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LAST UPDATED: December 27th, 2023

ARS/Rescue Rooter is a seasoned player in the HVAC and plumbing industry. What started in 1975 as a family business was acquired by ServiceMaster in 1998 alongside American Residential Services Inc. (ARS). 

Today, ARS/Rescue Rooter is a unique jack-of-all-trades, providing a variety of home services: 

  • Heating
  • Cooling
  • Drain cleaning
  • Sewer
  • Plumbing
  • Electrical
  • Indoor air quality
  • Radiant barrier
  • Insulation
  • Ventilation 

Top Ranked Companies

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The Good

  • Comprehensive Services 
  • Exceptional Service Guarantee 
  • Emergency Services
  • Financial Flexibility 

Comprehensive Services

ARS/Rescue Rooter offers a broad spectrum of services, including air conditioning, heating, plumbing, indoor air quality, attic insulation, and electrical services. This comprehensive approach positions the company as a one-stop solution for various home-related needs.

Exceptional Service Guarantee

The company's commitment to customer satisfaction is highlighted through its Exceptional Service Guarantee. 

If a client is at all unhappy with the company’s workmanship within one year of the original invoice, the company will make every effort to rectify the situation or remove your equipment where applicable and refund what you paid. 

Promising to address any dissatisfaction reflects a dedication to rectifying issues promptly and ensuring quality service.

Emergency Services

ARS/Rescue Rooter stands out by providing 24/7 emergency services, acknowledging the urgency of plumbing and HVAC issues. 

This availability is a significant advantage, especially during critical situations, demonstrating a commitment to customer convenience.

Financial Flexibility

ARS/Rescue Rooter offers no-down-payment financing options through third-party partners, making it convenient for homeowners to pay for services over time. 

The simplified application process and quick credit decisions further enhance the overall customer experience.

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The Bad

  • Customer Review Concerns 

Customer Review Concerns

ARS/Rescue Rooter has built a solid reputation over decades of service, evidenced by its growth in several states. 

However, verified, third-party reviews on BestCompany.com are needed to accurately compare the customer experience with this company against that of competitors. Existing company reviews on other sites indicate that some ARS/Rescue Rooter providers overcharge for services, tainting the brand's overall trustworthiness, even if some providers are doing right by the customer. 

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The Bottom Line

ARS/Rescue Rooter emphasizes the importance of customer satisfaction, offering a unique Exceptional Service Guarantee. That should give customers peace of mind. 

However, verified customer reviews are needed to accurately gauge the customer experience with this company. 

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