First Premier Home Warranty Reviews
3.2
5.4
Overall Score
Germaine Ortiz/David Chase Coram, NY
Starting in August, we have asked for a paper copy of the contract/benefits should we need to use your services.. I have called several times during the past three months or so and each time I was told they had been mailed. To date, we have not received anything.
3 years ago
Verified Customer
Review Source
David England Pickerington, OH
New customer and have had no interaction at this point. But, still have not received a policy.
4 years ago
Reply from First Premier Home Warranty
David,
We had the policy re-mailed out and emailed again. It automatically goes out once you sign up. Try looking in the junk or spam folder since it is a large attachment it can store it there.
We had the policy re-mailed out and emailed again. It automatically goes out once you sign up. Try looking in the junk or spam folder since it is a large attachment it can store it there.
May. 21st, 2021
Verified Customer
Review Source
Bill Parker Graham, WA
not very responsive to some concerns i echoed to them
4 years ago
Reply from First Premier Home Warranty
Bill,
We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.
We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.
May. 21st, 2021
