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Bullfrog Spas

5.5 Overall Score

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Bullfrog Spas

Name: Bullfrog Spas
Rating: 3.8

3.8

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46 User Reviews

5.5

Overall Score

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3.8

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46 User Reviews

5.5

Overall Score

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Author: Kaitlyn Short

LAST UPDATED: August 6th, 2024

Bullfrog International, LLC was founded in Salt Lake City, Utah. The company engineers reliable modern hot tubs, manufactured with cutting-edge technology. Bullfrog Spas offer a wide range of products the fit the taste and style of each of their customers.

Bullfrog Spas offers a complete selection of premium portable spas and hot tubs in sizes, layouts, color combinations and styles to suit every need. Whether it’s their top of the line A Series with distinguished custom options and features, the highly designed and modern STIL, the quality R Series or their value focused X Series, you will find hot tubs and spas for every lifestyle and budget.

Bullfrog Spas offers a 10-year warranty on its products. Each customer that purchases spa products from Bullfrog Spas have the option to fix any issues they might have with the products in the first 10 years of their purchase.

Bullfrog Spas offer their products and services in all 50 states, as well as multiple sales worldwide. No matter where you live you will be able to find a representative for Bullfrog Spas in your area.

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User Reviews

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3.8

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46 Reviews

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5 grade

52%

4 grade

17%

3 grade

2 grade

1 grade

20%

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Putz

We bought a Bullfrog X7-Platinum Series hot tub. Buyer BEWARE!!! We had the tub less than three years, and in a contoured seat we developed a blister the diameter of six inches. The warranty states that Bullfrog warrants the surface finish of the Bullfrog Spa not to crack, wrinkle, blister, peel or delaminate for three years from the original spa purchase date. We contacted our dealer and service manager who went to bat for us calling Bullfrog. We were told that we had to cough up another $2,100 for a newer spa since there is depreciation with the old spa. That language is NOT in the warranty. We also have to pay for the exchange, and delivery for the replacement (which is stated in the warranty). We contacted Bullfrog's warranty department personally to try to understand the difference between our tub and a new tub that it would cost an additional $2,100. Bullfrog has you pay for the newer technology. What is newer in three years? He couldn't answer our questions. He told us to speak to our dealer about the differences. Bullfrog said that they would pay for a surface repair, IF it was not a third party. It is a third party since it is a speciality surface job. We got the run around. Either way, we have a three year old tub with problems and have to dish out more money. What good is warranty if they don't honor it? Bullfrog needs to include language in their warranty about buyer's tubs depreciating value, and having to pay a difference in a newer tub. The current language states that they reserve the right to instead provide a replacement spa equal in value to the original purchase price of the defective spa.

3 months ago

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Julie Roos Nashua, NH

Absolutely love our new Bullfrog spa! For many years we had a Sundance spa, which was nice, but the Bullfrog Jetpaks are far superior for therapeutic massage. We have the 2023 A7, which has 5 paks and a seat with jets and no pak. We LOVE the technology as each pak can be adjusted on the strength of the propulsion. There are different seat depths in the tub, with various additional jets not on the pak for thighs, hands, feet etc., and being able to EASILY move the pak to the seat that works best for you with that pak is awesome! The filters are much better and easier to clean as well. The design and lighting are beautiful, and the fact that there are power buttons on the inside of the spa away from the entrance is another great feature. We don't have the sound system, but have a floating speaker with Bluetooth (Amazon). The engineering and design is far superior to the Sundance spa. No regrets & LOVE this spa!!

1 year ago

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Janessa Herriman, UT

We love our Hot Tub from Bullfrog. We have had it about one year and they have been great at servicing it when it needed it. Their customer service is fantastic and they are quick at getting out to fix anything- a couple of our speakers went out, which was a disappointment, but they replaced them quickly and for free. Their system is amazing with the jet packs and the ability to totally customize your experience.

5 years ago

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CyberKnight

I purchased an A6L Plus spa and it was delivered in about a week and was electrically connected the following day. It was discovered after power was applied the new spa wasn't working correctly and the pump appeared inoperative. I contacted Bullfrog support and they indicated it was likely air in the lines. After continuous bleed of the line which indicated no air was in the lines Bullfrog schedule a tech to come out 5 days later. On the scheduled date around noon I called to verify the tech was still coming and got no answer from customer support and left a message which was not returned. Two hours later I called sales and someone answered the phone and verified I was scheduled. About two hours later the Tech arrived and in less than 10 minutes he verified the pump was bad and he didn't have a replacement and would need to order one. Two weeks later I call customer service and again no one answers and I call again and a female representative took my name and phone number and stated she would transfer me to Tyler. After waiting on hold she returned to tell me he was on the phone and he would later return my call which did not occur. At this time, I am going to call Costco whom I made the purchase through and seek to return their defective spa.

6 months ago

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Krysty Todd

We spent $12,000 for our BullFrog Spa! I’ve been complaining since installation last November of 2023 that the jets don’t work right!! FINALLY someone came out in April of 2024. The Tech said he didn’t know how to fix it and left. Now they won’t return our calls and have gotten no results!! DON’T WASTE YOUR MONEY WITH THEM!!! We bought another hot tub spa in 2022 with BACK YARD SPAS IN KNOXVILLE TN.. WAY BETTER TUB AND HALF THE MONEY!! We should have stuck with them!! NEVER AGAIN!

7 months ago

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Gabe Burton Riverton, UT

We purchased our Bullfrog Spa a few weeks ago and it was delivered and set up last Saturday. We’ve been in it every night. The purchasing experience was easy, our questions were answered by people who knew the product. Delivery and setup were quick and on time. The spa is nice and the lights are cool. My husband really enjoys that you can change the pressure of the jets.

3 years ago

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David Anderson Providence, UT

At first I was told not to buy a bullfrog. Each chair in the hot tub has independent jet packs that can pull out and be changed. I was told that those get mold behind them and don't work well. Well they were absolutely wrong on all accounts. The corner modules have so much power, they don't get mold, and they can be customized to whatever you want. I had a Jacuzzi for years and I only sat in 1 chair because they couldn't be modified. Now with the Bullfrog, every chair has insane power, and is custom fit to what I like all for the same price.

4 years ago

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J H WA

Steer Clear at All Costs!!!!! We purchased an A6L in early 2019. The spa has been falling apart since day one. The foam pillows have deteriorated, the exterior status light caught on fire, the base of the spa is cracking and falling apart, all the clips for the pillows have broken, the labels for the cup holders and buttons have fallen off, the knobs on the jet packs have fallen off, the rotating jets in the jet packs stopped rotating, the motors have overtime begun to make loud vibrating noises, and the list goes on. All I can say is don't make a $13K mistake like we did. Since our purchase 3 of our neighbors bought spas from other manufacturers as they witnessed the poor quality of the Bullfrog spa. Life Lesson Learned for Sure. FYI, they don't stand behind their products whatsoever!

11 months ago

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Marco Novy North York, ON

Very poor warranty service and customer service. If something is wrong with your hot tub don’t expect to have it fixed soon. Thr company draws it out months and months with no end in sight. This isn’t a good company and it’s a very haphazardly organized business. Honestly, I wish I had better things to say. My wife and I were excited to get a Bullfrog Spa. Experiencing heavy buyers remorse. Our 3 person tub valued at $21k has been so loud because of something not working right. 2 techs came out and I’ve posted multiple videos precisely indicating the issue. Only to be told it’s normal. We can hear the hot tub from within the house it’s so loud. Bullfrog said it’s normal. It’s very far from normal and they try to avoid warranty claims it seems. Also if you are out of service area, expect to pay $100/hr for travel time for tech to come out as it’s not covered in the warranty. Don’t be fooled by their gimmicks and I suggest to really look elsewhere

11 months ago

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BJorgensen Herriman, UT

A friend of ours just purchased a Bullfrog Spa. It is amazing. The jet pack options and customization with their spas in unmatched in the industry. My wife and I are now creating a space in our yard and are planning on purchasing a Bullfrog this year as soon as our pad is ready.

2 years ago

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Erin Farnsworth Orem, UT

We grew up with a Bullfrog Spa and when purchasing we asked a lot of people and the general consensus was that Bullfrog was clearly the best way to go. They may be more expensive than other brands, but when it comes to a giant tub that's holding a TON of water and needs to be clean, sturdy, and nice to look at - this has met expectations all around.

3 years ago

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mgillings

We were looking for the perfect hot tub for our backyard and found it at Bullfrog! I don't usually like the jets in hot tubs, I feel like they hurt, but my Bullfrog Jet system is so relaxing! I love that I was able to customize my hot tub to exactly what I was looking for!

6 years ago

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Shari Evers Lehi, UT

I had wanted a hot tub for the longest time, and I finally broke down and got one. I don't know all the ins and outs of a hot tub, but the staff explained everything to me from technicalities to upkeep. I felt like a pro myself by the end of the process!

6 years ago

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Cy Bodie

Most expensive cheap hottub you will ever buy. Avoid at all costs. As soon as you have a warrenty issue then you see how they make their money. They deny deny deny. They will even say it is not their fault, but God's. Even when it was a completely avoidable issue. Just. Uy from anyone else or you will regret as I do.

7 months ago

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Brian Martucci

2-3 times a year I break the clips on the jetpak that covers the cartridges. Since it covers the cartridges I have to remove it fairly regularly to change the cartridges. I am incredibly careful and treat things with care when trying to remove the jetpak. I have repeatedly tried to call and email Bullfrog for an answer on why these break, and to ask them to make the clips out of more pliable plastic, or out of stainless steel. The manufacturer simply won't return my calls/emails. I asked my local dealer to look into this for me. One month later the dealer had not called back. I asked my dealer again and they said someone named Robert was calling the manufacturer. 3 weeks later no one had gotten back to me. I called my local dealer...again. Robert picked up! He's alive! He had an answer at the ready, he just chose not to return my call. He claims that the manufacturer said, "if the seal is not properly set at the bottom of the jetpak when somebody tries to push down to remove the jet pack it'll break the clips." I got angry. Really? That was their excuse? That my seal was not properly set?! But it is! And I am still having clips break way too easily! I am still under warranty so they pay to repair this. But once I am out of warranty in 1.5 years I'll be spending about $500 a year to fix these. Unacceptable! I would not buy another Bullfrog if you gave it to me for 90% off! I have had countless other problems with my M8. This company should do everyone a favor and shut down.

1 year ago

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Frank A Walnut, CA

Unfortunately, it has now been a few months since we received our spa, what began as pure excitement became complete disappointment! We thought we were purchasing a spa considered be built by a good brand and instead it appears the quality control is terrible. Based on the reviews we never expected the amount of problems and poor service we have received from the moment it was delivered. Even though our dealer rep Bruce has been cordial and responsive we expected the company to back up their product, and they have not. From the beginning the brand new spa did not work due to a bad heater, a pack was defective, a part that holds the chemicals is still missing, the outside lights (we paid extra for) that are on a timer, do not stay on, and now the unit makes a humming noise when turned on. It has been almost 4 months of repeated broken promises, and unreturned calls. It appears that by ignoring our concerns the Company may think we will just go away, however, We had plenty of options before making this purchase, it was a costly item and we never expected to deal with so many problems and inconveniences. Our hope that our review and experience can help others make an educated desicion when considering 'Bullfrog'.

4 years ago

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CWise Memphis, TN

Good design, and for the most part materials and workmanship. The 10 yr warranty however is a joke. Pillows started to fall apart after less than 2 years, and some LEDs failed...not covered. Local dealer not helpful...ordered wrong replacement parts. For price paid for A7, I expect better.

5 years ago

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Tom Pleasant Grove, UT

These guys are great and have a great product. Love that it is of such quality that it will last a lifetime and will bring hours of comfort and happiness to whoever buys one.

6 years ago

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Whitney Wilkins West Valley City, UT

I love Bullfrog Spas hot tubs. They are very high quality and well designed. I love their exchangable jet packs making it so you can really customize your tub to your needs/wants.

3 years ago

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Eliza Anne Jones Provo, UT

We have absolutely loved our hot tub that we purchased from Bullfrog Spas. We have had it for years and it is still in great condition. The seats are a little low for comfort, but it is an overall great product.

5 years ago

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Brett Esplin Boise, ID

FO NOT PURCHASE A SPA FROM BULLFROG. We got our spa two years ago this October. The company boasts their great warranty on their spas, 3 years everything is covered. All of our pillows are falling apart. I called customer service they told me that they donor cover pillows. We are in the market for a new spa at our main residence and will be taking our $10+ k elsewhere to a company that cares about their customers.

1 year ago

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Richard Perry

Purchased a Brand New A7 and paid nearly 15k for it! Had it delivered and the delivery technicians did not level the Hot Tub and now the water is higher on one side...Next the stereo did not work, Took the side panel off and it wasn't even plugged in from the factory! Eight months later the lights are out in one of the cupholders and is under warranty and Watson's the dealer we bought it from won't take care of it! Save your money and buy another brand! Totally disappointed with how much we spent! Thought we were getting a great Hot Tub for the money and we didn't!

3 years ago

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kelly mcvey Columbus, IN

I like the power of jets and design of hot tub. However, I purchased the optional stereo system. Big mistake! Replaced speakers three times under warranty and one time outside of warranty. Spa is 4 years old and now the Bluetooth has failed with an estimated repair cost of $500 plus labor. Would definitely not purchase again

3 years ago

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Thomas Hullinger Pleasant Grove, UT

Bullfrog Spas has given me and my family countless hours of fun and relaxation. Great investment for the family that is fun and enjoyable for all ages.

6 years ago

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Annette L Davis Goshen, IN

We absolutely love our Bullfrog spa! Our light module became loose during shipping/delivery but was readily fixed by the Watson's crew.

7 years ago

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Sarah Osguthorpe Lehi, UT

We bought a hot tub for Christmas and its so fun to spend time with family and friends in. Bullfrog Spas has brought so many people in my life closer. It's a great company.

2 years ago

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Luke M Herriman, UT

Bullfrog Spas are awesome. I was impressed with the knowledge of the salespeople. Their showroom had tons of models available on display to sit in and see all the features.

2 years ago

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Saylor D Herriman, UT

Bullfrog Spas has a wide selection of hot tubs and options within that selection, however some models were expensive and dated. We were hoping to find a hot tub for our family, but the seats in the particular models we looked at were too deep for our kids.

2 years ago Edited January 13, 2022

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Tamra Ashby Salt Lake City, UT

We purchased a backyard spa. Their customer service was great. Salesperson was very knowledgeable and got to know our family's needs and recommended a great product.

3 years ago

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Cjorduno Logan, UT

We buy all our hot tub supplies at bullfrog! They offer great products, are knowledgeable and helpful with any questions you have and offer great pricing!

4 years ago

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Shante Reeder Ogden, UT

This company was great to work with! They did a great job with delivery, and I especially appreciated the care they took when cleaning up. My family loves our new spa!

4 years ago

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Glenn Dalton Salt Lake City, UT

Love mine. Installed 20 years ago. Have had to repair leaking pipes in 2 seasons but overall a great investment. Easy to use and care for.

2 years ago

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Boston Whipple Provo, UT

Most of the seats are a weird height which makes it uncomfortable to sit in for long periods of time. The top is easy to remove and is well insulated.

6 years ago

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Eliana Randall Sandy, UT

I purchased a spa almost a year ago and I love it! It has been a great addition and my whole family loves spending time in it.

2 years ago

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Ashton Chamberlain ID

Very nice spas, could sit in them for hours. They are also very nice and customer service is amazing, their technology is absolutely amazing.

2 years ago

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Rachel Calton Herriman, UT

I’ve loved using hot tubes that come from Bullfrog spas at friends houses. Super nice and have some fun features!

2 years ago

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Katie Lewis Eagle Mountain, UT

I love my hot tub. It was perfect price and exactly what I was looking for. The sales guy was really nice also

4 years ago

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Michael Ewing South Jordan, UT

Great hot tubs. My friend has one that we use often and it’s the height of luxury.

3 years ago

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Johnson Smithfield, UT

We love our hot tub from Bullfrog Spas. It has been very durable and low maintenance

4 years ago

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Abby Driggs Provo, UT

Love the jets. My family uses this hot tub literally every day. Great speakers and light system.

5 years ago

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William South Jordan, UT

I purchased my first tub from here and the thing was terrible! I had so many problems with the pump that I just bought. A new one.

6 years ago

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Hollie sampson Hooper, UT

We owned a bullfrog hot tub for years. We loved that you could have separate jets that you can change out.

6 years ago

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Larry Z Huntington Beach, CA

Best product; best service (when needed).

7 years ago

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Jason Anderson Lindon, UT

Great quality tubs. Very comfortable and relaxing. Great looking and lots of options.

6 years ago

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Marci Randall Sandy, UT

Super friendly and helpful! The products were priced well!

2 years ago

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Emily D Herriman, UT

Bullfrog Spas are awesome hot tubs. Affordable.

2 years ago

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