LifeTime Home Warranty Reviews
3.6
5.6
Overall Score
Paulette Harp Pinckney, MI
This company is a scam. They approved one service, and not another , and then they never reimbursed the approved payment. I am unable to reach a real rep, only get their answering service. Never get a call or email back. Interesting complaint process. Even on their website on my account, that did not work. They also have an arbitration clause. Pay $500 to have the case looked at. Well that is also the cost of the insurance. For me it was $564 X 2 for 2 homes. Some kind of bait and switch. Even complaints to my states Better Business bureau in Michigan, went unanswered. They said they contacted me which was a lie. They only contacted me to say part of the agreement was to not post negative reviews. If I removed it I would be reimbursed. Nope! Another lie. I don't see how they are not stopped. Any suggestions?? The company is out of Delaware and I even had a Lawyer review my complaint, he seemed to think both service requests were legitimate. Tried to Email them, guess what, not a real account!
2 years ago
Beverly Nolen Charlotte, NC
My review of Lifetime Home Warranty was not in line with this sites rules. They said I could do a revision, so will this review do ?
Lifetime Home Warranty took around $5,000 in June and July of last year from me and my husband for 5 property warranties. What they sold us was nothing. Can't call LifeTime, says number not available and try again. Been doing that since we bought warranties. Reported LifeTime Home Warranty to BBB. The BBB could not get in touch with Lifetime Home Warranty and BBB found this company is not reliable because mail was returned. Please check BBB site for confirmation on this. Wrote to the AG of Delaware and the AG wrote us back that if enough complaints warrantied an investigation, they would look in to it. I have tried so many times to get someone that will stop this company from taking so many people's money, but it's continuing to this day. This company says it's been in business for 6 years. I went back and looked at the reviews on some of the sites where LifeTime Home Warranty has them. Someone should take a good look at those reviews. I don't expect for anything to be done about LifeTime Home Warranty this time, either, but I keep trying. The reason I wrote to the AG in Delaware is because LifeTime Home Warranty shows their address as Delaware. Is there anyone that can do something to check on this
company ? What is a person to do ? We are out $5,000 and according to the complaints on numerous sites, lots of people out their money, too. Can anyone help ? This is an accurate and honest review. We bought those warranties in good faith and LifeTime Home Warranty has not honored their agreement with us. There is nothing good that I can say for LifeTime Home Warranty. My husband and I are both seniors and what LifeTime Home Warranty did to us should be considered elderly abuse. I don't usually mention the senior part, but maybe we can take a step forward, instead of no step at all, if the senior part will help to get something done. We have 5 warranties for 44 months that are no good. Now we have to find someone to fix whatever breaks and we have to pay them. LifeTime Home Warranty just took our money and doesn't have to do a thing. Not only are the telephone numbers and their address is no good, so are the email addresses we had to write to. Would really appreciate help in getting something that is wrong, right.
2 years ago Edited June 15, 2023
Harvey Smith Lake Mary, FL
If I could give no stars I would. My air condition went out on Feb 1,2023. I filed a claim on line, (No one answers the phone) after waiting 7 days with no response from them, I waited 2.20 minues on the phone and was told to get our own tech and find our what the trouble was and they would reimburse us up to 150.00. We called a teck and sent them the receipt on the 8th. We have sent 3 on line messages with no response from them. We have stayed on the phone trying to get someone to answer for 4 hours.35 minutes on 2 different lines. No one answers at all. Don't know what the next step is but leaving a message as suggested on the phone is of no use. Will never renew this contract. In my opinion is the worst in the market.
2 years ago
Dee Green Pittsburgh, PA
Lifetime Home Warranty is a SCAM beware they they are debiting money out of people's accounts not once but several times if you ever signed up with them strongly advise and change your bank account number, Refer to BBB TRUSTPILOT REVIEWS. The Attorney General at Delaware doesn't even think they're located there I personally sent them a certified and a regular letter and it came back returned The Attorney General also suggests to file with the FTC the federal trade commission I am personally a victim they promise they $469 refund that I never Received and had the audacity shortly after 2 debit $699 the renewal wasn't up for 10 months
fortunately I closed my account because the very next day they attempted to debit another $699 they're doing this to a lot of people beware.
2 years ago
H K Houston, TX
just awful - BEWARE!
No customer service at all once you have signed up and paid. No luck calling in for help and been unsuccessful trying to call for support and escalation. Stayed in call queue for over 2 hrs.' and finally gave up. The online help system to file and check a claim is pathetic with no chat help available nor current status made available for your claims. I have a claim outstanding and have not been paid back since November 2022... it's now Feb 2023. Can not get a response back from them and feel definitely ripped off. Stay away from Life Time Home Warranty apparently a scam and will be making a report to the BBB.
2 years ago
Paul
I was taken advantage of while deployed.... I found this company via google, after not being happy with my previous Home Warranty Co (Home Shield). The So-Called Agent M. H, was very persistent. Once I filed a simple claim few months later for an HVAC issue, I was emailed an approval for the repair, and was told by another agent on the phone that I would have a check sent to me for reimbursement purposes. Fast forward 2 1/2 months later, I have NOT received anything. That's when I started to do extensive research on the company, come to find out this type of fraudulent actions have been going on for some time. Please note, I can not get ahold of anyone by phone (I have been on hold for 1-3hrs/multiple days). The agent (M. H) can no longer be reached, due to pphone line being disconnected. I plan on disputing the charges with my bank and writing a complaint/review on the BBB. Do Not Fall for the same trap I did.
2 years ago
T W
If I could give a zero I would. This is a scam!! Do not sign up. I have been trying to cancel. Three days after I signed up. Do your research. The salesman makes it sound too good to be true. I called an stayed on hold for a very long time. Then they answered. They were answering service and told me to go to the website and request the cancellation. I called again, this time the person sounded so sincere that they were going to do something. Ha fooled yeah! Nope. Nothing. went to the website and tried again. I had to finally report to my bank. Do not give them a penny. You will not get it back. Scam
2 years ago
Duy Nguyen Waldfischbach-Burgalben, RP
ABSOLUTE SCAM!! Do not do business with these fraudsters. I initially signed up due to the 30-day money-back guarantee and thought it was a good deal compared to my previous insurance company. However, I tried to cancel after reading the reviews. They did not honor the agreement and did not respond to me until I posted a negative review. Upon which they agreed to send a refund if I would remove my post through Michael H. To this day, I have not received my refund. Though he says he had sent it. My emails are not answered and the phone number conveniently no longer works. DO NOT FALL FOR THIS ABSOLUTELY DISGUSTING SHAM of a business.
2 years ago
mikel simmons Las Vegas, NV
Before I signed up I asked the sales person this one question if they covered plumbing from the house to the street. Of course he said yes and I asked him again to make sure and he said yes. Well I had a leak 3 months later and I called. The 1 st time I waited 67 minutes on hold before I hung up. When I went on line what I wanted was not a selection . I chose the closest one. They sent me an e mail that said “Due to exclusions in my service agreement section V. Part F. When I called to cancel I was told I had to go on line and submit on the portal to cancel and it would be reviewed. When I was talking to a person who could have canceled me right there ??????
I would not recommend this warranty company to anyone… Retired Military Veteran…
2 years ago
Nikki S Banning, CA
BUYER BEWARE!!
After searching for days on end for a home warranty company I spoke with a really well trained salesman for Lifetime. I was lured with 2 free months, $200 discount, waiver of the normal 30 day start up and the promise that they would handle everything (one of my main concerns). My contract began 11-5-2022 and I had the unfortunate experience of having a plumbing stoppage about 2 weeks into my contract. Upon submitting a claim on their portal, 2 days went by before I received an email that I was approved for services up to $150 but anything over would need to be approved. Then I was surprised when they said I had to find my own technician! This is all on me now....I called 5 different plumbers in my area and found that using a snake, no matter what length, the lowest cost is $250. Plumber come out, all fixed. Then "I" have to pay up front, upload the invoice and wait for reimbursement. Calling customer service is a joke, both times I was on hold for 45 minutes to an hour before being told they'll call be back. This went on for about a week, when I finally called again on 11-21-2022 , still on hold for almost an hour, wanting to cancel my policy, the female CSR didn't have a clue but "would have someone call me back". 11-28-2022, no response. I called again, on hold 45 minutes, spoke with Bruce and finding out the the prior CSR didn't submit anything but I just wanted information on canceling. Bruce put in an order for cancellation. December 2, 2022 I received a message in their portal saying "We do apologize for any inconvenience caused. Unfortunately the plan is non cancellable as per section XII Part B of the service contract". Thank you.
Per their online information under Terms & Conditions #9 "You may cancel this Agreement within the first 30 days of the order date for a full refund of the paid contract fees, less any service costs incurred by us".
So I will submit a response and see what transpires, also a notice to the BBB, Yelp and this review although I don't see my money coming back to me. It's very sad that a company has to stoop to this level to get business.
3 years ago
Darla M El Dorado, KS
I just signed up a few months ago and I thought I'd done a reasonable job of checking out their ratings but obviously I didn't... when what you see is the average rating and so many people give a 5 star before they've actually had a claim, it gives other unsuspecting buyers the idea that this company is OK to do business with. I paid for a year all at once so that I got a lower price. Well I guess I'm just out the money after reading the actual reviews I'm seeing that too many people have been ripped off. I just turned in my 1st claim and received an immediate email response saying it was approved up to $150, find my own repairman, get pre-auth for anything over $150. Submit documents and get reimbursed, sounds easy right... nope. My 10 year old side by side fridge stopped freezing, 2 days before Thanksgiving! The cost of repairs is $800...I've sent in the documentation and heard nothing back. I've tried calling but all I get is a busy signal. I don't see a place to email me either. At least there are still some good deals out there on appliances due to the holiday sales. After reading all the complaints I don't expect to ever get anything from them. Stay away from this scam company!
3 years ago
Giana Matteo Chicago, IL
Like others have mentioned this company is a fraud. I had a service done that they made me find the repair company for. Was told my claim was approved, it's been almost 2 months now and they have yet to reimburse my claim. It's ridiculous. I'm in the process of finding a different company. I also got the "my computer is not working" BS from the CSR, and was put on hold. I used the message center to request status of my reimbursement and they ignored it. After leaving a bad review elsewhere they called me and left a message with no details. I prefer that all communication with this company be put in writing. Most of the good reviews on here are people who just signed up and haven't actually had to deal with getting a claim resolved. They comment on the great price etc. Beware!!! You get what you pay for for sure. NOTHING.
3 years ago Edited November 30, 2022
Shavo Washington, DC
I have found this company to have awful customer service. When I originally open an account with them i closed another home warranty contract the same day. The salesman told me I because I was under contract with another home warranty company the day I took a contract with them the 30 grace period would be waved. I email my canceled contract to them and though everything was ok. 20 days later I filed a claim for a broken light switch. The claim came back denied stating I had not been with the company for 30 days. I sent over the canceled contract and they said we will investigate. I have not heard back since. I filed a claim about 20 days later and they approved me to have it fixed. I got it fixed, sent over the invoice for reimbursement. It has been over a month now that I have been calling and leaving messages in the portal just to see when and if the claim will be paid. I have been told many times someone will call me back (about 8 times now), to date no one has called me back. I just feed up and suggest anyone thinking about this company from my experience, pass them up. Horrible customer service.
3 years ago
Margaret Spikes Prattville, AL
This company has been a nightmare. When I signed up the gentleman told me that since I was coming from another provider, my coverage would start immediately and then when I got my package it started 30 days later and when calling back no one could make the change. Then my first AC claim was denied and when I read the fine print on the contract, they basically exclude EVERYTHING except the main unit so no help there and upon reading other "covered" systems it appears that is their norm. I then submitted a claim for pest control since it was a "free" service. I was approved up to $150 so I scheduled my service and uploaded my receipts afterwards that was in July. I messaged them on August 8th and was told a week later that my reimbursement would be received within 30 days. It is now Oct 25th and I still have not received my payment. I called but now their number is saying the caller is unavailable. They make sure you know if you cancel you can never come back and at this point I never would want to. I'll go with one of the more known companies that are at least upfront about what they will or will not cover. I will also be reporting them to the BBB!
3 years ago
Don F Brown Tampa, FL
I am having a major problem with Lifetime Home Warranty in covering a broken burner on my range. Back in April of this year, I paid Lifetime Home Warranty $459.00 for a one (1) year policy that took effect in May 2022. In September I filed a claim with them on-line for the non-working large right hand front burner on my 10 year old Maytag Range. I received the return message below. Please notice the last line in the message…
“Hello Don…This claim has been marked as Approved in the amount of ($100.00 (Repairs exceed value of unit). Please allow up to 30 days for reimbursement. Thank you.”
Hello Don,
Claim #: 608787-223812
Component: Oven/Range/Stove
ISSUE - Right hand front burner not working
All repair estimates BELOW $150 are pre-approved for reimbursement. You may proceed with this repair.
All repair estimates ABOVE $150 must be pre-authorized for reimbursement. DO NOT proceed without approval
Hello Don,
This claim has been marked as Approved in the amount of ($100.00 (Repairs exceed value of unit)). Please allow up to 30 days for reimbursement. Thank you.
I didn’t quite understand what this meant so I called the customer service number at 800-634-1914 to ask for clarification. They couldn’t tell me but they would issue a ticket for clarification and I would hear from somebody. But there was no call. So I called back and got a different customer service rep and went through the same scenario again. I wanted to know if Lifetime Home Warranty was only covering $100 on the claim of $462.03 or will they be replacing the range because repairs exceed the value of the range? The e-mail was not clear, in my mind.
Again no return call. So I called again and was told that I would have to communicate with Lifetime through the message center on the customer portal of the website. So I did…eleven (11) times. I finally got the answer that Lifetime was only covering $100 of the $463.03 cost of repair. The agreement I made in return for my premium payment of $459.00 says that Lifetime will fix or replace the broken appliance.
Unfortunately, the only phone number provided…800-634-1914 is useless. You can’t speak to anyone in charge.
By the way, I went on-line and researched the cost of the burner element for my Maytag range and found the cost to be from $200.00 - $250.00. So, the charge for the new burner unit on the repair estimate is not out of line.
Lifetime Home Warranty is a Rip-Off.
3 years ago
Christine Taylor West Jordan, UT
I bought the lifetime home warranty total protection plan on 4/23/22. I put a claim in stating I have a leak somewhere under my sink or it may be my disposal. They denied my claim stating they don’t cover leaked. The warranty covers the “plumbing system” and “plumbing stoppage” and when I spoke to the agent that signed me up he stated that the plumbing plan covered indoor leaks. I then asked them to cancel my policy. They said that the policy cannot be canceled. I have contacted the attorney general in Delaware and also the BBB. The leak got so bad it caved my downstairs ceiling and ruined an entire wall. I owned several properties for 18 years and I have had them all covered under home warranties. I have NEVER been declined for a leak. I am now considering legal action. Do not give this fraudulent company any of your money. They claim they cover everything but, they don’t. Go the the BBB page and look at all the complaints. They are CONS falsifying their marketing and advertising.
3 years ago
Glenda Lee Nazario Houston, TX
This company is a total fraud. First, in August I was charged twice for the month, I called a few times and the person who answered always said the same, "my computer is not working someone will call you back in 24 hours", never received a call back. I sent a few messages through their portal and finally someone replied one of them saying that my account was going to be credited, which never happened. They charged me twice again in September, I have been calling and they said the same, "my computer is not working someone will call you back in 24hrs".
Two days ago, I made a claim for my AC Unit, today I received an email saying that my claim was approved and to contact any service technician of my choice and they will reimburse me for the diagnosis and repairs. I called because that is not what the contract agreement says and guess what the lady told me over the phone?!?!...EXACTLY!! She told me, "My computer is not working, we will have someone call you in the next 24 hours". Are you kidding me!!! I'm still waiting for the refund for the double charges, and you think they will refund me the repairs?? Of course, is not going to happen!
Stay away from this company, they are total scammers.
3 years ago
Crystal G Port Huron, MI
Reviews are given within 24 hrs after the sale to get a free month. That’s what I did and why I’m sure ratings look good. Once I had to use the warranty I found they will not talk to you, everything is through messages online. They didn’t provide me access to my contract and I had to ask many times to only find they lied and said something wasn’t covered when it clearly was. They lied to BBB and said they attempted to contact me. They refused to participate in informal mediation with the consumer protection unit in Delaware so now it has to go to review meanwhile months later I have no resolution or even contact with them. If you have a complaint I would file with the attorney general in Delaware. They are a newer company and it sounded real good but found out just how untrustworthy they are.
3 years ago
paramjit kaur Antioch, CA
STOP STOP STOP DO NOT BUY INSURANCE WITH THIS COMPANY THIS COMPANY IS FRAUD SCAM I BOUGHT 4 PROPERTIES INSURANCE$ 2694.00FOR 2 PROPERTY AND 2420.00 FOR ANOTHER TWO PROPERTIES WHEN I HAD 3 CLAIMS FROM JUNE THEY NEVER PAID FOR THE CLAIMES AND KEEPT ON ASIKNIG TO WAIT AND SENDING ME TICKETS AFTER TICKETS SAYIN SORRY IT IS TAKING TOO LONG AND IT IS END OF SEPTEMBER . WHEN I GOT TIRED OF WAITING I ASKED TO CANCEL MY POLICIES THEN MICHEAL H AGAVE ME CALL AND ASKED ME TO SIGN THE PAPER TO CANCE THE POLICE WITH IN 10 MINUTES HE WILL SEND ME REFUND I SINNED THE PAPER ON 9/21/2022 AND STILL DID NOT GET REFUND I POSTED THE 2 LEGIT REVIEW ABOUT THIR SAME SUCKER WORK THEN MICHEAL CALLED ME THAT IF YOU WANT THE MONEY BACK DELET THE REVIEW.BOTHE THE REVIEW HE MADE ME TO REMOVE. AND HE WAS THREATING ME THAT IF I DID NOT DELETE THE REVIEW I WILL NOT GET THE REFUND AND HE ASKED ME TO SIG THE PAPERS SOON TO GET REFUND. TODAY I GOT THE EMAIL THAT I SIGND THE PAPERS I WILL NOT GET REFUND. IT WAS CHEATING. SO IM GOING TO CALL THE 7 ON YOU R SIDE IF ANYBODY ELSE WANT TO REACH OUT TO GET TOTHATHER PLEASE CONTACT ME BY EMAIL
3 years ago Edited September 30, 2022
Wanda Hofler Williamsburg, VA
Horrible!!!
What an Experience attempting to get a plumber to fix a leaking faucet under the kitchen sink.
Placed the call, left policy #, name, etc. Absolutely no return phone call back from the customer service department to file a service I was attempting to request service.
Icontacted the sale person who sold me the home warranty coverage, he indicated he'd check with the service department, and call me back. GUESS WHAT?
I never received a called from him either. I called 4xs and was finally told that I could call a repair company and go from there.
Unfortunately, I paid out of pocket to have the drip repaired. So my question to you, Why am I paying monthly fees to Life Time Home Warranty if they do not provide the service they indicate is covered?
I canceled the home warranty policy and have gone with a different warranty company.
Be careful if you are searching for a decent honest company, as with most, they make it sound good, but is it really??? BUYER BEWARE!!!
3 years ago
EA San Diego, CA
I would give this company a zero star rating if possible. They were very quick to take my money when I signed up but just try to open a claim, you will see how bad they all. I was told I’d hear within 24 hours and here it is over 48 hours and I have heard nothing. When you contact the customer support (which is an oxymoron) all you get is all correspondence is via email or the portal. But if you get no correspondence there is nothing anyone can do other than they keep saying all correspondence is via email or the portal. Ask to talk to someone in management good luck. At this point I am not sure they are a real company with employees or just a contact center to answer calls and provide no information.
3 years ago
Kodi D. Winnemucca, NV
They have to be paying people to write good reviews of their company because these ratings are a joke. I submitted a claim to get my AC fixed. They advertise that they find someone to come to you for a $75 fee. I got a message saying I had to go ahead and find someone one my own and that they would only cover up to $150 for diagnosis and preapproval would be needed if it is over that much. NO COMPANIES work with these warranty companies!! I was quoted finally for someone to come out for $350. I notified Lifetime Home Warranty to get approval and never got a call back. When you call it is a call center and they have nothing to do with the warranty company itself. I left 4 messages and filed 2 more claims in an attempt to get someone to call and they never did. After dealing with this for 3 months, I am now trying to cancel my policy because of their lack of service and they state I had to cancel within the first 30 days if I was dissatisfied. You can't even file a claim within the first 30 days so how would anyone know that they won't cover their appliances until after the waiting period. This place is a scam. Call your local service departments and find out if they even work with warranty companies before selecting any of them!!!
3 years ago
Mary Ellen Lee Gilbert, AZ
If you have a claim you cannot speak to a person about that claim. You have to use the message center. If you call customer service they will tell you that they can't see any notes on your claim and that they can just tell the claim team to email you. I am going on 7 days without a response for a non-working appliance. I have been told as well that they are short staffed and so they are getting a lot of phone calls just like mine. So LOTS of people are not getting their claims handled in a timely manner. So if you want a company that doesn't have a process for you to speak to any one without a claim then this is the company for you. I have had home warranties in the past on multiple properties and never have had the experience like I had with this company. It is disappointing to say the least. I greatly feel like I have been scammed. Do NOT go with a home warranty company where you can't get to a live person on a claim. I have never heard of this practice.
3 years ago
DR Houston, TX
my title company bought a life time home warranty for our new home. when i tried to use it they never took care of my claim. when I started calling weekly you never tlk to any one just call center people who always say you will get a call within 24 hours never got one. now what they did is cancel my account so I have no acccess to it. when I file a bad review they requested doc that I could not provide since my account does not exist! this is absolutely not right and does not deserve a descent rating. they could just have reached out to me and clear this but they never did! thinkking abut reaching out to an attorney.
3 years ago
Cinthya Raudales Tucson, AZ
I have been a Realtor in Arizona for 14 years. I would not recommend this company to any realtor or client. And as a matter of fact I will make sure all realtors in the Arizona real estate agent forum (14,000 members) know that this company is the WORST you could possibly recommend to a client.
There is no way you can talk to anyone but a person in a call center who can only keep saying they will have someone call you but no one ever does. You can't put a claim in tbe website. It does not go through. People who try to put claims on the site can't either. And they just keep saying someone will call. Absolutely disappointed that a client of mine chose to pick this company. I might tell them to call consumer protection.
This is not our first rodeo either. Other 2 times we just had to call a contractor directly to fix tbe problem. A BIG waste of money.
Don't buy.
3 years ago
Dynamiteprops
Put in AC claim because it wasn't working. It took days for them to reply. DAYS. Then they said, after 3 months of owning the house, I hadn't maintained the AC... though every HVAC Guy says there is no maintenance under 3 months! Then, water heater dies at 6pm Wed. I submit claim. 23 hrs 30 min later they "approve"me to get a diagnosis - after biz close on Th = if I could find a plumber the next day, Friday, then they wouldn't get back to me with a replacement spherical approval until Monday = replaced Tuesday, at the SOONEST! They knew the water heater was 29 years old... no hot water... what else could be the solution other than needing a new one?
Just terrible. I asked for a refund if the 2 years 8 months of the policy... they denied me.
Oh, you have to message them in their system to get any response. To anything. Calls take messages only.
Worst warranty Co I've ever had.
3 years ago
John Klapp Chicago, IL
So far I have been extremely disappointed in my choice to use LHW. You can only reach Customer Service, who can do nothing other than open a ticket. After my first claim was denied, basically stating that almost no components in my refrigerator were covered under their warranty, I requested a cancellation and refund and was ignored multiple times. Finally I was contacted by my claim representative and offered a $300 reimbursement since they couldn't do anything to help me about the refrigerator. Unfortunately more than 30 days later, I have still not received that reimbursement. At this point I firmly believe that it was simply a waste of money to contract this company for appliance insurance
3 years ago
Gary Balliet DE
READ THIS ONE IF NO OTHER. Thinking about getting Lifetime Home Warranty for a home warranty plan? Think again! I signed up to the tune of $2565 . Then I called the BBB and they directed me to a review page. O.M.G. I immediately got back on the phone and cancelled my plan. After the expected shuffle among agents "Why do you want to cancel" it was stated I would get a full refund. I even got an Email that the transaction was complete and my refund returned to my card.. {sigh of relief} Two weeks later the charge comes on my credit card bill. I immediately called my credit card and reported it to FRAUD. I then called the agent who I worked with. He could not find the transaction stating it was cancelled. He then stated he would file a "ticket" to credit my card. Still waiting. This "ticket" is also their method of handling claims.
3 years ago
Abhi Bothell, WA
WARNING: SAVE YOURSELF AND DO NOT SIGN UP WITH THIS COMPANY. IT'S A SCAM. DO NOT GET SEDUCED BY THE SALESMEN'S SWEET TALK. ALL ARE LIES.
Once you sign up and you call, a remote call center answers your phone call or when you go online and request for service, you will get a Ticket #....that's it, nothing else happens. There's no claims department, no billing department, no superviser/manager. The only thing available is customer service and all they can do is to file a ticket. Until now, I've been told to have 10 tickets opened marked as urgent with no contact whatsoever.
I paid $450 and when I asked to raise a claim, I was told an urgent ticket has been opened and someone would contact me. But no one ever contacted me. If you ask for superviser or something different, they would just hug up on you.
This seems like the usual practice from this company. I regret that I didn't read the reviews earlier.
I have already complaint to BBB and waiting for their action. This is the worst Home Warranty Company I have encountered in my life.
They should be immediately shut down.
3 years ago
JT Adams Austin, TX
I have totally had it with Lifetime Home Warranty! I signed up because it had good reviews. I do not know how that happened because they have probably the very worst customer service as any business I have dealt with! I have made numerous calls and sent numerous messages asking to speak with someone about this to no avail. The only thing customer service reps can do is write up what they call a “ticket” that they send to someplace. They cannot transfer a call and cannot provide anything else except a ticket. Thoroughly disgusted, I asked that my contract be cancelled to which I was sent a message saying my contract is “non-cancelable”. The clause from the contract they quote has no words to that effect, yet gives detailed instructions for doing so before and after 30 days of purchase. They will not call to talk to me about it, nor will they simply cancel. DO NOT contract with them!
3 years ago
Albina Pace Katy, TX
the worse company ever. after they refused to fix the issues which was covered, they failed to respond to numerous tickets. nobody calls after the ticket was created. After requested to cancel the policy due to it was still within 30 days, they decided to send the technician. however, the problem was already fixed by us out of pocket. I had to send them a certified letter requesting cancelling the policy and refunding me the money. My account was deleted but I did not get any money back yet. I notified my credit card to get the charge disputed and I submitted to the BBB the poor review too. Stay away from them!!!!!!
3 years ago
Annie B. Houston, TX
STAY AWAY!
Terrible company that is not honest. They signed me up & said I had to wait 30 days before using the policy and then when I filed a claim fir my dishwasher leaking water all over the floor I got an electronic message saying “leaks aren’t covered”. I was promised a “Free pest service” and it took almost 3 weeks of me calling & repetitively asking for the pest service to just get the pest service scheduled. I’m asking for a policy cancellation
Primarily due to lack if coverage for basic home services. It is impossible
to reach a human with this company once they take your money. I’ve never encountered a home warranty company this shady, untrustworthy and just downright unethical!
I’d give -10 (thats’s a NEGATIVE 10) if possible
3 years ago
Ladan Karamzadeh San Antonio, TX
I paid $699 for annual agreement on 04/12/2022. I opened the first claim (#608663-1664) for air-condition maintenance online on 05/30/2022 and I did not hear back from them. I then called the warranty company and was told by customer service that they technician would call me back as soon as possible. We live in Texas, and it was more than 100 degrees. We keep calling back and getting different agents and they kept opening new tickets and telling me manager would call us back as soon as possible. When I realized this company could be a fraud, I called the technician and hired someone and fixed the issue and paid out of pocket $300. After that I start demanding for my money back as per warranty contract and they said it was approved and check has been mailed. It has been several weeks, and we still have not received any money back. I call again and send messages, but no respond please be alert
3 years ago
Abe fassih Downingtown, PA
I would like to give them zero or less if I could. This company is scam. The only thing that is good about it is When They Fool You and take your money. After that, they just creat ticket number and says “some one be with you shortly”. It takes three months that I try to cancel my contract. The story is, after one month, I decided to cancel my contract. At the time they charged me $200. I request to cancel the contract. I keep calling everyday for month, they said some one call you shortly. They charged me $200 more. I called my credit company and filed dispute. And keep calling. They charged me $200 more. After they charged me all the money for one year, they e Mail me and stated, your contract is not cancellable and gave me a code. During the sell the representative told me you can cancel any time. Then it was my time to trick them. I called and pretended that I want to buy a contract, I told him, do you record this conversation, he said no. Then I said for my record, I record it. As usual they offer me the price and explain the the coverage very nicely and they said you can cancel any time. Then I said “. You e mailed that my contract is not cancellable and you do not want to refund my money, Now I have a good tool to take a legal action. They hang up immediately. I CALLED AND E MAIL THEM AND EXPLAINED THE ISSUE. They called and e mailed me indicating that we cancelled the contract and you will received your money. So far I did not get any money back. But my credit. company stop the payment. One more issue.....after they e mailed me that we cancelled the contract, they clean and erased all my correspondence. However, I copy all e mailed before they clean the file. They are scam, thieves......
Do not buy the contract, please please....
3 years ago Edited July 19, 2022
Denise Malone Pensacola, FL
DO NOT USE THIS COMPANY. THEY ARE A SCAM. PROMISE A CALL BACK TWICE AND NEVER GOT ONE. I HAD AMERICAN HOME SHIELD BEFORE AND THEY WERE AWESOME. I MOVED TO A NEW STATE BOUGHT AN OLDER HOME. TRIED TO SAVE A FEW BUCKS BY SWITCHING WARRANTY COMPANIES. HUGE MISTAKE!!! HUGE!!! AHS REPLACED MY A/C, HEATING SYSTEM, SEPTIC PUMP, HOT WATER HEATER (2) ALL IN THE 6 YEARS I HAD THEM. I HAVE AN ELECTRICAL WIRE ISSUE AND LIFETIME WARRANTY WONT EVEN TALK TO ME ABOUT THE PROBLEM. I'M NOT AN ELECTRICIAN I MIGHT NOT EVEN BE EXPLAINING IT RIGHT. AHS ALWAYS SENT SOMEONE OUT TO LOOK AT THE PROBLEM. IF IT WASNT COVERED I WAS OUR $100. RIGHT NOW THIS COULD BE COVERED BUT THE EMAIL I GOT FROM THEM SAID. "WE DIDNT INSTALL IT THEREFORE, WE AREN'T FIXING IT".
3 years ago
Jonathon Bryan Cedar Hill, TX
The agents Tom, Mike and Peter will be superb on the phone while making the warranty sale. They will tell you everything you want to hear, but let me tell you, ITS ALL LIES!!!! I signed up with a almost 4 year, $1377 contract through them. We recently purchased our home and they promised as opposed to most “ other” warranty companies , since it was a newly purchased home we will not need records of proof as the seller did not provide them. The agents stated we just had to wait the 30 days before a claim can be submitted. Once an issue came up, it was nothing but trouble from this company . The agents will not answer text, email, or phone calls at all. When calling the company all they will do is submit a claim ticket and have someone call you back in 48 hrs. Which they won’t do either . When an issue arises, it needs to be dealt with immediately, not in a couple days or when they see fit. After multiple calls, texts and huge amounts of “ call back claims” , no I’m still to this day has called me back . They offer FREE months of service for 5 star reviews , and censor anyone with an actual review or service after they sign up. That’s why every review says their sales team is great, cause they hide any ACTUAL REVIEW .
Still dealing with this company and waiting to hear back from an actual person to TRY and resolve why their agents lied about coverage and showed me 1/8 of the ACTUAL contract before signing up, then the full contract once signed . This is a FRAUDULENT COMPANY and BBB complaints have been filed. If you read this please BEWARE OF THIS SCAM OF A company.
Once posted , I am sure I will FINALLY get something back from this scam of a company .
Customer ID- 610144
Claim filed on 5-31-22
No response
Elderly disabled mother having to deal with this company’s incompetence is UNACCEPTABLE
3 years ago
Jayakumar Rajasekaran Fremont, CA
Horrible company
Horrible company. It’s all a scam don’t believe what they tell you! They are super nice to get you to sign up…but are never there to help when you actually have a claim to file. The absolute worst! I can’t believe how unreliable they are after so many messages, calls. Even there customer care number shows "U SAVE CAR RENTALS" - Are you kidding me LOL - don't you even have a phone number registered to your company - This shows their standings. Save yourself frustration and never deal with lifetime home warranty, they will burn you. They will not keep their promises and they will not act to protect your property in a timely and reasonable manner. Always be weary of companies who don’t let their product speak for itself. I will send the request for cancellations in email as mentioned in their contract and also dispute through my CC company. Beware everyone..
3 years ago
Aggravated Augusta, GA
This company does not even deserve 1 star. There is nothing to like about this company. I have been waiting for one week for someone to get back to me about servicing my central air unit. I have called several times a day and all I have gotten from customer service, a supervisor of customer service and the agent, Peter C (that's if that's even his name) that has signed me up is, "I am so sorry, but someone will call you back." To date I have not even received a courtesy call. I have explained to everyone that I spoke with that I live in Georgia where the humidity is unbearable and my husband has a breathing problem. After reading other reviews, I see that this is their modus operandi. They take your money and do not provide a service. There is not even a corporate number for this company, just an 800 number which is useless. I will contact other agencies about them. They need to be put out of business. Please someone do something so that this does not keep happening to people. The sad thing is that they have not stopped taking my money. They are scammers. This is the worst company that I have dealt with, but it is not over until the fat lady sings!!!
3 years ago
SASI KUMAR ADUSUMILLI Chicago, IL
FRAUD COMPANY !! BEWARE !! CHEATERS & LIERS. Cannot trust a single word of Micheal and Tom So called Customer Account Mgrs .... NO Guarantee on their services. No Cancellation/refund as promised if your dont like the policy. No response from their 800 number. It goes to voice mail. They block your numbers. I am not sure how to stop this fraud company. Finally I got them on call by saying I want a new policy and then he took my policy number and put my call on hold and never returned. I lost 2000$. BEWARE GUYS. Who ever wants the emails and receipts and the complete conversations, Get in touch with me.
3 years ago Edited May 31, 2022
thomas freeman Trenton, NJ
absolutely frustrating! Most of the reviews were about how pleased people were about the agents explaining the program. I relied on that and signed a contract. But service after the sale, forget it! I tried to enter a "ticket" (problem) on line and had trouble doing so. I called 3 times one day and always was promised that someone would call back. I called the next day and even asked for the agent, Tom H, to call me. He never did. 4 calls and no results. When I spoke to someone it seemed they had to read off of a script in order to answer my question . I would definitely cancel my contract if it didn't mean my losing some money!
3 years ago
Smith Oak Ridge, TN
This company is dishonest! Do not do business with them! I’m going to share this on all social media accounts and make sure all my contacts know that they are dishonest scammers! Their sales rep pushes for you to pay for the full year in advance in two payments with the promise that you will get two extra months of service for free. We paid for the full year of service in two installments. Service was supposed to be active 30 days later after signing up for the plan. 2.5 months after we activated the account out hot water heater started going out. Running out of water quickly. We called in a claim and were told To select two service dates for a technician to come out to our house within 4 business days. We never got a call to schedule an appointment. Finally after calling them several times for over a week they told us to hire our own appliance repair man and that they would reimburse us UP TO $150 after we paid to have the water heater fixed out of our pocket. That’s not what we paid for. The service call deductible was supposed to be $65 and then they would fix the appliance. We went without hot water for weeks waiting for them and finally got fed up and purchased a new hot water heater and installed it ourselves. The phone support is terrible. They say they will respond within 24-48 hours and they never call back. You have to call them and harass them. The other thing that I think is really really dishonest is that when you go to their website to file a claim, they require you to write a review before they ever talk to you. That’s why they have so many good reviews. No one it going to write a bad review on a company that they want to come fix their appliances when they have never delt with the company before. My husband canceled the service plan and asked for a refund as promised. After getting the run around several times with no solution, he got a hold of a customer service rep. The rep told my husband that they have NO RECORD of our account!!! They deleted it and all correspondence. Looks like we are out $490, because they clearly have no intention of giving us a refund!!
3 years ago
Sean Peng Duvall, WA
Two policies, two claims, both urgent, one is plumbing caused water damage. The other is AC broken. Both cases have been dragging on for more than 2 weeks. Two cases, one in Washington and one in Texas, for both cases, they could not send a technician, just offered the lowest possible amount for reimbursement.
No customer care agent, just messaging service taking the call. Multiple tickets created, just no one taking actions or call back.
Then they simply marked both claims as Completed.
I start thinking this is a fraudulent company with fake reviews.
Update May 25:
Negative review got their attention - all of sudden, the account manager is now available on a daily basis, sending me a document asking me to remove all negative reviews, otherwise the refund will only be $107 (charging $100 administration fee for canceling). I told them reviews will stay.
3 years ago Edited May 26, 2022
Susie Perales Pomona, CA
There is no option that I could see to cancel online nor over the phone! Reps send you to the online option and there is nothing available to cancel this service. And ONLY AFTER I posted this REVIEW did they send me an email saying they cancelled my contract and the sales rep called and left a message to ask if I needed help, also after this review was posted.. I replied and told him what I said in this review. So, again they are trying say they immediately cancelled my contract. They charged me the $59 monthly premium for April and they haven’t refunded me to date. If a contract is cancelled why did they charge me and keep my money? Yes, they cancelled my contract, but they didn’t inform me until I had already written this complaint and contacted my bank. . Not when I tried to online, unsuccessfully. I actually had to call my bank to stop further recurring charges from being withdrawn from my account since I wasn’t able to get ahold of anyone at lifetime to do that for me. They said someone would call me in 24 hours, but no one did. Now they are trying to call me a liar so no one can see my review. No wonder they have such a great ratings. They yank off any bad reviews! What a dishonest company! I would like to see some competent and honest sales representatives. I spoke to 5 or 6 phone reps regarding two repairs we needed and none of them could help me when I had no access to my PC. I kept getting the run around and told someone would call me asap or the next day. No one ever got back to me. This last claim went on for a week and I got nowhere with anyone. The sales rep said exhaust fans were covered. I filed a claim for our exhaust fan that screeched like a banshee when we turned it on. We couldn't use it and were afraid if we did it might catch on fire. The claim was denied, because loud noises aren't covered! It wasn't useable! Our gas company told us the ignitor on our pool heater was not functioning. The sales rep said pool heaters were covered when he gave me the list of items covered. That was false. I was denied for that claim also. We've been paying into this company since before November of 2021 and have gotten nothing but zero for it in return. The customer service is horrendous. We were with another company for 25 years and it was lousy the last few years. But this company that has all these great reviews is nothing but an illusion. It's worse than the other company we had. If there was an option for zero stars I would choose that. Good luck to anyone else that puts their trust in this company. Lets see how honest they are when I submit this. I will be looking to see if it's posted.
3 years ago Edited May 10, 2022
Suzan Farr Eugene, OR
Nothing. This business took $ 2245 of my life savings and then stopped answering their phone and closed the office in Delaware. In other words they stole my money. If they answer the phone for you don't bother. Or you can give them this message:
I hope you needed the money you stole from me. Does it make you feel good to know that you took a disabled widow's a life savings? I pray that by now you have enjoyed every penny of it. I bet you are a slimy magazine. Sounds like something tRump would do.
1 year ago
Albert Salanitri Summerville, SC
Scammed just like all the other 1 star reviews. First time I called the representative said something crazy like I'm just here to answer the phone but can't actually do anything. Go to the web site...
They were quick to take my 499 and completely unavailable afterwards. I couldn't even submit a complaint to fbi because they require a "valid" website, however it's a FAKE company and their website is no longer there. The fbi wouldn't even let me speak to a live person so it was like being kicked while I was down. Hope they're in jail and not the grace of God we can get our money back.
2 years ago
Barbara Floyd Dalton, GA
If I could I would give them -10 stars...worse company ever!!! I paid $1214 up front for a 3 year contract. I had a claim on 11-19-22, today is 4-12-23 and I still have not received my $245. I have asked to cancel my contract and had my money refunded, and yet nothing has happened! They never answer the phone and the letter I mailed was returned saying undeliverable answer yet it is the correct address! As far as I can tell this is a scam business!
2 years ago
Mt. Vernon Baptist Church Durham, NC
Terrible company. Thieves. The selling of the warranty was great. The follow up on services terrible. A claim that was begun in October 2022 has still not been resolved. One excuse after the other. Talking to a representative, almost impossible. Hold time more than an hour. Scammers. Thieves. If I could give less than one star, I would. I’ve cancel and will be calling the fraud division of the Attorney General’s Office.
2 years ago
Tim Duda Minneapolis, MN
This is a scam. I paid over $2300 for a 6 year warranty contract and had 2 claims that they have not paid in over 6 months
Customer service continues to tell me that they will make my claim a priority but I never receive a follow-up. I am even getting continued calls from a repair company that they scheduled and have not been paid as well. There should be a way to fight this scam but hiring a lawyer will cost me more than what I paid and does not ensure I get reimbursed.
2 years ago
SturmKoala Las Vegas, NV
I don't know why people are giving this company good reviews. They denied all my request for repair. Did not get reimbursed for a single dollar (yes I didn't even get the so called pre-approved technician fee). Tried to cancel it. Called the dude who reached out twice and never got back to me. I guess they just want your annual premium until you realize how deeply you are screwed when you have to pay everything out of the pocket.
2 years ago
Terri A
PEOPLE listen, All the 5 Star reviews are from customers that have not tried using their service, you will not get anything with this Company. They take your money and send generic generated emails on their website. If they answer the call. They say "the check is in the mail. Or it must have got lost in the mail" we'll have to investigate. Don't give them a 5 Star till you actually need services. They are a SCAM!
Terri A
2 years ago Edited January 20, 2023
