Nations Home Warranty Reviews

Called them because my ice machine in my freezer quit working. Their vendor, BHB Appliance Services changed some sort of chip. They told me to give it a few hours to start working. It never worked. After numerous attempts to correct the situation through Nations Home Warranty, it never got fixed. During this process, on more than 5 occasions, Either Nations or their vendor, They didn't return calls to set appointments, or missed appointments. This went on for about a month. All the while having to go to the store to buy bags of ice. Nations refused to send another vendor. So I'll be hiring someone else to do the work, sending Nations the invoice and a demand to pay letter. How can a home warranty company have such bad vendors, and still say in business? By the look of all the bad reviews on here, it seems likely they will be out of business soon. I'll be doing all I can to help that happen with social media reviews, and word of mouth... especially to my family members who are realtors in the DFW market.