Sears Home Warranty Reviews

I like the $50/month price tag- I was told it never changes either. I had amazing luck getting good repair people in at first. Then recently, I had the worst experience. Since you pay and they contract a repair person for you- you are really left with whatever they choose. This guy and his company were an avg of 3 stars. He is know to rip people off and not complete jobs. He told us our 8 year old Elite oven could not be fixed- it is a design flaw that creates our problem. He did not do any research to get to that resolution but settled to replace a part that wasn't even broken. He took a week to order parts, had to request our make and model information from us more than once and I had to drive the whole repair process. I tried to reach out to the Warranty group but they just sent me back to his company. Affordable does not make up for reliable or easy to use.

May 2018: Called Sears Home Warranty Service for a plumber. The first plumber that came out was All Star Plumbing. I gave them the $100. deductible. The plumber completed one job (clearing blockage in kitchen drain) and left three other jobs undone (kitchen faucet, bathroom faucet, and bath tub faucet). He said he was coming back....never saw him again. Called Sears to report him and to request they send me another plumbing service provider. Second plumbing serve came a few days later. I have three jobs still open. The plumber replaced kitchen faucet but never came back to replace bathroom and tub faucet. Called them several times, left messages but no one ever returned my calls. Called my home warranty company only to be told that they (K.G. Winston and Son) told them that I canceled my request for service on my bath tub and faucet (THEY LIED AND NEVER RETURNED MY CALLS to tell me they were not coming back). SIDE NOTE: I have used them before and I did like their service (don't what happened this time).

I would not recommend SHW because they were at my home to repair my freezer 8 times between Feb2010 and Aug 2020. My freezer is still not working as my ice is melting together in the unit and drops frost all over the inside compartment. Unacceptable at any point. This is what I receieved as a paying memeber under contract for 6 years. R Clamme