Complete ID is an identity theft protection product by Experian made available exclusively to Costco members. Complete ID's goal is to "deliver complete peace of mind at the best possible price."

While similar identity protection products will range between $19.99 to $29.99, Complete ID is offered for $8.99 per person per month for Executive Costco members and $13.99 per month for Costco Gold Star and Business members.

Complete ID provides credit monitoring services that include all three main credit reporting bureaus in addition to 12 different monitoring features, U.S.-based certified identity theft restoration, and up to $1 million in identity theft insurance*. 

The Good

  • Affordable Plans
  • Multiple Monitoring Services
  • Identity Theft Insurance
  • 24/7 Customer Service
  • Informative Online Education Center

Affordable Plans

Complete ID's identity protection plans start as low as $8.99 per month for Costco Executive members.

For an additional $2.99, Executive Costco members can obtain child monitoring services. Gold Star members can obtain child monitoring services for $3.99 per month.

In comparison to other identity protection services, Complete ID does offer some of the most affordable identity theft protection coverage.

Monitoring Services

Complete ID offers a large number of monitoring services, including credit monitoring from all three major credit bureaus (Experian, Equifax, and TransUnion). Potential customers should note that monitoring with Experian begins within 48 hours of enrollment in Complete ID and monitoring with Equifax and TransUnion takes approximately four days to begin.

In addition to credit monitoring, Complete ID offers financial account monitoring, criminal records monitoring, non-credit identity monitoring, dark web surveillance, payday loan monitoring, and social security number monitoring.

If any suspicious activity is detected, the company will issue a fraud alert to the customer.

Complete ID does offer a variety of other services included in its identity theft protection product. These include annual credit reports from all three credit bureaus and 24/7 customer support.

Helpful Identity Theft Insurance*

Complete ID provides customers with up to $1 million in identity theft insurance with no deductible. This policy covers and reimburses certain expenses if an identity theft situation, like a data breach or any other form of identity abuse, occurs.

According to the Complete ID website, the company's identity theft insurance covers lost or stolen wages/income, attorney fees/legal fees, child care/elderly care, refiling loan expenses, and more. Complete ID also provides full-service identity restoration as well as lost wallet replacement assistance.  

24/7 Customer Service

Complete ID customers can receive U.S-based customer service help around-the-clock.

For customers who find that they have fallen victim to identity theft, Complete ID offers direct communication with a designated identity theft restoration specialist.

The company's restoration specialists often offer an immediate plan of action. They walk customers who have has their identities stolen through the entire restoration process which can include calls on the customer's behalf and the filing of report paperwork.

Complete ID also provides customers with a full online list of potential steps they may have to take to recover from being an identity theft victim.

According to the Complete ID website, the Complete ID restoration "specialists can be granted limited power of attorney and can take action on your behalf."

Informative Online Education Center

For an identity theft protection company, Complete ID offers a good amount of online educational resources.

Complete ID is very transparent on its website and has an entire education center section on its website dedicated to teaching people about identity theft.

Some of the topics covered under the education center section include how thieves commit identity theft and identity fraud, how identity theft can affect a credit score, how people can protect their social security numbers, what to look out for when it comes to your credit report, how to spot fraudulent activity, and much more.

Both customers and non-customers can access Complete ID's online education center. 

Visit Site

The Bad

  • Lack of Services

Lack of Services

Complete ID does not provide a number of important services including credit card, checking, or savings account real-time alerts, data breach notifications, a service guarantee for lawyers and experts, or investment account activity real-time alerts.

It is also unclear whether or not the company provides anti-virus software. 

The Bottom Line

Complete ID offers a number of affordable identity protection services and several monitoring services including financial account monitoring, credit monitoring services for the major credit bureaus, as well as social security number monitoring, and up to $1 million in identity theft insurance.

The company's identity theft insurance covers lost or stolen wages, legal fees, and more after a theft takes place. Additionally, Complete ID offers reliable identity restoration assistance which includes lost wallet replacement assistance.

On the Complete ID website, both customers and non-customers can access the company's online education center to learn more about identity theft. 

Complete ID also provides a variety of fraud alert notifications if there is any hint of suspicious activity, an annual credit report from each of the main bureaus, and 24/7 live customer support.

However, Complete ID fails to provide a number of important identity theft protection services. The company does not seem to provide a number of important services and also does not appear to offer any anti-virus software. Customers who wish to enhance their device security must buy software themselves.

If you are interested in identity protection services, it is recommended that you read Complete ID reviews and conduct thorough industry research to see if Complete ID is the right company to help you protect your identity. 

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.  

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.7
starstarstarstar_halfstar_border

359 Reviews

Review Breakdown

5 star
55%
4 star
10%
3 star
7%
2 star
6%
1 star
21%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Sheriann

January 17th, 2020 Littleton, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I found out that not only my phone number, but my husband and daughter's numbers had been discovered on the dark web, I had no idea what to do; but when I called in and the rep a Complete ID walked me through the steps I needed to take, I felt better...not totally comfortable, because someone was still out there with my personal information, but at least I had done something about it. The representative helped ease my otherwise troubled mind. Thanks Complete ID!

starstarstarstarstar

Tom

January 17th, 2020 Overland Park, KS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Complete ID has been great for me. The one time that I needed to call with a potential credit card issue, they were quick and helpful. 10 out of 10!

Complete ID Logo

Reply from Complete ID

May 16, 2019

Hi Tom. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Rene'

history
starstarstarstarstar

Ted Berg

January 16th, 2020 Naples, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The rep just wonderful and tremendously helpful. Great security explanation and guidance on step to take to better protect myself in the future along with providing a good explanation of the breach.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Ted. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

john hancock

January 16th, 2020 McKinney, TX

My inquiry was handled as promptly and professionally as you could for. I called one evening and was courteously told that she would take my information and advised me of several options and stated someone would contact me in the morning. I received a call from the restoration specialist, Grey Peterson, first thing in the morning. He thoroughly explained my options and set up a fraud alert with the three credit agencies. He was courteous, professional, and knowledgeable. I was very impressed and pleased with the service I received.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Reggie Gray

January 16th, 2020 Boulder, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very reassuring to have this service. When I get an alert and call they are knowledgeable, helpful and take plenty of time helping me take the steps I need to secure my information online

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Reggie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Rick Wallace

January 16th, 2020 Oakland, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service and explanation. Easy to talk to.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Rick. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Robert Buchanan

January 16th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Friendly customer representative with answers to my questions. She was not rushed and time was no issue.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Robert. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Luis Tellez

January 16th, 2020 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

WAS VERY PLEASED HOW THE REPRESENTATIVE ANSWERED THE QUESTIONS THAT I HAD REGARDING AN ALERT

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Luis. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstar_borderstar_border

DK

January 16th, 2020 Irvine, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good customer service but the app doesn’t work well. I get notifications so I attempt to login. It asks me for a code it sends to verify my identity. I input the code and it goes back to the login page. I tried everything tech support suggested but to no avail. Very frustrating.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Mike Newbold

January 16th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I really enjoyed my experience, They were very helpful.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Mike. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

V Tapia

January 16th, 2020 Billings, MT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Representative knowledgable and able to answer our questions without delay after a long hold time.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Richard Rismiller

January 16th, 2020 Oak Island, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like the security that it provides. No more wondering if my online credentials are compromised or will identity theft will suddenly happen - i.e. if I observe the rules for passwords and change them regularly.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Richard. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

irwinw

January 16th, 2020 Kennesaw, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had a notification and followed up with a phone call. The person answering was very knowledgeable in helping me understand what if anything I needed to do next.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstar_borderstar_borderstar_borderstar_border

William

January 16th, 2020 New York, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I ordered the service on 1/11, and when I tried to log on it wouldn’t let me, called customer service 4 different times to be hung up on? Trying the next day, I get thru to someone and was hung up on for the final time, this experience with this establishment has been very disappointing.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi William. Thank you for sharing your experience with us. This is certainly not what we strive to provide to our customers. If you could please privately provide your phone number, we will review your experience and strive for much better. Thank you. -Rene'

starstarstarstarstar

Liz

January 16th, 2020 Clovis, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer service rep was very thorough. I called at a late hour and was helped promptly. He answered questions and dug deep until we arrived at the conclusion that the Alert was good to receive, yet it turned out to be something I had initiated in December. Keep up the good work, I’m glad I have your service. Regards, Elisabeth Mell California

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Elisabeth. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstar_borderstar_border

BYUFan

January 16th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The reports and information are good. However, they don’t really offer any value beyond that. I still had to do all the leg work to get my credit report corrected and sorted out. Their “advocate” is not helpful.

starstarstarstar_borderstar_border

HEMANTH K KOLLA

January 16th, 2020 Dublin, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The recent Interaction wasn't that great. The Customer service Rep was not able to help much about the notification

starstarstarstarstar

John Riley

January 16th, 2020 Ellensburg, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My call with Complete ID with the professionalism and was pleased with the help I received. Thanks

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi John. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Jess

January 16th, 2020 Brighton, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Anytime we have a question or concern it’s resolved in the most professional manner. Feel safe and protected.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Jess. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstar_borderstar_borderstar_border

Rima Massoud

January 16th, 2020 Sugar Land, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I have called and no one called me back. I have not been able to login to my account for weeks.

starstarstarstarstar

Atherton Rusty

January 16th, 2020 El Paso, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very good and helpful experience courteous person helped me.,

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Atherton. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Pat Hamilton

January 16th, 2020 City of Saint Peters, MO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The agent who helped me was very knowledgeable and helpful.

Complete ID Logo

Reply from Complete ID

Jan 16, 2020

Hi Pat. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Denise B.

January 10th, 2020 Indio, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had 2 Dark Web alerts that Complete ID emailed me on. I contacted customer service and they thoroughly explained the alerts to me and my best action to take to avoid any identity theft. They were very helpful and answered all my questions. I would recommend Complete ID to everyone.

Complete ID Logo

Reply from Complete ID

Jan 13, 2020

Thank you for sharing your feedback. Exceeding customer expectation is our goal. Helping you protect yourself from Identity theft is our passion. Thank you, Julie.

starstarstarstar_borderstar_border

Walter Deines

January 10th, 2020 Anderson, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Changing passwords is very difficult to do by following your instructions, even with help by phone. I do not text or use my cellphone for downloading apps. I prefer simple email step by step instructions that can be followed to completion with an acknowledgment when done.

Complete ID Logo

Reply from Complete ID

Jan 13, 2020

Thank you for providing that feedback for us. We will review your call and hopefully learn how to make things easier in the future. We value your opinion. Thank you, Julie.

starstarstarstarstar

Jan

January 9th, 2020 Albuquerque, NM DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer service representative was very courteous and helpful.

Complete ID Logo

Reply from Complete ID

Jan 09, 2020

Hi Jan. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Loren

January 9th, 2020 Laguna Woods, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had an excellent experience with the Complete ID representative. She was very patient with me as we worked through difficulties I was having in accessing my account. It was complex and took quite awhile, but it was fixed.

Complete ID Logo

Reply from Complete ID

Jan 09, 2020

Hi Loren. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Julie

January 9th, 2020 Freehold, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to sign in and the price is very competitive.

Complete ID Logo

Reply from Complete ID

Jan 09, 2020

Hi Julie. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Diane Schmitz

January 9th, 2020 Mountain View, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They did a good job of explaining the situation.

Complete ID Logo

Reply from Complete ID

Jan 09, 2020

Hi Diane. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Renate Ortmann

January 8th, 2020 Sequim, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Complete ID notified me of an issue with one of my accounts and urged me to get in touch with them. Upon calling I was quickly connected to a very knowledgeable employee who explained the situation. Following her suggestion I will now take corrective steps. I highly recommend Complete ID to anyone, a very responsive Company with well trained, friendly employees.

Complete ID Logo

Reply from Complete ID

Jan 09, 2020

Hi Renate. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstar_borderstar_borderstar_borderstar_border

Chris Cheatham

December 31st, 2019 Midlothian, VA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have asked to open a new case twice and been turned away. I need help and I am not getting it.

starstarstarstarstar

Charles Edward Gale Jr

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Excellent service and communication. Experienced Identity Fraud and they have offered great service.

Complete ID Logo

Reply from Complete ID

Jul 30, 2019

Hi Charles. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

history
starstarstarstarstar_border

graham powers

December 31st, 2019 Fraser, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I had specific questions on some dark web notifications. I received detailed info, but little elaboration.

Complete ID Logo

Reply from Complete ID

Nov 06, 2018

Graham, thank you for the positive review. We look forward to continuing to serve you. -Josh

history
starstar_borderstar_borderstar_borderstar_border

Richard DeVito

December 19th, 2019 Weston, MA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible > I had to call four times to get the info I needed. Last call was the worst. I had to give the lady everything in the world cause she could 'nt find me. Finally had to give her my social on a cell phone. I should have hung up and called someone else in your company. I was probably talking to a scammer who hacked into your system. You should check the records to see if the last call is on your records. I know I'm stupid for giving her all that info, but I've been sick. Check your people's recorded lines and let know what happended.

starstarstarstarstar

Dolores

December 19th, 2019 Los Angeles, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very helpful and informative during a difficult time. Thank you so much.

Complete ID Logo

Reply from Complete ID

Dec 19, 2019

Hi Dolores. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Gina

December 18th, 2019 Scottsdale, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Once we got a supervisor named Aaron, he provided great info unlike the first person who took the call named Rachel. She needs training.

Complete ID Logo

Reply from Complete ID

Dec 19, 2019

Hi Gina. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstar_borderstar_borderstar_border

Harvey Morse

December 16th, 2019 Scaly Mountain, NC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The alerts show my passwords as asterisks. There is no way for me to know which I used with my email for a particular site that was compromised, which renders the whole prevention process useless! You need to let me see my password and identity the site it was compromised with. Some of your language regarding the site, is your technical gobble gook and meaningless.

Complete ID Logo

Reply from Complete ID

Dec 19, 2019

Hi Harvey. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a great Holiday! –Rene'

starstar_borderstar_borderstar_borderstar_border

Chip

November 20th, 2019 Marietta, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Myself and my wife initiated cell phone service over a week ago. Lifelock notified me within seconds. CompleteID still has not notified either of us. What exactly are we paying for???

starstarstarstarstar

Manuel

November 18th, 2019 Rancho Cucamonga, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The representative I spoke with was very willing to help me with my concerns and questions. She took the time to explain each question I had about my account.

Complete ID Logo

Reply from Complete ID

Nov 18, 2019

Hi Manuel. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Maxine Dewey

November 18th, 2019 Blackfoot, ID DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

It was a very easy process and they solved the problem

Complete ID Logo

Reply from Complete ID

Nov 18, 2019

Hi Maxine. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar_border

W E Fowler

November 18th, 2019 Reno, NV DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The person I spoke with yesterday was well versed in what needed to be done. The only reason why I did not rate him with five stars was that he was very aggressive and in a hurry to complete the call.

starstarstarstarstar

Karl Willig

November 14th, 2019 Santa Barbara, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was notified promptly of a credit inquiry that was occasioned by a fraudulent attempt to create a credit card in my name. I was able to contact the vendor in question and ensure that the account was canceled.

Complete ID Logo

Reply from Complete ID

Nov 14, 2019

Hi Karl. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

Catfish

November 14th, 2019 Douglassville, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I received a notification from Complete ID that my email address had been found on the Dark Web. I called to inquire. The associate explained it ha been taken from Whitepages.com which had been hacked. He told me to change my password (which I had already done) and not to open any suspicious emails or links (which I never do - I delete them). We discussed that emails are part of Public Information and if I have taken the above steps I should be fine. Talking to him greatly relieved my worries. Thank you so much.

Complete ID Logo

Reply from Complete ID

Nov 14, 2019

Hi there. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar

NP

November 13th, 2019 Bremerton, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

No matter what I did I wasn't able to log in to my account. I normally work on accounts in the wee hours of the morning so having computer systems down for maintenance didn't help my frustration either. Ivy came to my rescue. She patiently helped me to log in. It was no simple task. Site asked for my email address to log in but in my case that wasn't going to do it. Ivy then helped me to change my PW. She stayed with me until I was able to log in successfully. Of course this meant that she had to manually paste my PW into the site or it didn't work. Hope I am one of those unlucky few with such frustrating issues to overcome. Thank goodness for representatives like IVY. Sorry for the confusion, but it was very frustrating for me - not a super user but definitely not a novice.

Complete ID Logo

Reply from Complete ID

Nov 13, 2019

Hi. Thank you for your feedback. I am glad that Ivy has exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstar_borderstar_borderstar_borderstar_border

Jeff

November 12th, 2019 Roseville, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Found and address irregularity. telephone agent transferred me to the source, sat on hold for 20 minutes to have them hang up on me. your agent led me to believe there would be no wait.

starstarstarstar_borderstar_border

Harvette04

November 12th, 2019 Maple Valley, WA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I called because I received an email that said I have an alert and I should log in to Complete ID immediately. I logged in and there was no message. When I called, the agent who answered my call, could find no message either. What a waste of my time.

starstarstarstarstar

Penny

November 12th, 2019 Mahopac, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was told to change my passwords because the dark web is trying to get into my e-mail account.

Complete ID Logo

Reply from Complete ID

Nov 13, 2019

Hi Penny. Thank you for your feedback. I am glad that we have exceeded your expectations. Hope you have a great day. Thank you -Dorothy

starstarstarstarstar_border

1HappyGirl

November 12th, 2019 Mill Valley, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I called inquiring about an "Alert" I received from Complete ID. The only bad experience and the only reason it wasn't a 5 star experience, was the wait time for an agent. I waited 20 minutes, but I had never received something concerning the "dark web" before and thought it was important. When your agent, Amanda, answered my call, she alone, made it worth the wait. She quieted my concern with her knowledge and reassurance, regarding this matter. Thank you, Amanda .... Katherine

starstar_borderstar_borderstar_borderstar_border

Pemmapwd

November 12th, 2019 Millis, MA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Received a spurious alert. Called customer service, was on hold for 15 minutes then was told I had to forward your email to another experian company. Your website confusing and it's hard to find the appropriate alert. If you're concerned enough to send an alert it should be be on your home page not buried in a tab with a lot of cross-marketing material.

starstarstarstarstar

Richard Peppin

November 8th, 2019 Rockville, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Their phone support was fast, helpful, and friendly.

Complete ID Logo

Reply from Complete ID

Nov 08, 2019

Hi Richard. Thanks for the feedback. I am glad that we have Exceeded your Expectations. Hope you have a great weekend. Thank you. -Dorothy

starstar_borderstar_borderstar_borderstar_border

Rick Hanna

November 8th, 2019 Portland, OR DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I want my money back. I opened account on Tuesday of this week and still can't access my account 4 days later. Customer service was helpful, but had no answers for me. JUST CREDIT MONEY BACK TO MY CREDIT CARD