Ruud

Very disappointing experience with Rudd Heating & Air. We hired Rudd to perform routine maintenance on all six HVAC systems in our home. The experience resulted in my cancelling our maintenance agreement and taking our future HVAC business elsewhere. After completing the maintenance, we were told we would receive a report detailing their findings and recommendations. Nothing came. Three days later, I had to contact the office and ask for it. When the report finally arrived, their recommendation for three of our units was essentially to replace them rather than spend additional money on repairs. What they did NOT provide was equally important: no estimates for the identified repairs, no prices for replacement systems, and no comparison showing why replacement made more financial sense. Some of the individual problems identified appeared to be relatively modest repairs. If you're recommending that a customer replace three HVAC systems, it seems basic to provide the cost of repairing the problems versus replacing the equipment. Rudd provided neither. There was also no proactive follow-up. I would have had to contact them yet again just to learn what it would cost to implement their own recommendations. More concerning was what happened during the maintenance visit. One outdoor A/C unit is connected through our Generac generator's load-management system. It was operating before the maintenance. During or immediately following Rudd's work, that A/C stopped receiving power through the Generac equipment. An electrician was sent out. We were charged $225 to diagnose the problem and another $150 to bypass the affected Generac component so the A/C would operate. We were then quoted approximately $550 to replace the entire box because the individual component supposedly could not be located. I understand that components sometimes fail and that timing alone does not prove Rudd caused this failure. My complaint is how little interest Rudd showed in determining whether anything done during their maintenance could have contributed to it. The office's position was essentially that they didn't know what caused it, their technician having just worked on the equipment could simply have been a coincidence, and therefore I was responsible for the diagnostic charge. I then spoke with John, who identified himself as a service manager. Rather than discussing what their technician actually did during the maintenance or whether any of it could have affected the Generac load-management circuit, he repeatedly told me these components "go bad all the time." His attitude during the call struck me as remarkably dismissive and arrogant. There was no meaningful effort to investigate what occurred and seemingly no willingness even to consider whether something that failed during their service visit warranted further examination. His basic position appeared to be that these things fail, mine failed, and Rudd wasn't responsible. To be clear, I cannot prove that Rudd caused the Generac component to fail, and I am not claiming that I can. What I can say is that it was functioning before their maintenance, the problem appeared during or immediately following their work, and their response was to charge me to diagnose and bypass it while dismissing the timing as coincidence. Taken together, this was enough for me: I had to chase them down for the maintenance report they promised; they recommended replacing three systems without providing repair costs, replacement costs, or meaningful comparisons; there was no proactive follow-up; an electrical/load-management problem arose during the service visit; and when I questioned it, I received additional charges and a dismissive response from management. I cancelled my maintenance agreement during that conversation. With six HVAC systems in our home, there will inevitably be substantial repair and replacement work in the future. After this experience, that business will be going somewhere else. Call with John: https://drive.google.com/file/d/1WNmy53CayddH0bF_-q0g3-qNkhOF0HjW/view?usp=drivesdk

I installed a Ruud to replace my carrier system. They seemed comparable as far as the specifications, however it is not nearly as good as the carrier. It does not seem to have the capacity as the same specified system and does not have the same feel as my old unit. It was slightly cheaper, but the cost trade off was not worth it to me. I would compare it to maybe a Chevy vs Cadillac. It will get you there, but if you step down you will not be satisfied.

Purchased the 2 Stage Electric A/C System on 07/10/2020. We have regretted it ever since. We have had numerous issues since we purchased it. As of right now we are in our 8th day without air conditioning. We live in Louisiana and it’s JULY! Apparently, the part that we need is almost nonexistent. Our warranty covers “parts” but what good is that if you can’t get the parts. Apparently some computer board is out and they can’t get them. They say they have located one 210 miles from here and they will have it tomorrow. And, every time we have to call our A/C man that’s another $250 (at least) for the service call. I would NEVER recommend this product to anyone I know. It’s been a costly mistake! P.S. There is no such thing as quality products in this country anymore. Everything is out sourced to China, Mexico and who knows where. Pam W. 🥵 Pine Grove, LA

4 years ago my HVAC system failed and the coil was leaking Freon. I called my local HVAC guy and discovered that I had two alternatives pay for a new coil, which was quite expensive or replace the entire unit. I decided to replace the entire unit with a Ruud system, comprising the outside compressor and the attic heating / cooling system. When the system was turned back on I was surprised at the flow of cool air that the Rudd provided. It was considerably more capable of circulating air than the unit it replaced. The unit is very well built, with side panels providing easy access making servicing easy. The system runs quietly and since installation I have not had any reliability issues, so would be more than happy to replace the second system with a Ruud should that unit also fail. In fact, I would go one step beyond that and state that my next unit will be a Ruud. Thanks for a worry free HVAC experience!

My Ruud unit was installed about 4 years ago. This past week the fan motor went out. I had a contractor install a replacement. Ruud will now not honor the part replacement warranty. I have contacted them multiple times regarding this. I have been told that since the part was not purchased from a partnered distributor, they cannot honor the warranty. As well as that since I am the consumer, I cannot open a warranty claim, only the contractor can. This is an insane statement, since I am the end user of their product. I would not recommend them to anyone at this point.

We just had a complete HVAC installed at the end of summer last year. Heating bill has been great, can’t wait to see what the AC bill will be

I’ve had to replace my fan motor the past 3 years. I’ll NEVER buy a Rudd again.