Residential Warranty Company Reviews

All of my four stars review is exclusively for service provided by Lane C, General Manager. I was given this warranty with the purchase of my new home. Couple of days after I moved in a leakage was discovered in basement. Two plumbers have been called to find out the problem. Finally, the problem has been found (and I was charged $99): It was the main floor powder room faucet that aged and was leaking for a long time, causing damage to the floor and cabinets. Since this issue had been overlooked on the initial inspection, I called both home inspector and RWC. I called them and the person that I spoke with on the phone asked me my issue and told me that I would be covered if I submitted a claim and assured me I would be covered up to $500. I did two estimations and emailed them to the insurance company and again made a call to make sure they choose the one that seemed more reasonable/professional to them before I went forward with this replacement. Representative again assured me that I would definitely be approved upon processing and I can send them actual invoice. When the job was completed, I sent them invoice with the breakdown of parts and labor, (separate prices with part numbers) as well as a specific cause for the failure in writing from a licensed contractor fully expecting to get reimbursed. Three days later, I received a denial email based on a reason that made me think they're looking for reasons not to pay or they're trying to stall until I give up. Of course, I was furious because I was led to believe that my claim was going to be approved. I decided to just call the famous Lane, the name, I found on another reviews instead of writing a negative comments in social media. How surprised I was when my call was answered immediately, without this brain -scrambling tune interrupted every 20 seconds by a robotic intoning “You call is important to us. Please stay on the line….”. He was able to find my resubmitted paperwork and he approved my claim, and I received an email from him letting me know a check will be on the way within 30 business days. I could not be happier about how well and how easily he handled things for me. Thank you so much Lane! Irene

You should be able to give less stars, like negative stars, especially for this company. The foundation company they suggested screwed us over and blackmailed me into signing an NDA. They broke my driveway in half and wouldn’t fix it until I signed it. Their “contractor” they sent to quote my damage from the lift can’t even put up a fence that won’t fall down (according to his reviews), and we also have him on video saying he can’t perform the work needed to be done to the house. We have him recorded saying he did some illegal electrical work on a customers house too. We had 3 separate quotes that say it will be at least twice as much to fix our house than what their guy said. He also will not tell us how he came to that number. Do not let this company send out their own people! Make sure you have your own contractor on hand to walk the job with their person. I will be posting the video to every social media outlet with the RWC name. I’m also going to contact the BBB, my states attorney, and as many local tv outlets as I can. Worthless warranty, worthless employees, and worthless company.

RWC provides no tangible benefit to homeowners in my opinion. I notified my builder and RWC about standing water within 10 feet of my foundation within my one year warranty period. I provided RWC documentation and pictures of the standing water. My builder claimed they came out to my property to inspect and could find no standing water. RWC ignored my evidence and told me I needed to pay RWC $1,050 to go into 3rd party binding arbitration to challenge my builder. All a builder has to do is deny accountability for a covered warranty item and the homeowner has to pay $1,050 to challenge the builder. The builder is not required to cover the cost of the arbitration filing fee if ruled in the homeowner’s favor. What a joke!

Totally crooked company, their business model is to delay and not respond to you. Causing you to call into over and over again in hopes that you will just give up. Total story: We bought a home, 2 years later our downstairs AC unit failed. We found out there is a class action against the provider on this unit because it fails so frequently, but we were not eligible because we weren't the original owners. Open a claim in June, they tell us to go ahead and have the work done. Our contractor explains the parts that failed, and it would be cheaper to replace the unit. We do so, provide the invoice and cause of failure to the warranty company as well as a copy of our home inspection that stated our AC unit was in working order and maintained. No one calls back after two weeks I reach out, they tell me the invoice isn't in the correct format. Fine we get a new invoice submitted. A week passes, I call back in, now they need a more detailed listing of failed parts and reason for failing. Provide that immediately. Another week goes by I call back in, now they want an invoice to repair the parts instead of replacing the unit which we had done. I explain to them the replacement was $6K (as provided on the invoice), but repair was significantly more expensive. They still claim that's what they want. Takes me a couple of days, but get a repair invoice for $9K. 2 weeks go by (mind you they never reached out to me to state these issues), now they need maintenance records. That took me a couple of weeks to track down, got them submitted. Now we have provided everything they have requested, it's just a waiting game. I start calling in every 3 days only to be told in the queue. Mind you a typical hold time with this company is approximately an hour. And should the person disconnect they don't call you back, right back into the holding pattern. Call after call, only to be told "It's in the queue," I'd ask if there was an ETA "No." Finally we make it to September where they say it's an "Unkown preexisting condition and that is covered for $1,000," I'm told I receive a check within 4 weeks. Clearly frustrated I state that by that logic every claim is an unknown preexisting condition. After filing a claim with the BBB I finally receive a call back, I answer the phone to be greeted with, "This is RWS, what is the issue with your claim?" After constant interrupting back & forth, I was told this doesn't make sense and we must have had a crooked contractor. Explained to them we had been working with the contractor for months to locate the leak and hadn't filed a claim because it wasn't worth the hassle for $600 worth of Freon etc. Agent doubles down on a crooked contractor and a failure to maintain. We went back to the provided maintenance records and home inspection. Agent tells us it isn't possible, and we had a crooked contractor. Told them they reserved the right to have another contractor come look at it, but at no point did they exercise that right. At which point I was told, "I know the contract, I suggest you read it." At this point I have had enough and hung up, I don't need this anymore. Don't do business with this company.

We had a builder that made mistakes and never came back to correct them , then 8 months later he went bankrupt,, but he did give us this warranty at settlement and said how good it was. first problem we had was a row of cement blocks would get wet when it rains, it was parched and the builder would not come back to check it out,,,so i turned to RWC. They could not help me because no water laid on the floor,, BUT yet the blocks were wet,, we danced around for months and all we could agree with was the blocks were wet, but the floor did not get any drops of water,, I probably could have put a little water on the floor and then let them look at the problem,, but I am not like that,, so now they will drop the claim because not rain on the floor,, funny we are in a drought and no rain for a month,,,, they said sorry, 30 days and pull the claim... the lady that talked with me was wonderful, she did her job, all she could read was no drops of water on floor,,, NO HELP,,, screw the wet blocks, we don't care , it seemed,,,

This company does not deserve any stars. WARNING, if you are a homeowner with a 'warranty' from Residential Home Warranty (RWC) you cannot rest assured. My parents experienced a foundation issue that they were at first told was covered but then were subsequently denied coverage. After hearing about the denial of their claim and RWC's exclusion of an important and critical fact in their ‘inspector' report, I decided to look into Residential Warranty Company, LLC. It appears denying claims is a standard practice with RWC. While my parents may have limited recourse with RWC, I have all the time in the world and will reach out to all my connections as I see appropriate to expose RWC for what it is…a company designed to maximize their own profits at the expense of unsuspecting home owners. Homeowners that typically do not have the means, time or wherewithal to fight a laborious process that is designed to screw them over. Additionally, I would be suspect of any builder choosing this company to cover their homes...as even a quick Google search will uncover their unscrupulous practices. Please do you research and protect yourselves!

I gave one star because that’s the lowest I could give. This company is utter trash 🗑 customer service is non existent. It runs as if it runs out of someone’s kitchen . Every call is transferred to a voice mail And you don’t receive a call back for atleast a month or when you are irate. And their only goal is to find a way that your problem is not covered. After a month of trying to speak to someone you have already found an alternative to fix the problem. I sent an email As their site states. I got a response in about 2 days (autoresponse) saying I will receive a call shortly. 3 weeks later I sent another email. Got no response. A week later another email and left voicemails. I finally got a response by email saying some agent emailed me a response saying I had gotten a response 2 weeks prior. I had never gotten it. Now they want to send it to me certified after he emailed it to me.. doesn’t change the lie that you sent it. I know reviews like this are going to be justified as someone angry they didn’t give me service . But I am upset about the trash customer service. And shell of a company

We are very disappointed by the useless warranty that RWC Warranty provides and the unwillingness of RWC warranty to facilitate our case against the builder Fischer Homes of Columbus, Ohio and the HVAC company Airtron of Columbus, Ohio. We built a brand new home, still within 1 year warranty, in the Heritage Preserve in Hilliard, Ohio with a builder Fisher Homes of Columbus and the warranty company being RWC warranty. There have been ticking and clicking coming from the HVAC system, so frequent that it has been a maddening experience trying to live in our home. The HVAC company, Airtron of Columbus was in the home 5-6 times trying to fix the problem but seeing that there is no easy fix, they backed off and called it “normal.” The builder Fischer Homes of Columbus, directly sent us the warranty booklet that ticking is “normal” and refused to even look at the problem. We can’t even use some rooms in the house because of the clicking noises. When we contacted RWC warranty to help mediate the situation with the builder their first response was that the builder is unwilling to resolve the issue and they sent us the paperwork for arbitration. RWC warranty is a company that boasts to help builders in their arbitration cases against their customers. On the RWC website, under “case study #1: Arbitration? It works!” they describe a case of a customer with the same predicament as us with noisy ductwork and how the unfortunate customer arbitrated and lost their case. This is unacceptable for a warranty company that is also supposed to help customers, not just builders. This is a useless warranty offered by RWC warranty, especially when we are dealing with an extremely uncooperative builder Fischer Homes of Columbus, Ohio that does not even want to look at the problem. RWC Warranty provides no mediation service as written in their warranty and sends us straight to arbitration. Hopefully if enough unhappy customers provide negative reviews we can push builders to either select a better warranty company or remove the arbitration clauses from our building contracts.

This is the worse company ever they never respond to nothing they put you on hold and leave you there. They never have anyone in the area to help you when they do get back to you. I've been paying out of pocket for all issues that are suppose to be covered by them. I've tried contacting them by email, phone, and website. I will not be purchasing another one when this expires.

RWC is 100% on the builder’s side. If the builder messes something up that isn’t obvious prior to closing, homeowners can forget about any assistance. Their employees try to gaslight homeowners … they don’t have the last word… contact an attorney and go to arbitration! I’m not sure what Dan R Builders paid for this warranty…. But I hope they got a deal. Dan R used to be a good builder who stood by their work… but now they don’t have to…

Con Artists. Would not recommend them to warrant your dog house. Read the fine print, which excludes most everything at the end of 1 year, and even in the 1 year, covers basically nothing. We are a home builder that sought out an extended warrantee. They are in the business to collect your money and deny your claims. They also took my money and never issued the policy and I caught that, said it was in effect and corrected, only to find they cover nothing at all. Don’t waste your money with this company. They lie A LOT!

I had a claim back in February 2020 about my flooring. They ignored told me I was uninsured and then sent me RWC with my validation and the PDF booklet. I emailed my claim with all my information and they told me It was insufficient information. Now the water line is leaking my, roof is warping , my floor creeks and ducts are barely blowing in the master. I am definitely disappointed in DR Horton and more disappointed at how I'm being handled by RWC. It is very hard to get a live person and they will blame it on Covid. But it was hard to get a live person before Covid.

RWS is a trash warranty company. Garbage Homebuilders like Costa Homebuilders Elizabeth, PA offer this 12 year crap warranty from RWC with the purchase of their low quality garbage built homes to make their customers feel better about selecting them as a builder. After living in my brand new Costa built fixer-upper for approximately two years I had a plumbing issue that cause a significant amount of damage, RWC covers none of it! Seems to me that this warranty company is suited more so for talentless builders and not the home owner.

Horrible company. After a leaking roof they said that it's not covered. It clearly was after I showed them the contract. Then they sent an "inspector" not a roofer. They couldn't determine the leak and blamed it on the bathroom on the opposite side of the house. Hired a roofer and they found the problem in 15 minutes. Fixed it for 400.00. They wanted me to fight it in arbitration for 350. Clearly just paid to fix it. This is beyond a doubt the most worthless company I have seen.

I am filing a claim about this insurance company with my state. I believe they have failed to honor my contract and have screwed me over. I would not recommend anyone renew with them because I worry about whether it will be worth it for them.

When your builder gives you an RWC document, throw it out its worthless and protects the builder not the homeowner period. Just garbage from a garbage company to match my garbage builder

Terrible warranty company! They have no intentions of providing service in a timely manner. They practice poor communication and delay tactics to avoid contract services. I would give them zero stars!

Basically this company is a 24 month warranty on minor repairs that you are obligated to pay up front. They are cheaper on the closing contract for that reason. Look elsewhere!!! Beware

After a bad experience, I am very happy to report IMMEDIATE action by management to resolve my issues.