The Cal Spas got its start as a pool building company in Pomona, California in 1979. Years later the company stopped building pools and focused full-time on the hot tub business, and Cal Spas was born. The Cal Spas brand family of products includes Cal Spas hot tubs and swim spas, and Cal Flame high-end outdoor grills and hardware, barbecue islands, outdoor fireplaces, and firepits. From selling swimming pools to the homes of families around the world, Cal Spas remains committed to giving you new ways to enjoy the outdoors on any budget.

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The Good

Warranty
Time in Business
Customization Feature
Swim Spas

Warranty

Cal Spas offers their customer a 10-year warranty. Customer can have confidence in the product that they have purchased when long warranty if offered by a dealer.

Time in Business

Cal Spas have been offering their products and services since 1979. The last 40 years of experience has helped them to develop and offer products that are trusted by their customers.

Customization Feature

Cal Spas allows you to customize any new Platinum Plus spa by selecting from 10 unique U-Select hydrotherapy systems. U-Select are positioned in various configurations to deliver a unique massage that pinpoints specific areas of your back. U-Select is designed for you by you for your hydrotherapy needs.

Swim Spas

Additionally Cal Spas offers Swim Spas for customer who like to stay in shape. Each customer has the option to enjoy the convenience of a complete aquatic exercise regime in the comfort of their own backyard. Swim Pro Swim & Fitness Spas offers resistance swimming against a smooth current that is adjustable to your speed and ability. You can also increase your strength with optional training accessories that target major muscle groups.

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The Bad

Undisclosed Information

Undisclosed Information

Cal Spas offers a lot of helpful information on their website. However, there is some important information that customers will not be able to find on their website. When you decide to purchase spas from Cal Spas you might not be able to find a cancellation or return policy. This is an important information for customers to know in case they are not satisfied with the product they have purchased.

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The Bottom Line

Cal Spas has been offering their product and services since 1979. Over the last 40 years they have evolved and developed products that are trusted by their loyal customers. Customer enjoy the wide variety of products that they can choose from, as well as having the option of customizing their own home spa. Additionally, for customers who like to stay in shape Swim Spas are the right choice from them. However, undisclosed information of cancellation or return policy is one of the downfalls of Cal Spas.

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User Reviews

Star Rating

3.0

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19 Reviews

Review Breakdown

5 grade

26%

4 grade

16%

3 grade

16%

2 grade

11%

1 grade

32%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Erin Adi Slade Grand Forks, BC

Kona Hot tub came defective- the light was not threaded properly, causing a leak which destroyed our flooring. There was also a chunk of plastic lodged inside one of the jets which blocked the water. The company never responded to our emails. We do like the unit, after all these issues were sorted, but wouldn’t recommend the company.

1 year ago

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Ken Nelson Riverside, CA

Spa overall seems to be solid, but customer support is seriously lacking. My spa had a manufacturing defect - one air house was disconnected and on checking I found the hose was too short. Parts for repair were only $3.22 but they refused to provide for free. Thinking they are afraid it would be admitting they had a subpar manufacturing process.

1 year ago

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samuel gordon Denver, CO

Don't believe the good reviews you see on consumer affairs. If you sort by oldest first you will see that there are years of all bad reviews until around 2016 when they started paying consumer affairs a monthly fee for "reputation management" which is soliciting reviews and only posting the good ones. Prior to that, every single review is bad. Look on any other site with reviews of Cal Spas and the majority of reviews are terrible. Even on glassdoor where employees write their opinions you can see that from top to bottom this is a shady company that makes a poor quality product and treats their customers, vendors, and employees like crap. They use many excuses to avoid covering warranty items. If you want a hot tub, buy pretty much anything else. Cal Spa is a trash company.

6 years ago

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AG FARMS Fullerton, NE

This is the worst purchase I have ever made!! 1st week touchscreen malfunction dealer replaced, within 2 days same problem, can’t use it with a wet finger! Hint.. when useing a hot tub it’s always wet. After 3 replaced screens with in 2 months it still doesn’t work correctly or at times not at all, several jets don’t work after 5 months. Stay away from these tubs

1 year ago

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Matt Westwood, NJ

DO NOT PURCHASE! They sold their customer a lemon of a hot tub, so the client had reached out to my service company for repair which we completed (and the customer was happy). Upon completion of the repair, we billed Cal Spa for the warranty work performed to which they have not paid. After multiple emails and calls, they simply don't care enough to handle it. Sad that this is how they treat a warranty provider after we bailed them out a tough situation. BUYER BEWARE!!

1 year ago

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Jadon Barre ,

Since I got my hot tub I have been the most relaxed I’ve ever been in my life. It’s great quality and great price.

4 years ago

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CoachTrista Saratoga Springs, UT

We LOVE our CalSpa. We have had it for 1.5 years and use it most evenings. The filtration system works great and we have not had any issues thus far.

3 years ago

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Bella Houtz South Jordan, UT

Cal Spas has been a great investment for my family, we love that we can all Relax and enjoy eachothers company for an affordable price.

6 years ago Edited September 14, 2021

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Rhonda Ravenkamp Soda Springs, ID

They use every excuse in the book to void your warranty. Beware. I have gone through a nightmare with the manufacturer for 2 years. Now I'm out almost $8000 and a hunk of junk sitting on my patio.

6 years ago

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John E Leadore, ID

It is a joy to have, we receive a lot of relief from the Jets and hot water feel we should’ve made the investment much sooner

4 years ago

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THOMAS CAHILL Davis, CA

Tub has worked flawlessly for years, with just one service

7 years ago

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James Allen Fellows Corona, CA

They suck, I would never ever buy another hot tub again. The smell, the upkeep was horrible. The customer service lacks professionalism.

7 years ago

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MC Salt Lake City, UT

Good quality but very expensive would like a better design for the money

7 years ago

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Taylor Siren Gilbert, AZ

Cal Spas add extra comfort and pleasure to my home for a low cost.

6 years ago

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K R Fairfield, CA

Easy to install and operate. Did not require large dollar expense for maintenance.

7 years ago

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Monte L. Beers, Manteca, CA Manteca, CA

Good product, maintenance is easy, owned for years

7 years ago

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Sky J

It was simple it had the seats and the jets

7 years ago

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Cheri Powell

Quality isn't the best there was a quarter size hole in it when we received it

7 years ago

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Karen Griffith

They failed to properly sea a screw and we had a flood.l

7 years ago