First Premier Home Warranty Reviews

3.2

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135 User Reviews

5.4

Overall Score

1-(877) 391-5073

3.2

star star star star_border star_border

135 User Reviews

5.4

Overall Score

1-(877) 391-5073

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Summary of Reviews

Star Rating

3.2

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135 Reviews

Review Breakdown

5 grade

47%

4 grade

3 grade

2 grade

1 grade

42%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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eliz Em Camden, SC

We liked the professionalism of our rep. We liked the ease of process for a claim- however, the after -hours reporting line (we called in to report a home warranty problem on a weekend/after hours) may need some improvement. We did not hear from a FPHW rep for several days after leaving our info. How we, the process was smooth after that and we received a check for claim reimbursement in a timely manner!

2 years ago

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James Goodman Silverdale, WA

First Premier Home Warranty is a solid choice in home warranty. They offer several plans and from my experience the associates took the time to explained the different levels. I appreciate them not trying to "up-sell" on a plan I truly didn't. They helped me understand what plan and price best fits my families life style and our current location. First Premier brings trust to this industry, and I'm genuinely grateful.

3 years ago

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Carolyn Duncan Tempe, AZ

The company works on commission and at first you feel pushed. They try and sell you on it instead of giving incentives. Once u get passed that and get the right sales person things work out.

4 years ago

Reply from First Premier Home Warranty

Carolyn, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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M. Nielsen South Bend, IN

Shopping around for a home warranty, I called Premier Home Warranty very professional and answered Ll my questions and gave me their plans and costs, it was too much for me at this time but will call them back when I am ready to put a home Warranty in place.

3 years ago

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Carrie Rule Republic, MO

We just signed up for our plan so I can't comment on the claims process, but the gentleman who walked me through the policy was very knowledgeable and did his best to get me a good rate. Great service so far.

4 years ago

Reply from First Premier Home Warranty

Carrie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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beth ridges Monmouth Beach, NJ

Alex was so helpful to me, He got me a great deal for my 4 homes , first premier is the awesome!!

5 years ago

Reply from First Premier Home Warranty

Beth, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 29th, 2020

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Angel Palacios Seattle, WA

The customer service was great First Premier Home Warranty I would recommend to friends and family hands down.

3 years ago

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Sur Kan Littleton, CO

I like service for better price and good service

2 years ago

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Napoleon Houston, TX

Customer Service was good. Unable to say much about the company yet.

3 years ago