Brower Mechanical
5.0
Author: Kaitlyn Short
Brower Mechanical provides HVAC and solar service to homes and businesses. With more than 40 years in business, the company has a proven track history and competency in multiple areas. Additionally, the company values energy efficiency and helps customers reduce cost and improve efficiency, taking HVAC and solar one step further than many.
Top Ranked Companies
The Good
- Knowledgeable Technicians
- Multiple Services Available
- Customer Satisfaction
Knowledgeable Technicians
Brower Mechanical’s technicians are well-trained and know what they are doing. The company is able to provide both residential and commercial services, providing versatility as a differentiator to other companies who focus on one or the other.
Multiple Services Available
The company can provide HVAC service but also strategic planning for improving the energy efficiency of homes. Installing solar panels is also available. Finding multiple services from one provider reduces hassles for clients and ensures that systems integrate together, an added benefit. Other companies like Environmental Heating and Air do not provide solar panels, or work on commercial projects.
Customer Satisfaction
Overall, Brower Mechanical has very good reviews from customers, an indication that customers are happy with the service that is provided. The only negative comments appear to be connected to scheduling issues and pricing.
The Bad
- High Pricing
- Quality Complaints
- Upselling
High Pricing
The company’s pricing structure appears to be higher than competitors for services, especially for parts repairs. However, the company does offer service plans, which may offset the extra cost. Rocklin Heating and Air, for example, has lower prices, but is a smaller organization with less of a track history, which may be reflected.
Quality Complaints
Some customers have complained about scheduling issues and needing technicians to return to address issues that were assumed to be completed already. This may indicate quality of service issues, but may be limited to specific technicians or complex customer needs. Other companies in the space, like Service Champions Heating and Air Conditioning, face similar complaints about multiple visits, so that may be typical for this kind of work to need multiple visits.
Upselling
At times customers have complained that employees were focused on upselling new products, including more expensive service plans or services like solar.
The Bottom Line
Brower Mechanical has a long and robust track history in the HVAC, energy efficiency, and solar panels space. For customers in residential or commercial buildings needing a streamlined platform, and consultation around energy efficiency options, this is a good resource. If pricing or a focus on HVAC with complex needs arises, it may be best to pursue specialized or lower-cost options.
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Review Source
Mike Perrins Spring Hill, FL
2 years ago
