Complete ID is an identity theft protection product by Experian made available exclusively to Costco members. Complete ID's goal is to "deliver complete peace of mind at the best possible price."

While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 per person per month for Executive Costco members and $13.99 per month for Costco Gold Star and Business members.

Complete ID provides credit monitoring services that include all three main credit reporting bureaus in addition to 12 different monitoring features, U.S.-based certified identity theft restoration, and up to $1 million in identity theft insurance*. 

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Customer Review: David Leftwich from Loudon, Tennessee

"The representative I spoke with at Complete ID was polite, helpful, and thorough in answering my questions. I am totally pleased with their service."

Read on to learn more about Complete ID's services and to read verified Complete ID reviews from customers.

The Good

  • Affordable Plans
  • Multiple Monitoring Services
  • Identity Theft Insurance
  • 24/7 Customer Service
  • Informative Online Education Center

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for each Executive Costco member.

For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month.

In comparison to other identity protection services, Complete ID does offer some of the most affordable identity theft protection coverage.

Additionally, Complete ID appears to go the extra mile and runs a comprehensive check on new customers (after their initial sign up) to see if there are any "previous or ongoing instances of ID theft." 

Monitoring Services

Complete ID offers a large number of identity monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion). In terms of credit monitoring, the company offers monthly credit score updates (VantageScore), annual three-bureau VantageScores, annual three-bureau credit report, a financial dashboard, and credit alerts.

Potential customers should note that the company's credit monitoring service with Experian begins within 48 hours of enrollment in Complete ID and monitoring with Equifax and TransUnion takes approximately four days to begin.

In addition to its credit monitoring service, Complete ID offers financial account monitoring, criminal record monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, neighborhood watch alerts, mail change alerts, and social security number monitoring.

If any suspicious activity is detected, the company will issue a fraud alert to the customer.

Complete ID does offer a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus and 24/7 customer support.

Helpful Identity Theft Insurance*

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses certain expenses if various identity theft situations, like data breaches or other forms of identity abuse, occur. 

According to the Complete ID website, the company's identity theft insurance covers lost or stolen wages/income, attorney fees/legal fees, child care/elderly care, refiling loan expenses, and more. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance.  

24/7 Customer Service

Complete ID customers can receive U.S-based customer service help around-the-clock.

For customers who find that they have fallen victim to identity fraud/identity theft, Complete ID offers direct communication with a designated identity theft restoration specialist.

The company's restoration specialists often offer an immediate plan of action for the theft. They walk customers who have has their identities stolen through the entire restoration process which can include calls on the customer's behalf and the filing of report paperwork.

Complete ID also provides customers with a full online list of potential steps they may have to take to recover from being an identity theft victim.

According to the Complete ID website, the Complete ID restoration "specialists can be granted limited power of attorney and can take action on your behalf."

Informative Online Education Center

For an identity theft protection company, Complete ID offers a good amount of online educational resources.

Complete ID has an entire education center section on its website dedicated to teaching people about identity theft.

Some of the topics covered under the education center section include how thieves commit identity theft and identity fraud, how identity theft can affect a credit score, how people can protect their social security numbers, what to look out for when it comes to your credit report, how to spot fraudulent/suspicious activity, and much more.

Both customers and non-customers can access Complete ID's online education center. 

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The Bad

  • Lack of Services and Information

Lack of Services and Information

Complete ID does not provide a number of important services including credit card, checking, or savings account real-time alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity real-time alerts.

The identity theft protection company's website does not seem to provide information regarding anti-virus software and customer-based mobile app options. 

The Bottom Line

Complete ID offers a number of affordable identity protection services and several monitoring services including financial bank account monitoring, credit monitoring services for the major credit bureaus, as well as social security number monitoring, payday loan monitoring, and up to $1 million in identity theft insurance.

It's important to note that those who have an Executive, Gold Star, or Business Costco membership are able to purchase Complete ID's identity protection services at a lower rate than those who do not have a Costco membership. 

In terms of insurance, the company covers lost or stolen wages, legal fees, and more after a theft takes place. Additionally, the identity protection service includes reliable identity restoration assistance which involves lost wallet replacement assistance.

On the Complete ID website, both customers and non-customers can access the company's online education center to learn more about identity theft. 

Complete ID also provides real-time fraud alert notifications if there is any hint of suspicious activity, an annual credit report from each of the main bureaus, and 24/7 live customer support.  

However, Complete ID fails to provide a number of important identity theft protection services. Additionally, the company does not appear to offer information about any anti-virus software. Customers who wish to enhance their personal device security may have to buy the software themselves.  Additionally, there is a lack of information on the company's website regarding any mobile app options. 

If you are interested in identity protection services, it is recommended that you read Complete ID reviews and conduct thorough industry research to see if Complete ID is the right company to help you protect your identity and personal information.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.  

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User Reviews

Star Rating

3.7
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589 Reviews

Review Breakdown

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4 star
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Sharon Cioffi

October 26th, 2020 Reno, NV DETAILS arrow_drop_down
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Someone opened up a Paypal Credit account under my name and then defaulted on making payments. Complete ID flagged this and are investigating. I know this is fraudulent as I never take cash advances which is all the person who opened this account was doing. The Paypal Credit account is now closed and my credit rating should now be repaired. Thank you Complete ID for flagging this issue and making restoring my credit score painless.

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Reply from Complete ID

Oct 26, 2020

Thank you for sharing your experience, Sharon. We are proud to be here for you during your fraud event. Thanks - Julie.

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Michael L Cleveland

October 23rd, 2020 Valencia, CA DETAILS arrow_drop_down
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Very poor phone connections. Lots of static and other noise. I was dropped several times and had to call back and start all over with a new rep. Also, I reported fraudulent use of my credit for a SBA loan a couple of months ago. They said they would report it to the SBA. Two months later I get a payment invoice for a 95K loan so whatever they did with the SBA did not work so I had to open a new case.

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Reply from Complete ID

Oct 28, 2020

Hi Michael. Thank you for letting us know how we are doing. We understand the frustration of receiving a bill after being informed that this would be taken care of. I see that the new fraud specialist was able to assist further in providing the steps on how to proceed with the disputes. If you experience any other difficulties with this or have any other questions, don't hesitate in reaching out to us. We will also review all of your calls to see where we need to improve. Thanks. -Maggie

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Ann Allison

October 22nd, 2020 Medford, OR

I was canceled three times in 10 days!!! I hope in the future your service becomes better!!

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Reply from Complete ID

Oct 26, 2020

Hi Ann, Thank you for leaving a review for us. I can understand the frustration trying to get the authentication and enrollment started. I see that your membership is now live and active. Please give us a call if you have any other concerns. We appreciate you! Thanks - Julie

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PatM

October 18th, 2020 Newport Beach, CA

Terrible. Could not log in after applying. Did not know if I had an account. Forgot password did not work as advised by customer service rep I called. Never received email stating I was enrolled after submitting application. Does not deserve even 1 star.

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Reply from Complete ID

Oct 26, 2020

Thank you for sharing your experience with us, PatM. If we can be of help, please do give us a call back as we are available 24 hours a day, 7 days a week and 365 days a year. I hope this helps, Julie.

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Marianne Foster

October 16th, 2020 Langhorne, PA DETAILS arrow_drop_down
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Since I received the first notification, it actually took me several times to get through to your company. On 2 previous occasions for this notification, I hung up after holding for over 1 hour. When I finally got through last evening, I was not impressed with your customer service representative. He was not at all helpful and did not appear to care about my situatuon and/or how I could rectify it.

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Sanjeev Bissessar

October 15th, 2020 Boca Raton, FL DETAILS arrow_drop_down
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I called to inquire about a derogatory mark on my credit report. After 5 minutes of reviewing my report with the rep, he knew less than I did from me just taking a quick glance at the information I obtained from Credit Karma. I hung up because it was easier for me to resolve the problem than for me to stay on the phone with someone that clearly didn’t have the quick tools to assess what was needed to identify the problem and how to fix ir.

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David Roberts

October 14th, 2020 Dallas, TX DETAILS arrow_drop_down
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Not helpful. Just told me to call someone else.

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Ara Minassian

October 14th, 2020 Flower Mound, TX DETAILS arrow_drop_down
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I trust Costco so I thought this would be a good company. It cost a little less than Lifelock. Now that I have had an incident and had to contact support, I was completely dissatisfied. I spent an hour on the phone with someone who could barely read her script. Basically, she redirected me and told me what I need to do on my own to monitor the situation more closely. WHAT???? That's what I was paying them for and for them to correct the situation, not to tell me call this company and call that company and so on. Although the monitoring is useful, when you have an issue, they are not helpful at all. What am I paying for????

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Ted Sanders

October 14th, 2020 Allen, TX DETAILS arrow_drop_down
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I received a message that my driver’s license was found on the dark web. Called Complete ID. Call was answered quickly which is markedly different from my experience with other companies. My questions were answered and I closed the call with an understanding of what I needed to do.

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Reply from Complete ID

Oct 27, 2020

Hi Ted. Thanks for sharing your experience when reaching out to us regarding an alert. We are delighted to hear that we were able to fully explain the situation and provide you with the steps on how to proceed. -Maggie

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Bob Price

October 13th, 2020 Columbia, PA DETAILS arrow_drop_down
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They have always quickly addressed the concern, suggested actions, and taken the steps that might be necessary to resolve any problems.

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Reply from Complete ID

Oct 27, 2020

Hi Bob. Thanks for the rating. We are delighted to hear that your experience when reaching out to us has always been pleasant. -Maggie

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Ram S Lamba

October 13th, 2020 , FL DETAILS arrow_drop_down
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I have a member since 2016 but all of a sudden since April 2020 I have been deactivated. I have called over 10 times but no one has been able to solve the problem. Every time they say something is wrong and they will fix it. But ... Let’s hope that my last call made yesterday brings some fruitful outcome!

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Clarence Watridge

October 8th, 2020 Ponte Vedra Beach, FL DETAILS arrow_drop_down
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I was on hold for about 25 minutes waiting for a consultant. I called the number listed on the “call” this number to be given another number to call. Consultant was pleasant and I learned some things but no great revelations.

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Reply from Complete ID

Oct 28, 2020

Hi Clarence. Thanks for taking the time to let us know about your experience when reaching out to us. We are sorry to hear that you waited that long to speak to one of our agents. We have since resolved the hold time issue as this was due to an alert being sent to many individuals at the same time. Please reach back out to us if you have any other concerns or questions. Have a great day. -Maggie

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Suresh Babu Bairavi

October 7th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Quick response to concerns and has good technology to monitor issues.

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Reply from Complete ID

Oct 27, 2020

Hi Suresh. Thanks so much for sharing your experience while using our product. We are excited to hear that we were able to quickly resolve your concern and that you are satisfied with our alert system. -Maggie

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Bee Peer

October 7th, 2020 Laguna Beach, CA

There was a wonderful lady who handled my affair promptly and graciously!

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Reply from Complete ID

Oct 27, 2020

Thanks for letting us know how your experience was when reaching out to us, Bee. We are delighted to hear that the representative was able to assist you in a quick and pleasant manner. -Maggie

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H Addai

October 5th, 2020 Round Rock, TX DETAILS arrow_drop_down
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Jonathan was super. He understood my concern, and explained everything in details to me. He also told me what to do.

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Reply from Complete ID

Oct 27, 2020

Hi H. We are so happy to hear that you had an excellent experience when speaking to Jonathan. We are pleased to hear that he understood your situation and was thorough when going over the information with you and the steps to take. -Maggie

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Fonzer

October 5th, 2020 Keller, TX DETAILS arrow_drop_down
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I have been a complete ID customer for a long time, and like the mobile apps and monthly updates. But unfortunately I had something come up that requested I call them. That is where they are terrible, with a completely archaic phone system that just has you wait with no indication of how long wait times are, no ability to request a callback that keeps your place in the queue, etc. After waiting 2 1/4 hours, I finally hung up and then tried calling back over nite - finally at 2 AM I spoke to someone whom, while nice, couldn't provide any help other than to take it up with the DMV. I will be switching to another company,

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Reply from Complete ID

Oct 28, 2020

Hi Fonzer. Thank you for reaching out to us with the details of your experience. We also appreciate your feedback regarding our hold time process. We are saddened to hear that you will be switching to another company for your monitoring needs. We were experiencing a higher than normal call volume due to the alert that you received and have since resolved this issue. For this type of alert, our recommendation is to reach out to the DMV to let them know that your driver's license number was located on the dark web. They will be able to provide assistance in determining the best course of action for your individual situation. -Maggie

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CHUCK COON

October 5th, 2020 , TX DETAILS arrow_drop_down
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Dismal UNTIL I reached a Costco rep Richard L who escalated my issue and James from Complete IDcalled me within a few hours and helped me. I had called several times and had easily 6+hrs out of 24 listening to wait music. One lady is was no help after giving my SS # several times...she told me I had no account and that I would have to give her my membership number ...which I did not have. So she hung up

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Bud

October 5th, 2020 Bradenton, FL DETAILS arrow_drop_down
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Very happy with the resolution of my issue. However when I first called to report the problem I was on hold over 2 hours waiting for an agent

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Reply from Complete ID

Oct 28, 2020

Hi Bud. Thanks for sharing your experience when reaching out to us. I am sorry to hear that you experienced such a long hold time but we have since resolved this issue. You shouldn't experience a long hold time when reaching out to us in the future. Thanks. -Maggie

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SDRunner

October 4th, 2020 Redondo Beach, CA DETAILS arrow_drop_down
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I received an email alert saying that some of my information was found on the dark web and to call to discuss it in more detail. I tried to call that night and waited for over 90 minutes and hung up. I tried to contact them the next morning and waited on hold for 60 minutes and hung up. That one phone number is the only way to contact them as they don’t provide a support email. When I finally reached them the agent that I spoke with did not seem to know very much and seemed to be in hurry to get me off the call. I really thought that they would be more helpful in getting this issue resolved without putting all the burden on me. So far, the only real benefit that I have gotten from their service is to get notified that some of my personal information has been compromised but no meaningful help in getting it resolved.

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James

October 4th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Complete ID reported my drivers license was found on the dark web and asked me to call them to "determine if identity theft has occurred." Over a total of four days I was on hold for over 7 hours before anyone answered. The representative then told me to call my DMV to report the problem. That sorry treatment comes after many years of paying their fees!

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Michael Rosburg

October 4th, 2020 Houston, TX DETAILS arrow_drop_down
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It over two hours to get Customer Service to answer my phone call.

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James Anderson

October 3rd, 2020 Roanoke, TX DETAILS arrow_drop_down
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first call i wait 15 minutes before someone answered then i could hear because of bad connection. i was told to call back. called again waited 10 minutes. connection was good and young lady was helpful. told to call my local drivers license provider because of dark web problem. DMV was another problem with long wait

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Reply from Complete ID

Oct 28, 2020

Hi James. Thanks for letting us know about your experience when reaching out to us. We are pleased to hear that the representative was able to answer your questions and guide you properly. Our apologies for the long hold time, this was due to this alert being sent to many individuals at once. We have since resolved the issue and our hold time shouldn't be this long. -Maggie

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Joe Marter

October 3rd, 2020 Katy, TX

My problem was resolved with great help from your staff. My only problem was the long wait on hold. First call 17 mins. - 37 mins. second call. Third call got through. Thanks Joe Marter

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Reply from Complete ID

Oct 27, 2020

Hi Joe. We are happy to hear that we were able to help you with your concern. We agree that you should never have to wait that long to speak to us. We do apologize for your experience and we have ensured that this is resolved. We had an unusual amount of calls come to us all at once due to an alert that was sent out. This shouldn't be the case anymore. Feel free to reach back out to us in the future for any questions that you may have. We also appreciate your 5-star review despite the hold time. -Maggie

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Karen Carbonell

October 2nd, 2020 Charlotte, NC DETAILS arrow_drop_down
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It wasn't all that great. I like that I was alerted to something, but what happened after that was not fun. The alert said to call to talk to a specialist. I was on hold for over 2 hours. I started the call at work and stayed on hold as I ran my errands and drove home. I finally gave up. No one came on the line. I tried again the next day. It took about 15 minutes to talk to someone. It turned out that the alert was benign. The specialist seemed think I should have known this, but if it was nothing, why did the alert say to call. Anyway. It wasn't the best experience. Still, I do like the monitoring.

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Darlene Jackson

October 2nd, 2020 Auburn, CA DETAILS arrow_drop_down
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My Identity was stolen and Complete ID found it and sent me alerts. Kim, from Complete ID was extremely helpful and walked me through the process of what to do and how to do it. I was very grateful to have her help me at this time. Thanks again Complete ID.

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Reply from Complete ID

Oct 27, 2020

Hi Darlene. Thanks for your feedback. Although we are sorry to hear that you had to go through this, we are pleased to hear that Kim was able to help you through this difficult time. We appreciate the 5-star review. -Maggie

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Ramji Raman

October 2nd, 2020 Houston, TX DETAILS arrow_drop_down
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In the first place it took me four attempts before I could talk to a representative. Each time I was on hold for 45+ minutes on hold listening to the repeated taped statement that someone will be with me shortly. I wish Complete ID has a system to tell what your hold time is and also an option for a call back when they are available. I was notified on Wednesday that my DL number is found on the dark web along with my DOB. Several attempts to talk to a representative was of no avail on Wednesday. Finally I got hold of a rep on Thursday who asked me to contact DPS to find out a solution. I was under the wrong impression that this ID theft service will resolve my problem from exposure to identify theft and prevent such occurrence in the future.

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Steven A. Stellburg

October 2nd, 2020 San Antonio, TX DETAILS arrow_drop_down
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What is so bad is the wait on the phone two hours waiting to talk to someone and then told I should go talk to DMV that was the best you could do as my DL had show up on the dark web if it was a real problem the wait time is unacceptable

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Reply from Complete ID

Oct 08, 2020

Thank you for your review, Steven. We agree that your wait time was terrible and we apologize. We are closely monitoring our call volumes and have since resolved this concern. Thank you - Julie

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Dave

October 2nd, 2020 Arlington, TX DETAILS arrow_drop_down
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I received an email notification that personal information was found on the dark web and that I should contact CompleteID to help resolve issue. Spent a total of 3.5 hours on hold with a recording saying my call was very important to them and thanking me for my patience. On the first call, I ran out of patience after an hour. On the second, I waited 2.5 hours thinking they were actually going to help me. The representative simply suggested that I contact the issuer of the data that was found on the dark web. I'm not sure why they didn't just state that in the actions they told me to take rather than to call them. Doing so would have saved 3.5 hours of frustration and would have given their folks more time to actually help people. They really need to invest in a callback system so that one is able to go on about their life without being on hold with a phone nearby. Very poor customer service. I guess that's why it's significantly less expensive than the regular Experian service.

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Reply from Complete ID

Oct 08, 2020

Thank you for leaving a review, Dave. We did experience an influx of call volume due to that alert. These are all great suggestions and we truly apologize about your wait time. We are monitoring our call volume at this time and have resolved the concern about the wait time. Thank you - Julie

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Gopal Akilla

October 2nd, 2020 Richmond, TX DETAILS arrow_drop_down
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I received unsubstantiated fraud alerts. However, when waited on the line for two hours, there is no information and guidance given out.

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Roger Ingersoll

October 2nd, 2020 Houston, TX DETAILS arrow_drop_down
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Horrible. I waited over 2 hours until finally giving up. The website does not have a chat option, nor does it have an email address to send questions to. So the only contact option is the 855.591.0202 phone number. The next day when I called the number the recording had changed saying "if you've been notified about a drivers license number problem on the dark web, go see the issuer of your drivers license." What kind of assistance is this? I expect some form of guidance from Complete ID before waiting in line at the Driver ID county building. THIS IS RIDICULOUS.

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Reply from Complete ID

Oct 08, 2020

Thank you for leaving a review, Roger. We were having a sudden unusual spike in our call volume. We apologize about your wait time and have since resolved that concern. This type of alert can be concerning. We monitor the dark web and alert you to information that was found. If your alert stated that your drivers licence number was found on the dark web then you could notify your Driver ID county that your drivers license number was found on the dark web. I hope this helps. Please call us if we can be of further assistance. Thank you - Julie

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Joel

October 2nd, 2020 , DETAILS arrow_drop_down
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Other than waiting "on hold" for 1,5 hours on Wednesday (and then giving up) and waiting another 2.75 hours "on hold" on Thursday, I had a good experience with the representative that finally answered my call. She was personable, friendly, attentive, understanding and very helpful. She volunteered to send a fraud alert to all three credit reporting agencies so they will be alert to anyone trying to open accounts in my name. I did not know this was a service that you could provide. Thankful for that. In a word, she was "amazing".

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Reply from Complete ID

Oct 27, 2020

Hi Joel. We appreciate your detailed feedback. We're also sorry to hear that you were unable to reach us until the third day of your calling due to our hold time. This was due to an alert that various members received and were inquiring about but we have since resolved the hold time situation. Don't hesitate to reach back out to us in the future, we will be happy to assist you with your concerns or questions. Thanks. -Maggie

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Michelle

October 2nd, 2020 , DETAILS arrow_drop_down
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Called multiple times and kept on hold 2-3 hours. Once even got disconnected after 2 hours. Not what you want to go through when you get an alert that your information may have been breached. That is something that you should get a response to within minutes. .

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Reply from Complete ID

Oct 02, 2020

We completely agree that you should never wait to speak to someone about an alert. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again. We are available 24/7/365. Thanks, Julie

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George Nelson

October 2nd, 2020 Morrisville, PA DETAILS arrow_drop_down
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Terrible customer (un)service. Day 1 I waited on hold for 1 1/2 hours and was cutoff. at dinner time I called again and was on hold for 3 1/2 hours and was terminated probably because they closed the office. Called again the second day and waited 2 1/2 hours and finally got a rep. No apology for the L O N G wait and she did not really tell me much. This was in regards to someone using my drivers license which is a sign of identity theft. If that was the case, I would have been totally broke Looking at LifeLock even though it costs more. Cannot believe Costco actually support this service; very unlike their business philosophy

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Reply from Complete ID

Oct 02, 2020

We completely agree that you should never wait to speak to someone about an alert. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again. We are available 24/7/365. Thanks, Julie

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Farhang Khosh

October 2nd, 2020 Lawrence, KS DETAILS arrow_drop_down
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very good people. But had to be on hold for 2 hours and 17 minutes before they answer my call.

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Reply from Complete ID

Oct 02, 2020

We appreciate the kind words for our people.. Thank you for leaving a review about your experience. We completely agree that you should never wait to speak to someone about an alert. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again. We are available 24/7/365. Thanks, Julie

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Robert Kovach

October 2nd, 2020 McKinney, TX DETAILS arrow_drop_down
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The website and automated support is good. I did have an issue with my drivers license number showing up on the dark web. I was instructed to call a representative for help. I was on hold for almost 2 hours and when I got through I was simply told to contact the DMV for help. I was disappointed with the long wait time for such a simple instruction that could have been communicated on the website without wasting 2 hours of my time.

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Reply from Complete ID

Oct 02, 2020

Thank you for leaving a review for us. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again. We are available 24/7/365. Thanks, Julie

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KCS

October 2nd, 2020 Cupertino, CA DETAILS arrow_drop_down
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I have called several times, but the issue is still not resolved. I am not able to see my credit score in my account. I am shocked to know that my account was never enable to check the credit score. I feel what ever the subscription amount I have been paying to complete ID, is not worth. I suggest your team please review my case and resolve the issue ASAP.

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Reply from Complete ID

Oct 02, 2020

Thank you for your review, KCS. We have resolved our wait time issue and encourage you to please call us back for review of your case. Thanks, Julie

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ELIZABETH LEWIS

October 1st, 2020 Dallas, TX DETAILS arrow_drop_down
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Like others said-terrible customer service. Three times I've called and been on hold for THREE HOURS after getting a notification and just end up hanging up because who has that much time to spend on their phone. They have zero other ways to get in contact with someone from customer service so your ONLY option is to call them. I guess they are cheap for a reason and this is why.

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Reply from Complete ID

Oct 02, 2020

Thank you for your review, Elizabeth. You should never have to wait to speak to someone. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again. We are available 24/7/365. Thanks, Julie

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Tim Seagraves

October 1st, 2020 Austin, TX DETAILS arrow_drop_down
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My only negative experience was waiting on hold for almost 2 hours before my call was answered.

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Reply from Complete ID

Oct 02, 2020

Thank you for your review, Tim. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again if we can be of further of help. We are available 24/7/365. Thanks, Julie

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Scott Chappell

October 1st, 2020 , DETAILS arrow_drop_down
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Received a notification that required me to call in and had to wait almost two hours before I was connected to an agent. Was advised this was not normal and it was due to the exact notification I was calling in on. Despite the long wait time, the agent was very helpful in advising what to do. Hoping they are right in that future wait times will not be as long. Company should look into other ways for customers to contact (ie chat, email) to prevent these extremely long wait times.

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Reply from Complete ID

Oct 02, 2020

Thank you for the feedback and great ideas, Scott. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again if we can be of further of help. We are available 24/7/365. Thanks, Julie

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Christopher Ryan

October 1st, 2020 Allen, TX DETAILS arrow_drop_down
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I would give zero stars if possible. Three hours and 15 minutes hold time to get to an agent who had a 30 second scripted answer that should have been in the original email communication. A complete waste of time. Hire more staff!

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Reply from Complete ID

Oct 02, 2020

Thank you for your review, Christopher. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again if we can be of further of help. We are available 24/7/365. Thanks, Julie

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SN

October 1st, 2020 Austin, TX DETAILS arrow_drop_down
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I have to agree with another reviewer about Costco picking the wrong service. I have been on the phone waiting to talk to someone for the past 3 hours! I received an alert that has me upset and I want to know more to find out how to fix this! The alert tells me to call them BUT THIS COMPANY'S CUSTOMER SERVICE WON'T EVEN ANSWER THE PHONE. 24 hours a day, 7 days a week, 365 days a year, MY FOOT! Thinking maybe I need to shop and take my money elsewhere. And also tell Costco that this is poor service and they need to remove this as an offering before their good name is tarnished.

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Reply from Complete ID

Oct 02, 2020

Thank you for your review. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again if we can be of further of help. We are available 24/7/365. Thanks, Julie

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Anthony Oliveira

September 30th, 2020 Ashburn, VA DETAILS arrow_drop_down
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Constant monitoring of my financial accounts, email accounts, and dark web activity. As for the detail of information on flagged items, the information is rather limited.

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Reply from Complete ID

Oct 02, 2020

Thank you for your review and sharing your feedback. We are available 24/7/365. Please call us to inquire if we have more detailed information. I hope this helps -Julie.

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Cecile Birchler

September 30th, 2020 Overland Park, KS DETAILS arrow_drop_down
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Complete ID does a good job with updates on what is happening with my account. However Customer Service is horrible. I waited on hold for 88 minutes before speaking with an agent.

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Reply from Complete ID

Oct 02, 2020

Thank you for your review, Cecile. We do apologize about your experience and have taken great care to ensure this is resolved. We had an usual amount of calls come to us all at once due to an alert that was sent out. We have resolved the concern of your wait time. Please call us again if we can be of further of help. We are available 24/7/365. Thanks, Julie

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Daryl Chin

September 25th, 2020 Oakland, CA DETAILS arrow_drop_down
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Your agent was empathetic and very professional. I am quite pleased with the service provided

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Reply from Complete ID

Oct 02, 2020

We appreciate you leaving a review for us, Daryl. We are pleased that you called and our team took great care of you. Thanks - Julie

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ActualPayingCostcoCustomer

September 23rd, 2020 Atlanta, GA DETAILS arrow_drop_down
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Had SSN fraud detected. Called twice to discuss with customer service who promised a call back from a specialist 3 business days later. However, 1 week later no call. Called back again and was given a number for the "agent" - only got on hold music for 30 minutes and no callback option or a way to leave a message. Doesn't look like the company is there for you when you actually need it.

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Reply from Complete ID

Oct 28, 2020

Hi there. Thanks for taking the time to bring this to our attention. We are sad to hear that you did not have a pleasant experience when reaching out to us. We were experiencing a higher than normal call volume momentarily due to some alerts that had been sent out. We have since rectified the situation with the hold time and would like to assist you further. Can you please reach back out to us for further review of your case? We are available 24 hours a day and would be happy to help. -Maggie

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Lyle Larson

September 18th, 2020 Tucson, AZ DETAILS arrow_drop_down
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Called 9-13-20 after receiving an alert fo activity on a dormant credit account. Could not tell me an account number or source of the account and told me to call 9-14 to get in touch with your resolution team. I did just that and was told someone would call me between 3 and 6 PM within 24-48 hours. I called again 9-15 after failing to get a call back. I received a message and email 9-16 with contact information for a James S. I left a phone message and sent an email and as of 9-17 Friday morning I have not been contacted. Very frustrated and disappointed with your lack of response. I’m very concerned with this alert and haven’t been able to find out anything in 6 days . It looks like Costco picked the wrong identity protection company to represent them. Lyle Larson

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Reply from Complete ID

Sep 21, 2020

Thank you for sharing your experience, Lyle. I will send your feedback to the manager of our resolution specialist department. This does not meet our customer experience expectations. I hope this helps-Julie.

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Ray Ekhaml

September 17th, 2020 Pocatello, ID DETAILS arrow_drop_down
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Took time & effort to understand my request

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Reply from Complete ID

Sep 18, 2020

Thank you for your sharing your experience with us. We will review your call to learn how to improve. -Julie.

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David W Graeff

September 16th, 2020 Fleetwood, PA

I just signed up and everything was very easy to do. I had a question and called up support team member and she did a great job. I had no wait time to talk to the support person to come on line. If this how easy it will be you will get nothing but good ratings from me.

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Reply from Complete ID

Sep 18, 2020

Thanks for leaving us a great review, David! We are available 24 hours a day, 7 days a week and 365 days a year to assist you. -Julie

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Michael Deraya

September 16th, 2020 Roseville, CA DETAILS arrow_drop_down
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Great Experience. Someone tried to open an account using my name. Complete ID helped me contact the financial institution so walking int he door I had credibility. We were able to stop to application for the account before it was approved so everyone is happy. Thanks Complete ID!

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Reply from Complete ID

Sep 18, 2020

Thanks Michael. I'm happy to hear that our Resolution Specialist was able to help call the financial institutions with you. -Julie

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Caren Verde

September 14th, 2020 Roselle, NJ DETAILS arrow_drop_down
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I like the frequent emails I get to check my account.

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Reply from Complete ID

Sep 18, 2020

Knowing about the key changes on your credit report is a great way to stay informed and engaged with your credit report. Thanks for leaving us a review - Julie