $19.99 to $29.99 per month. In comparison to other identity protection services, Complete ID provides some of the most affordable protection plans. 

Monitoring Services

Complete ID offers a large number of monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion), financial account monitoring, criminal records monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, and social security number monitoring. If any suspicious activity is detected, the company will issue a fraud alert to the customer. Complete ID also provides a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus, monthly VantageScore credit score updates (involving customers' monthly Equifax credit report), and 24/7 customer support. 

Identity Theft Insurance

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses expenses if an identity theft situation, like a data breach or any other form of identity abuse, occurs. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance. 

The Bad

  • Lack of Services

Lack of Services

Complete ID does not provide a number of important identity theft protection services, including medical and tax identity recovery. It is unclear whether or not the company treats pre-existing identity theft conditions, provides anti-virus software, or offers limited power of attorney. According to its website, Complete ID also does not provide credit card, checking, or savings account activity alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity alerts. 

The Bottom Line

Complete ID offers a number of affordable identity theft protection plans, several monitoring services including financial account monitoring, credit monitoring for the major credit bureaus, as well as social security number monitoring, and up to $1 million in identity theft insurance. The company also provides a variety of fraud alert notifications, annual three bureau credit reports, and 24/7 live customer support. However, Complete ID fails to provide a number of important identity theft protection services including medical or tax identity recovery or anti-virus software. It is recommended that customers read Complete ID reviews and conduct thorough industry research before making a final decision. 

View Best Identity Theft Companies

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User Reviews

2.9

72 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:
sam's mom
December 7th, 2018 Avon Lake, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Have had this service for almost a year now. Most notifications have been about sex offenders moving into the area. A few others were about possible email hacks. Sometimes an email notification would arrive and when I'd log on and go to "notifications" button all that would show up were those old email ones. Finally called to find out why these emails are alerting me to old info. The customer service rep said you have to go to the pull down menu at the top of the page and go to each category to see if there's an alert there for any of those categories. Found out that "notification" button only shows "dark web" alerts. So why on earth would there NOT be a main page "notification" button that will show you all your alerts??? Plus the alert that he found for me from that day's email was for an address change that happened over a month ago. Not very timely monitoring. On the plus side he was very helpful. Not sure if we'll keep this service or not going forward.

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Reply from Complete ID

Joshua CrabbeDec 07, 2018

Dear Sam's Mom, Thank you for the review and we appreciate the honest feedback. We are in the process of overhauling the interface over the next year to make it more user friendly. It is important to us that you have a great user experience and we have already started to implement some of the changes with this project such as a welcome series for new users. In the meantime, we will alert you immediately if we detect any changes to your personal information. Additionally, if your identity is stolen, we will provide you a dedicated restoration specialist to help restore your identity. If you have any questions, feel free to reach out at [email protected] Sincerely, Josh

Helpful?
bert H
December 7th, 2018 Naples, FL DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

called about placing an alert on my account t with all 3 credit bureaus to call me first before giving out my credit information. Customer service person very helpful in helping me with my request.

Helpful?
Jenny
November 29th, 2018 Bellingham, WA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Timely addressed my issues and explained how theyd be able to help

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Reply from Complete ID

Joshua CrabbeDec 05, 2018

Jenny, we are glad you had a great experience. We look forward to serving you again in the future. -Josh

Helpful?
Ernie Linkous
November 29th, 2018 La Mesa, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Prompt and excellent service. My situation was resolved in one call.

Helpful?
marcus cassimus
December 5th, 2018 Albuquerque, NM DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I called and asked a couple of questions and the gentleman helped me immediately and was very courteous

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Christine Pietsch
November 28th, 2018 Newport Beach, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Signed up beginning of November and Experian still has not been able to verify information. Even faxed items etc. They claim the system verification is done and to check back each week, and each week I get the same story.

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Reply from Complete ID

Joshua CrabbeDec 05, 2018

Sorry to hear that you’ve been having trouble authenticating. We are in the process of updating our authentication processes to improve the member experience. I apologize for the inconvenience. Please try to enroll again within the next few days. Feel free to reach out to us at [email protected] if you have any questions.

Helpful?
BT
November 28th, 2018 Libertyville, IL

I have had the worst experience with Complete ID (so far). I attempted to sign up on Saturday. It said I had to call to talk to someone which I did on Sunday. That call lasted a while and ended with me having to call back on Monday (which could have been stated at the start) On Monday I had to call in 3 times as I was disconnected once and transferred to the wrong department. Then I was finally told that an additional investigation on my sign up had to take place and they would call back in 3-5 days. I am just trying to sign up for service. I have great credit. I just ran a report and it was clean. We are just looking for better protection. I hope these comments help. I’m losing faith in this company as a service.

Helpful?
Roberto Castro
November 27th, 2018 Fairfax, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The two representatives I contacted about a breach of my personal information provided sound advice and recommended actions I had to take to minimice my problem.

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Hi Roberto, Thank you for your feedback. We are glad that we were able to support you. Thanks, Josh

Helpful?
Mary E. Smith
November 27th, 2018 El Paso, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent experience, my problem was solved in minutes. I am encouraging my children to enroll.

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Hi Mary, Thank you for the positive feedback. We look forward to serving your children. Thanks, Josh

Helpful?
Jessie L
November 27th, 2018 Jacksonville, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Advise about a ssn alert as something fraud. They refused to take further action unless I could prove with a credit bureau and prove my identity has been used. Very poor customer service received by agent

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Hi Jessie, We are sorry that you had a negative experience. We want to make it right. Would you mind sending an email to [email protected]? I will let them know that you will be emailing them. Thanks, Josh

Helpful?
Tess
November 27th, 2018 Redford, MI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I've just gone thru a scary situation where someone accessed my debit card for online purchases. Thanks to my bank, all has been fixed. But I never heard a word from Complete ID about any of it. Not worth the money, even though it's cheap.

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Hi Tess, thank you for providing your feedback. I will forward this information along to our product team. When designing the product, we wanted to provide services that are adjacent to what is provided by your bank. If your identity is ever compromised and your bank detects the breach, you can always work with our restoration team to contact your bank and take other necessary actions to prevent future fraud. Feel free to reach out to us at [email protected] if you want to have a conversation. Sincerely, Josh

Helpful?
Kelli
November 27th, 2018 Waialua, HI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I like that I dont need to worry about my credit. And when I have to call it is very fast and convenient. I get monthly updates about myself.

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Hi Kelli, thanks for sharing your positive experience. Sincerely, Josh

Helpful?
Gary Biz
November 27th, 2018 Washougal, WA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

We subscribed because someone obtained a credit card in our name and used it to run up a big bill 2500 miles from where we live. So far, we've been impressed by the helpful people we've spoken with. I feels good to know that we have quick access to our credit information and help is just a phone call away if we have further fraud issues.

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Hi Gary, thank you for sharing your positive experience. We look forward to serving you more in the future. Sincerely, Josh

Helpful?
Billy N
November 27th, 2018 Clifton, NJ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The rep Ricky was very helpful and provided me with some information & security tips I found very helpful. Very positive exoerience giving me peace of mind.

Helpful?
Chris
November 27th, 2018 Hurst, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have been billed for several months without any access to my account. I have called multiple times and never get the password reset despite them having the right contact information. They can get me surveys but not access to the system

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Dear Chris, it is important to us that you can access your account. Will you please send our team an email at [email protected] I will let them know that you will be sending an email. We will take a second look at your case. Sincerely, Josh

Helpful?
Thomas
November 27th, 2018 Columbia, SC

Unable to verify my identity due to some unknown “glitch” that IT has yet to correct! Very dissatisfied with what appeared to be a seamless process with completing my enrollment. I have been instructed to check weekly for a remedy and I await a call from a Supervisor in Customer Service as to when all is ready for my complete enrollment.

Helpful?
Leonard Antick
November 20th, 2018 Chula Vista, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

With the focus on detail, I get the information that I need.

Helpful?
Gerald R. Shanks
November 20th, 2018 Gilbert, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I forgot to change the credit card number when I received a new card. The representative that assisted me was very professional and made the change easy to do. I think her name is Ashley. She is a great asset to your company.

Helpful?
Omar Torres
November 20th, 2018 El Cajon, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

If I could leave zero stars I would. Encountered incompetence, unprofessionalism, and lack of follow-through at every turn.

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Reply from Complete ID

Joshua CrabbeNov 27, 2018

Dear Omar, I am sorry that you had a negative experience. It is important to us that members have a best-in-class experience. If you are still having trouble or would like to bring any issues forward to our team, will you please email us at [email protected]? We want to make it right. Sincerely, Josh

Helpful?
Chris
November 16th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The rep. that I spoke to, Ed, was pleasant and was able to get the process going to fix my problem. TY.

Helpful?
Glenn H
November 16th, 2018 Garden Valley, ID DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have been with Complete ID for several years. A couple of years ago they led me by the hand through a terrible identity theft/credit card situation. In the end it was fixed with no out of pocket financial damage to me. Just recently my wife experienced a similar credit theft attempt using her information. She was not included in the Complete ID protection at the time. She/we called Complete ID and were led through the process of getting her signed up and instructed in the steps to get credit freezes and signing her up with her own Complete ID account. A very nasty situation took very little time to make disappear and get her covered to prevent further credit theft situations in the future.

Helpful?
Bogart Moran
November 16th, 2018 South Gate, CA

I have been trying to join Costco’s CompleteID identity protection, since Sunday, Nov. 11 and it’s now Thurs. Nov. 15, and have been having difficulties setting my account. Customer service has not been able to resolve the situation. I have not been able to authenticate any of my information like they’ve offered me, and have not received calls back like they promised. I am very disappointed and will cancel any transactions soon for lack of professionalism and support.

Helpful?
Steve
November 14th, 2018 Holmdel, NJ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I'm pretty happy with this service. The monitoring does pick things up and I the one time I had to call in, I got good info. It's a good value for the money - glad I switched from Life Lock.

Helpful?
Anthony
November 14th, 2018 Surprise, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The current medical insurance monitoring is limited to 2 account numbers. Since Medicare is issuing new cards with a new account number, provision should be made o monitor the old and new number. Suggest this monitoring be opened to 3 account numbers

Helpful?
Jane
November 14th, 2018 Wauna, WA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have always found Complete ID very helpful and supportive in answering my questions thoroughly and clearly . I’m very pleased and confident in my choice with Complete ID. ☺️

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Reply from Complete ID

Joshua CrabbeNov 14, 2018

Jane, thank you for the kind words. It makes us happy to know that you find our team helpful and supportive. We look forward to serving you more in the future. Sincerely, Josh

Helpful?
J. R. SWANSONringsted
November 13th, 2018 Smyrna, DE DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

My experience was thorough and helpful and we were able to reach a syccessfyk conclusion.

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Reply from Complete ID

Joshua CrabbeNov 13, 2018

J.R., thanks for the positive feedback and we look forward to serving you more in the future.

Helpful?
Aaron Gardner
November 12th, 2018 Tucson, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

When i needed there help getting my credit report when I was going to buy a new car they said i needed to log in i told them i can't I've never been able to get logged in since day one they said sorry waste o f my money!

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Reply from Complete ID

Joshua CrabbeNov 13, 2018

Hi Aaron, We are sorry that you have had trouble logging in. We want to make sure you are able to access your account. Will you please email us at [email protected]? Thanks, Josh

Helpful?
Martin Kiker
November 12th, 2018 Greer, SC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

John was very helpful. He was professional and opened an investigation into my issue immediately. It has only been a day, so I still waiting on the findings.

Helpful?
CDM
November 12th, 2018 Tracy, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Highly recommend Complete ID. Representatives are great 👍and very helpful.

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Reply from Complete ID

Joshua CrabbeNov 14, 2018

CDM, thanks for the positive recommendation. -Josh

Helpful?
David
November 7th, 2018 San Antonio, TX

After the husband enrolled he went to enroll his wife. Complete ID was not able to access the wife's credit file. Called the representative for a solution. Representative accessed the credit file for the wife but was unable to proceed with the enrollment for the wife. Told to wait a week for the system to resolved. Husband promptly cancelled his enrollment.

Helpful?
Pam
November 7th, 2018 Lawrenceville, GA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It was easy to change credit card numbers, but I don't always remember which ones I entered. We had one of our credit cards cancelled by someone else, but didn't get any notification. We have had 4 Synchrony cards compromised, but they weren't reported to us. It could be that they aren't the cards on our file.

Helpful?
Kathy
November 6th, 2018 Eugene, OR DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The gentleman that helped me with logging back in to my account was very nice. When I said thank you and was ready to hang up he asked if he could help with any questions. He stayed on the phone and explained everything to me. Thank You!!!!

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Kathy, I am glad that you had a great experience with our support rep. We look forward to continuing to serve you. -Josh, Complete ID

Helpful?
Mina Gendi
November 6th, 2018 Mission Viejo, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Completely unsatisfied. I called to inquire regarding a significant dip in my credit score, and they provided ZERO help/insight.

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Dear Mina, I apologize that you did not receive the help and insight that you are looking for. If you are interested in re-engaging with our team, please email [email protected] We would appreciate the opportunity to have another conversation. I have briefed our team on your issue. Sincerely, Josh

Helpful?
Joseph Tapia
November 6th, 2018 Cincinnati, OH

I tried to sign up but was not successful. I was trying to sign up my wife, I must have answered a question wrong because it would not go accept.

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Dear Joseph, Thank you for signing up for Complete ID and I am sorry that you had a difficult time authenticating. It can be frustrating to sign up for something and not have it work. If the issue has not been resolved, will you please reach out to our dedicated support team at [email protected]? Thank you for your business and we hope to get your situation worked out. Sincerely, Josh

Helpful?
Andrew Bramasco
November 2nd, 2018 Fountain Valley, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

My complete ID representative was able to help me take action against a potential phishing threat and guided through steps to freeze my credit.

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Andrew, thank you for your review. I am glad the representative was able to help guide you through the steps to freeze your credit. -Josh

Helpful?
Elizabeth Benz-Rosenberg
November 2nd, 2018 Sun Valley, NV DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer service representative was very helpful and answering my questions and telling me where I needed to go in the computer to look up the information

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Elizabeth, thank you for your review. I am glad that you had a great experience with our customer service representative. We look forward to continuing to serve you. -Josh

Helpful?
EdM
November 1st, 2018 Pensacola, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Your representative helped me change my password. She was pleasant and very professional.

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Ed, thank you for your review. We are glad that you had a good experience. -Josh

Helpful?
Frank B Bontempo
October 30th, 2018 Milwaukee, WI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

they immediately told us what we needed to do when someone opened an account with our information on but it was not us who opened the account and they have been working with us ever since.

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Mr. Bontempo, thank you for leaving your review. We know that it can be stressful when somebody steals your identity. It makes us happy when we hear that a Costco member has had a positive experience working with our restoration team. -Josh

Helpful?
graham powers
October 30th, 2018 Fraser, CO DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Responsive, knowledgeable and answered my questions

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Reply from Complete ID

Joshua CrabbeNov 06, 2018

Graham, thank you for the positive review. We look forward to continuing to serve you. -Josh

Helpful?
George
October 29th, 2018 Argyle, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer service was very good. What I am not happy was the password that I had been using, for some reason , was invalid. Using the Forget the Password option was no help. This option kept telling me the new password did not match. I had to call customer service to resolve it. Frustrating.

Helpful?