Bryant
Is This Your Business?5.0
5.0
Bryant traces its roots back to 1904, when its founder, Charles Bryant, decided that he could revolutionize the HVAC industry by paying more attention to the customer’s needs. From the earliest gas-fired boilers to the innovations of today, Bryant has always striven to manufacture products that will increase the comfort of customer homes.
Top Ranked Companies
The Good
- Repair or Replace
- Warranty
- Experience
Repair or Replace
Bryant is dedicated to informing customers about when it is necessary to replace a system. Bryant also informs customers about affordable alternatives to replacing HVAC systems. This could be seen as a disadvantage to Bryant, seeing that repairs are usually less expensive than completely replacing a system. Customers will appreciate Bryant’s efforts to inform them about
Warranty
Bryant offers a 10-year warranty for customers who register their products within 90 days of purchase. Customers should be aware that repair bills (that aren’t covered by the warranty) can total anywhere from $100 to $1,000. One benefit to Bryant’s presentation of warranty information is that many companies in the industry to not specify average warranty lengths and expect the customers to figure it out for themselves.
Experience
With over 100 years of experience in helping customers choose the best HVAC options for their homes, Bryant has accumulated a high amount of expertise in the industry. Customers need not fear that Bryant lacks quality service or products.
The Bad
- Undisclosed Information
Undisclosed information
Although Bryant does well with presenting possible warranty options, it does not disclose information about pricing, additional fees, or coverage. Customers have no way of knowing whether or not Bryant even provides its services in their state. Even if Bryant does service all 50 states, customers will likely still have many questions regarding fees and prices.
The Bottom Line
Having survived and thrived in the time since its founding, Bryant has clearly succeeded in its mission to provide dedicated service to its customers. However, Bryant does not disclose much information about pricing and fees. Though it hasn’t seen the same amount of success as some other HVAC companies, it would make a good alternative to other top choices in the industry. We recommend that customers weigh the pros and cons of Bryant’s services with other top rated companies in the HVAC industry.
