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Home Guardian Heating and Air

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LAST UPDATED: November 9th, 2021

Home Guardian Heating and Air — referred to as Home Guardian — is one of Colorado's most trusted HVAC companies. The company is relatively young (founded in 2014) but hasn't stopped it from building a name for itself for professionalism, customer service, and industry-leading guarantees. 

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The Good

  • Guarantees
  • Guardian Protection Club
  • Financing
  • NATE Certified Technicians

Guarantees

Perhaps what sets Home Guardian apart from its competition is its commitment to its customers. While most HVAC companies offer an equipment or workmanship warranty, Home Guardian offers six customer satisfaction guarantees. 

  • 1 Year Lowest Price Guarantee — Find a quote for less and Home Guardian will pay you the difference plus $200
  • 1 Year In-Home No-Risk Trial — Try your system for a year. If you’re unsatisfied Home Guardian will give you a full refund
  • 3 Year No-Lemon Guarantee — New systems that fail and can't be fixed, result in you getting a brand new system
  • Premium In-Home Warranties — Free with the Guardian Protection Club, never worry about breakdowns again
  • $100 On-Time Guarantee — If your technician is late for a warranty service appointment you get $100
  • Property Protection Guarantee — If Home Guardian damages your property, it will send a pro to repair it (no questions asked)

Guarantees are an excellent way for businesses to entice customers. This plethora of guarantees indicates that Home Guardian is serious about being a professional solar company that cares about its customers. 

Guardian Protection Club

Home Guardian's Protection Club is a month-to-month membership that keeps your HVAC systems up and running. There are several benefits to joining the club, including the following:

  • Priority service call within 24 hours of request
  • System tune-ups performed every season
  • 10 percent service discount
  • Repairs less than $100 are free

This membership offer is great for both those with new and older appliances. 

Those with new HVAC appliances can keep their systems running smoothly, keep their utility bills low (as healthier systems perform better), and increase the life of your appliances (and avoid early replacements). 

Those with older appliances may find themselves with lots of minor problems. Fortunately, repairs that cost less than $100 to fix are entirely free with the Protection Club. You also get system tune-ups every season, which can help your systems perform better and keep you safe (in the instance something was malfunctioning or underperforming). 

Financing

Home Guardian has partnered with Renovate America to offer homeowners different financing options to help cover the cost of their home improvement projects. You don't need to have home equity; there are no upfront costs and no prepayment penalties. 

This partnership offers a 9.9 percent fixed rate for all 1 Stage HVAC systems, no interest and payments for 12 for 2 Stage HVAC systems, and no interest and payments for 18 months for Variable Speed HVAC systems.

NATE Certified Technicians

All Home Guardian technicians are NATE certified. 

NATE comprises the United States Environmental Protection Agency and ASHRAE (the American Society of Heating, Refrigeration and Air-Conditioning Engineers). The organization certifies heating, ventilation, air conditioning, and refrigeration technicians through separate exams: the Ready-To-Work and HVAC Support Technician. 

NATE certified technicians have real-world experience and understand your HVAC system. To stay certified, technicians have to recertify every two years, ensuring they are up-to-date on industry developments and practices. 

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The Bad

  • Terms and Conditions
  • Exact Service Area

Terms and Conditions

Home Guardian makes a lot of big promises with its customer satisfaction guarantees. Still, the website doesn't disclose the terms and conditions that have to be met to qualify for the guarantees. It would be nice if the company did disclose this information, so customers know what is expected of them.

Exact Service Area

According to the website, we know that Home Guardian operates in and around the Denver area. However, it isn't specifically mentioned which counties and cities are included in the service area. 

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The Bottom Line

Home Guardian has built its business and gained a reputation due to its dedication to customer satisfaction. As far as HVAC companies go, Home Guardian offers your standard services; the company can fix your water heater, air conditioner and even install a smart thermostat.

What truly makes the company stand out is its six customer satisfaction guarantees. The company makes a lot of big promises to its customers and strives to give each client a positive experience.

However, you'll need to check with the company about the terms and conditions for the guarantees to make sure that you qualify. Additionally, check with the company about the exact service area to ensure it will service your home. 

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