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2 User Reviews
LAST UPDATED: July 26th, 2022

With over 140 years of experience, York introduced a revolutionary practice into the HVAC industry through its “air washing” system in 1914. Its new air washing system later evolved and became known, in modern times, as air conditioning. Soince becoming a brand of Johnson Controls, York has led efforts in research and development into new HVAC technologies.

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The Good

  • Energy-Efficient
  • Warranty
  • Experience
  • Client-Focused

Energy-Efficient

York has been in the business of innovation from the beginning, wiht its revolutionary “air washing” system was a precursor to the modern-day air conditioning system. Today, York maintains a strong focus on energy efficiency as the world begins to realize the importance of creating sustainable, energy-efficient HVAC systems.

Warranty

York offers potential customers a 10-year warranty. Because many companies in the industry are not as transparent with warranty information, customers will find York’s upfront warranty information a relief when searching for good HVAC companies.

Experience

York got its start as a manufacturing company in 1874 and began by making ice machines to replace the need to ship ice from the Great Lakes. This tendency for innovative, industry-changing methods makes York a unique company in the HVAC industry.

Client-Focused

So many of the bigger HVAC companies focus on the expensive, high-end systems that can be sold for more money. It can be frustrating for customers with smaller homes to find a/c and heating systems that fit the size of their houses. York offers attractive designs and space-efficient systems, making its services indispensable for every type of customer.

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The Bad

  • Undisclosed Information
  • Customer Support

Undisclosed Information

It is extremely difficult to determine pricing information from York’s website. Additionally, there is no information regarding fees. Some companies offer discounts and specials on products or services on their websites, but York does not offer any special incentives from what can be determined on its website.

 

Customer Support

The website does not include a 24/7 service or an online chat option. York does provide a contact form for customers who are willing to wait for a response. Customers may also call in to find out more information.

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The Bottom Line

Even though York doesn’t have much information about pricing and fees, the same is true of most companies in the HVAC industry. York more than makes up for its lack of information with a straightforward warranty and years of expertise in the industry. We recommend that customers consider adding York to their list of possible HVAC providers.

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Review Source

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Dan Wandell Murfreesboro, TN

I recently had my package unit HVAC system fail after 14 years. In researching a replacement, and upon the advice of my trusted HVAC company, I had a York system installed. The 3-ton unit that was installed is a "beast" of a system. It is both larger and heavier than my prior system. I do not know if this is good or bad, but it does seem to be a more robust system than my other "premium brand" HVAC unit. Since it has been installed, I have noticed that the York system runs significantly quieter than my other system. I am also experiencing a little better A/C output than before, which is important here in the south. One thing that I really like is that I was able to get a 10-year full parts AND labor factory warranty. The labor component was an extra charge, but I believe it will be well worth it in the long run should there be any failures. Labor is very expensive, if it is ever needed.

1 month ago

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Review Source

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Danielle Edwards Sedalia, MO

Bought a York outdoor unit in 2018, has worked amazing and when we needed it serviced it had a great warranty.

3 weeks ago